lean principles for improved flexibility · 01.07.2011 · tpm worker flexibility kaizen...
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GLOBAL SERVICES DIVISION
© 2006 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation. All trademarks and registered trademarks are the property of their respective owners.
Lean Principles for Improved FlexibilitySANMINA-SCI Tatabánya Global Services
KVALIKON Productivity Conference
April 9-10, 2008
Sanmina-SCI Confidential
Sanmina-SCI Today
We focus on delivering the highest-level quality, technology and service to our Customers
� 26 years of operation
� $10+ billion in annualized revenue
� 80+ plants in over 20 countries
� 13 million ft.2 of manufacturing capacity
� 48,000 employees
� Market Focused Organization
� Total manufacturing solution
Sanmina-SCI Confidential
Global Services Division
A long history of services expertise …
� SCI starts repairing boards for NASA in 1961
� SCI starts building CTO products for HP in 1985- Shop Floor Data Collector is born
� Repair services offered at 45 different locations
� CTO / Fulfillment services offered at every major geography
We recognized that …
� The market was demanding better service performance
� Customers were looking for partners that focused on superior delivery and quality in logistics and repair services
� Customers needed streamlined communications and simplified solutions
Sanmina-SCI Confidential
After-Market Support Services
Create maximum competitive advantage for our customers by delivering best-in-class
� Order fulfillment
� Configure to order
� Product support
� Repair and disposition
integrating seamlessly to deliver end-to-end solutions
Order Fulfillment & Distribution
Repair &Disposition
Global ServicesDivision Charter
CTO & 2nd Stage Mfg
Sanmina-SCI Confidential
Product OfferingForward Logistics
Hub Management Services� Materials Purchasing & Planning
� Hub & Inventory Management
� Inventory visibility
Distribution & Fulfillment Services� Supply Chain Optimization
� Order Planning & Management
� Order Consolidation & Inventory Merge
� Pick, Pack & Ship (Domestic & International)
� Real-time order tracking and reporting
� Custom Labels & Packaging
2nd stage manufacturing� Product Configuration (Customization)
� Complex Integration (Configured Racks)
� Installation and test of hardware, apps and images
� Asset tagging with static or dynamic data
Sanmina-SCI Confidential
Product OfferingReverse Logistics
Basic Technical Support� Product registration and web-based issue resolution system� Knowledge database / software downloads
Returns Management� Management of returns and repair programs� Management of 3rd party repair service providers� Advance replacement capabilities� Triage enabled facilities
Repair Services� Reverse engineering / test development and optimization� Complete materials management / tracking� Full featured diagnostics labs� System and board level repair
Disposition & Asset Recovery� EOL disposition/remarketing (WEEE)� Direct return and re-ship to the end customer
Sanmina-SCI Confidential
Global Repair ServicesFootprint
North America
Latin America
Europe and Middle East
Asia Pacific
San Jose, CALouisville, CORapid City, SDKenosha, WIPoint Claire, CANRaleigh, NCHuntsville, ALDallas, TXAustin, TXLaredo, TXGuadalajara, MEX (2)Campinas, BRA
Fermoy, IRLHaukipudas, FINCherbourg, FRAGunzenhausen, GERTatabanya, HGYSzekesfehervar, HGYLod, ISRDubai, UAE
Fujisawa, JPNShenzhen, PRCKunshan, PRCPathum Thani, TLDPenang, MYSSingapore, SGPSydney, AUSChennai, IND (07)
LRS Managed OperationsEMS Operations
Sanmina-SCI Confidential
World-class Infrastructure Support Services: Suppl y Chain Management & Global Oracle ERP
Design and Engineering
Customer
Systems Design and Manufacturing CommunicationsComponent Manufacturing
pcb fabrication pcb assembly
backplanes cables
memory modular solutions optical modules
precision machining enclosures
Customer
Logistics / Repair
Total Solution for Our Customers
Sanmina-SCI Confidential
Focus on Specific Key Markets
SIEMENS
microsystems
SIEMENS
LAM
Sanmina-SCI Confidential
Global Services DivisionCustomer Portfolio Expansion
2003 2006 200720052004 2008
Sanmina-SCI Confidential
� $2.5 billion products delivered/yr
� 15 million units processed/yr
� 1.3 million sqft of operating space
� 2,175 dedicated resources
Logistics and Repair Services provides integrated s upply chain solutions for customers around the world
Global Repair ServicesSize and Scope
Americas54%
EMEA41%
APAC5%
Sanmina-SCI Confidential
Tatabanya OperationsConsolidating as a Reverse Logistics Center
Medical Systems Repair
2008 Industrial Printer Returns Depot andDirect Order Fulfillment
Industrial Printer Repair
Wireline Card Repair
Server Advance Replacement
2007 Security Appliance Configuration,Advance Replacement and DOF
Server Refurbishment, AssetRecovery and WEEE Services
2006 PC & Laptop Refurbishment, AssetRecovery and WEEE Services
2005 Wireless System Repair
Sanmina-SCI Confidential
Area: 93.063 km2
Population: 10,3 M
� Within the ECC
� Directly connected to
EU Highway system
� 24h distance from major
European Hubs
� Good access to „new”
� EU ports (Koper, Triest)
HUNGARY - Europe is in Reach
Sanmina-SCI Confidential
Sanmina-SCI Hungary FacilitiesTatabanya Plant 2
� Building size: 22k sqm
� Production area: 12,5k sqm
� Warehouse/shipping: 4,2k sqm
� Offices area: 3,2k sqm
� Other areas: 1,9k sqm
� Dedicated staff: 250+
� ESD production area at two floors
� 13 Dock doors / 2 ramps
� Sprinkler installation
� Compressor house
� Generator
� Security System to protect physical property, intellectual property, and personnel
Certifications
� ISO 9001:2000
� ISO 14001
� TL 9000 (in process)
� OSHA 18001
� Waste Management (in process)
� M3k / Q3k
Tatabánya
� Just at the M1 highway
� 65 km from Budapest
� 1.5 hour drive from Viena
GLOBAL SERVICES DIVISION
© 2006 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation. All trademarks and registered trademarks are the property of their respective owners.
Product Offering & Technical Capabilities
Sanmina-SCI Confidential
Disposition & Asset Recovery
� EOL disposition/remarketing (WEEE)
� Refurbishment /Services
� Harvesting / Scrapping
� Upgrade to stock for resale
Repair
� Complete materials management / tracking
� System and Board level repair- RF and microwave expertise
- Solder Repair
- Calibration
� Repair parts planning
� Forecasting and fulfillment of Field Replaceable Unit spares (FRU)
� Global fulfillment support: Direct ship and return, bundling, and merge-in-transit
� Complete systems testing: Genrad In-Circuit-Test, customized testers , heat chambers, etc.
� Lab based, full featured diagnostics
Sanmina-SCI Hungary FacilitiesTatabanya Capability/Program Summary
Repair Program Offerings� Warranty verification (SANM and non-SANM
manufactured components� In and out-of-warranty repairs� Triage and Failure analysis� Advanced replacement
� Direct return and re-ship to the end customer � Reconfigurations, Refurbishment and
Upgrades� Recycling - WEEE/product cannibalization� 3rd party supplier RMA/Repair management� After hours order processing service (24-7)
� Performance trends and reporting
Returns Management� Management of returns and repair programs� Advance replacement capabilities� “Localized” Triage enabled facilities
Sanmina-SCI Confidential
Capabilities - Technical
Tatabanya Logistics and Repair Centre has a technically diverse pool of resource of over 250 people. Technicians and engineers, dedicated for testing, repairing, process support. Warehousing, logistics, inventory and quality support.
Competences
� Wide range of hi-tech skills set
� Experience with existing telecom and PC products
� Tester maintenance, calibration knowledge
� Transfer of technology expertise
� Process improvement skills
Product Experience
� PC and Printer products
� Telecommunication products
� Digital and Analog technology
� RF / Wireless product repair experience
� Broadband / narrowband products skills
Sanmina-SCI Confidential
Capability - Engineering Support
Product and Process Engineering Support
� ECO handling via customer interface� Product documentation and instructions for
production� KPI monitoring and analysis
� Repair process development, tooling management
FA Engineering Support
� FA engineers provide continuous training for technicians with their extended experience in RF and microwave products
� Dedicated FA Engineers support product debugging
� Failure analysis and debug improvement
Test Engineering Support
� Test engineers ensure high level of tester availability for production
� Equipment maintenance management� Test system and equipment calibration
Sanmina-SCI Confidential
Personal Personal ComputersComputers
ServersServers
A few examples of current products
Telecoms ProductsTelecoms Products3G, DSL3G, DSL……
PrintersPrinters
GLOBAL SERVICES DIVISION
© 2006 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation. All trademarks and registered trademarks are the property of their respective owners.
Lean principles applied for Improved Services
Sanmina-SCI Confidential
QCD – Seven Measures vs. Service Ind.
Seven Measures(SMMT – Industry Forum)
RFTOT (%)Right First Time
On Time
Looping: 3.3
BASELINE TARGET
OTD: 75% Dev.: 25%
PP: 65% Dev.: 30%
Looping:: 2.5
OTD: 85%Dev.:15%
PP: 90% Dev.: 10%
Eraned/Paid (%)
APPLICABLE
Sanmina-SCI Confidential
100%
BASELINE TARGET
100%
16 turns
120%
130%
+20 turns
N/A N/A
APPLICABLE
QCD – Seven Measures vs. Service Ind.
Sanmina-SCI Confidential
Problem Statement & Scope
Problem Statement
Line efficiency is below the expectation due to:
� Weak responsiveness to volume fluctuation,
� Direct workers training (cross) is not efficient,
� Inefficient production planning & control
� Insufficient baseline measurements and standard time records,
� Processes are loosely defined, work instructions are not always clear and legible,
� Wastes all over the process:� Overproduction (sub processes)
� Line imbalance
� Walking long distances
� Queuing at WH
� Multiple administration (traveller, xTO, SFDC, pick slip, test report)
Scope� Evaluate baseline efficiency data, select the vital few product lines
� Prepare VSM for key product lines, run Lean Audit & identify the wastes
� Improve the line efficiency by elimination of MUDA
� Standardizing processes and modify layout accordingly (VSM future state)
� Developing efficient production planning and control measures
Sanmina-SCI Confidential
Lean Self Assessment
5
4
3
2
1
0
5 S Housekeeping
Visual Controls
Poka Yoke
TPM
Worker Flexibility
Kaizen Improvement
Balanced Production
Prod. Scheduling
Standard Work
Focused Factory Score(50 Possible)
24
0
5
10
15
20
25
30
35
40
45
50
Lean Improvement Road Map Assessment Nokia TRXx Line4/15/2006
5
2
3
4
1
0
Target - World Class
Sanmina-SCI Confidential
Problem Statement - Ihikawa Diagram
Sanmina-SCI Confidential
Problem Statement - Affinity Diagram
Sanmina-SCI Confidential
Efficiency Improvement Plan
HRC Repair Efficiency Plan
20%
30%
40%
50%
60%
70%
80%
90%
100%
$1.00 $10.00 $100.00 $1,000.00
Material Cost/Unit
Eff
icie
ncy
TARGET
1. ALCx productivity improvement by 25%2. TAUx material cost decrease by 15%3. Shift rotation review (5% cost reduction)4. AACB>AAZF efficiency up by 50%
1. Stalilize process flow based on mix2. Improve the work ballancing 3. Module repair support and training4. Layout change and visibility
1. Cannibalization2. Module rep eff.3. Tech training
1. ATLCx training - volume2. Teser availability impr.3. Cross training
1. Soldering training2. Tester capacity ut.3. Tech training
1. Cross training2. Work combinantion3. ...
Sanmina-SCI Confidential
The Plan – Executive Summary
� Process Flow review and practical validation
� Standard Worksheet (Spagetti) perparation for main lines
� Time Observation for all (sub)process job elements. 12 units each shift eack subprocess
� Work Combination for all subprocesses
� VSM preparation for major product lines (current state review)
� „7 Waste” identification- Overproduction and early production producing over repair orders.
- Waiting hanging around, idle time (time when no value is added to the product) .
- Transportation handling more than once, delays in moving materials, unnecessary move or handling.
- Inventory - unnecessary raw materials in stores, work in process (WIP), & finished stocks .
- Motion - movement of equipment or people that add no value to the product .
- Over-processing - unnecessary processing or procedures (work carried out which adds no value)
- Defective units producing or reworking scrap
� Improvements Action list, job assignments and tracking
� Workload Ballancing and VSM future state
� Periodic review of Improvement Results
� Sustain the gains and deploy to new programs
Sanmina-SCI Confidential
Spagetti - Example
Manager or Team Leader (Section A) Area or Process Name (Section B) TALK Person Preparing This Sheet (Section C)
Quality Check
Safety Precaution
Standard Work in process
Takt Time Required Output Net Time Operator Number
10 20
30 50
90
115
80
120
40
55
110
90 NFF 15%
60 70
70%
Tuning
30%
Sanmina-SCI Confidential
Layout Modification – Example Guadalajara
Sanmina-SCI Confidential
Business Process Review – 2006 November
Unit receiving
XTO ORACLE SFDC EXCEL / MANUAL
RMA file fromXTO report
Sales OrderEntry side
SFDC movePRETEST
AWIPPaper Traveller
Paper Traveller
Paper Traveller
Paper Traveller
SFDC moveUPGRADE
SFDC moveREPAIR
SFDC moveFUT
XTO CompletiionFinal Rep. Result
Inventory Trans.To WIP
XTO ComponentBooking
Repair Report
Sales OrderBackend Side
Work OrderOpen and BF
Shipping CheckWith Macro
OBA CheckWith Macro
Packing SlipWith Macro
SubinventoryTransfer and
Release
Invoiving
Legend:
WIP
BusinessVA
NonVA
ValueAdd
Sanmina-SCI Confidential
DESIRED ARCHITECTURE – 2007 Feb.
TTBY LRS Proposal
Serial number is the driver
Single unit Jobs
WO handling at backend
Error proofing in the process
BPR approach
XTO driven solution
Business process in focus
Sanmina-SCI Confidential
Productivity Evolution – 2007 Mar - Aug
Indirect Labor Producticity Evolution
-25.00
-20.00
-15.00
-10.00
-5.00
0.00
5.00
10.00
26-M
ar
2-A
pr
9-A
pr
16-A
pr
23-A
pr
30-A
pr
7-M
ay
14-M
ay
21-M
ay
28-M
ay
4-Ju
n
11-J
un
18-J
un
25-J
un
2-Ju
l
9-Ju
l
16-J
ul
23-J
ul
30-J
ul
6-A
ug
13-A
ug
Time
FT
E
Indirect Labor Producticity Evolution
-25.00
-20.00
-15.00
-10.00
-5.00
0.00
5.00
10.00
26-M
ar
2-A
pr
9-A
pr
16-A
pr
23-A
pr
30-A
pr
7-M
ay
14-M
ay
21-M
ay
28-M
ay
4-Ju
n
11-J
un
18-J
un
25-J
un
2-Ju
l
9-Ju
l
16-J
ul
23-J
ul
30-J
ul
6-A
ug
13-A
ug
Time
FT
E
Sanmina-SCI Confidential
Delivery Preformace Evolution
Product "A" TAT after improvement15
.5 17.0
16.2
17.0
25.6 27
.3
34.2
25.5
25.0
25.6
31.4
37.9
35.1 36
.8 40.2 41
.7
37.8
33.9
27.2
18.9
14.1
10.5
6.0
5.5
4.3 6.
6
5.4
5.3
4.4
0
10
20
30
40
50
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29weeks
days
D to D Target RepairProduct "A" TAT after improvement
15.5 17
.0
16.2
17.0
25.6 27
.3
34.2
25.5
25.0
25.6
31.4
37.9
35.1 36
.8 40.2 41
.7
37.8
33.9
27.2
18.9
14.1
10.5
6.0
5.5
4.3 6.
6
5.4
5.3
4.4
0
10
20
30
40
50
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29weeks
days
D to D Target Repair
Sanmina-SCI Confidential
Aging Projection – Product transfer ‘07
R&R's Aging
1 1 1 8 1 4 1 1 1 1 1 1
369 369
267
233215
198
120
9685
75
44 39
134 134
111 11190
40
67 6252 45
33 29
100 100 96 102 93
4
8572
46 44 41 38
0
50
100
150
200
250
300
350
W26 W27 W28 W29 W30 W31 W32 W33 W34 W35 W36 W37 W38 W39 W40 W41 W42 W43
Wks
Day
s
0
50
100
150
200
250
300
350
Q1
Min
Max
Q3
Average
Median
Goal
R&R's Aging
1 1 1 8 1 4 1 1 1 1 1 1
369 369
267
233215
198
120
9685
75
44 39
134 134
111 11190
40
67 6252 45
33 29
100 100 96 102 93
4
8572
46 44 41 38
0
50
100
150
200
250
300
350
W26 W27 W28 W29 W30 W31 W32 W33 W34 W35 W36 W37 W38 W39 W40 W41 W42 W43
Wks
Day
s
0
50
100
150
200
250
300
350
Q1
Min
Max
Q3
Average
Median
Goal
Sanmina-SCI Confidential
Testers Gage R&R – Looping investigation
LOCATION Plant Sanmina-SCI Tatabanya LRS Dept: Production Date: 2006.02.05PART Part number: 465389a....203 Part description TRXD 12
Drawing number n/a Eng. chg. level n/aTOOL Tool number n/a # Cavities n/aDIMENSION Description Mean Transmitted RF carrier power - Power level 0 Units Shopfloor passed units
SPEC 45.75 PLUS 0.75 MINUS 0.75Lwr Spec Limit 45.0 NOMINAL 45.75 Upr Spec Limit 46.5
HISTOGRAM WITHOUT LIMITS HISTOGRAM WITH LIMITS LSL USL
45.0000 46.5000
Chart Title
1
3
10
8
21 1
8
12
2 2
0
2
4
6
8
10
12
14
45.0
29
45.1
51
45.2
73
45.3
95
45.5
17
45.6
39
45.7
61
45.8
83
46.0
05
46.1
27
46.2
49
0 0
12 12
9
16
10 0
0
2
4
6
8
10
12
14
16
18
44.5
50
44.8
50
45.1
50
45.4
50
45.7
50
46.0
50
46.3
50
46.6
50
46.9
50
DESCRIPTIVE STATISTICS VALUESNumber of readings 50Lower spec limit (LSL) 45.0000Nominal 45.7500Upper spec limit (USL) 46.5000Total sum 2,282.5600Average readings ( X ) 45.6512Maximum 46.3100Minimum 45.0900Readings below LSL 0Readings above USL 0Average Range (R) 0.4784D2 Value n = 2 1.1280Upper capability index (CPU) 0.6671Lower capability index (CPL) 0.5118Capability index (Cp) 0.5895Process Capability (Cpk) 0.5118Capability ratio (CR) 1.6965Std Deviation (n-1) 0.3506Std Deviation (n) 0.3471Variance (n-1) 0.1229Variance (n) 0.1205Performance index (PP) 0.7130Performance ratio (PR) 1.4025Performance index (P pk ) 0.6191
Attributive Gage R&R Start Time Tester1 (974) Result Tester2 (1000) Result Tester3 (466) Result
6:54 Unit1 pass Unit1 pass Unit1 pass7:24 Unit2 pass Unit2 pass Unit2 pass7:53 Unit3 fail Unit3 fail Unit3 pass8:24 Unit4 fail Unit4 pass Unit4 pass8:55 Unit5 pass Unit5 pass Unit5 pass9:34 Unit6 pass Unit6 pass Unit6 pass
10:04 Unit7 pass Unit7 pass Unit7 pass10:34 Unit8 pass Unit8 pass Unit8 fail11:04 Unit9 fail Unit9 fail Unit9 fail11:31 Unit10 fail Unit10 pass Unit10 pass
Sanmina-SCI Confidential
TAT analysis - project example
0
10
20
30
40
50
60
WK701 WK703 WK705 WK707 WK709 WK711 WK713
AVG TAT Target
0
10
20
30
40
50
60
WK701 WK703 WK705 WK707 WK709 WK711 WK713
AVG TAT Target
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
80,0%
90,0%
100,0%
WK701 WK703 WK705 WK707 WK709 WK711 WK713
SLA Out of SLA (>30CD)
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
80,0%
90,0%
100,0%
WK701 WK703 WK705 WK707 WK709 WK711 WK713
SLA Out of SLA (>30CD)
Sanmina-SCI Confidential
HIBAELHÁRÍTÓ4 órán belül
1 / 2
Gép neve, száma :
Gép helye :
Gép felel ıse :
KARBANTARTÁSI MUNKALAP
Munka típusa:MegelızıFejleszt ıHibaelhárítóProjectEllenırzés
HIB
AÉ
SZL
ELV
E
MU
NK
A-
KE
ZDÉ
S DÁTUM :
DÁTUM :
ÓRA/PERC :
ÓRA/PERC :
S.sz.
HIBA LEÍRÁSA :
Karbantartás vez.vagy megbízottja :
DÁTUM :
Szükségesalkatrészek
státusa
1.2.3.4.5.
MechanikaiElektromos ProgramProbeEgyéb
Munka fajtája:
SZÜKSÉGES ALKATRÉSZEK :
Alkatrész neve Cikksz. ME Felhasznált VisszaSz.
1.
2.
3.
4.
5.
KiadvaPO küldve
Sorszámot beírni!
Gép információkat
kitölteni
Megfelelı fajta, ill. típust megjelölni
Idıt pontosan
feljegyezni
A hiba rövid leírása, nem az okot, vagy az
ellenintézkedési ötletet beírni!
Raktártól igényelni alkatrészt, a használtat
visszaküldeni!
Karbantartás tölti ki!
HIBAELHÁRÍTÓ48 órán belül
TervszerőMegelızı
Maintenance „T” Card – Top side
Sanmina-SCI Confidential
2 / 2
Dátum :
Mérnök/Technikus:
Dátum:
ELVÉGEZVEA HIBA OKA
Ref. egységPC program Présleveg ıMunkabiztonságiEgyéb
GÉ
PÁ
TA
DV
AM
UN
KA
BE
-F
EJE
ZVE DÁTUM :
DÁTUM :
ÓRA/PERC :
ÓRA/PERC :
Igényl ı/Vezetı
JAVÍTÁS LEÍRÁSA :
QC vezetıvagy megbízottja :
DÁTUM :
QC engedélykell?
KopásSzennyezıdés Csatlakozó(k) Elektromos hibaBeállítás, kalib.
MUNKARÁFORDÍTÁS :
Dolgozó neve Kódja Befejezés Óra/PercSz.
1
.
2
.
3
.
4
.
IGEN
NEM
MEGELİZÉS :
Kezdés
Megjegyzés:
Mőszakvezetıellenjegyzése
Gyártómérnök ellenjegyzése
Javítás rövid összefoglalása
Hiba ok (lehetséges) és
megelızés
Munkaráfordítás lejelentése
QC tölti ki! Ha kell engedély
Munka elvégzésének
lejelentése
Gyártásnak visszaadva
KKöövetkezvetkez ıı ll ééppéések:sek:
1. Hibanapló kitöltése2. Állásid ı és hiba ok
átvezetése a napi jelentésbe
3. KAIZEN Lap kitöltése, ha fejlesztés történt
4. „T” kártya vissza a falitáblára
HIBAELHÁRÍTÓ4 órán belül
HIBAELHÁRÍTÓ48 órán belül
TervszerőMegelızı
Maintenance „T” Card – Bottom side
Sanmina-SCI Confidential
TPM Dashboard for Problem Visualization
DTRU Dx200 TALK ULTRA 3G AXU/IFU2G
(2g, BCFA, DE21)
S12 LITESPANBASS
Hétfı
Kedd
Szerda
Csüt.
Péntek
Kész
FIF
O
Piros és sárga üres„T” kártyák
Kitöltött piros és sárga
„T” kártyák
Lezárt piros és
sárga „T”kártyák
TMK kék„T” kártyák2007.10.01-
tıl
Sanmina-SCI Confidential
KPI Dashboard – Example Tatabanya
Shareholder VA.
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
Q1 Q2 Q3 Q4
Capacity Saturation
Labour Efficiency
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
07 07 07 07 07 07 07 07 07 08 08 08
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Hours Worked
Total Pieces
Stock Coverage
0
100
200
300
400
500
600
700
800
Beginning
Stock
Orders Production
Plan
Final Stock
Top 5 Repair Volumes
Product "E"
Product "C"
Product "D"
Product "B"
Product "A"
0.0 0.2 0.4 0.6 0.8 1.0Thousands
Raw Mat. Forecast
0.5k
1.0k
1.5k
2.0k
2.5k
3.0k
3.5k
4.0k
4.5k
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
07 07 07 07 07 07 07 07 07 08 08 08 08 08 08
Material A 3 months = 11.4k
Material B 3 months = 3.9k
Material C 3 months = 3.1k
Material D 3 months = 4.2k
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KPI Dashboard – Example Guadalajara
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Beadás dátuma :
Beadó :
Aláírás :
MUNKATÁRSIÖTLET
MUNKATÁRSIMEGJEGYZÉS
Bevezethet ı ?
IGENNEM
Bevezetés határideje :
Mellékletekszáma :
BE
VE
ZET
VE
BE
VE
ZET
ÉS
IGA
ZOLV
A DÁTUM :
DÁTUM :
Aláírás :
Aláírás :
S.sz.
ÖTLET / MEGJEGYZÉS LEÍRÁSA :
GYÁRIGAZGATÓvagy megbízottja :
DÁTUM :
SZAKTERÜLETIELEMZÉST
KÉREK
1.2.3.4.5.
� törekvés� lentrıl felfelé� mindenki bevonása� nem kötelezı!� minden javaslat értékes� bevezetés elıtt jóváhagyott
javaslatok
Kaizen activities: TEIAN Card
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� minden bevezetett javaslat jutalmazásban részesül
� a jutalom azonnali „kp” (500 Ft-os TESCO jegy)
� pontos megfogalmazást igényel, de JUST DO IT!!
� a T- kártya 5 perc alatt kitölthetı
� „nyitott doboz” tábla filozófia
� Hetes kimutatások
ÉRTÉKELÉSBónuszt megkaptam :
Bónuszt tudomásul vettem :
Anyagmegtakarítás Minıségjavítás Eszközkarbantartás ésfejlesztés
Egészség,biztonság Környezet
Épületkarbantartás ésfejlesztés
EgyébIrodai munka javítása
Teljesítményjavítás
Költségcsökkentés
SZAKTERÜLETI VÉLEMÉNYEZÉS:Megvalósíthatóság :
Gazdaságossági számítás :
ELFOGADVA :
TOVÁBBI VIZSGÁLAT :
Dátum :
Dátum :
Aláírás :
Aláírás :
BEVEZETÉSÉRTFELELİS :
KAIZEN INDÍTÁS :
NEM BEVEZETHETİ :
GYÁRIGAZGATÓ : Dátum :
TEIAN Card – cont.
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„T” Card Tracking - example
Dolgozói sz. Névpivot e Pivo pivot Pivot
001 07/01/02 258649 Konrád Péter Mérnöki munkahelyek áthelyezése J Vezetıség 07/01/02 07/01/03 ☺☺☺☺ ☺☺☺☺
002 07/01/02 256759Téczeli Mihály
Hulladékanyagok újrahasznosítása az Ultra soron
J Mérnökség 07/01/03 07/01/05 ☺☺☺☺ ☺☺☺☺
003 07/01/04 259680Fazekas László
Teljesítmény arányos munkaidı J Vezetıség 07/01/04 07/01/09 ���� ☺☺☺☺
004 07/01/05 250105Juhász
MiklósnéLF-es BGA tárolása NITRO szekrényben kell történjen.
JKörmyezet-
védelem07/01/05 07/01/11 ���� ☺☺☺☺
005 07/01/05 259605 Kotroczó Péter
A DX200-as soron megfelelı dokumentációk biztosítása
M Mérnökség 07/01/05 07/01/11 ☺☺☺☺ ☺☺☺☺
006 07/01/05 259357Kószó Tamás Alapvetı anyagok biztosítása J Vezetıség 07/01/05 07/01/09 ☺☺☺☺ ☺☺☺☺
007 07/01/09 259269 Kunicek Zsolt Zenehallgatás lehetıvé tétele J Vezetıség 07/01/09 07/01/09 ☺☺☺☺ ☺☺☺☺
Padok az öltözıbe Mérnökség
Leves, fızelék külön kapható legyen HR
Munkaeszközök javítása Mérnökség
009 07/01/11 259493 Kıvári Ákos www.sporoljgazt.hu J Mérnökség 07/01/11 07/01/11 ☺☺☺☺ ☺☺☺☺
☺☺☺☺
Bevezet-hetı
Jutalmaz-ható
SszKiértékel ı
(J) Javaslat/ (M) megjegyzés rövid leírása
Kiértékel-ve
Javaslattev ı Kiértékelésre továbbítva
Beadás
dátumaJ/M
008 07/01/11 07/01/1107/01/11J259535 Knapp Andrásné ☺☺☺☺
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„T” Card Evaluation Follow-Up
Status of T-cards
Closed; 77; 66%
Ongoing; 19; 17%Under
implamentation; 19; 17%
Status of T-cards
Closed; 77; 66%
Ongoing; 19; 17%Under
implamentation; 19; 17%
RewardNot rewarded; 37;
32%
Rewarded; 55; 48%
Won't be rewarded; 23;
20%
RewardNot rewarded; 37;
32%
Rewarded; 55; 48%
Won't be rewarded; 23;
20%
Acceptable
103; 70%
45; 30%
☺☺☺☺ ����Acceptable
103; 70%
45; 30%
☺☺☺☺ ���� Cost saving w ith T-cards
$80,108
$22,811
$0$10,000$20,000$30,000$40,000$50,000$60,000$70,000$80,000$90,000
$100,000
Cost saving/year Investment
Cost saving w ith T-cards
$80,108
$22,811
$0$10,000$20,000$30,000$40,000$50,000$60,000$70,000$80,000$90,000
$100,000
Cost saving/year Investment
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� Kaizen javaslatok kiértékeléséhez
� jelentısebb megtakarítást eredményezıprojektek kezeléséhez
� jutalmazás: 500Ft � hónap dolgozója!!
Kaizen Form
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The TEAM Makes it Happen….
GLOBAL SERVICES DIVISION
© 2006 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation. All trademarks and registered trademarks are the property of their respective owners.
BACKUP
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WeeklyDashboard
(KPIs)
Monitor/Alert
MonthlyOperations
Review(MORe)
ContinuouslyImprove
QuarterlyBusinessReview(QBR)
Communicate & Feed Back
Closed loop, proactive analysis, feedback, and refi nement
Goals andObjectives
Set Targets
Strategy
DefineDirection
LRS MOR – Quality Operating System
Benchmarking / Standardization
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MOR Agenda
KPI Review� Finance
- Gross Profit
- Gross Margin
- Net Inventory Turns
- Share Holder Value
� Business Development- Qtr to Qtr Growth
� Customer Satisfaction- OTD to Promise to Pure Lot
(Order/RMA)
- CSO and CSI Results
� Inventory- Actual Total Inventory vs Plan
- Inventory over 90 days w/o Demand
Operational Excellence � E3K Program
AR� AR Past Dues
Quality� FQA/OBA � RMA - PPM’s / Re-Returns� Scrap � Inventory Accuracy
Continuous Improvement� Six Sigma Projects� Lean Initiatives (RIE)
MORe Conclusions� Feedback� Overall Results
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MOR template
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Q3K /Internal Benchmarking Program
Global Intra-company Benchmarking Program : Web-based data collection used for trend analysis of all plants, company-wide.
� Each plant is ranked on 30+ common metrics; highlighting performance and driving improvement
� Metrics include multiple functional areas: Quality, Financial, Operational, Service, and Health, Safety and Employee Satisfaction.
Q3K: Corporate Quality audit of plant-level processes
� Drive global consistency and company directives
� Identify Best Practices
� Focus on Continuous Improvement
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Balanced Scorecard
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Balanced Scorecard
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Customer Satisfaction Surveys
� Customer Satisfaction Index is trended
� Issues identified are used to drive our continuous improvement program
� Automatic distributions and escalation via e-mail.
� Translates into product quality improvement, improved visibility into customer issues, faster response and problem resolution.
� Automatic reporting for effective trend analysis of product issues and timeliness of response. (Reports display info by plant, by customer, by issue, by date, etc.)
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Continuous Improvement Program
Lean Enterprise
� Expand assessment of lean implementation:
- Set-Up Reduction
- Implement “Pull” Systems
- Floor Space Utilization (Factory Layout)
- Cycle Time & Inventory Reduction
� 5S implementation
- Plants are measured to this goal
- Plant (internal) 5S audit and Corporate 5S audit program
� Improvement by employee involvement -Kaizen
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Continuous Improvement Program
� Internal Green Belt and Black Belt Certification
� Formal Continuous Improvement Projects
� Cross Functional Project Teams
� Projects Shared Between Sites
� Project Value Verified by Finance
Six Sigma
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Leader Operational Excellence
Operations Excellence Program Elements
Broad, Deep, Strong Foundations Broad, Deep, Strong Foundations