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Sustainable Lean Six SigmaTransformation through Cordys

www.cordys.com

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H I T E

P A P E R


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Sustainable Lean Six Sigma

Two patterns of BPM in one

Within the realm of business process automation andmanagement, we can generally identify two differentvery common in application integration and transactionprocessing, whereby human interaction is involved to

handle exceptions or to give quick feedback, but where the

example, through the role-based web user interface) howprocesses in service companies or public agencies follow,BOP supports and offers a fully functional and modular

and their underlying root-causes, real-time analysiscan be applied in Cordys at the process execution layer,resulting in immediate visibility and control across people,

information that case workers need is maintained centrallyJurisdiction is concerned with many documents andof information to support diagnosis, best selection of

In Lean, the focus is not only on elimination of defects,orchestrated process or well-coordinated case deliversimmediate insight in unnecessary movements, suchIn case management, the workers themselves are largelyinvolved in deciding which activities to do, but in a

State management – keeping track of milestones

A strong feature of Cordys is the ability to model caseprocesses and common milestones and events can be

decisions (to add next activities to the case) over the lifecycle of the case, by enabling such decisions only when

Diagram 3: Impression of Cordys value stream model

Mortgage & Life Insurance

Order Accept

Prepare M

Request

Order LI

Life Insurance Dept.

Customer Facing Dept.

Customer

Mortgage Dept.

Life Insurance

Order M Mortgage Mortgage & LI

Handle Case

Prepare LI

Property 1: Claim Date

Property 2: Claim Amount

Property 3: Claimant Age

Total time: 10:25



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Lean Six Sigma: Voice of the Customer forms generation capabilities can be used for the collectionextended with case related customer interaction, via anon-line application, whereby customers can be asked tofeedback can also be collected via on-line surveys as part

Analysis of customer demand patterns is another way

demand patterns can be abstracted from historic case-and process-instances, as recorded in the Cordys Instance

Leadership vision and behaviors

Lean enterprise governance requires lean leadershipconsidered an extension and further evolution of Cordys

numerous projects where business processes are analyzed,implemented, managed, monitored and improved, based

Diagram 4: Cordys case model for the mortgage preparation process

Diagram 5: Cordys closed-loop BPM methodology for continuous

business optimization

R u n + M

o n

i t o r

Q u a l i f

y + Ana l y s e

D e s i g

n + M o d e

l

D e v e l o p + D e p l

o y

Cordys

Closed-LoopBusiness Operations

Improvement



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Qualify and Analyze the organization; select a process,determine goals and scope, and analyze the as-is process

Stakeholder engagement and communications Lean transformation success depends on the engagementof the people, as empowered workers in empowered work

facilitates participation of stakeholders in lean improvementline via a web-browser, lean transformation stakeholderscan access information directly to review metrics, or to

Business models designed in Cordys are available onlineand stakeholders can participate in collaborative analysis,Cordys is a rich source of business data and performanceof processes, across departmental applications, such asattributes, can be stored and retained in Cordys Instance

Cordys BOP provides a complete infrastructure forapplication, web-service and data integration, which iscapable of abstracting any business data required, fromraise events and trigger corrective and preventive action,

Quality assurance systems analysis can be abstracted from applications and processes,cases or processes can be started to conduct root-causequality management is an integral aspect of total quality(master) data quality management, supporting techniquessuch as cleansing, de-duplication and cross-referencing of

with components from data quality product vendors, suchas Trillium and Human Inference, is offered out-of-the

Diagram 6: Cordys Business Activity Monitoring - online KPI monitoring



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Creating excellence is about delivering transformationalresults, by embedding the lean culture into the new

higher rate of First-Time-Right in their operational businessprocesses - this applies to a number of industries includingWhen the improvement initiative effort ramps up, thenumber of changes to be implemented in the operations(in execution) will increase rapidly, and there has to bea way to implement business changes in a fast and agile

web-services, leveraging existing IT infrastructure andapplications, and based on well-integrated, graphical and

is able to massively manage business processes, enterprise-

To summarize, a lean transformation approach combinedwith the Cordys BOP facilitates the standardization of continuous improvement efforts, facilitating increased

LEAN Generation II: Creating Excellence

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lean six sigma transformation through cordys w

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