October 2018

Leading the BPO

Digital Acceleration

in Oman.

Clients60+ clients across different

verticals

Employees750+ employee strength with more than 70% Omanisation

Market LeaderLeading BPO & IT service

provider in Oman

Customer Engagement

30+ million interactions per annum

QualityISO 9001 quality certification

Partner NetworkStrong association with global

technology provider

About us

Public Sector (19) Financial Services (14) Energy & Utilities (10) IT (6)

Al Raffd Fund Ministry of TourismPublic Authority for Social

Insurance (PASI)Ahli Bank Oman Arab Bank Al Maha Petroleum

Oman Electricity Transmission Company

Bahwan Cybertek

MOCIMinistry of Transport &

CommunicationsPublic Establishment for Industrial Estate (PEIE)

Al Raffd FundOman Housing

BankDaleel Petroleum

Public Authority for Electricity & Water

ITA

BeahPublic Authority for Electricity & Water

The Oman Center for Investment Promotion &

Export Development (OCIPED)Bank Muscat Orix Leasing Duqm Refinery

Suhail Bahwan Group

Daleel Petroleum Muscat Municipality Bank Nizwa RSA Oman Oil Company Loay International

e.OmanNational Center for

Statistics & InformationBank Sohar Tageer Finance Orpic Advancya

HayaThe Public Authority for

Consumer Protection (PACP)

HSBC Instant Cash Shell Oman Snap Byte

Ministry of HealthTelecom Regulatory

AuthorityNational Life

Electricity Holding company (SAOC)

Interec Systems

Ministry of Manpower (MOMP)

Oman Post OIFCMuscat Electricity

Distribution Company

Travel & Logistics (4) Retail (4) Telecom (3) Aviation (3) Real Estate (1) Manufacturing (2) Healthcare (1) Education

Bahwan Travel Agencies Ajit Khimji Group Omantel Oman Airports Al Mouj RMS UAE Ministry of Health Al Isary

DHL Amouage NTS Oman Air Knooz Oman Holding

Oman Post Khimji Ramdas Awasr Salam Air

Oman Sail OTE group

Infoline’s Industry focus is aligned to Industry potential

Infoline’s Industry penetration for large industries is adequately aligned and we will continue to build strengths in Public Sector, BFSI and Oil & Gas.

Pioneer in Ecommerce & mCommerce through Daleel1010 Established name in BPO/CC, Proven Capability in Partnership Development

Public Sector31%

BFSI17%Oil & Gas

13%

IT10%

Travel & logistics7%

Retail5%

Telecomm5%

Aviation4%

Others8%

Client split by vertical

Infoline

Government

Finance

Manufacturing

Oil & Gas

Communications

Transporation

Healthcare

2.7%

2.9%

3.1%

3.3%

3.5%

3.7%

0 20 40 60 80 100 120

The Way Forward: Business Process as-a-Service (BPaaS)

A cloud based services model offering Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Offering a strong linkage of business models to

the enterprise customer’s business models, Create unique industry/vertical specific

platforms, Disrupt traditional models, pushing providers

to think beyond BPaaS (business process as a service) / cloud-enabled platforms.

Help develop different commercial business models to deliver value to clients and grow new revenue streams.

The Way Forward: Business Process Outsourcing – Digital Acceleration

Infoline BPaaS

Total Outsourcing of

Value chain processes,

BPM Outcome & Value based

(SLAs)

solutions

Chatbots, RPA

& AI

Industry solutions

Merging Prof Services &

BPO

Strategic Engagement

Design

Operational Efficiency & Governance

Multi channel & Omni

channel CRM

Over the period of last 2-3 years, Infoline has been working on a fully customized BPO product focused on Customer experience and can offered as a service

Mobility Solutions

Chatbots & RPA

Customer & Social Analytics

Omni Channel

AI

Augmented Solutions

Daleel1010

Served over 20 million enquiries & serving 5 million + enquiries per annum

250partners

More than 250 premier business houses have experienced significant business growth by showcasing their business over Daleel1010.

2.0

Different touch points of how users would engage with business owners

On Service level On Convenience For Business Owners

Food on DemandHunger Pangs Set In

This is usually when people start to search

frantically for restaurants that deliver.

Decision made - Sushi

Use Daleel1010 app to order from

your favorite store

Receive confirmation

Alert – food is on its way

Food is outside your door with one of our

deliver men

Over 200 unique restaurant brands delivering throughout Muscat and soon in Nizwa, Sur, Suhar and Salalah

Grocery delivery and Home Services

Two of the large hypermarket brands in the country have signed with Daleel for Grocery Delivery.

More than 25 service partners have signed up to provide home services across Muscat.

Now to see how it looks…

Thank you