https://www.juran.com/

LEAN SIX SIGMAGREEN BELT OPEN ONLINE WORKSHOPNovember 1, 2017 - January 3, 2018

▪ 14.30 online, self-paced learning hours▪ One 30-minute introductory live webinar▪ Four 60-minute live webinars(19 hours total)

OverviewLead small projects or participate as a team member

The Lean Six Sigma Green Belt workshop teaches participants how to be e�ective project team members as well as how to be team leaders. Lean Six Sigma Green Belts learn the DMAIC methodology to run improvement projects using graphical analysis. Juran’s blend of online learning and live webinar training contains self-paced instructional modules, as well as reading assignments designed to reinforce what has been learned in the module.

Workshop Objectives:1. Preparing to lead or participate in Lean Six Sigma

DMAIC improvement projects.2. Learning the Lean and DMAIC methods for

improvement.3. Learning both graphical and primary statistical

tools that enable the Lean and DMAIC methods.4. Applying methods and tools to real quality and

performance problems.5. Practicing team leadership skills.

Workshop Materials:1. eLearning online modules 2. Access to templates and tools 3. Informational live webinars with a certified Juran

Instructor4. Access to a Juran live instructor during training

Juran is authorized by the International Association for Continuing Education and Training (IACET), to o�er IACET CEUs for this

program under the ANSI/IACET 1-2013 Standard.

Cost of Training:$850

Cost of Certification:$2,000 (certification)*

Registration deadline is October 31, 2017 schedule is subject to change.

Prerequisites:▪ Participants should be managerial

level or technical specialists and usually assigned full-time responsibility to implement Lean Six Sigma, multi-functional improvement projects within a business unit.

▪ Minitab® should be installed and operational before workshop begins.

Certification Requirements:*1. Complete all online modules and

attend all live webinar sessions with active participation (see training agenda).

2. A passing score on the Green Belt Exam.

3. Satisfactory presentation and oral review of a successful and approved Green Belt project by a Juran Master Black Belt Certifier.

*Certification is optional and entails additional fees associated with the project review. A Juran professional will review the manager-approved project prior to your first session.

RESERVE YOUR SEAT

LEAN SIX SIGMAGREEN BELT PROJECT COACHING(If certification option is selected)

The success or failure of all improvement projects is largely based on the e�ectiveness or shortcomings of their project management. We consider e�ective and robust project management to be absolutely critical to the success of an improvement project.

While training is essential for obtaining the knowledge around Lean Six Sigma, coaching makes sure that the learning is applied in the correct way throughout your project. We believe that project coaching highly increases the probability of getting a project completed and in a timely manner.

Typical problems our coaches help combat after training:

▪ Project Selection - Individuals have a hard time scoping their project and determining what impact it can have on their organization.

▪ Disengagement - Individuals lose steam on their project due to getting “stuck” and need help pushing their project forward.

▪ Tool Selection - There are various tools used in the DMAIC process, and individuals typically have a di�cult time selecting which one to use and when.

▪ Accountability - Coaches provide a summary after each session with concerns, next steps, and achievements to keep the project on track, and to setup success for the next session.

Juran recommends eight hours of coaching per project. More hours are available for purchase if needed.

RESERVE YOUR SEAT

Agenda14.30 online, self-paced learning hours, one 30-minute introductory live webinar, four 60-minute live webinars (19 hours total)

Time Topic Instructor

November 1, 201730 min., 2:00 pm ET

To be completed by:November 8, 201730 min. self-paced

To be completed by:November 8, 201730 min. self-paced

To be completed by:November 8, 201745 min. self-paced

To be completed by:November 8, 201730 min. self-paced

Live Webinar: Introduction

The Need for Change (Intro) Create a culture to improve quality and excellence. Apply the Lean Six Sigma DMAIC to solve real problems that link to your organization’s strategy. a. Business Challenges b. The Juran Trilogy c. Breakthrough d. Lean Six Sigma DMAIC Model e. Achieving Quality Project by Project

Thinking About QualityDescribe the two key dimensions of quality from a customer’s perspective. a. Two key dimensions of Quality b. External Customers c. Internal Customers d. The Triple Role

Improving Quality Define the methods of Lean and Six Sigma. Become familiar with Cost of Poor Quality (COPQ) and Eight Typical Process Wastes. Explain the Lean Concepts of Value vs. Non-Value as seen by the customer. a. Define Lean and Six Sigma b. Cost of Poor Quality c. Eight Typical Process Wastes d. Value Added vs. Non Value Added

Developing an Infrastructure Become familiar with the organizational roles and responsibilities for successful completion of projects. Understand why projects require management support to make them successful, and the need for a supportive system and infrastructure to assure projects are aligned with the business strategy. a. Performance Excellence Framework b. Key Roles c. Project Support from Management d. Project Alignment with Strategy

Michael Stamp

Agenda Continued 14.30 online, self-paced learning hours, one 30-minute introductory live webinar, four 60-minute live webinars (19 hours total)

Time Topic Instructor

To be completed by:November 8, 201745 min. self-paced

To be completed by:November 8, 201760 min. self-paced

November 8, 201760 min., 2:00 pm ET

To be completed by:November 29, 201745 min. self-paced

To be completed by:November 29, 201730 min. self-paced

To be completed by:November 29, 201745 min. self-paced

Identify and Select Projects Understand the methodology for selecting projects. Identify “must” criteria for selecting projects. a. Identifying and Selecting Projects b. Obtain Data c. Evaluate Potential Projects d. Create a Project Charter e. Determine Team

Project Selection Use a project selection matrix to prioritize projects. Create a project charter. a. Methods for Selecting Projects b. Criteria for Selecting Projects c. Project Selection Matrix d. Project Charter e. Cost of Poor Quality

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Define the Project Y Define the “Y” of Y = f(X) in words, reflecting the “voice of the customer.” a. High-Level Process Mapping b. Develop a SIPOC c. Plan for VOC Data Collection d. Collect Voice of the Customer e. Translate VOC to CTQs

Define ContinuedDefine the “as-is” process at a high level. a. Stakeholder Analysis b. Critical to Quality Projects c. SIPOC

Measure the Project Ys (Part 1)Use Juran’s Pareto Analysis to focus on the vital few. Learn how to define the Y in numbers. a. Diagnose the Cause b. Determine Baseline Performance c. Pareto Diagrams

Michael Stamp

Agenda Continued 14.30 online, self-paced learning hours, one 30-minute introductory live webinar, four 60-minute live webinars (19 hours total)

Time Topic Instructor

To be completed by:November 29, 201745 min. self-paced

To be completed by:November 29, 201745 min. self-paced

November 29, 201760 min., 2:00 pm ET

To be completed by:December 13, 201760 min. self-paced

To be completed by:December 13, 201790 min. self-paced

December 13, 201760 min., 2:00 pm ET

Measure the Project Ys (part 2) Develop a data-collection plan. Establish baseline performance—level and variability. Create and interpret detailed process maps. a. Data Collection Plans b. Process Mapping c. Graphs and Charts

Measure ContinuedUse the key elements of demand to measure value. Demonstrate how to use Value Stream Mapping (VSM). a. Value Stream Map b. Spaghetti Diagrams c. Calculating Demand and Capacity d. Implementing 6S e. Calculating Process Sigma

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Analyze the DataIdentify sources of variation that can cause the Y. a. Analyze Symptoms b. Stratification c. Histograms d. Scatter Diagrams e. Root Cause f. Formulate Theories g. Test Theories

Analyze ContinuedIdentify potential Xs that may contribute to the Y. a. Identify Potential Causes of Y b. Analyze data c. Process Analysis d. Identify the Vital Few

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Michael Stamp

Michael Stamp

Agenda Continued 14.30 online, self-paced learning hours, one 30-minute introductory live webinar, four 60-minute live webinars (19 hours total)

Time Topic Instructor

To be completed by:January 3, 201845 min. self-paced

To be completed by:January 3, 201845 min. self-paced

To be completed by:January 3, 201845 min. self-paced

To be completed by:January 3, 201845 min. self-paced

To be completed by:January 3, 201845 min. self-paced

January 3, 201860 min., 2:00 pm ET

ImproveKnow the five steps to selecting solutions. Demonstrate e�ectiveness of the solution through testing and piloting. a. Tasks Required to Improve b. Alternative Solutions c. Design Solutions d. Pilot Test e. Implementing Solutions

Improve ContinuedItemize the requirements for implementing a solution. Develop a plan for resistance to change. a. Select Appropriate Solutions b. Lean Techniques and Principles c. Rapid Improvement Events d. Implementation and Communication Plan

Control to Hold the Gains Know how to identify Control Subjects and develop Feedback Loops. Create control plans and prepare necessary documentation. a. Control Plan b. Control Charts c. Mistake-Proof Solutions d. Ensure E�ectiveness of Solutions

Control ContinuedDefine Statistical Process Control (SPC) and how it impacts controlling process performance. Identify Out-Of-Control conditions and use control charts. a. Select Appropriate Control Charts b. Out of Control Conditions c. Mistake Proofing

Document and Replicate and Teamwork Develop clear and accurate process instructions. Finalize project financial results. Provide permanent records of the project for future owners of the process. a. Create Project Documentation b. Four Stages of Team Dynamics c. Team Decision Making

Live Webinar: Concluding session

Michael Stamp

Live Webinar Agenda one 30-minute introductory live webinar, four 60-minute live webinars

Time Topic Instructor

November 1, 201730 min., 2:00 pm ET

November 8, 201760 min., 2:00 pm ET

November 29, 201760 min., 2:00 pm ET

December 13, 201760 min., 2:00 pm ET

January 3, 201760 min., 2:00 pm ET

WelcomeIntroduction to WorkshopWorkshop Q&ATechnical Q&AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseIntroduction to MinitabQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

MEET YOURGREEN BELT C O A C H

Michael Stamp is a Senior Consultant with Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions.

Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.

Contact Info:Michael StampVice President(203) 267-3445mstamp@juran.com

RESERVE YOUR SEAT