lean six sigma supports natural disaster recovery...
TRANSCRIPT
Complimentary Webinar
Lean Six Sigma Supports
Natural Disaster Recovery
Activities Presenter
Tuesday │ Mar. 5 │ 12 pm ET
Dr. Rachel LinaresContinuous Process Impr Mgr
Ventura County, CA
1
Introduction
Today’s webinar is brought to you by the
American Society for Quality (ASQ) and the
ASQ Government Division
Moderated by the
Chairman of the ASQ Government Division,
Marc D. Berson, CSSBB, PMP
2
Overview of the ASQ Government Division
• ASQ represents the voice of quality throughout the world with over 80,000 members (https://asq.org/)
• The Government Division is one out of 26 divisions in the Society (http://asq.org/gov)
• The Government Division is a community of practitioners focused on quality and performance improvement for Federal, State, Local, and International Governments
• We are composed of government leaders and employees, seasoned experts, consultants, practitioners, university professors, students, and others interested in the public sector
• Please join our community!
3
Upcoming Webinars
• THE LOGIC MODEL – CONNECTING YOUR BUDGET TO PERFORMANCE scheduled for Tuesday, April 2, 2019
• SUSTAINING CONTINUOUS IMPROVEMENT IN GOVERNMENT scheduled for Tuesday, May 7, 2019
• Go to the ASQ Government Division website to learn more and to register (http://asq.org/gov)
• More webinars will be announced soon!
4
Today’s Webinar
• Use the Q/A Tab (or chat box) to send in any questions you have during the webinar - we will address as many questions as we can at the conclusion
• Contact information for Division Officers and Speakers can be found at the end of this presentation
• Most presentations are available for download within a few days of the webinar from the Government Division website (http://asq.org/gov)
• Now, I have the great pleasure of introducing our speaker today … Dr. Rachel Linares!
5
Lean Six Sigma Supports Natural Disaster Recovery Activities
6
ASQ WebinarMarch 5, 2019
Learning Outcomes
•Lean Six Sigma’s Application to Disaster Recovery
•Prepositioning of Assets and Information
•Setup Analysis
7
8
Our ProblemOn December 4th, 2017, the Thomas Fire started and became the most destructive natural disaster in Ventura County.
9
Ventura CountySanta Barbara County
11
▪ 1,063 total structures destroyed▪ 280 total structures damaged▪ Over 200 residences destroyed (Unincorporated)
What Does It Take To Rebuild A Home?
Zone Clearance
Architectural Plans
Building Permit
Water Availability Letter
Water Quality Testing
Well Inspection
Soils/Geological Report
Floodplain Report
Fire Flow Certification
Pump & Recovery Test
Grading Permit
Septic System Inspection
School District Letter
And More…..
12
County of Ventura Service Excellence Program
Objective: Encourage a Countywide culture of
service excellence, continuous improvement and
empirically based decision making as a means
of improving the quality, consistency, speed and
cost of County services.
All Employees
Value Stream
Champion
Belts
Team
Leader
Team
Members
Board of Supervisors
Michael Powers, CEO
Mike Pettit, ACEO
Lean Champion
Service Excellence
Council
Practitioner’sCouncil
Service
Excellence Office
Agency Executive Team
Lean Coordinator
Execution: Do it.
Infrastructure: Support it.
Service Excellence Program Structure
Service Excellence Achievements
4,788Employees
Trained
1,185Improvements
Thomas Fire Expedited Building Permit Kaizen
Our Objective:
Make the building permit
application process as fast
and easy as possible
Our Goals:
• Simplify the permitting
process for applicants
• Complete initial plan check
in 2 weeks or less
• Create a single point of
contact for applicants
RMA Planning
RMA Building & Safety
RMA Environmental Health Department
County Executive Office
Ventura County Fire
PWA Engineering
PWA Groundwater
Our Team:
Building Permit Process – Current State
Setup Analysis
• Identify Critical Assets
• Separate Internal from External Steps
• Convert Internal Steps to External Setup
Allowed for Prepositioning of Assets and Information
• Collection of parcel- and structure-specific information
• Creation of Preliminary Assessment Form
Recognition of Policy Limitations
Water Availability
Access to Water Will-Serve Letter
Fire Safety Requirements
Fire Flow
Fire Apparatus Access
“Re-use” of Recent Documents/Code Requirements
Domestic Wells
Onsite Wastewater Treatment System
Results
• Reduced fees and expedited processing
• Building & Safety single point of contact for Plan Check & Permit status
• Initial customer consultation to identify critical project specific priorities
and determine all required submissions
• Improved customer information packet, process guide, and consolidated
one-stop location for all needed forms
• Customers no longer need to deliver clearances from other departments
to Building & Safety
• Departments communicate through Accela
system
• Sophisticated usage of Accela reports to
monitor status, escalate, and track
performance metrics
Continued Success – Hill & Woolsey Fires
Questions?
Thank You!! Any Questions?
23
Dr. Rachel Linares, Speaker – [email protected]
Marc Berson, Govt. Division Chair – [email protected]
Mary Jo Caldwell, Chair-Elect – [email protected]
Mark Abrams, Past Chair – [email protected]
Shruti Patil, Event Technical Lead – [email protected]
Full List of Government Division Officers – http://asq.org/gov/about/leadership-gov.html