Leading Process Excellence at Organizations Worldwide

ABN AMRO

Alstom

Armstrong World Industries

AkzoNobel

British Petroleum

Canada Post

Capital One

Coca Cola

DHL (Deutsche Post)

GE Capital Corporation

Grupo Bimbo

Irving

Johnson & Johnson

JPMorgan Chase

Kodak

Kuwait Petroleum

MedImmune (AstraZeneca)

Merck

Microsoft

Motorola

National Board of Medical Examiners

Nortel

Northrop Grumman

Norwich Union Life

Owens-Corning

Pepsico

Pfizer Inc

Pocono Medical Center

Quest Diagnostics

Schneider Electric

Siemens

TCL

UBS

United States Postal Service

University of Notre Dame

Wyeth

Our work with executives at

global 500 companies and leading

organizations focuses on their most

challenging issues and helps them

build high performance

capabilities for improvement

and change.

Among our clients:

oday, Lean and Lean Six Sigma are recognized as major creators of business value. Because of Lean and Lean Six Sigma,

quality became exciting again. While today at the forefront of business process improvement, Rath & Strong’s pioneering

efforts in Lean and Six Sigma have led to new tools and methodologies that were created and improved over the last

century, for use in a rigorous, fact-based, comprehensive, and structured way driven by the CEO, achieving profound

results. Even the financial analysts finally understand that it wasn’t just technology that drove productivity improvements

in the United States since the 1990s; it was quality improvements through implementation of Six Sigma and Lean

methodologies that helped transform some of our largest and most prestigious companies.

Rath & Strong pioneered Lean by helping bring this powerful concept to the United States in the 1960s and ‘70s, when

Rath & Strong consultants Arnold O. Putnam and Henry Parker introduced work cells modeled after the Toyota Production

System. At Motorola in the 1970s, our esteem colleague Dorian Shainin and other Rath & Strong consultants worked with

Bill Smith, under the direction of Bob Galvin, as Motorola first began developing what is today called Six Sigma. In

the 1980s, Rath & Strong consultants led pioneering work in the introduction of Just-in-Time and its integration with

behavioral areas, and led in the integration of Lean and Process Redesign with Quality — what is now commonly referred

to as Lean Six Sigma. Today, Rath & Strong leads the field globally.

In the next stage, leading organizations will leverage Lean and Lean Six Sigma as sources of innovation and organic

growth. In fact, process innovation may be even more important for building competitive advantage and generating growth

than any “big bang” innovation, as new sources of innovation emerge from global relationships and networks.

The massive power of Asia’s giants is changing the global game. Ironically, both the West and Asian economies are

at the same point: If they don’t innovate, they won’t continue to prosper. Countries are moving up the Value Chain at a

rapidity never before seen. The benefits are great, and so are the disruptions. The consensus is the U.S. must continue to

invent new industries to stay ahead, and evolve with partners in the new global economic order. China and India must deal

with banking system, financial processes, infrastructure, and other instabilities to secure their futures. The changes and the

challenges are seismic.

The tools of operations improvement are also having a big impact in the private equity arena as financial engineering is

no longer enough to provide outsized returns to that industry. It requires roll-up-your-sleeves operational improvements to

lean the business.

Rigor and investment are required to generate, capture, develop, and qualify new ideas. Our long experience has

proven that change that sticks requires a multi-dimensional approach that leverages the linkages between culture,

customer, process, and leadership. Cross-functional and cross-boundary process improvement creates a highly fertile

environment for cross-fertilization and unleashes energy that reaps big returns. The bottom line is that we achieve

results with our clients not just for today, but also so that they can independently carry forward the benefits of their work

with us tomorrow. Rath & Strong is uniquely positioned through its history of leadership and innovation, and as today’s

leading global provider of world-class Lean and Lean Six Sigma solutions, to help leaders capitalize on the next stages of

change.

Daniel L. QuinnChairman and Chief Executive Officer

Innovation and Results

Rath & Strong has been helping companies

by enhancing operations, leadership, culture,

and customer connection for over 70 years,

long before most other consulting firms even

existed. Since our founding in 1935,

Rath & Strong has achieved a proud history

of pioneering innovation.

We introduced revolutionary advances in

business process improvement and led in

integrating the technical and behavioral

sides of change. Among its achievements,

Rath & Strong first introduced Lean from

Japan and led in the development of Lean

principles and tools and in statistical-based

process improvement, advances indispens-

able to the development of Six Sigma, Lean,

and Lean Six Sigma.

Today, we are the leading global provider of

Lean Six Sigma and Six Sigma solutions.

RATH & STRONG

Pioneering Leadership and Unmatched Global Resources

Innovation and leadership have defined

Rath & Strong since 1935 — they are in

our DNA. Our reputation for results has

been built on our pioneering history of

firsts inmanagement practices, process

improvement, and behavioral change.

First to pioneer multi-disciplinary“change” team approach

Manufacturing Productivity (IE, MRP, JIT, LEAN)

Quality Assurance & Reliability Engineering

Process Redesign/JIT for Service, Transactional, Office

Organizational Development (GE WorkOut)

Broad Business Improvement

Total Quality Management

Process Redesign

Leadership Counsel

CustomerConnection

Six Sigma

Lean Six Sigma

2

Rath & Strong offers a comprehensive philosophy and arsenal of methods and tools built

on over 75 years of success. We calibrate and optimize this multi-dimensional — and

multi-disciplinary — approach in each engagement to achieve real results.

A History of Firsts

By the 1970s, Rath &Strong had already

introduced revolutionary insights and tools

in statistical-based quality improvement that

led to Six Sigma at Motorola. Very early on, we

also recognized the need to tackle the human

side of change if change efforts were to be

sustainable. By the mid-1970s, Rath & Strong

had done ground breaking work in leadership,

culture, and customer connection.

In the early 1980s, Rath & Strong studied

Japanese methods and recognized in JIT

— the forerunner of Lean — a true multi-

disciplinary approach. The JIT Breakthrough,

written by Rath & Strong, was a milestone in

bringing Japanese-style business process

improvement techniques to U.S. companies.

Rath & Strong became the leader in JIT and

in the development of Lean principles and

implementation, and advanced Lean beyond

the original Japanese insights. Extending

these breakthroughs, Rath & Strong was the

first to apply Lean to service environments

and to transactional, service, and office

processes. In fact, in GE Capital’s Six Sigma

launch, we applied innovative Lean principles

to get the waste and work out of critical

processes, long before others used the two

methodologies synergistically.

Rath & Strong led in “statistical engineer-

ing” (later called “variation research”), which

became the basis for Six Sigma.

Rath & Strong’s esteemed colleague Dorian

Shainin innovated industrial problem-

solving and statistical methodologies such

as Advanced Diagnostic Tools and Planned

Experimentation. These advances were

integral to the development of leading-

edge quality tools such as “Pre Control” and

“Random Balance.”

Rath & Strong is proud to have helped invent

Six Sigma at Motorola, to have helped apply

Six Sigma to services for the first time across

the board at GE Capital, and to have led in the

integration of Lean and Six Sigma at leading

companies worldwide.

Rath & Strong pioneered integrating the technical and human sides of change.

Over 70 years of experience tell us that this multi-dimensional approach

achieves breakthrough change with lasting results.

Global Experience and Resources

Rath & Strong has deep experience in

developing and deploying programs globally,

and provides consultants, materials, and

trainers in a wide variety of languages

including German, French, Italian, Spanish,

Portuguese, Chinese, Japanese, and Korean.

With offices in Europe, Asia, the United

Kingdom, and the United States, we offer a

full spectrum of services around the globe.

Rath & Strong’s full solutions approach

offers consulting, coaching, and training

that creates change that sticks and achieves

significant quantifiable results

and sustainable competitive advantage.

3

RATH & STRONG Your Partners in Performance and Growth

A Multi-Dimensional Approach

Rath & Strong’s approach is distinctive. More

com prehensive. More focused on leadership,

change management, people and influence

skills — the keys to achieving growth

and making change really work.

Our leadership development, coaching, and

change management approaches always

tie specific plans to business imperatives.

We coach for action and operationalize

the changes to be made. Our proprietary

methodologies enable the organization to

become rapidly self-sufficient. Because the

challenges organizations face cannot be

neatly compartmentalized, we believe that

change management strategies are essential.

Attention to methods, tools, and cost

savings is, of course, necessary for

successful rollouts. However, gaining the

commitment of a wide variety of

stakeholders, and addressing behavioral and

culture issues are also necessary for high

performance.

Rath & Strong melds the technical,

managerial, and behavioral in a uniquely

dynamic approach with high impact.

In the end, for people to see a direct

relationship between what they do and

its value to the organization, it’s clear that

they need to understand what outstanding

performance looks like and be given the

tools, skills, and rewards to achieve it.

We help leaders create the processes and

structures that move the organization rapidly

in the right direction, and in ways that

solidify the gains.

Forces of disruption now threaten

established companies from every side.

The days of slow change are long gone.

Survival and success go to competitors

who move quickly, turn in solid

performance in the short term,

and position themselves for growth,

again and again.

4

The leverage is in the linkage between leadership, culture, customer, and process.

Our work has proven that focusing on these four key leverage points and their

interconnectedness allows organizations to chart new competitive opportunities,

avoid superficial solutions, and create “change that sticks.”

Leadership

Customer

Process Culture

We achieve results with the client, not just for

today’s project but for the benefits they can

independently carry forward from their work

with us.

The Way We Work

While hot management trends come

and go, the need to show quantifiable

improvement never diminishes. What counts

are bottom-line results and developing

ongoing capacity for change and growth.

Our long history is based on years of

getting results for our clients — many of the

world’s most successful organizations. But

the real difference lies in our people, our

approach, and how we work with you.

We partner with our clients in programs and

initiatives that drive clear business objectives.

We leverage our extensive background in

helping leaders implement and navigate

change, for our long experience proves the

commitment of leaders is the chief way to

stack the odds in favor of success.

In all aspects of our work we adopt a

transparent, highly collaborative style

aimed at sharing knowledge and

techniques in a way that creates sustainable

improvement. The last thing we want is to

become another layer of management. Rath

& Strong’s role is to guide, coach, teach,

and provide tools and disciplines — then

phase out, leaving both much stronger

individual performers and a much stronger

organization.

Savvy Business Partners

Our consultants, the people who will work

directly with you, have had experience

operating businesses, P&L responsibility,

and distinguished careers. They also have

superior academic credentials, and many

are leading experts in their fields. We staff

our engagements with these seasoned

consultants — people with the battle scars

and wisdom that come only from practical

experience. Rath & Strong consultants have

sat on your side of the table. They are not

simply theorists or analysts. They are flexible

pragmatists who know what works. That is

why you see impressive bottom line results

5

when you work with us.

Because our consultants bring executive-level

experience as well as practical

industry knowledge, they offer an

invaluable combination of effectiveness,

business maturity, leading-edge thought,

and innovativeness.

Today, Rath & Strong offers in-depth

global capabilities and experience that

span strategies for innovation and growth,

process improvement, organizational

effectiveness, change management,

and leadership development.

Our work with executives at global 500 companies and leading organizations

focuses on their most challenging issues and helps them build

high performance capabilities for improvement and change.

High Impact Consulting & Training

Integrated Lean Six Sigma — Because

eventually you need both Lean and Six Sigma

to achieve real improvement, you need the

breakthrough program from the company

that first applied Lean and Six Sigma to

service environments.

Six Sigma — Gain the tremendous bottom-

line results and long-lasting change that our

unique approach delivers.

Design for Lean Six Sigma — Create

new services and products using proven

methodologies and new tools. DFLSS delivers

a systematic yet dramatic approach to

innovation.

Lean — Achieve rapid performance

improvement by eliminating waste, decreasing

lead time, and increasing velocity.

Lean Booster — A Rath & Strong exclusive,

Lean Booster is a fast-track program designed

to bring Lean Six Sigma to organizations with

an already well-established Six Sigma program

with no need to start from square one.

GE WorkOut — Think of GE WorkOut as

the “duct tape” of process improvement

that should be part of every organization’s

process-improvement toolbox. Get a

multiplier effect by combining GE WorkOut

with your Lean, Six Sigma, or Lean Six Sigma

efforts.

Leadership Development — What’s the

status of your leadership bench? Have you

got the depth to field growth, innovation,

and quality leaders for the future? Or is

everyone a clone in some safe model of

leadership? Let us develop your leadership

agility and depth.

Innovation — Translate innovation into

improvements in revenue, profit, and

market share. The “how” is not straight-

forward. Our proprietary methods put you on

the fast track.

Team & Influencing Skills — Discover

how to successfully meet the challenges of

the so-called “soft” side of change, the

“people side” so often neglected, where

change efforts so often falter.

Change Management — Identify the

positive and negative forces at work in your

change process, analyze stakeholder needs,

and increase the odds of successful change.

Process Redesign — Focus on key

processes, inter depart mental and cross-

functional teamwork, and skill transfer for

self-sustaining improvement. Reduce time

spent on any key process by at least 75%.

Kaizen Events — Roll up your sleeves and

conduct a Kaizen Event on a manufacturing

or business process. This 3-to-5-day, hands-on

workshop can energize any team and provide

the momentum to make lasting change.

Rath & Strong’s solutions have

proven especially effective at

spearheading change and

delivering results within the

critical timeframe leaders have

to achieve their objectives.

6

RATH & STRONG An Integrated Suite of Solutions

STRATEGY

PROCESSES

FUNCTIONS

Process innovation spurs sustainable growth.

Workshops & Simulations

The ‘Famous’ MoveIt! Courier Simulation

— The simulation made famous at GE cre-

ates true believers in breakthrough process

improvement. Especially geared for service

companies! This workshop has been wildly

successful at leading companies such as GE,

Johnson & Johnson, and Siemens.

Six Sigma Fundamentals — A powerful

one-day workshop that uses simulations,

coaching, and hands-on learning to teach

the DMAIC approach to problem solving. A

great way to spread the benefits of DMAIC

to everyone as a way to tackle day-to-day

business problems.

Outta Control! Simulation — Design for Six

Sigma & Lean Six Sigma meet rock ‘n’ roll

in this fun, exciting one-day powerhouse

of interactive discovery and learning. The

mission: to design a rock concert that

will delight the new band Outta Control’s

demanding fans.

Fly It! — Fast-paced learning game that

lets participants discover — and apply —

Six Sigma and Lean Six Sigma concepts by

building and testing paper airplanes to a

standard that satisfies strong customer

demand while maintaining rigorous quality

requirements. The Fly It! exercise is deeply

intuitive, delivering a bonanza of critical

insight into the interface between VOC and

process excellence.

Value Stream Transformation — A

workshop-cum-training program geared

around the client’s own value stream. As

participants learn the Lean methodology,

they immediately apply it to their own

product, creating current- and future-state

Value Stream Maps and setting up Charters

for their projects that will enable them to

make the transformation.

Process Innovation — A powerful

workshop that identifies and describes the key

tool and trend in process improvement —

innovation — in terms of structured process,

quantitative metrics, teamwork, and cross-

functional collaboration to make innovation

an on-going, integral part of your corporate

culture.

Building BridgesSM: Supply Chain Simulation

— A simulation that models the critical parts

of a supply chain. Educate your employees

about the tools and concepts that world-class

companies use to integrate and manage their

supply chains.

Operations Assessment — A workshop

detailing an in-depth approach to assessing

opportunities, performance measures, and

other critical factors useful in deciding what

elements of your supply chain need work.

Leadership Team Assessment — Provides senior

management with an instrument to evaluate

existing practices against the benchmark of

an ideal supply chain, while forging a shared

vision of how to effect change.

7

Courses for Lean Six Sigma and Lean Programs

The following programs may be mixed

and matched and/or customized for your

specific needs. Rath & Strong’s deployment capa-

bilities offer materials, trainers, and

consulting support in many languages.

Certifications are also available.

Lean Six Sigma and Six Sigma

Black Belt — In-depth program in

methodology, toolkit, project selection and

management, team and leadership skills for

the business leaders selected as the full-time

Lean Six Sigma or Six Sigma implementation

experts.

Green Belt — DMAIC problem-solving

methodology, statistical tools, Lean operations,

and team and influencing skills that enable

participants to solve the majority of process

problems.

Money Belt — Quality analysts from

the financial side of the organization see how

to establish the financial benefits of Lean Six

Sigma or Six Sigma projects. Facilitates clarity

in evaluation across projects. Shows how to

ensure that the role of the Money Belt is seen

as supportive rather than adversarial.

(continued on next page)

Operational efficiency isn’t enough to drive growth. Market leaders widen the gap

by unleashing the power of their people and processes to enter new markets,

better serve customers, and bring innovative products and services to market first.

RATH & STRONG An Integrated Suite of Solutions

Courses (continued)

Yellow Belt — Introduces the fundamentals

of Six Sigma and Lean and data collection

methodologies to associates and individual

process owners and operators who can then

act as team members on projects.

Master Black Belt — Prepares these

company-wide experts to coach and mentor

Black Belts, Green Belts, and Champions, to

teach the methodologies and tools, and to

contribute to and lead strategic initiatives for

critical improvement.

Lean Master — Develops Lean experts

through a curriculum rich in Lean technical

skills, leadership and influencing skills, and

project management tools. Provides the

depth needed to be successful leaders of

Kaizen events with their immediate financial

payback.

Champion — Overview of methodology with

emphasis on how to effectively mentor and

support Black Belts and Green Belts, select

projects, and troubleshoot and overcome

obstructions.

Leadership Awareness — Six Sigma and Lean

Six Sigma efforts require committed believers

at the senior executive level. The Leadership

Awareness course answers:

What is Six Sigma and Lean Six Sigma? What

have others done? What are our compelling

reasons for taking on this effort? And are

we ready? A successful effort correlates to

building an informed coalition of leaders

who jointly are motivated and ready to lead

business process improvement.

Leadership Orientation — The equivalent

to Green Belt for Executives. Includes

creating the context for success, separating

signal from noise, best practices, the ten non-

delegable next steps for the Leadership Team.

Lean — Our Lean programs can stand

alone or be integrated into a Six Sigma

environment. Our Lean program includes the

entire range of Lean tools and is tailored to

service or manufacturing, e.g.:

Lean Profit HuntSM, Value Stream Mapping,

Lead Time Reduction, the Five S’s, Kaizen

Events, etc. As most organizations are now

pursuing a strategy to integrate Lean and

Six Sigma, we also work with you on your

roadmap to realizing the greatest benefit

from a Lean program.

Programs & Licensing

Simulations and workshops are typically part

of a process improvement, Six Sigma, Lean Six

Sigma or change program and may be licensed

for ongoing training.

Rath & Strong Publications

In line with our spirit of innovation and belief

in sharing our knowledge generously, Rath &

Strong publishes highly-regarded pocket guides,

road maps, videos, and handbooks. These best

selling publications are used in change efforts at

businesses worldwide. Several are available in

Chinese, French, or German.

Pocket Guides

Rath & Strong’s Integrated Lean Six Sigma Pocket Guide

Rath & Strong’s Lean Pocket Guide

Rath & Strong’s Six Sigma Pocket Guide

Rath & Strong’s Lean Six Sigma Champions Pocket Guide

Rath & Strong’s Six Sigma Team Pocket Guide (McGraw Hill)

Rath & Strong’s GE WorkOut for Six SigmaPocket Guide (McGraw Hill)

Rath & Strong’s Six Sigma Advanced ToolsPocket Guide (McGraw Hill)

Books

Rath & Strong’s Six Sigma Leadership Handbook (John Wiley & Sons)

Rath & Strong’s Guide to Minitab Release 15

Rath & Strong’s Whose Fault Is It Anyway?: A Modern Fable About Six Sigma

Road Maps

Rath & Strong’s Integrated Lean Six Sigma Road Map

Rath & Strong’s Lean Road Map

Rath & Strong’s Six Sigma/DMAIC Road Map

Rath & Strong’s Design for Lean Six Sigma Road Map

Video/DVD

Time: The Next Dimension of Quality (video, CRM Learning)

Rath & Strong’s Six Sigma Pocket Guide, the reference tool

of choice worldwide, THE WALL STREET JOURNAL Best Seller,

and the #1 ranking Six Sigma Best Seller on Amazon.com.

About Our Logo

Our Logo dates back to 1976, when Rath & Strong was pioneering and creating some of the principles that became the foundation for Just-in-Time, Cycle Time Reduction, and Lean Methodologies.

The vertical symbol is an hourglass representing time and taking time out ofprocesses. The horizontal symbol is also an hourglass, the left side with inefficientprocesses, and the right side streamlined, efficient processes.

1666 Massachusetts Avenue, Suite P17/18 / Lexington, Massachusetts 02420

tel: 781.861.1700 / www.rathstrong.com

The Americas Europe Asia-Pacific