LEAGUES CLUBS AUSTRALIA IN CONJUNCTION WITH CONFERENCE SPONSOR IGT PROUDLY PRESENTS

CONFERENCE 2019

REGISTRATIONS ONLINE AT WWW.LCA.ASN.AU

WEDNESDAY 1 – FRIDAY 3 MAY 2019 • CROWN MELBOURNE

GAMING & MANAGEMENT

9.00am – Welcome & Opening Comments Andrew Hely, Managing Director, Asia Pacific, IGT

9.20am – Opening SpeakerStephen Scheeler

Stephen Scheeler is the former Facebook CEO for Australia and New Zealand, where he led Facebook’s unprecedented rise from quirky Silicon Valley start-up to media and technology titan.

Overseeing Facebook’s ANZ team – and working with Mark Zuckerberg, Sheryl Sandberg and Facebook’s Silicon Valley leaders – Stephen guided Facebook ANZ’s business – including Instagram, Messenger, Whatsapp and Oculus – through one of the most dynamic periods of growth and disruption in recent business history.

His tenure at Facebook saw the ANZ business grow from mere start-up to over US$1billion in annual revenue – becoming one of the most successful Facebook markets in the world.

Stephen is a seasoned business leader of digital transformation. His career spans over 25 years across multiple sectors including consumer products, retail, ecommerce, automotive, financial services, media and technology.

Today – as founder of global advisory The Digital CEO, Senior Advisor to McKinsey & Company, and Executive-in-Residence at Asia-Pacific’s leading business school, AGSM – Stephen partners with the CEOs and boards of Australia’s leading companies to help them build global, digital, billion-dollar businesses through world-beating digital strategies, capabilities, culture and leadership.

10.20am – Morning Tea

10.40am – 2019 Gaming Report Sacha Krien, Senior Research Analyst, Evans and Partners

11.20am – The State of Play: 2019 Gaming Panel The Gaming panel will be discussing a wide range of gaming topics including the latest updates on legislation & regulation, the future challenges facing our Industry, product innovation and new technologies.

12.40pm – Lunch

1.30pm – Responsible Gambling and Stakeholder Responsibility for Minimising Harm. It’s all about Customer Service.

Nadine Grinblat, Chief Executive Officer, Australasian Gaming CouncilDr. Alex Blaszczynski, Professor of Clinical Psychology and Director of the University of Sydney Gambling Treatment & Research CentrePaul Newson, Deputy Secretary Liquor, Gaming and Racing NSWMike Sarquis, Acting Deputy Director-General Liquor Gaming and Fair Trading QLDNatalie Wright, Director, Office of Responsible Gambling NSWMark Condi, Chief Executive Officer, Bankstown Sports Club

“Responsible Gambling programs are a tangible action for organisations that are committed to the well-being of their players – all of their players. When you look at responsible gambling, in the context of positive player experience, then gambling providers have a great opportunity to seize the initiative to align their organisations with the well-being of their own customers, to actively look for opportunities to better protect their customers, and to advocate for measures that will help customers gamble within safe bounds.” Dr. Jon Kelly CEO Responsible Gambling Council Canada – 1997 – 2017.

3.15pm – Afternoon Tea

3.30pm – (Concurrent) NSW Jurisdictional Workshop Queensland Jurisdictional Workshop

4.30pm – Conference Session ends

The VenueCrown Promenade Melbourne has contemporary rooms featuring complimentary wireless internet access. A full buffet breakfast will be served in the signature restaurant Mesh.

Additional experiences to discover include a heated indoor infinity pool with stunning skyline views, exclusive Tonic Bar and a gymnasium with a full range of gym and fitness equipment.

Thursday Conference Sessions and Dinner are located in Level One Crown Towers (River Room) which offers state of the art audiovisual technology and will comfortably accommodate our delegates.

Crown Melbourne 8 Whiteman Street Southbank VIC 3006 Phone: (03) 9292 8888

THURSDAY 2 MAY 2019 – LEVEL ONE CROWN TOWERS

The MCG is more than just a sports venue. It’s a place where memories are made and childhood dreams come alive. There are fleeting moments at the ‘G that stay with you forever.Ask any Victorian and they’ll be aware of the Melbourne Cricket Ground’s status as the home of sport. But it is also steeped in a rich history; established in 1853, less than 20 years after the founding of Melbourne, it is often described as the beating heart of this fantastic city.It has been the home of Australian football since 1859, and was the birthplace of Test cricket in 1877 and one-day international cricket in 1971, the main stadium for the 1956 Olympic Games and 2006 Commonwealth Games, as well as hosting World Cup soccer qualifiers, rugby league State of Origin and International rugby union games.

9.00am – Keynote SpeakerMark Dobson

Mark Dobson (Dobbo) has spent twenty-five years in the trenches alongside CEOs, world champion athletes, innovators, and pioneers. His clients are elite

performers from every sphere – true outliers. With a toolkit of strategies as applicable to the boardroom as to the starting blocks, Mark has become one of Australia’s preeminent trend-spotters for success, and a go-to strategist for any organisation serious about lifting performance to the next level.

Athletes come to Dobbo for his ability to maintain their edge when they’re winning and guide them when the path to victory seems insurmountable. Evidence of his craft, athletes under Mark’s guidance have won medals in three Olympics, two Winter X Games, multiple World Championships, and have broken seven World Records.

CEOs seek out Mark when they need to bypass the ‘yes men’ and cut through the rhetoric, crystallizing elegant strategy to improve their people and the bottom line. His corporate clients have seen company-wide improvements in efficiency, morale and results.

Mark truly understands elite communities and what it takes to create them.

10.00am – 12.40pm The Melbourne Cricket Club Customer Service Story and MCG Operations Overview.The Melbourne Cricket Club has been recognised for its commitment to putting customers and fans first, being named “Customer Service Organisation of the Year – Large Organisation” at the 2018 Australian Service Excellence Awards.

The MCC, stadium manager at the MCG, has implemented a range of customer service initiatives in the last 12 months to improve the experience for the more than three million annual visitors to the iconic stadium.

The club has also continued to invest in its innovative CARE customer service program - which was awarded ‘Best customer service project, Cultural Transformation’ at the 2017 Australian Service Excellence Awards.

Across four years, more than 5000 people who influence the customer experience have been trained in the key habits, values and behaviours that the MCC has identified as being critical to great customer service.

This includes more than 1000 event staff, 160 permanent staff, 400 volunteers and a range of service providers across security, catering, ticketing and tourism functions.

12.40pm – Conference close

Lunch

1.30pm – MCG Tour & National Sports Museum (Optional)

The MCG Tour is an absolute must on any Melbourne visit. The guided tour is the only opportunity to get an exclusive, behind the scenes peek of one of the world’s most iconic sports stadiums but is also a chance to hear about the history and secrets of the ‘G.

The National Sports Museum is unique amongst sports and stadium museums around the world.

It brings together the history of the Melbourne Cricket Club and the MCG itself as well as more than 3500 objects across countless sports. And with an interactive sports gallery called Game On for visitors to experience the thrill of participation, there is truly something for everyone.

FRIDAY 3 MAY 2019 – MEMBERS LOUNGE – MELBOURNE CRICKET GROUND

Club Industry Education Points – All members of the Club Managers Association of Australia (CMAA) will receive five (5) education points towards the maintenance of their ACCM. In addition, all conference attendees will receive a Certificate of Participation.

PO Box 20426 World Square NSW 2002

Phone (02) 9281 3277

www.lca.asn.au

CONFERENCE AND ACCOMMODATION PACKAGE COSTINGSTwin Share $1330.00 per person (incl GST)

Single $1590.00 per person (incl GST)

Your package includes:

• Two (2) night’s accommodation at Crown Promenade plus two (2) full

hot buffet breakfasts served at Mesh • Conference Welcome Reception

(including canapes and beverage package with beer, wine and soft

drinks) • Conferencing speaker sessions including one (1) full day at

Crown and (1/2) half day at Melbourne Cricket Ground, two (2) morning

teas and lunches plus speaker’s notes (where available), mints and

notepads. • Mid - Conference Evening Event • Full use of the Crown

Promenade facilities including gymnasium and pool.

CONFERENCE PACKAGE COSTINGSWelcome Reception,

Conference Sessions & Event Evening $905.00 per person (incl GST)

Conference Sessions attendance only $680.00 per person (incl GST)

ADDITIONAL OPTIONS1. MCG Tour & National Sports Museum (after lunch Friday) -

$35.00 per person (incl GST)

2. If staying on, you may wish to make your own arrangements to attend the Collingwood V Port Adelaide fixture at Marvel Stadium (previously Etihad) on the Friday evening.

BOOKING CONDITIONSCancellations – will be accepted prior to Friday 19th April 2019. Cancellation fees will apply after that date – substitutions are welcome.Checkout – Your room must be vacated and any room charges settled by 11.00am on the day of check out. The hotel staff will be happy to store your bags for you until departure.

CONFERENCE SCHEDULE

WEDNESDAY 1 MAY 2019

From 2.00pm Hotel Check In

From 5.30pmJoin your industry colleagues at the Conference Welcome Reception – Tonic Bar, Promenade

THURSDAY 2 MAY 2019 – LEVEL ONE CROWN TOWERS

6.30am – 10.30am Full buffet breakfast – Served in Mesh

8.00am – 8.45am Conference Registration

8.45am – 12.45pm Conference Session 1. Dress: Smart Casual.

12.45pm Lunch break

1.15pm – 5.00pm Conference Session 2

From 6.15pm Mid – Conference Evening Event commences

FRIDAY 3 MAY 2019 – MELBOURNE CRICKET GROUND

6.30am – 10.30am Full buffet breakfast – Served in Mesh

8.00am Don’t forget to check out

8.30am – 12.30pm Conference Session 3. Dress: Smart Casual

12.30pmFarewell lunch Safe journey home.

REGISTRATIONS ONLINE AT WWW.LCA.ASN.AU

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