leadership is key my ux journey -...
TRANSCRIPT
Leadership Is Key –
My UX Journey
Anneli FribergLinköping University Library
UXLibsV in London
June 18, 2019
user perspective
versus
user’s perspective
Picture: Tuva Friberg, 13
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““The core of leadership is
compassion and kindness”
Prof. Michael West, Lancaster University
“
Four core principles
◎ Attending
◎ Understanding
◎ Empathizing
◎ Helping
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Pilot: Librarian on call
Identified user need (students)
Getting staff’s attention without having to leave
their things unattended to approach the desk.
Possible solution
Getting a ”service hotline” -> librarian on call
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““Continuous improvement
is better than delayed
perfection.”Mark Twain
“◎ Lead by example
◎ Lead by clearing the path
◎ Lead by empowering staff
“◎ Be smart
◎ Be brave
◎ Be patient
Thanks for your attention!
Any questions?
Anneli Friberg
Head of department for Publishing infrastructure
Linkoping University Library
@fribban on Twitter