lean management by bearing point
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Confidential. © 2010 BearingPoint France SAS
Lean Management, an Engine for
Improving Performance and Consistency
Lean by BearingPoint
General presentation, 2010
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 2
•BearingPointTo get there. Together
We are an independent firm with European roots and a global reach
We deliver Business Consulting with Management & Technology Capabilities
As our client’s trusted advisor for many years, we define where to go and how to get there
3 200 consultants in Europe
900 employeesin France, Belgium, and the Netherlands
2/3 of Eurostoxx 50’ companies
and public sector organizations
are clients
500 M€ Revenue
A unique position: Business Consulting Our difference
We are committed to deliver value to our clients, because in today’s world, we are convinced that Expertise is not
enough:
We are focused on measurable, sustainable business results
We develop teaming approaches with our clients, from strategy through to implementation
With our entrepreneurial and independent mindset, we tailor our recommendations and deliverables to your specific
needs
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 3
•We deliver Business Consulting with Management & Technology Capabilities
Industry and functional experts
Industry Segments
Commercial & Industrial
Public Sector, Defense &
Infrastructure
Communication, Media, Energy
& Utilities
Financial Services
Enterprise Strategy and Transformation
Customer Relationship Management
Finance
Technology
Supply Chain
Human Resources
Co
mp
ete
ncy C
en
tres
From strategy to operational and technical project delivery
Technology
Design
Implementation
Strategy andorganisation
Architecture and specifications
Operational Assistance
Systems Integration and Project Advisory
Management
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 4
Lean Management by BearingPoint Expertise across Europe
4
France Industry
BearingPoint Europe
80+ Managers et
Senior Managers en Europe
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 5
Lean Management by BearingPoint
1950Social & financial
crisis
2000
1902 Toyoda Automatic
Loom Works
1937 Toyota Motor
Company
1950
1985“Lean Production”
concept
1900
1961Total Quality
Control
1970Toyota
Production System
1995“Lean Product Development”
« Lean is realizing maximum performances from excellent processes run by normal persons, while others often realize normal performances from not
adequate processes run by excellent persons »
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 6
Lean Management by BearingPoint
BearingPoint organizes events and knowledge platforms to facilitate Lean promotion
Lean Engineering with Medici club (nov 2009)
« Velocity » by Goldrattpublished on March 20, 2010
Astrium Management conference
BearingPoint accumulated experience and knowledge. We develop and support Lean programs that provide value
Manufacturing
Product Development or Engineering
Offices
Services
BearingPoint deploys Lean Programs for European companies
More than 80 Senior Managers and Managers handle Lean programs in 16 countries in Europe
More than 200 consultants have been implementing Lean tools
BearingPoint works at
developing Lean Awareness
BearingPoint delivers Lean
solutions to its customers
BearingPoint provides
support and expertise to
companies all over Europe
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 7
Lean Management by BearingPoint
Transversal
Processes management
Contribution to global value
Efficiency at interfaces
Adherence
Human centric approach
Sense and simplicity
Transformation not revolution
Performance
New potentials for improvements
Sustainable results
Efficiency
Expectations about Lean by industrial and service companies
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 8
BearingPoint vision of Lean Management
•Lean Management is the combination of 7 factors aggregated into a system based not only on technical aspect but also on human aspect:
These 7 items are detailed in appendix#2
FlowMindset1 2
PDCA
Value
HU
MA
N S
CO
PE
TEC
HN
IC
AL S
CO
PE
Skills
PLAN DO
CHECKACT
3
Interface, Leadership
Integration
Best practices, solutions
Expertise, Talent
Standardization
4
5 6
7
Customer, Enterprise
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 9
BearingPoint vision of Lean Management
1. Mindset: focus Lean management system on people. Give priority to BOTTOM-UP approaches … still
maintain a TOP-DOWN framework
2. Flow: stand back, look at flows objectively and consider them in their entirety. Materialize flows to
help measures and optimize them
3. Value: understand what value means for the client (assess needs according to quality, cost and time
criteria to separate added value and wastes) and for the company (remember that all services have to
contribute to company objective: make benefits)
4. Skills: sustain Lean system by managing competences, knowledge and talents development
5. Integration: manage and make smoother organizational interfaces (between departments, projects,
support function, suppliers, clients, …) to ensure leadership, limit complexity and malfunctioning
6. Standardization: establish standards based on experience and results obtained, PDCA will contribute
to standards too
7. PDCA: perform PDCA (Plan Do Check Act) to ensure continuous improvement
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 10
BearingPoint vision of Lean Management
•From experience, we have developed a set of principles to design and deploy Lean systems:
•From Gemba to Model … bottom-up approach
Rather than reengineering processes into a new model, Lean is about practical problem solving ,
on-the-job with team members, identifying best practices and building model from proven
standards
•PDCA concerns every management level
Top, middle and operational management are involved in continuous improvement workshops
Management supports and spreads Lean initiative, initiate mindset change
•Structure Lean initiative
Lean implementation starts with a pilot demonstration then is extended through on the job
training and coaching
The more complex the organization, the more important Lean managers’ workshops are
Formalized tools and standard best practices contribute to Lean system construction
•Include change management into the Lean workstream
Workshops with operating people, on the job training, games and simulation
Communication
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 11
Lean Management by BearingPoint Service and offers
Lean
Manaufc
atu
ring
« Lean 2.0 »: Implement Lean mindset and not only Lean tools. Seminars, training, coaching and workshops to develop Lean awareness in management and sustain Lean actions. Change management style, behaviour, attitudes.
« System deployment »: Define a Lean system and deploy a Lean model through large organizations, with equivalent maturity, and consistency. Train, coach, assess and formalize
« Lean Initiatives alignment »: Transform support functions - Quality, Procurement, Logistics – to align their organization and operations on Lean guidelines. Define new operating model, new tools, new management standards
Lean
Engin
eeri
ng
« Assess »: Understand what are Lean Management Guidelines. Assess lean maturity level, define program, train managers and directors. Drive and assist pilot implementations
« Prove »: Apply Lean approach on a limited but consistent perimeter: a design unit, a research center. Prove with results
« Systemize »: Define a Lean Engineering System based on common and standard processes, proven best practices. Align pilot R&D units and adjust the core model. Deploy the Lean System through the entire engineering organization with equivalent maturity, and consistency. Train, coach, assess and formalize
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 12
Lean Management by BearingPoint Service and offers
Lean O
ffic
e
« Assess »: Understand what are Lean Management Guidelines. Assess lean maturity level, define program, train managers and directors. Drive and assist pilot implementations
« Solve »: Transform an internal support process or a customer service process to reduce lead time and rise reliability. Facilitate process ownership after process reeginiering -shared services – through kaizen appoach. Solve leadtime and cost issues and enhance business process management
« Systemize »: Define a Lean Enterprise System based on common and standard processes, proven best practices. Align processes and adjust the core model. Deploy the Lean System through the organization with equivalent maturity, and consistency. Set a Lean Academy, train, coach, assess and formalize. Drive pilot Lean workshops
Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 13