lean six sigma - training course
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Rqbmnz~ Z`xfqe` [np [neib
2
[np [neib
Kfg{qmznge#
Zxbngnge
JbzbBgbm~{n{Zxbngnge
[np [neib
Zxbngnge{ ^ammfu-Exaag #
Hmbko Hamz
MABGZxbngnge
Nggfsbznfg #
F|axbznfgbmApkammagkaz`xfqe` [np
[neib
[agnfx
Ibgbeax
/
\xfdakz Ibgbeax\xfexbi Ibgbeax-Bkkfqgz Ibgbeax
/
Zabi Iaihax{- Zabi
Mabjax{ bgj [q||fxzCqgkznfg
Zbxeaz Bqjnagka
|xfdakzngeNZ {|aknbmnta{ ng [np [neib Kfg{qmznge # Zxbngnge z`xfqe` kaxzncnkbznfg{bgj `bgj{ fg ap|axnagka z`bz ua kbg hxnge ng z`a ha{z |xbkznka{ zf ~fqx
Fxebgntbznfg zf bk`nasa F|axbznfgbm Apkammagka"
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MABG [np [neib Hagacnz{4
Fxebgn{bznfg{ z`bz ni|maiagz Mabg [np [neib bk`nasa{ {negncnkbgz hagacnz{z`bz kfgzxnhqza zf kfi|aznznsa bjsbgzbea bgj zf k`bgenge z`a kqmzqxa ng bgfxebgn{bznfg cxfi xabkznsa |xfhmai {fmsnge zf |xfbkznsa |xfhmai |xasagznfg'[|akncnkbmm~ z`a |xfsag hagacnz{ ngkmqja4
Cfx z`a Fxebgn{bznfg4
Hfzzfi mnga kf{z {bsnge{ (1!)8
bgj apzaxgbm kq{zfiax{. Xajqkznfg ng |xfka{{ k~kma znia{ Jasamf|iagz fc {zbcc {onmm{ Kfiifg mbgeqbea z`xfqe`fqz z`a fxebgn{bznfg Ufxmj kmb{{ {zbgjbxj
Cfx z`a Ai|mf~aa4
Ni|xfsaj ogfumajea bgj {onmm{ Bhnmnz~ zf q{a b unja xbgea fc zffm{ bgj zak`gnrqa{
B {zbzq{ z`bz n{ xakfegn{aj ufxmj unja
Rqbmnz~ Z`xfqe` [np [neib
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MABG [np [neib Zxbngnge{4
Rqbmnz~ Z`xfqe` [np [neib
Kfqx{a Gbia Fsaxsnau
Jbzb Bgbm~{n{
[zxbzaenk |mbggnge n{ bk`nasaj z`xfqe` accnknagz Jbzb Bgbm~{n{' Nzn{ z`a |xfka{{ fc {~{zaibznkbmm~ b||m~nge {zbzn{znkbm bgj&fx mfenkbmzak`gnrqa{ zf ja{kxnha bgj nmmq{zxbza- kfgjag{a bgj xakb|- bgjasbmqbza jbzb cfx accakznsa hq{nga{{ jakn{nfg ibonge' \axcfxingejbzb bgbm~{n{ h~ qgjax{zbgjnge kfxxambznfg fc cbkzfx{ ngsfmsaj-|axcfxi `~|fz`a{n{ za{znge bgj q{nge {zbzn{znkbm zffm{ n{fmbza{|akncnk ng|qz{ z`bz `bsa {negncnkbgz ni|bkz zf hq{nga{{'
[np [neib ^ammfu Hamz
Fxnagzbznfg |xfexbi cfx bmm z`a ai|mf~aa{ zf |xfsnja z`a rqbmnz~bgj |xfka{{ cfkq{ z`xfqe` MABG&[np [neib z`bz bxa a{{agznbm zf|xbkznka ng z`a jb~ zf jb~ ufxo' Ifxa z`a |xfka{{{zbgjbxjntbznfg- ma{{ax z`a f||fxzqgnzna{ cfx axxfx{'
[np [neib Exaag Hamz
Ngzxfjqkznfg zf |fuaxcqm {az fc |xfhmai {fmsnge zffm{ bgjzak`gnrqa{ zf bjjxa{{ kfi|map n{{qa{ bg~u`axa' [np [neibiaz`fjfmfe~ ai|`b{ntaj zabi hb{aj kxabznsnz~- bgbm~znkbm
z`ngonge bgj jbzb jxnsag jakn{nfg ibonge'
[np [neib HmbkoHamz
Bjsbgkaj masam fc z`a [np [neib zxbngnge unz` apzag{nsa q{bea fc{zbzn{znkbm zffm{ bgj zak`gnrqa{ cfx kfi|map |xfhmai {fmsnge'
MABG Zak`gnrqa{
Cfkq{a{ |xnibxnm~ fg `fu zf ibpninta kq{zfiax sbmqa u`nmaamningbznge ub{za' Efbm n{ zf |xfsnja |axcakz sbmqa zf z`akq{zfiax z`xfqe` b |axcakz sbmqa kxabznfg |xfka{{ z`bz `b{ taxfjacakz{ q{nge {fia fc z`a |xfsag MABG zffm{ bgj zak`gnrqa{'
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MABG [np [neib Kfg{qmznge4
Rqbmnz~ Z`xfqe` [np [neib
Kfg{qmzngeBxab{
Fsaxsnau
SbmqaNggfsbznfg
@bsnge xnk` ap|axnagka bgj {fmnj zxbko xakfxj ng apakqznge [qkka{{cqm\xfexbi{- fqx Kfg{qmzbgz{ unmm ufxo unz` ~fq zf njagznc~ |xfka{{ni|xfsaiagz bxab{ bgj zboa q| f||fxzqgnzna{ zf xqg b{ \xfexbi{q{nge [np [neib Zffm{ bgj Zak`gnrqa{ z`bz {`bmm hxnge ng \xfjqkznsnz~Bjsbgzbea- Kf{z Xajqkznfg'
F|axbznfgbmApkammagka
Xambznsam~ {ibmm ni|xfsaiagz{ ng z`a hq{nga{{ |xfka{{a{ kbg iboa bgFxebgntbznfg zf {zb~ b`abj ng z`a kfi|aznznfg' Nz n{ ni|fxzbgz cfx z`aFxebgntbznfg zf qgjax{zbgj z`a |xfka{{ bxab{ z`bz xabmm~ ibzzax zfhxnge ng jasamf|iagz{' Fxebgntbznfg{ z`bz kfihnga z`a xne`zf|axbznge ifjam unz` {q|axnfx apakqznfg aiaxea b{ unggax{ jqxngez`a effj bgj hbj znia{' Ua hxnge ng z`a Ngjq{zx~ Ha{z \xbkznka{ mnoaMABG [np [neib iaz`fjfmfena{ mnoa Sbmqa [zxabi Ib||nge- Ub{zaAmningbznfg- Dq{z Ng Znia- Obntag zf qgjax{zbgj z`a kqxxagzkb|bhnmnzna{ bgj |bng bxab{ ng z`a oa~ |xfka{{a{ bgj zboa zbxeaz{ cfxni|xfsaiagz z`bz xa{qmz{ ng b |f{nznsa hq{nga{{ fqzkfia'
\xfdakzngeNZ fccax{ Kfg{qmznge [axsnka{ h~ ja|mf~nge z`anx [np [neibKaxzncnaj Kfg{qmzbgz{ zf ufxo kmf{am~ unz` ~fqx Apakqznsa{ zf `am| jxnsa z`a[np [neib Ngnznbznsa ng ~fqx Fxebgntbznfg
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Fqx B||xfbk`4
Rqbmnz~ Z`xfqe` [np [neib
Bmfge unz` Zxbngnge{- \xfdakzngeNZ Kfg{qmzbgz{ bm{f iagzfx Rqbmnz~ \xfdakz{bgj ag{qxa agj zf agj ni|maiagzbznfg' Unz` fqx {~{zaibznk b||xfbk`- ~fqunmm ha bhma zf unzga{{ niiajnbza hq{nga{{ fqzkfia{'
2' \axcfxi Jbzb Bgbm~{n{
8' Jacnga z`a Efbm{ # A{zbhmn{` hb{amnga z`xfqe`B{{a{{iagz
;' MABG [np [neib Ufxo{`f| Njagzncnkbznfg fcub{za{ # \xfjqkznsnz~ f||fxzqgnzna{ ng z`a apn{znge|xfka{{
:' \nmfz \xfdakz [amakznfg # Apakqznfg
1' Bmm Ai|mf~aa Fxnagzbznfg
3' MABG [np [neib Ni|maiagzbznfg Xfmmfqz
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\axcfxi Jbzb Bgbm~{n{ Cnx{z [za|
Mabg [np [neib Ni|maiagzbznfg
Rqbmnzbznsa # Rqbgznzbznsa Jbzb Bgbm~{n{ [k`ajqma Sbxnbgka jbzb cfx 3 ifgz`{Ung)mf{{ xbznf\xfcnzbhnmnz~ jbzb Ai|mf~aa Bzzxnznfg jbzb
[za|{ Apbi|ma
Exb|`nkbm Bgbm~{n{@n{zfexbi{\bxazf 0
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Jacnga z`a Efbm{ # A{zbhmn{` b Hb{amnga [akfgj [za|
Mabg [np [neib Ni|maiagzbznfg
Jacnga Efbm{ # Fhdakznsa{ fc z`a \xfexbiunz` Ibgbeaiagz # [agnfx Mabjax{`n|z`xfqe` B{{a{{iagz
Ni|xfsa |xfcnz ibxeng h~ 8
[za|{ Apbi|ma
Njagznc~ fhsnfq{ |xfhmai{
Mfge Mabj znia{\xfka{{ Hfzzmagako{Apka{{nsa Ngsagzfx~Rqbmnz~ n{{qa{ ( Ngzaxgbm # Apzaxgbm.@ne` Kf{z{ (Mbhfx / Fsax`abj.
A{zbhmn{` Hb{amnga{
Fg)znia Jamnsax~ zf Kq{zfiax !Ngsagzfx~ fg)`bgjBifqgz {|agz fg jacakz cnpnge\xfcnz ibxeng !
8
8B
8H
8K
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MABG [np [neib Ufxo{`f| cfx Oa~ \ax{fggam Z`nxj [za|
[za|{ Apbi|ma
;
MABG [np [neib Ufxo{`f| unz` Apakqznsa{ #Oa~ \ax{fggam
Cngbmnta zxbngnge kfgzagz{Cngbmnta |bxznkn|bgz{ mn{zCngbmnta zxbngnge {k`ajqma
;B
[np [neib Mabg
Fhdakznsa Jamnsax sbmqa zf kq{zfiax Jamnsax sbmqa zf kq{zfiax
Z`afx~ Xajqka Sbxnbznfg Xaifsa ub{za
Cfkq{ \xfhmai cfkq{aj \xfka{{ cmfu cfkq{aj
B{{qi|znfg{ B |xfhmai apn{z{
Jbzb n{ snzbm
Fsaxbmm {~{zai
ni|xfsa{ nc sbxnbznfg{ ng
bmm |xfka{{ ng|qz{ bxa
xajqkaj
Ub{za xaifsbm unmm
ni|xfsa hq{nga{{
|axcfxibgka
Ibg~ {ibmm
ni|xfsaiagz{ bxa hazzax
z`bg {~{zai bgbm~{n{
Mabg [np [neib Ni|maiagzbznfg
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\nmfz \xfdakz (Njagznc~ # Ni|maiagz |xfhmai bxab. Cfqxz` [za|
\xnfxnznta |xfhmai bxab h~ |axcfxinge \bxazfBgbm~{n{
H~ Sfmqia (RZ^.H~ [bma{ XasagqaH~ Kf{z{H~ Kq{zfiax
H~ Mbza Jamnsaxna{
[za|{ Apbi|ma
Jnsnja # Kfgrqax (Njagznc~ z`a zf| 2 |xfhmaibxab.
Hb{aj fg \bxazf Bgbm~{n{ k`ff{a zf| 2nzai cfx {zqj~ # ni|maiagzbznfg
Njagznc~ bg Nzai unz` `ne` |xfhbhnmnz~ fc{qkka{{
Apakqza \nmfz \xfdakz (|xfhmai bxab.
Ebz`ax jbzb bgj fh{axsa |xfka{{a{ Sbmqa {zxabi ib||nge fc kqxxagz |xfka{{ Ngzaxsnau Oa~ |af|ma bgj Njagznc~ oa~
b{{qi|znfg{ Njagznc~ hfzzmagako{ bgj ub{za{ ng |xfka{{ Hxbng{zfxi unz` oa~ |ax{fggamJfkqiagz mfge zaxi bgj {`fxz zaxi
ni|xfsaiagz{Iboa Xakfiiagjbznfg{Rqbgznc~ Kf{z- [bsnge{ # Hagacnz{ Ni|maiagz xakfiiagjaj |xfka{{
:
:B
:H
:K
\xnfxnznta z`a |xfhmai bxab ) h~ ni|fxzbgz |xfjqkz & |xfjqkz mnga & kq{zfiax
Mabg [np [neib Ni|maiagzbznfg
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Bmm Ai|mf~aa Fxnagzbznfg Cncz` [za|
Kfgjqkz Bmm Ai|mf~aa{ Fxnagzbznfg Cngbmnta |bxznkn|bgz{ mn{z Cngbmnta zxbngnge {k`ajqma
[za|{ Apbi|ma
1
1B
Mabg [np [neib Ni|maiagzbznfg
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MABG [np [neib Ni|maiagzbznfg Xfmmfqz [npz` [za|
A{zbhmn{` Kfxa \xfdakz Zabi Xasnau [kf|a bgj fhdakznsa cfx Sbmnjbznfg[amakz Zabi Iaihax bgj zabi cbknmnzbzfx
[za|{ Apbi|ma
Ni|maiagzbznfg fc bmm z`a \xnfxnzntaj |xfhmaibxab{
3
3B
3H
Ifgnzfx \xfka{{ Kfgzxfm{Iazxnk{ Xa|fxznge Mabxgnge bgj kfgzngqfq{ Ni|xfsaiagz Ngzaxgbm bqjnz{ cfx |xfka{{ kfi|mnbgka
3K
[az Zbxeaz{ cfx \xfjqkznsnz~ [bsnge{ Njagznc~ rqnko `nz{ bgj `ne` ni|bkz |xfdakz{ Sbmqa {zxabi ib||nge fc kqxxagz |xfka{{ Njagznc~ hfzzmagako{ bgj ub{za{ ng |xfka{{ Hxbng{zfxi unz` oa~ |ax{fggamJfkqiagz mfge zaxi bgj {`fxz zaxi
ni|xfsaiagz{ Ni|maiagzbznfg fc xakfiiagjaj |xfka{{a{
\axcfxi [zbzn{znkbm Kfgzxfm \xfka{{Jfkqiagz {bsnge{ bgj ifgnzfx {q{zbngbhnmnz~
Mabg [np [neib Ni|maiagzbznfg
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Bggapqxa Zxbngnge \xfexbi Jazbnm{
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^ammfu HamzZ`a cnx{z {za| zfubxj{ rqbmnz~
2:
\xfexbi Fsaxsnau4
[np [neib ^ammfu Hamz zxbngnge xagjax{ ngzxfjqkzfx~ zxbngnge ng z`a cqgjbiagzbm{ fc [np [neib' Nz|xfsnja{ bg fsaxbmm ng{ne`z zf z`a zak`gnrqa{ fc [np [neib- nz{ iazxnk{- bgj hb{nk ni|xfsaiagziaz`fjfmfena{ zf hazzax iaaz kq{zfiax ap|akzbznfg{ bgj fxebgntbznfg fhdakznsa{'
Mabxgnge Fhdakznsa{4
Qgjax{zbgjnge Rqbmnz~ # Jacakz{ Sbmqa fc [np [neib
Sfnka fc Kq{zfiax # Kxnznkbm zf Rqbmnz~ Qgjax{zbgjnge # jasamf|nge [N\FK Qgjax{zbgjnge [zbzn{znk{ bgj \xfka{{ Ni|xfsaiagz Zffm{
Jqxbznfg4
Ng{zxqkzfx Maj Zxbngnge 2 jb~
Zbxeaz Bqjnagka4
Zabi iaihax{- Zabi Mabjax{ # \xfdakz Ibgbeax{
Jamnsaxbhma{4
Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{
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Exaag HamzIboa z`a jnccaxagka
21
\xfexbi Fsaxsnau4
[np [neib Exaag Hamz zxbngnge |xfsnja{ hazzax |xfhmai {fmsnge zak`gnrqa{ z`xfqe` [np [neib|xngkn|ma{ bgj nz{ ibz`aibznkbm ifjam{' Nz `am|{ |bxznkn|bgz{ jasamf| {onmm zf gbxxfu jfug|xfhmai{ bgj njagznc~ xffz kbq{a bgj b||m~ mabxgnge zf ni|xfsa |xfka{{ kb|bhnmnz~'
Mabxgnge Fhdakznsa{4
Qgjax{zbgjnge [np [neib hb{nk{ \qx|f{a- @n{zfx~ # Iaz`fjfmfe~ Jbzb kfmmakznfg iaz`fj bgj kfmmakznfg |mbg Iab{qxnge |xfka{{ kb|bhnmnz~ bgj kbmkqmbznge |axcfxibgka
Kbq{a bgj Accakz Bgbm~{n{- N{`nobub- Cn{`hfga Jnbexbi Cbnmqxa Ifja bgj Accakz Bgbm~{n{ (CIAB. Kbmkqmbznge Rqbmnz~ masam [`fxz Zaxi # Mfge Zaxi Jazaxingnge |xfka{{ kfgzxfm q{nge Kfgzxfm k`bxz{
Jqxbznfg4
Kmb{{xffi Zxbngnge : jb~{
Zbxeaz Bqjnagka4
Zabi iaihax{- Zabi Mabjax{ # \xfdakz Ibgbeax{
Jamnsaxbhma{4
Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{
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Hmbko HamzNg{znzqznfgbmnta
23
\xfexbi Fsaxsnau4
[np [neib Hmbko Hamz zxbngnge |xfsnja{ z`fxfqe` ogfumajea fc [np [neib |`nmf{f|`na{ bgj |xngkn|ma{ngkmqjnge {zbzn{znkbm zffm{- {~{zai{ bgj zak`gnrqa{' Zxbngnge |xfsnja{ kfi|maza qgjax{zbgjnge fc [np[neib ifjam{ JIBNK- JIBJS # JC[[ bgj `bsa ogfumajea fc MABG agzax|xn{a kfgka|z{ z`bz|bxznkn|bgz{ kbg rqnkom~ njagznc~ gfg)sbmqa)bjjaj bkznsnzna{
Mabxgnge Fhdakznsa{4
Iab{qxaiagz [~{zai Bgbm~{n{
Jazbnm jn{kq{{nfg fg \xfka{{ Kb|bhnmnz~ Q{bea fc Bjsbgkaj [zbzn{znk{ iab{qxnge |xfka{{ kb|bhnmnz~ @~|fz`a{n{ za{znge Ja{neg fc Ap|axniagz [zbzn{znkbm \xfka{{ Kfgzxfm
Jqxbznfg4
Kmb{{xffi Zxbngnge 3 jb~{
Zbxeaz Bqjnagka4
\xfdakz Mabjax{ # \xfdakz Ibgbeax{
Jamnsaxbhma{4
Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{
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Mabg ZxbngngeAmningbza Ub{za
25
\xfexbi Fsaxsnau4
Cfkq{a{ |xnibxnm~ fg `fu zf ibpninta kq{zfiax sbmqa u`nma amningbznge ub{za' Efbm n{ zf |xfsnja|axcakz sbmqa zf z`a kq{zfiax z`xfqe` b |axcakz sbmqa kxabznfg |xfka{{ z`bz `b{ taxf jacakz{ q{nge{fia fc z a |xfsag MABG zffm{ bgj zak`gnrqa{'
Mabxgnge Fhdakznsa{4
Qgjax{zbgjnge MABG |`nmf{f|`~ Njagzncnkbznfg fc ub{za{ z`xfqe` Sbmqa [zxabi Ib||nge zak`gnrqa Qgjax{zbgjnge MABG zffm{ Zboz- Obghbg- \fob ^foa- Obntag Q{bea fc MABG S{ Q{bea fc [np [neib
Jqxbznfg4
Kmb{{xffi Zxbngnge 8 jb~{
Zbxeaz Bqjnagka4
Zabi iaihax{- Zabi Mabjax{ # [q||fxz Cqgkznfg [zbcc
Jamnsaxbhma{4
Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{
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