leaking humidifier package units
TRANSCRIPT
Leaking Humidifier Package UnitsPresented by:
Derrick N. Dotson Industrial Maintenance Solutions, Inc.
June 2, 2012
Leaking Humidifier Package Units
Problems • Custom manufactured Humidifier Package Units were
leaking. Source of leaks not able to be determined due to lack of access to unit internals • Manufacturer located in Jordan • Unit Designer located on East Coast• Unit Sales Force located in California• Customer located in Virginia
Seam leaks, weld leaks, drain/piping leaks, no access panels provided, no documentation, no product test methods, extensive unit movement
Repair window for each unit - 12 hours (maximum)
Leaking Humidifier Package UnitIssues• Customer
• Paid for non-leaking units• Concern that leaking units would cause damage
within High Profile IT Data Center• Had issue with water on roof• All 8 units leaked – servicing a Data Center, hot
weather being experienced, only 1 unit at a time could be taken out of service for repair
Alternatives • Design Company requested coating with Sherwin
Williams products• Sherwin Williams refused to get involved – too risky
• Design Company approached other Virginia Based HVAC Repair companies• No takers – too risky
• Design Company suggested Rhino Spray Lining• Rhino refused to get involved – too risky
Leaking Humidifier Package Units
Solution Sales organization in California
contacted California Belzona Distributor IMS Technical Consultant contacted
Customer Performed Site Survey Reviewed with Two Local HVAC
Contractors to provide competitive bids Belzona Products Suggested
Belzona 1211 E-Metal to rebuild broken weld seams
Belzona 3121 MR-7 and Cloth to seal weld seams
Belzona 5811 Immersion Grade (1 15 mil coat) to seal all inside unit joints
Quik-Kick Accelerator – used with 5811 to accelerate cure timeframes
Leaking Humidifier Package Units
Belzona 5811 Immersion
Grade A high performance barrier
coating for protection of metallic and non-metallic surfaces against attack
from aqueous solutions.
Belzona 3121 MR7
The emergency and weatherproofing system for
sealing all types of roofs against atmospheric attack.
Designed for instant waterproofing at all times of
the year.
Belzona 1211 E-Metal
A rapidly solidifying repair system for emergency and
permanent bonding, repairing and rebuilding.
Leaking Humidifier Package Units- Finished Product
Leaking Humidifier Package Units
Belzona and IMS Advantages• Belzona, Inc. –
• ISO 90001 product manufacturer • Generally available, quality manufactured products• Proven product solution which has been implemented numerous
times - worldwide• Local Belzona Distributor –
• One point of contact for all involved parties• Products in stock and available for immediate delivery• Experienced and dedicated Belzona Qualified Installation
Contractor – previous project successes• On-Site and Factory Trained Technical Personnel for duration of
the project• All units repaired within the 12 hour downtime window(s)
Leaking Humidifier Package Units
What Happens When You Meet and Exceed Customer and Manufacturers Expectations?
Customer is pleased – tells everyone about your products, solutions and service - all good!
Manufacturer is pleased – awards you additional units to field retrofit – 8 ADDITIONAL UNITS AWARDED, with more to come
Design Company – has several new projects for you to consult on
Initial HVAC Installation Company – impressed with your products and skills – asks you to join them to provide solutions to new customers