LEAN in HR

HR in LEAN

HR Mind Forum 2015

Vienna

Barbara Verő

Zoltán Szepessi

Nestlé Hungary

Why could this presentation be relevant for you?

IF you have:

- duplications in your organisation

- unclear processes

- unclear responsibilities

Or:

- It is not clearly defined, who your internal consumers are

- What are the real added value activies?

- You do not exactly know how measure the effectiveness?

Barbara Verő …Nestlé Hungary

3

Introduction: Zoltán Szepessi,

LEAN manager (Nestlé)

5

The vision of Nestlé

6

Bük, Petcare

Szerencs, Coffee, cocoa

Diósgyőr, hollow figures

• 2000 employees • 3 factories • HQ in Budapest

Nestlé in Hungary

In 99% of the households there is at least 1 Nestle product

7

Our key to success:

engaged employees, strong brands, quality,

creating shared value

2013

8

From brand loyalty to price senstiveness…

What was the impact of the economic crisis?

What Nestlé did?

Why was it important in the crisis?

NCE foundations

Compliance

Leadership

development

Goal

alignment

9

LEAN in HR

During the crisis

10

Duplications Creative

Overloaded Hectic

How was HR in the past?

12

What did we do to improve efficiency? Goal alignment

Nestlé centre

Strategic HR directions

Long term business strategy

Short term business execution plan

Local HR

strategy

Local HR execution plan

Global and local

trends

Individual goals in the team Measured by KPI’s

13

What did we do to improve efficiency? Leadership development – to measure and re-measure

to become transparent

Self evaluation

Priority setting

Action planning

Execution

Re-measuring

What did we do to improve efficiency? Complicance

TRUST

ENGAGEMENT = Employees

Potential employees

Consumers

Data quality

Transparent communication

Reliability

Systematic approach in everything what we do

What else we can do? How to sustain?

…

Lean Office Initiative

Lean Design Initiative

Lean Value Stream Initiative

TPM

15

NCE foundations

Compliance

Leadership

development

Goal

alignment

Let’s check one Lean Office example...

16

What has happened in case of Confectionary?

17

What was the outcome?

18

How to identify the issue?

19

HRBP LEAN

We start to map our season process

20

What is the result of NCE (LEAN) introduction?

21 September

2015

Nestlé and I

Employee engagement

result 90%

Randstad Award

Most Attractive Employer Award

FMCG category

Confectionery mapping

result

1 complete process reduction

Better workload (balanced)

Standardized way of working

What is the restult of LEAN introduction in HR?

Trustful

Consumer focused

Able to manage difficulties

Innovative

Use LEAN as part of OD strategy

Strategy – measurement – mapping

Measure HR’s added value

Focus on what consumers are willing to pay for

21 September

2015

21 September

2015