leadership in public service
TRANSCRIPT
Leadership in Public Service:It’s a Choice –Not a Position
Michael EulissPresident and Founder
Objectives
• Have a clear view of “true” leadership
• Understand: I'm not "in charge" so how can I be a leader?
• Understand: I am "in charge" but I need to grow in my leadership skills.
• Understand: What do organizations look like when leadership is reserved for supervision?
• Understand the significance of ownership and legacy as it relates to performance and professionalism.
“True Leadership”
Mental Exercise
• When you hear “Great Leader” who comes to mind?
• What qualities do they possess that make them great?
Great Leadership
Visionary
Takes Ownership
Teacher
Inspiring
Humble
High Standards
Authentic
Effective
Communicator
Empathetic
Courage
Makes Us All Better
AISL Leadership Maxims - lē-dər-ship • Leadership does not require a title or perfection.
• Authority is always given or taken. Leadership is ALWAYS a CHOICE!
• There are many people “in charge” who are not leaders.
• There are many leaders who are not “in charge”.
• “We are all leading, all the time” (Remove “Just”)
• “Leadership is about who I am as much as it is about what I do”
• Leaders see the people they serve as heirs, not slaves.
• Great leadership is an art.
• Controlling people produces bureaucracy and rebellion
Are we a profession?
synonyms: career, occupation, calling, vocation, line (of work), walk of life, job, business, trade, craft
pro·fes·sionprəˈfeSHən/
noun
plural noun: professions
a paid occupation, especially one that involves prolonged training
and a formal qualification.
Are we a profession?
“Police (public safety) will not become a profession until the year 2050 …”
-Bill Tofoya
Are we a profession?
Are we a profession?
The Leader’s First Question:
What part of the problem do I OWN?
USA Perception of Safety(When asked the question – “Do you feel safe walking at night?”)
0
10
20
30
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100
Yes No
25%
75%
Honesty/Ethics in Professions
8
9
20
47
54
69
69
70
70
82
0 10 20 30 40 50 60 70 80 90
Members of Congress
Car Salespeople
Lawyers
Clergy
Police Officers
Medical Doctors
Military Officers
Pharmacists
Grade School Teachers
Nurses
% who said Very High or High
I am not “in charge” How can I be a leader?
“We’re all leading, all the time”
I am “in charge” but I need to grow in my leadership skills…
Are you approachable?
“Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them.
They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.”
-Colin Powell
Leadership - lē-dər-ship
Chief
Executives
Mid-Managers
First-Line Supervisors
Line Employees – Sworn and Non-Sworn
Citizens
Jack Welch On Bureaucracy
“Bureaucracy frustrates people, distorts their priorities, limits their dreams and turns the face of the enterprise inward.”
Cycle of Effectiveness
Effectiveness
Time Range
Preference
Practice
Purpose
Practice
Jack Welch on Bureaucracy
“But the allure of bureaucracy… (Power! Greed! Selfish ambition!)
…is part of human nature and hard to resist.”
Jack Welch
CEO General Electric
Leadership - lē-dər-ship
Citizens
Line Employees – Sworn and Non-Sworn
First-Line Supervisors
Mid-Managers
Executives
Chief
Leadership is a Balance of Two Things…
• Relationships
• Productivity in relation to the mission
We must look at both
0
10
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50
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70
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100
Jan Feb March April May Jun Jul Aug Sept Oct Nov Dec
Relationship-Focused
0
10
20
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40
50
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80
90
100
Jan Feb March April May Jun Jul Aug Sept Oct Nov Dec
Production-Focused
0
10
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100
Jan Feb March April May Jun Jul Aug Sept Oct Nov Dec
Positively Neutral
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Jan Feb March April May Jun Jul Aug Sept Oct Nov Dec
Relationships
Productivity
Relationships
Productivity
Barriers to Leadership
Barriers to Leadership
• Validation
• Wounds
• Work Ethic
• Expecting Perfection – Not forgetting the past
• Depth
• Fear
• Arrogance
The Leader’s First Question:
What part of the problem do I OWN?
Final Thoughts
“The first responsibility of a leader is to define reality.
The last is to say “Thank You”
In between the leader is a servant.”
Max Depree
Questions?