leadership & management development conference 2016... · leadership & management...

Leadership & Management

Development Conference Forward Thinking for Today’s Leader

November 8, 2016

Union South

University of Wisconsin-Madison

Madison, Wisconsin

18th Annual

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Welcome to the 18th Annual

Leadership & Management Development Conference!

Lunch:

Lunch will be in Varsity Hall II and III from 12:45 p.m. - 2:00 p.m. Registrants have the option of attending a

lunchtime TED talk discussion in Varsity Hall I during this time. Limited seating available.

Evaluations:

Please complete an evaluation for all individual sessions including the keynote. Completed evaluation forms can

be placed in the red boxes available at the registration desk and in each workshop room. All guests will receive an

email with a conference evaluation immediately after the event and in three months. Please take a few minutes to

respond to each survey. Your feedback is used to plan and improve future conferences.

Health Room:

Room 241 is available to all guests. It is a private room on the second floor, down the hall from the Marquee

Theater. If you need access to this room, please contact staff at the registration table.

Emergency Exits:

In event of emergency, each room has a posting of the nearest stairwell/evacuation route. Evacuation route

information is located on pages 5, 6, and 7 of this program.

Continuing Education Units (CEU’s) Contact the registration desk or Kathleen Smith ([email protected]) if you wish to receive CEU’s for

your attendance at LMD.

7:45 a.m. - 8:30 a.m. Registration, Varsity Lounge

8:30 a.m. - 9:45 a.m. Welcome and Keynote Presentation, Varsity Hall II and III

9:45 a.m. - 10:00 a.m. Break

Refreshments available in Varsity Lounge

10:00 a.m. - 11:15 a.m. Featured Sessions

11:15 a.m. - 11:30 a.m. Break

Refreshments available in Varsity Lounge

11:30 a.m. - 12:45 p.m. Featured Sessions

12:45 p.m. - 2:00 p.m. Lunch, Varsity Hall II and III

Option: Lunchtime TED Talk Discussion, Varsity Hall I

2:00 p.m. - 3:15 p.m. Featured Sessions

3:15 p.m. - 4:30 p.m. Networking Reception

4:30 p.m. Adjourn

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KEYNOTE PRESENTATION 8:30 a.m. - 9:45 a.m.

Varsity Hall II and III

Leadership to Achieve More

Together Than We Can Alone

Renee Moe

President and CEO

United Way of Dane County

Do you wonder how to achieve more with your

colleagues, partners or community groups? How to get the most from your team? How to define and

measure success? Learn from lived experience, how United Way of Dane County embraced its role as

community collaborator and convener to build toward a Dane County where everyone can succeed in

school, work and life.

Renee Moe was elected as President & CEO of United Way of Dane County in January 2016. Renee's

career at United Way began seventeen years earlier as a college intern.

In 2013, Renee was the youngest and first women of color to serve as President of the Downtown Madison

Rotary Club. Renee is also a member of the Chancellor's Community Advisors Cabinet and the Wisconsin

Organization of Asian Americans, as well as Tempo and The Business Forum.

In 2016, Renee was named as a "Woman to Watch" by Brava Magazine, and she was recognized by the

Wisconsin School of Business Alumni Magazine as one of "8 to Watch under 40." She is a 2015 recipient

of YWCA Madison's "Woman of Distinction Award," and was the 2008 recipient of Wisconsin Women of

Color Network's "Woman of Achievement" Award.

Renee holds a B.A. degree in Journalism and Mandarin Studies from UW-Madison, and an Executive

MBA from the Wisconsin School of Business. Renee lives with her husband, their two young children and family dog on Madison's north side.

18th Annual

Leadership & Management

Development Conference

November 8, 2016

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Schedule of

Featured Sessions

Varsity Hall I

2nd Floor

Fifth Quarter 2nd Floor

Northwoods 3rd Floor

Landmark 3rd Floor

Agriculture 3rd Floor

10:00 a.m. –

11:15 a.m.

On the Path to

Understanding

Diversity in

Leadership

Dr. Torsheika

Maddox

Influence,

Authority and

Power:

Communicating to

Get What You

Need

Lynn Freeman

Improvisation?

What does THAT

have to do with

Leadership?

Sean Bossinger

Jason Erdmann

Transgender

Identity in the

Workplace:

Common

Questions and

Emerging Topics

Gabriel Javier

Seven Essential

Customer Service

Skills

Tammy Starr

11:15 a.m. –

11:30 a.m.

Break

11:30 a.m.

-

12:45 p.m.

Infusing Wellness

throughout the

Employee

Lifecycle

Molly

Heisterkamp

Leading is About

the Environment

You Create

Julie Kovalaske

Improvisation?

What does THAT

have to do with

Leadership?

Sean Bossinger

Jason Erdmann

Inclusive

Followership: A

Flipped View on

Managing

Inclusion and

Diversity in the

Workplace

Nai-Fen Su

Business Writing

that Works

Jessica Swenson

12:45 p.m. –

2:00 p.m.

Lunch, Varsity Hall II & III

Option: TED Talk Discussion, Varsity Hall I

Why you think you’re right - even if you’re wrong

Steven Catania

2:00 p.m. –

3:15 p.m.

Syncing the

Employee-

Supervisor

Relationship with

Ongoing

Feedback

Shelly Vils Havel

Effective

Communication

Strategies with

Plain Language

Jennifer Sell

Improvisation?

What does THAT

have to do with

Leadership?

Sean Bossinger

Jason Erdmann

Breaking the Bias

Habit: Promoting

Racial Equity in

Hiring

Dr. Jennifer

Sheridan

Quick Tips for

Framing Difficult

Conversations

Jessica Swenson

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Second Floor Evacuation Routes

Varsity Hall I

To evacuate Varsity Hall I, exit and turn left down the hallway. Take the Varsity Lounge stairs down

to the first floor exit.

Varsity Hall II & III To evacuate Varsity Hall II & III, exit and turn right down the hallway. Take the Varsity Lounge

staircase at the left end of the hallway down to the first floor exit.

Fifth Quarter Studio

To evacuate the Fifth Quarter Studio, exit the room and go right down the hallway towards the main

staircase. Take the main staircase down to the first floor, turn left, and exit out onto the terrace area.

Third Floor Evacuation Routes

Northwoods Room

To evacuate the Northwoods room, exit from either of the two rear exits.

Turn left down the hallway and then turn left again; the stairs will be directly in front of you.

Landmark Room

To evacuate the Landmark room, exit from the front of the room. Take a right down the hallway and

then take the first left; the stairs will be on your left.

Industry Room

To evacuate the Industry room, exit the room and turn right down the hallway. The stairs will be on

your left.

Agriculture Room

To evacuate the Agriculture room, exit the room and take the stairs directly across from the room.

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10:00 a.m. - 11:15 a.m.

On the Path to Understanding Diversity in

Leadership Dr. Torsheika Maddox Varsity Hall I, 2nd floor This interactive workshop will give you tools to begin or

continue engaging in conversations about diversity in

leadership at your workplace. On this journey we will

explore the following: the historical context of workplace

diversity; develop ideas and language to begin engaging in

conversations about diversifying leadership in your

workplace; and, call attention to the justification for

diversity.

Dr. Torsheika Maddox is a New Jersey native who

received a B.A. in Sociology from Rutgers University,

New Brunswick, NJ in 2006, and a M.S. in Population

Health and Ph.D. in Sociology from the University of

Wisconsin – Madison in 2015. Her anterior research

examined how the disproportionate accumulation of social

disadvantages, shaped the health profiles of African

Americans and whites in the U.S. As a Research and

Program Associate in the Office of the Vice Provost and

Chief Diversity Officer (OVPCDO) at the University of

Wisconsin-Madison, she is responsible for conducting

research that advances the university’s diversity, equity,

and inclusion plan and the coordination of programmatic

activities and projects that strengthen collaborative

relationships between the OVPCDO and campus partners.

Dr. Maddox is currently project manager for the Diversity

Inventory Program, which is to develop a web accessible,

searchable database of all diversity-focused initiatives at

UW-Madison.

Influence, Authority and Power:

Communicating to Get What You Need

Lynn Freeman Fifth Quarter, 2nd floor Have you ever been misunderstood by your team? Thought

you were communicating one thing, but others heard

something else? Wanted to achieve a particular outcome,

but lacked the authority or power to make it happen? In

this session, you will learn about ‘framing’ your ideas in

order for others to better understand you, which can help

you get what you need out of a one-on-one conversation or

a group meeting. This workshop will include a presentation

and engaging interaction, and the goal is for you to leave

with tools to help you get what you need.

Lynn Freeman is the Director of Learning & Talent

Development in the Office of Human Resources, where

she works with an amazing team of professional trainers,

facilitators, and consultants to develop and deliver

high-quality professional development (including classes,

workshops, conferences and special events) to the 20,000

employees of UW-Madison. Programs include Fully

Prepared to Lead, Fully Prepared to Manage, Thrive@UW,

the Leadership & Management Development Conference,

Women and Leadership Symposium, and Employee

Wellness (to name a few). Lynn has 25 years of

experience advising, training, facilitating, supervising,

managing and leading in public and private higher

education across the country, and has provided

organizational development consulting to non-profits,

community groups, and colleges and universities. Her

educational background includes a Ph.D. in Higher

Education from the Pennsylvania State University, and a

B.A. in Political Science and Russian from Grinnell

College in Grinnell, Iowa.

Improvisation?

What does THAT have to do with Leadership? Sean Bossinger & Jason Erdmann Northwoods, 3rd floor The pace of change is moving ever faster. As leaders, we

are expected to keep up, adapt, and evolve with the

changing times. Improv-based leadership programs are

being developed at many institutions across the country to

teach people how to not only adapt to this environment, but

to thrive in it by using the core competencies of

improvisational comedy. We'll present some of the

research around this, describe some of the programs that

are around, and encourage you to adopt some fun in your

leadership journey.

With nearly 25 years of experience, Sean Bossinger is a

leader in Information Technology customer service,

currently serving as an Assistant Director in User Services

for the Division of Information Technology, managing

their Help Desk. From the nuclear power industry, to

financial services, to healthcare, to higher education, his

industry-diverse experience has given him the opportunity

to lead teams meeting the needs of many different types of

customers. Throughout his professional career, one thing

has remained constant: his passion in leading teams to

customer service success through the strengths of ideation,

cohesiveness, and diversity. In his free time, Sean enjoys

Featured

Sessions

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Featured

Sessions

spending time with his family, and improvising with the

Monkey Business Institute and Eighty-Proof Underdogs,

improvisational comedy troupes based in Madison,

Wisconsin.

Born and raised in Wisconsin, Jason Erdmann came to study at

UW-Madison and loved it here so much that he never left. After

graduation he immediately began working in IT for the School of

Education. More than 15 years later, he still loves working for the

UW, especially his work with the Campus Technical Issues

Group, co-chairing the Policy Planning Team, and of course,

Leadership Improvisation.

Jason became involved in Leadership Improvisation when the

former CIO of the School of Education, Dan Jacobsohn,

introduced it in 2011. Jason found the combination of leadership

competencies and improvisational comedy to be compelling and

soon noticed a change in his approach to meetings and work.

When Dan left UW to pursue other opportunities, Jason was

honored to take a co-chair position with Sean Bossinger. They

continue to hold monthly meetings to practice Leadership

Improvisation and welcome everyone - from beginner to

seasoned veteran.

Transgender Identity in the Workplace:

Common Questions and Emerging Topics Gabriel Javier Landmark, 3rd floor

Transgender identities and communities are increasing in

visibility in many aspects of our lives, including media,

government, and education. Culturally competent

employers and communities should have a clear

understanding on how to support their trans-identified

colleagues, including having discussions on appropriate

facilities, culturally competent interpersonal interactions,

and commitment to inclusive workplaces in general. This

session will review emerging terms and concepts related to

transgender communities and explore the ways that

workplaces can support their employees across the gender

spectrum.

Gabriel (Gabe) Javier serves as the Assistant Dean of

Students in the Division of Student Life at UW-Madison

and is the Director of the LGBT Campus Center and Interim

Director of the Multicultural Student Center. The work of

these Centers is to build community and resources for

communities across identities and promote opportunities to

have meaningful, authentic, intercultural interactions.

Originally from St. Louis, MO, Gabe attended the

University of Michigan for his Master’s in Higher

Education Administration and has called the east side of

Madison home for the past 6 years.

Seven Essential Customer Service Skills Tammy Starr Agriculture, 3rd floor

In this session we will discuss customer service and the role

we all play in making sure the customer is happy in the end.

The session will focus on how relationships are crucial to

successful customer service. We will also walk through the

seven essential customer service skills needed for keeping

your customer service experience positive. Come and share

your insight on what successful customer service means to

you.

Tammy Starr is the Registration and Learning

Management System Coordinator for the Office of Talent

Management within the Office of Human Resources. She

has been a part of the UW-Madison HR Team since the end

of June 2011 and is a 2016 UWPD Chief’s Award recipient.

Her day-to-day responsibility includes setting up

registration sites for many different events on our campus.

Prior to coming to the University she has 15 years of

customer service experience managing a call center for a

manufacturing plant. She has a Bachelor’s Degree in

Business Management, is a Six Sigma Green Belt, and has

many other certificates in training topics and change

management.

————————————————————

11:30 a.m. - 12:45 p.m.

Infusing Wellness throughout the

Employee Lifecycle Molly Heisterkamp Varsity Hall I, 2nd floor

According to a recent report by the Global Wellness

Institute, only 37% of employees surveyed reported that

their company “cares” about their personal wellness. This

has major implications on overall employee well-being,

engagement, productivity, stress levels, and more. As a

leader, join us for an opportunity to learn strategies and

practical applications to sincerely demonstrate that you care

about your employees and their well-being, unleashing their

ability to thrive throughout their employment lifecycle.

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Molly Heisterkamp is the Employee Wellness

Coordinator at UW-Madison. She has focused on

supporting employee wellness holistically within the

communities that we work and live. A graduate of

UW-La Crosse in Community Health Education and a

Certified Health Education Specialist, Molly has facilitated

wellness and health promotion workshops at the Women &

Leadership Symposium, the Leadership & Management

Development Conference, the Office Professional

Conference, the Dining and Culinary Services of

UW-Madison Housing Staff Development Training Day,

and more. Recently, she received the Chief’s Award from

the UW-Police Department recognizing her for the work

and progress she has made at UW-Madison and within

their department.

Leading is About the Environment You Create Julie Kovalaske Fifth Quarter, 2nd floor

Leaders come in many forms which isn’t based on rank or

position. We often see people as leaders who are not in a

position of authority but instead are people we listen to,

respect and want to follow. A major reason for this is in the

environment they create for those around them. What kind

of environment are you creating for those you lead? Come

to this session to learn how leaders create an environment

where great things can happen.

Julie Kovalaske is the Training Coordinator of the Fully

Prepared to Manage Program with the UW-Madison. She

has over five years of experience designing and facilitating

professional development opportunities. Before working

at UW-Madison she worked for three years in the Peace

Corps in Tanzania providing training, education and

development opportunities in the community she lived and

two years providing professional training and development

opportunities with Cabela’s. She has experience with both

classroom-based learning and online training.

Improvisation?










leadership journey.

Sean Bossinger and Jason Erdmann’s biographies are

available on pages 8 and 9.

Inclusive Followership:

A Flipped View on Managing Inclusion and

Diversity in the Workplace

Nai-Fen Su Landmark, 3rd floor The link between leadership, management and performance is

widely understood and accepted. Improving leadership

improves management and raises the probabilities of better

performance. As we know, inclusive leadership is effective

leadership, which is the practice of leadership that carefully

includes the contributions of all stakeholders in the community

or organization. However, the flip side of leadership is

followership. It stands to reason that if leadership is important to

performance, followership must have something to do with it

too. Leaders are not just those in the position of leadership or

management. Leaders are those who have developed a

following. This session will focus on what inclusive leaders

should prepare for inclusive followership, including the

definition, the importance to leaders, transforming inclusivity

theory into pragmatic actions, top-down vs. bottom-up

collaboration, and inclusive followership for social justice

promotion and advocacy in the workplace. This session

will integrate a lecture and group work style delivery;

participants also will actively engage in a group discussion on

best practices of modeling inclusive followership as an inclusive

leader.

Nai-Fen Su, is an Engagement, Inclusion, and Diversity

(EID) Coordinator in Office of Human Resources at

UW-Madison to foster and create an EID work and study

environment at UW-Madison. She provides EID

consultation and training to campus-wide units, including

EID assessment, EID strategic planning, EID program

implementation/evaluation, as well as support

UW-Madison EID efforts. Nai-Fen brings extensive

experience both in industry and higher education to the

position, including employee relations, international HR,

career/rehabilitation counseling, and institutional

assessment and research at Penn State University,

UW-Madison, BenQ Corporation, and Qisda Corporation.

Featured

Sessions

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Featured

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Nai-Fen earned her Ph.D. from Penn State University in

Workforce Education and Development. She has published

several articles in journals and presented in conferences as

well as written a book chapter of The Encyclopedia of

Human Resource Management - Why should you care

about change management.

Business Writing that Works

Jessica Swenson Agriculture, 3rd floor According to Cohesive Knowledge Solutions, employees

spend at least 40% of their workday on email-and most

consider 1/3 of that time wasted! While email is only one

method of our business communications, the best practices

in email can also lead to better business writing in other

mediums. This session’s main focus will be on

professional emails, memos and other business writing that

we produce in our day-to-day work. We will spend our

time focusing on well-written subject lines, organizing

your writing to increase the likelihood that your readers

will respond, use customer-focused language to ensure

your message is well-received, look at ways to declutter

your writing, and briefly review active and passive voice to

ensure clarity. If desired, bring a few of your own writing

samples and put these principles to practice in the

workshop!

Jessica Swenson is a Training Coordinator in Learning

and Talent Development in the Office of Human

Resources. She serves as the program manager for the

Fully Prepared to Lead program. She’s been teaching

leadership and professional development courses for over

12 years while consulting with and coaching employees,

supervisors, and managers on a variety of topics such as

performance management, change management, leadership

at all levels, business writing, coaching, and feedback. A

graduate of UW-Madison, she has facilitated workshops

for the Women & Leadership Symposium, the Leadership

& Management Development Conference, the Office

Professional Conference, and Leadership Sun

Prairie. Areas of expertise include Performance

Management, Professional Development, and Leadership

Development.

————————————————————

12:45 p.m. - 2:00 p.m.

Why you think you’re right - even if you’re wrong

Steven Catania Varsity Hall I, 2nd floor

Are you tired of meetings that end in disagreements? Or

wondering why your coworkers take actions that don’t

seem logical? If so, you’re not alone. The human brain is

wired to make decisions based on values and assumptions

without processing every piece of data. Most people don’t

even realize that they’re subconsciously ignoring

information that doesn’t reinforce their existing beliefs. As

a result, we often find ourselves supporting our initial

assumptions and jumping to conclusions. This leads to

conflict, as a person believes his/her conclusion is sound

and anyone who disagrees must be wrong. The situation

becomes even worse because people often defend their

position without feeling the need to explain how they

reached that conclusion. However, this doesn’t mean you

should run out and buy your very own ‘Jump to

Conclusions’ mat from Office Space. Join us for a

lunchtime viewing and discussion of Julia Galef’s TED

talk ‘Why you think you’re right – even if you’re wrong.’

After this session, you’ll understand ways to help yourself

and others recognize when assumptions are incorrectly

shaping conclusions or causing conflict, and ways to limit

and avoid such ineffective methods. Link to TED talk:

http://go.wisc.edu/697332

Steven Catania is the Online Training Coordinator on

the Learning and Talent Development team in the Office of

Human Resources. He works with experts across campus

to develop engaging online training that provides

professional development opportunities for faculty and

staff at UW-Madison. Before arriving in Madison, he spent

three years designing and facilitating training courses for

both academia and industry. His educational background

includes a Ph.D. in History from Loyola University

Chicago, an M.A. in the Social Sciences from the

University of Chicago, and a B.A. in History from Western

Illinois University.

http://go.wisc.edu/697332

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————————————————————

2:00 p.m. - 3:15 p.m.

Syncing the Employee-Supervisor Relationship

with Ongoing Feedback Shelly Vils Havel Varsity Hall I, 2nd floor

Are you tired with the time consuming preparation

involved with traditional performance reviews? Does the

process seem too formal, structured or detached from an

actual conversation? Have you often wondered about a

streamlined approach to performance conversations that

not only supports employee’s growth and performance but

also makes the biggest impact on employee development?

If your answer to any of these questions is yes, you need to

attend this workshop! You will learn about a deconstructed

approach to the traditional modes of performance

management which is shifted to focus on the aspects that

make the biggest impact on employee development and

performance.

In this interactive session you will learn strategies and tips

to better align the employee-employer relationship through

ongoing feedback and conversations that are more

collaborative, social and faster moving. You will also

explore innovative conversation starter tools to maximize

your conversations and results with less time.

Shelly Vils Havel is a Training Coordinator in the

Office of Talent Management, Office of Human

Resources. While facilitating learning solutions for HR

Design, Shelly also works with campus professionals to

create training opportunities for campus employees. A

seasoned instructional designer and coach, she develops

tools for teams to execute at the highest possible level.

Shelly has been a facilitator for workshops and special

events such as Dining & Culinary Services leadership

training, WFAA Alumni Leadership Conference,

Conference of the Office Professional, Women &

Leadership Symposium and many others.

Prior to the University, Shelly’s efforts focused on

delivering education and professional development courses

on the industry’s hot topics and ever changing needs.

Shelly has spoken across the United States delivering

educational coaching programs with a natural talent for

engaging an audience and delivering her message in a way

that leaves participants more knowledgeable and excited

about the subject at hand.

Effective Communication Strategies with

Plain Language Jennifer Sell Fifth Quarter, 2nd floor Have you wanted to get your message across faster? Have

you wished you could feel more confident that you were

understood correctly - the first time?

Using "Plain Language" strategies may be the answer!

Effective communication is vital in all aspects of our

personal and professional lives. No matter whom you're

talking with or where, getting a clear message across the

first time ensures more successful outcomes and a

smoother, more efficient process along the way.

This interactive workshop will focus on strategies ranging

from word choice and font selection to "teach-back" and

grammar tweaks. Through a blend of presentation and

practical exercises, we will prepare you with a toolkit of

techniques that you can use immediately to facilitate

effective communication with coworkers, consumers, and

clients.

Come learn how managers and other leaders across the

nation rely on effective Plain Language strategies to

improve outcomes and ease workplace workloads!

Jennifer Sell graduated from UW-Madison with a

Master’s Degree in German Literature and certification in

TESOL (Teaching English to Speakers of Other

Languages), after which she taught Workplace English and

business communication classes for professionals in

Austria, Spain, and the United States.

For the past 15 years, Jennifer has developed and delivered

customized literacy instruction for adults at area

businesses, schools, and non-profit organizations. During

this time, she has presented a variety of professional

development workshops at Wisconsin Technical College

System conferences and state and national TESOL

conventions.

Currently, Jennifer is an English Instructor and Trainer in

Cultural Linguistic Services in the Office of Talent

Management at UW-Madison. She teaches employees

English skills to achieve educational and career goals, and

works with supervisors across departments on strategies to

Featured

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enhance communication with native and nonnative English

speaking colleagues. She has collaborated on numerous

Plain Language translations of hiring and policy

documents.

Improvisation?










leadership journey.

Sean Bossinger and Jason Erdmann’s biographies are

available on pages 8 and 9.

Breaking the Bias Habit:

Promoting Racial Equity in Hiring

Dr. Jennifer Sheridan Landmark, 3rd floor

In this session, Dr. Sheridan will present best practices for

creating a search and screen committee process that will

minimize the application of unconscious racial/ethnic bias.

Stepping through the five major phases of a search, she

will discuss: committee formation and processes;

recruitment of candidates; evaluation of candidates;

interview processes; and closing the deal. Audience

participation and a video case study will help make the

session more interactive. Attendees can expect to leave

with several evidence-based strategies that can be

employed throughout a search process to reduce implicit

bias, thereby hiring a more diverse workforce at

UW-Madison.

Dr. Sheridan received her Ph.D. from the Department of

Sociology at UW-Madison in August 2001, specializing in

social stratification and quantitative research methods. As

WISELI's executive and research director, Dr. Sheridan

develops and oversees the workshops and grant programs

administered by WISELI, as well as the research and

evaluation produced by WISELI including five waves of

the Study of Faculty Worklife climate surveys. She is a

member of the WISELI team that is nationally-recognized

for educating faculty about unconscious/implicit bias in

academic settings, including the hiring process. The

WISELI team designed and has delivered over 100 faculty

workshops related to implicit bias on the UW-Campus

since 2004, and has delivered workshops or talks to over

40 campuses or groups or groups of campuses outside

UW-Madison since 2005.

Quick Tips for Framing Difficult Conversations Jessica Swenson Agriculture, 3rd floor At some point in every career, you will need to have a

difficult conversation with someone - some of us have to

do it every day! These conversations could be with peers,

your boss, a customer, or anyone you interact with. We

often stress about what to say, how to say it, and anticipate

other’s reactions. This session will provide some quick and

easy tips to start the conversation in a positive way to help

make the conversation more productive. We’ll also break

down the components of communication and what we can

do to influence the best possible outcome when interacting

with others.

Jessica Swenson is a Training Coordinator in Learning

and Talent Development in the Office of Human

Resources. She serves as the program manager for the

Fully Prepared to Lead program. She’s been teaching

leadership and professional development courses for over

12 years while consulting with and coaching employees,

supervisors, and managers on a variety of topics such as

performance management, change management, leadership

at all levels, business writing, coaching, and feedback. A

graduate of UW-Madison, she has facilitated workshops

for the Women & Leadership Symposium, the Leadership

& Management Development Conference, the Office

Professional Conference, and Leadership Sun

Prairie. Areas of expertise include Performance

Management, Professional Development, and Leadership

Development.

Featured

Sessions

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Notes

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19th Annual

Mark Your Calendars!

2017 Leadership & Management

Development Conference

November 8, 2017

Union South

Registration now open!

http://go.wisc.edu/716i66

Visit www.talent.wisc.edu for information on this event and

additional professional development programs.

http://go.wisc.edu/716i66

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