LEADING HEALTH AND WELLBEING FROM TRANSITION

TO TRANSFORMATION

Applying learning to improve delivery

Mark Fox

Edward O’Malley

OUR PROJECT

We identified a is a significant gap in timely and

effective intelligence for drug & alcohol services…

…the purpose of our project is to resolve this issue

by…• Better understanding our own learning styles• Better understanding the learning styles of others• Utilising some of the techniques learned through this

programme

IMPROVE

Followed a model for improvement…• What are we trying to accomplish?• How will we know that a change is an improvement?• What change can we make that will result in

improvement?

(identified in learning event 4)

IMPROVE (2)

What are we trying to accomplish?• resolve the gap in timely and effective intelligence for drug

& alcohol services

How will we know that a change is an improvement?• Improved performance due to increased buy-in/utilisation

of performance reporting

What change can we make that will result in

improvement?• Consider the needs of our audience and introduce a

“better” performance report and schedule

UNDERSTANDING LEARNING STYLES

Honey and Mumford (Reflector)• “Reflectors like to view the situation from different

perspectives. They like to collect data, review and think carefully before coming to any conclusions.”

• We both recognise that we prefer to gather information first and have time to consider it before reacting to it

APPLICATION OF KNOWLEDGE

Recognised our preferred learning styles, we

applied it to this to this task

We kept the review simple…• Considered what we previously reported on• Expectations/preferences of the audience• How we previously presented the information

This approach “fit” with our learning style

FINDINGS OF REVIEW

We had a tendency to report on what felt like

EVERYTHING, without fully considering the needs of

the audience

This diluted it’s effectiveness, and in some places,

overcomplicated it

APPLIED CHANGE

We’ve already began to implement our changes• Previously, 15 pages of charts/graphs/commentary• Now…five pages and more strategically focussed• Building upon an existing report (used for a different

purpose) – more efficient use of time

We’ve followed a “Macro-Meso-Micro” approach• We’ve only developed the performance report at a

macro level at present (high level outcomes)

NEXT STEPS

There’s more to do!

We need to include meso and micro level

performance measures and actions which will

indicate the success of our macro

measures/outcomes.

NEXT STEPS (2)

For example…• Macro measure: % of opiate drug users that left

drug treatment successfully who do not re-present to treatment within 6 months

• Meso measure: % of opiate drug users successfully completing a course of vaccinations to treat Hepatitis B

• Micro measure: % of opiate drug users that are assessed within 5 days of initial referral