leadership styles & tactics
DESCRIPTION
how to deal with people and lead them.TRANSCRIPT
Leadership Styles & Tactics
By Nisha Hariyani
• After the september 11, 2001 terrorist attacks, entire airline industry in US faced devasting lossess.
• South west airlines did not go for layoffs. But also posted profits in the same year.
• How????????????????
• Through leadership of Herbert Kelleher
Points To ponder
• Leadership Styles• Likert’s four styles• Tannenbaum & SCHMIDT
CONTINUUM of leader behavior
Leadership styles
• Clear about what he is doing and why he is doing it
• Instills the same clarity in his followers
• Determines the end and leaves the choice of means to his people.
Authoritative Style
Leadership style…
• Retains all authority and decision making power
• No suggestions – no considerations
• Instruct on what to do and how to do
Autocratic Style
Leadership style…
• Keeps employees happy & in harmony
• Ensures better communication
• Relationship builder
Benevolent style
Leadership style…
• Helps employees to identify their strengths & weakness
• Aligning employees• Encourages long term
development• Issues challenging
assignments
Coaching style
Leadership style…
• Involves employees in decision making process
• Gets ideas from his people• Creates trust • Sets realistic goals
Democratic Style
• Sets high standards and adheres on it
• Passionate about increase in quality and productivity
• You perform or leave organization is the attitude
Leadership style…
Pacesetting style
Leadership style…
Expert Style
Manipulative Style
Bureaucratic Style
Participative Style
Likert’s Four Style
• System 1 management – “exploitative-authoritative” style
• System 2 management – “benevolent-authoritative” style
• System 3 management – “consultative” style
• System 4 management – “participative leadership” style
Tannenbaum & SCHMIDT CONTINUUM of leader behavior
• Leader as an announcer• Leader as a seller• Leader as a clarifier• Leader as a senior partner• Leader as a seeker• Leader as a equal partner• Leader as a follower
Points To Remember
• Leadership Styles• Likert’s four styles• Tannenbaum & SCHMIDT
CONTINUUM of leader behavior
Leadership skills &Tactics
Nisha Hariyani
Points to Learn• Persuasion skills• Motivational skills• Conflict resolution skills• Leadership tactics
Persuasion skills • Consider a situation where a company has to take
an important decision about funding a lucrative yet risky project. …..!!!!!!!!!!!!!!!!!!!!!
• Learn how to persuade by analyzing whom to persuade
How to persuade a Skeptics Skeptics are highly
suspicious Skeptics trust same
backgrounds They don’t like
oppositions or challenges thrown to them
Gain as much credibility
Find out something common with him
Handle them delicately, if they are wrong correct smartly
How to persuade a Charismatic
Charismatic are talkative & enthusiastic
They look for facts to support their emotions
Charismatic have short attention span
While deciding they take suggestions from high profile executes
Persuader should control the urge to match his enthusiasm
Don’t hide the facts, discuss the risk with him/her
Present information at earliest
Give them one and give time
How to persuade a Followers
Followers rely on past decisions made
They fear making wrong choices
Followers like proven and reliable ideas.
Make them feel confident give E.g.
Provide testimonials & take a safe dwell in past
Don’t suggest out of box ideas
How to persuade a Charismatic
Thinker are more academic and logical
They like arguments which are quantitative and backed by data
They don’t forget bad experiences and have contradictory view
Persuader should communicate the draw – backs initially
Using presentations and arguments to appeal their intelligence
Talk intellectually and proposal should appear to be best option
Motivational Skills
• How do one ensures high level of enthusiasm and commitment during bad times?????????................
• Motivating people is not as easy as it sounds
General Methods of Motivation Truth as the highest virtueDesire to be greatCommunicate, communicate & communicateSharing the burden of riskMotivating by caringMotivating people at different levelsMotivating by setting difficult goalsMotivating in times of crisis
Motivating frontline staff• Emotionally energies frontline people• How????
Take an example of US Marine Corps
Who invested time and energy to cultivate strong values,
Encouraging to take up leadership positions
Clarity between team and leader
Motivating Problem People
Motivational lectures, cash incentives, or memos etc … will it motivate all of them????
What about problem employees… or difficult people…!!!!!!!!!!!
Learn more about them, about yourself
and about situation
Have a range of alternatives
Have a formal one to one sessions
Conflict resolution skillsWhat to do??????
Skills required are: Listening Questioning Communicating Non verbal signs Mediation skills
Leadership Tactics
• A model of Power & InfluenceRelationships beyond chain of command
Step 1: identify the people who have to be led
How do leaders identify these relationships?Step 2: identify people who may resist cooperation
How do leaders assess power?Step 3: develop relationship with resisting parties
How do leaders develop such relationships?Step 4: good relations & good communication
• A model of Power & Influence continue….
Relations with SubordinatesRelations with superiors
How do effective leaders deal with their superiors ?????
Evaluate your boss strength and weakness
Evaluate your strength and weakness
Build a relationship & maintain it
Communicate, utilize his time prudently
Model of effectiveness and influence
Setting Agenda
Building Network
Implementing agenda
summary
• Persuasion skills• Motivational skills• Conflict resolution skills• Leadership tactics