lean training coaching & mentoring
DESCRIPTION
Lean training coaching & Mentoring. Agenda. Introductions – Lean Work Group Optima Introduction Lean – S eeing Waste & H ow to E liminate It Milwaukee County’s Plan Steering Committee Selection Facilitator Selection Project Selection. Optima introduction. About Optima Associates. - PowerPoint PPT PresentationTRANSCRIPT
LEAN T
RAININ
G
COACHING &
MENTO
RING
AGENDA
• Introductions – Lean Work Group • Optima Introduction• Lean – Seeing Waste & How to Eliminate It• Milwaukee County’s Plan• Steering Committee Selection• Facilitator Selection
• Project Selection
OPTIM
A INTR
ODUCTION
Professional StaffOperations Resources
Steve Hirt Roger Wolfe Dave Lange Bill Kime Matt Lemke Laurie Stoveken Richard Cole Dave Sorenson Ed Miller Paul LeMond Sam Matsumoto Joe Rizzo
• Founded in April 2003• Relationship & referral
driven• Broad Reach and
Exposure– Headquartered in De
Pere Transformation & enterprise excellence focus
• Launched and run Peer groups AME/Optima’s CIC
Network (8 groups, 88+ companies)
Optima’s Executive Leaders Roundtable (2 groups 20 companies)
ABOUT OPTIMA ASSOCIATES
Sample Optima Experience- Client PortfolioGOVERNMENT CLIENT EXPERIENCE
Sheboygan County
LEAN –
SEEING W
ASTE &
HOW T
O ELIM
INAT
E IT
MAP THE VALUE
STREAM
ELIMINATE WASTE &
VARIATION
EXECUTE PRECISELY
IMPROVE CONTINUALLY
MEASURE PERFORMANCE
PROCESSES
PEOPLE
IDENTIFY VALUE
PRODUCT/SERVICES
THE BASIC PRINCIPLES OF LEAN
LEAN AS A IMPROVEMENT STRATEGY
• Focuses on waste identification through team based problem solving (Empowerment is Essential)
• Creates more time to do value-added work for our customers (Significantly Reduces Cost)
• Allows you to significantly adjust to the level of work without incrementally adding costs (Provide Additional Services)
• Is implemented by the people who do the work, not management (Understand the 10-80-10 rule)
MAP THE VALUE
STREAM
ELIMINATE WASTE &
VARIATIONIDENTIFY
VALUE
What the Customer Would Willingly Pay For
Value Stream Map & Process
RedesignNon-Value
Added 95%Value Added
5%Non-Value Added = Waste + Cost Added
WHO IS THE CUSTOMER?
Impeccable (No Hassle) Quality!Reasonable Fees!(Most Important) No Waiting!
WHAT DO OUR CUSTOMERS WANT?
LEAN AT MILWAUKEE COUNTY
• Focus on processes – not departments or the people
• Where is the “low hanging fruit”?
• Create a culture of continuous improvement
• Led from the top – implemented by the people who do the work
• Focused on team based problem solving to get real results
VALUE STREAM MAPPING PROCESS
VALUE STREAM MAP
MILWAUKEE C
OUNTY’S
PLAN
THE IMPLEMENATION AND TRAINING PROCESS
Lean Steering Committee Development•Select Members•Determine Roles & Responsibilities•Create Mission, Vision, Goals & Objectives•Identify Key Projects•Select Facilitators•Communication
Identify & Train Facilitators•Facilitator Vetting•Lean Tool Training (Teach & Do)•Team Dynamics•Project Planning•In Depth Value Stream Mapping
Identify & Train Facilitators•Facilitator Vetting•Lean Tool Training (Teach & Do)•Team Dynamics•Project Planning•In Depth Value Stream Mapping
June – September 2014
LEAN S
TEERIN
G
COMMITTE
E SELE
CTION
LEAN STEERING COMMITTEE SELECTION
• Visionaries – Can see the “big picture”• Understands Lean in County Government• 10 – 12 Members – Different Departments• Able to Meeting on a Regular Basis• Collects and Prioritizes Lean Projects• Attends Out-Brief Sessions• Facilitator Advocate• Supports Departments with their Lean
Initiatives
FACILI
TATO
R SELE
CTION
THE FACILITATION PROCESS
• Lean Event Scoping – Project Sponsor & Project Leader
• Project Logistics
• Facilitate Lean Projects
• Lead the Team to Consensus
• Help Create the Project Out-Brief
• Assist the Project Leader
Project Name
One Sentence Description
Project Sponsor
Project Leader
Team MembersTitle
Principle Stakeholders
Process Bounds Start Point Stop Point
Out of Scope
Process Importance - Business Need for Improvement
Project Goals and Objectives
Project Start Date
Project Charter
Date Chartered
Process Problem
Target Completion Date
Name
FACILITATOR QUALITIES
• Designing structured activities & processes
• Listening, paraphrasing, observing, clarifying, elaborating
• Interpreting verbal & non-verbal behavior
• Maintaining group discipline
• Managing differences
• Collaborating with others
• Project management
• Meeting management
• Logistics management
20
PERSONAL CHARACTERISTICS OF A FACILITATOR
• Steadiness (calm & centered)
• Confidence
• Assertiveness
• Openness
• Flexibility
• Authenticity
• Humility
• Optimism
• Results-oriented disposition
21
PROJECT SELECTION
Solicit Projects from County Departments
Steering Committee Collects
Optima Assists with Prioritization
1st Two Lean Events are Selected
Additional Projects are Scheduled