Paul A. Capello, PMPHealthcare Project ConsultantResources Healthcare Solutions

Pros Cons Face-to-Face meetings

are routine. Proximity of Location. A virtual team can be

superior to a co-located team in idea generation. Brainstorm a good list of options then pick one.

Take advantage of the virtual team's ability to routinely document communications.

Different facility locations, time zones or countries.

Getting results effectively seems virtually impossible.

Communication may be inconsistent.

Transfer of information may become unwieldy.

Needed collaboration will be subject to interference.

Technology glitches will hold up progress.

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Without a formal methodology for remote teams, performance of the team will degrade and strategic objectives will suffer. To get around this unfortunate fact of life, you need to employ a group of continuous reporting tools, metrics and practices for teams to be cognizant of their progress or lack thereof.

At Resources Healthcare Solutions, the Program Manager provides this direction.

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The collective understanding of what the team will accomplish

given direction from senior management in a timely

manner and with adequate tools to carry out the project.

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Define and address unique challenges for VT’s:◦What are the immediate and not so immediate challenges?

◦How can we address short and long term challenges?

◦Is there more than one solution?◦Collaboration is key!

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Participate in solutions meetings for VT’s

Provide ongoing electronic status to management

Provide feedback on virtual team assessment criteria

Present ways to improve the VT process

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Structured, well defined collaborative communication planning sessions◦ The structure of the communication plan will

vary, based on the deliverables, the size and frequency of projects, and the culture of the organization

◦ Communication skills are not inherent◦ Communication 101◦ Listening skills 101◦ Constructive Feedback

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Successful organizations employ consistent communication tools to help guide their virtual teams to success

Repetition breeds success Various communications tools –

teleconferences, WebEx, phone calls etc.. Whatever works……..

Communication Plan annual assessment

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Virtual Team Resource Hour Allocation

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Virtual Team Measurement Criteria:◦Resources Healthcare VT project milestone checkups

◦Before, after and during project comparative studies

◦Virtual team personnel tweaking and adjustments

◦Self assessments

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How training plans differ for VT members:◦ Advantages◦ Disadvantages◦ Comprehensiveness

Evolving training plan

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◦Security risks Are they inherent for long distance teams?

◦Resource risks One person show syndrome

◦Client risks All my eggs are in 1 basket and the basket

is in India◦Technical risks

Quantifiable lack of expertise◦Other Risks?????

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The quality virtual team plan allows you to record and

comment on specific activities undertaken that demonstrate quality control measures in

place.

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Adherence to standards◦Team fully understands from start to finish

Quality control◦Self policing of quality

Strategic quality adjustments◦Periodic mandated adjustments

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Periodic self assessmentsLessons learned from projectsAction steps to remedy areas of weakness

It is a continuous process!!!!

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Paul A. Capello, PMP HealthCare Project Consultant Resources Healthcare Solutions paul.capello@resourcesglobal.com 941-812-6823 http://www.resourceshs.com/

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