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© CIO Academy Asia Leading Your Digital Transformation Journey: The State of the Art of ICT Business Management: Government Perspective Chris Tan Managing Director, CIO Academy Asia 26 September 2017

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Page 1: Leading Your Digital Transformation Journey: The State of ...archives.pia.gov.ph/cioforum/download/cioaa_chris.pdf · 172,800 ICT professionals and 300 ICT job roles defined 88% of

© CIO Academy Asia

Leading Your Digital Transformation Journey: The State of the Art of ICT Business Management: Government PerspectiveChris TanManaging Director, CIO Academy Asia26 September 2017

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Agenda

1. The Business of Governments

2. Attributes of Good ICT Business Management

3. Call to ACTION!

2

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© CIO Academy Asia

We live in a ‘VUCA’ world (Volatile, Uncertain, Complex, Ambiguous) which has serious implications on governance.

Are governments and society resilient enough and prepared for this age of transition?

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1. The Business of Governments

©CIO Academy Asia

Empowering citizens & businesses Improving urban living

4

Increased access to data Increased contribution of innovative citizen-centric

solutions

Better ‘whole-of govt’ coordination to achieve

national goals

through

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Key Things Govt Should Do

• Set up necessary e-government legislations to enable e-services

• Digitise infrastructure and workflows

• Raise process efficiency• Guarantee data privacy and

security• Improve services to citizens and

businesses

©CIO Academy Asia 5

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Role of Public Sector CIOs

• Keeping the lights on (day –to-day ops role)

• Innovate to create value to internal clients and country’s citizens

• Talent management: retain, retrain, recruit, reward

• Among other things to be done…..

©CIO Academy Asia 6

Mantra: Many agencies, ONE government mentality

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Today’s IT Leaders: High Expectations!

IT Leaders are now expected to:• achieve quantum-leap efficiencies• produce previously unheard-of

capabilities• create information out of disparate data

sets• provide citizen services that are so fast,

accurate, user-friendly & on-demand

©CIO Academy Asia 7

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2. Attributes of Good ICT Biz Mgt

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Integrity establish good governance in IT

New (Innovation)

innovate to meet ever changing business needs

Strategy develop & align IT strategy to support biz needs

People talent management & build an ‘A’ team

Implementation embrace agility in IT delivery

Relationship manage all stakeholders

Excellence aiming for good is not good enough!

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Weightage based on INSPIRE

Attribute WeightageIntegrityNewStrategyPeopleImplementationRelationshipExcellence

Total Score:

• Scoring:• 1 – 5 rating• 1: lowest• 5: highest

• Highlight areas which are weak• Describe what plans and actions

to take for areas requiring further improvements

• Have measurement factors• Evaluate progress 6-monthly

11©CIO Academy Asia

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Sample Weightage based on INSPIRE

• Innovation, People & Relationship need improvements

• Action:• Innovation: encourage

organisation-wide innovation practices

• People: talent management• Relationship: programme to reach

out to stakeholders on regular basis

Attribute WeightageIntegrity 5New 2Strategy 4People 3Implementation 4Relationship 2Excellence 4

Total Score: 24

12©CIO Academy Asia

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Singapore’s 30-Year ICT Journey2006 - 2015

Intelligent Nation

… Creation

2003 - 2006

Connected Singapore

… Connectedness… Convergence

Infocomm 21

2000 - 20031992 - 1999

… Connectivityand Content

IT2000

… Communications

1986 - 1991

National IT Plan

Singapore National IT Plan 1986

… Computerisation

National Computerisation Plan

1981 - 1985

©CIO Academy Asia 13

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Singapore’s Tech Landscape

45 years of ICT journey with 7 ICT masterplans

45 years of ICT journey with 7 ICT masterplans

> 1,700 eServices and 400 mServices> 1,700 eServices and 400 mServices

172,800 ICT professionals and 300 ICT job roles defined

172,800 ICT professionals and 300 ICT job roles defined

88% of household have internet access88% of household have internet access

S$189b, ICT industry’s contribution to economy

S$189b, ICT industry’s contribution to economy

1 TradeNettransaction vs 35 trade documents before

1 TradeNettransaction vs 35 trade documents before

S$1b invested on ICT in public service annually

S$1b invested on ICT in public service annually

15 minutes and a credit card to register a new business

15 minutes and a credit card to register a new business

<30 days to get a construction permit vs >200 days before

<30 days to get a construction permit vs >200 days before

0 tax filing for most employees with single incomes

0 tax filing for most employees with single incomes

15 minutes to apply for passport extension

15 minutes to apply for passport extension

#1 in World Bank Doing Business ranking for 9 years

#1 in World Bank Doing Business ranking for 9 years

©CIO Academy Asia 14

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From TradeNet® to TradeXchange® • Multiple documents for

customs, different controlling agencies

• Submission of documents via dispatch clerks / Couriers

• Only office hours operation

• At least 2 trips/ controlling agency per document

• At least 4 hrs to 2-7 days turnaround time for approval

• Payment by cheque only

• Single copy

• Submission from office or home

• 24 hours live

• No trips required

• Within 10 minutes

• Automatic bank account deduction

• Innovation in role of Customs: from purely regulatory function (B2G) to facilitating biz ops (B2B)

• Innovation in business model: 1st Public Private Partnership IT project in SG

• Innovation in business processes: Integration of TradeNet with B2B services

• Innovation in service offerings, e.g. Title Registry

©CIO Academy Asia 15

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SingPost’s Transformation

• New wants of online shoppers want such as delivery options

• Disruptions caused by technology

• Not a full-service logistic provider

15

• Traditional postal service

• Send letters and packages

• Depended on domestic postal business

• Falling traditional mail-related revenue

• Global e-com logistic network, spans 19 mktsacross Asia, Europe, US

• Has > 50 fulfilment centres worldwide

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3.

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Make a thorough assessment of ‘where you are’ and ‘where you want to go’Self-assess

Apply the 7 INSPIRE pillars on each identified projectApplyHave strategic plan ( mid and long term), set up the right structure , right budget and talent with sponsorsPlanPrioritise the delivery based on national impact influenced by citizen/business critical needsPrioritise

Show results, big or small but always keep the momentum goingEXECUTE!

Review your plans as you execute esp in this VUCA worldReview

Learn from failures and celebrate your achievementsLearn©CIO Academy Asia

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2

The real voyage of discoveryconsists not in seeing new sights,but in looking with new eyes.

Marcel Proust

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New Sights or New Eyes?

2

The real voyage of discoveryconsists not in seeing new sights,but in looking with new eyes.

Marcel Proust

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Thank youChris [email protected]+65 8188 1558

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© CIO Academy Asia 9

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Government policies need to be constantly reviewed to stay relevant to citizens and businesses in the Digital Age.

If governments can’t keep up with the

pace of such new expectations, it will affect the social compact!