leading and managing change in higher education conference...
TRANSCRIPT
Presenter or main title…
Session Title or subtitle…
Leading and Managing Change in Higher Education conference
(La Manche), Tempus IV programme
National Perspective: Change through
Infrastructure and Skills
Simon Whittemore
Programme Manager, Business and Community Engagement, Jisc
Scope of presentation
Jisc and its work
Current pressures on higher education institutions
Policy drivers
Business and Community Engagement
Challenges and opportunities – infrastructure
Challenges and opportunities – skills
Useful resources
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Innovation and technology
Drives innovation in UK education and research, and has
been doing so for more than 15 years.
A registered charity working on behalf of UK higher education, further
education and skills to champion the use of digital technologies.
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Jisc: Supporting UK HE and FE Institutions
in a Time of Major Change
Enabling efficiencies, creating opportunities and saving UK
education millions of pounds.
Support change, innovation, capacity building and digital
capability......
Jisc COLLECTIONS
Digital Content
Jis
c
AD
VA
NC
E
Se
rvic
es
JA
NE
T U
K
Netw
ork
Jisc INNOVATION
Digital Futures
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
eg Jisc Legal;
InfoNet
Procurement ;
Shared service
eg Open Access:
OERs; BCE
Infrastructure;
High Speed;
Current pressures and key issues for HE institutions
in period of FINANCIAL AUSTERITY
ACCOUNTABILITY and DEMONSTRATING VALUE
Value of teaching to parents and prospective students
Value of dual-funded research to economy and society
Value to public, regions and localities
INCREASED COMPETITION
For students, researchers, managers, impact specialists etc
International marketplace, including for teaching in English
For public funding v health, pensions, security etc
For distinctiveness of offer eg ‘the business univ’
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Some Key Policy Drivers
STUDENTS AT THE HEART OF SYSTEM
Browne Review - Student fees cap removed
Improved institutional efficiency (Diamond Review)
RESEARCH AND INNOVATION
Innovation and Research Strategy for Growth 2011
Hargreaves Review of intellectual property
UNIVERSITY-BUSINESS COLLABORATION
Wilson Review of Univ-Business Collaboration: NCUB
http://www.ncub.co.uk/
DIGITAL NATION -Janet; Universities: content digitisation,
open access
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
The government intends to ‘make the UK the best place in the
world for university-business collaboration’
How does Jisc Innovation.....
Lead strategic sector-wide change
INNOVATION – DIGITAL FUTURES
Supporting positive change across HE and FE sectors
Enables, facilitates, empowers, catalyses rather than provides
Innovation rather than research interventions
Innovative use of ICT, web technologies and info management
Indemnifies institutions and partnerships to take risk on behalf of the sector
Builds in transferability of resource and good practice
Embedding impact assessment, logic models and evaluation frameworks
Working with partners (HEFCE, UUK, AURIL, etc) to perceiving sector-wide
needs rather than just being responsive
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
HE skill-set:
Higher Education roles are changing.....
Academic - administration
polarisation disappearing:
Third space emerging
Bounded
Cross-boundary
Unbounded
Blended professionals
Pracademic; data scientist...
Enterprise and collaboration
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Leading sector wide change – embedding the third mission
Business and Community Engagement
public engagement
knowledge exchange
lifelong learning
,
employer engagement
Consultancy, collaborative & contract research
Community-based learning
CPD, education services, WFD
HE/FE
KNOWLEDGE
& EXPERTISE
Assets
BUSINESS &
COMMUNITY
Problem/need
or opportunity
Public Events, Festivals etc
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
‘Engagement’ as a core value in universities (ACU 2001)
Strategic management of technology-enabled
knowledge and learning partnerships
Engagement: Policy and Funding Instruments
to catalyse and support change
Funding instruments:, eg
– Higher Education Innovation Fund c £150 M pa
– Knowledge Transfer Grant - Scottish Funding Council;
– Research Councils Knowledge Exchange Funding eg £20 M AHRC
– Other funds eg European, regional development, LEPs
The business case: Lambert Review
The framework: Science and Innovation Framework 2004-14
Measuring & rewarding progress: Higher Education Business Interaction Survey
‘‘[Universities’]...role in a social and cultural as well as an economic context:
universities deliver both public and private goods’ – Richard Lambert, former CE CBI
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Challenges –
Embedding Business & Community Engagement
The ‘Language’ barrier and translation
UK research-innovation gap – economic competencies
REF/impact agenda – innovation/enterprise/BCE: parallel worlds?
Organisational, operational & information coherence/ silos
Incentives; rewarding engagement v journal publication, peer review/esteem
Skills. Empathy; contextualisation; problem-solving
– addressing and solving problems in others’ terms
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
‘A new contract is required between universities and society’
(The Future of research , UUK, 2010)
Opportunities –
Business & Community Engagement
The Education ‘offer’ - CPD provision is growing
The Knowledge ‘offer’ – consultancy, expertise, collaborative research
ICT as an enabler : the Information ‘offer’.
– Web technologies, virtual networks, CRM processes, open educational
resources,, research data management - EPSRC compliance
Collaborative advantage:
“Collaboration between universities in supplying business needs can
only benefit the university sector as a whole” Sir Tim Wilson
‘Universities should look at strategic partnerships in terms of tangible,
long-term commitments’ (The Future of research , UUK, 2010)
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Business & Community Engagement – Resources
Infrastructure, Skills and Both
Examples of
Jisc Business and Community
Engagement Resources designed
to facilitate positive change and
innovation in the sector.....
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
SKILLS: Embedding Research Impact programme –
Bringing engagement, research and ICT skills together
BUSINESS & COMMUNITY
ENGAGEMENT EXPERTS
=ENHANCED
CAPABILITY
ACROSS
SECTOR
9 Partnership
projects for
Engaged
Research
through
Digital
Engagement
(approx £250K)
Facilitation &
Support by
NCCPE
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Addressing impact analysis from the
outset of a piece of research
Engaged research lifecycle – new possibilities?
Data capture & analysis;
impact tracking
Enquiry process
and data model
ENGAGED RESEARCH
IDEA/ QUESTION PROBLEM/
OPPORTUNITY
TEAM CO-DESIGN & CO-
DEVELOPMENT
PARTICIPATORY
PROCESS
APPLICATION INFLUENCE &
DISSEMINATION
Impact/ value identification
& info. infrastructure Impact/value review &
data contextualisation
Digital & F2F engagement Digital & F2F engagement
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
SKILLS: Professional Development
Diagnostic Tool for BCE
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Skills for Engagement professionals:
Deriving your Self-diagnosis Profile
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
For all those involved in enterprise and
collaboration; professional attributes
Infrastructure and Skills: Embedding BCE infoKit
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
How to embed engagement ; assessing
institutional/team engagement readiness
Infrastructure:
Access Management for BCE Partners – a Guide
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Skills and Infrastructure: Jisc Relationship
Management infoKit - a Compendium of Good Practice
Authors:
Sharon Perry, Lou McGill
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Leading change: managing customers/partners;
cross-institutional co-ordination
Institutional Relationship Management Continuum
Diagram :
Lou McGill
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Supporting Changing practice for business benefits
CRM Good Practice Handbook
Authors:
Kate Mitchell, Karen Race
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Sharing and record consistent and accurate
data; marketing and business intelligence
Infrastructure and Skills: Developing Community Content
projects eg Community Café, Univ. Southampton
Digitising knowledge assets;
co-development with community groups
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Infrastructure and Skills :Service Design :
Improving the Student Experience-
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Concept of service; customer journey
BCE Open Innovation and Access to Resources: http://www.netvibes.com/jiscbce#Open_Innovation
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Collaborative provision of online information services for SMEs etc;
Open innovation marketplaces; co-development platforms
Partnerships with LEPs and local authorities
OIA2R Phase 1 open innovation: Realise solution
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore
Business and Community Engagement
Thank you for
listening!
http://bce.jiscinvolve.org
National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore