LEADERSHIP TOOLS AND THE USE OF LEADERSHIP IN QI

Hloniphani JutaEva Van Swaaij

Trang Nguyen Thi Thuy

LEARDERSHIP TOOLS

Accountability Grid:

skills acquired in leadership sessions are

shared and applied back on the job

Leader rounding:

to better serve physicians, patients and staff

Leaders round to: build relationship, be a model, mentor, assess employee

morale

Performance evaluation:

evaluate overall performance based on job

responsibilities, satisfaction, patient safety, quality, individual goals .

Performance standards:

tracking progress towards meeting system year end

goals

Accountability grid Accountable grid ensures that skills acquired in leadership sessions are shared and applied back on the job

The Accountability Grid is a tool that identifies what leaders need to do to share the key concepts taught at each quarterly Leadership Development session. The grid is simply an Excel spreadsheet that leaders use to record their “wins” (action taken and results) and report back to their immediate supervisors.

Leadership Rounding

Rounding is done to better serve physicians, patients and staff

• Leaders round to: build relationship, be a model, mentor, assess employee morale

• After rounds leaders to record the current priority focus, record the issues, wins and follow-up items. It also serves as a reminder to connect with registry staff, employees on leaves, new employees

Performance evaluation

Evaluate overall performance based on • Job responsibilities• Satisfaction• Patient safety• Quality• Individual goals

Performance standards

Tracking progress towards meeting system year end goals:

• Pillars of performance are used e.g. Quality, Service, People, Finance, community

• There are targets set under each pillar that align individual leader’s goals with their department, division, entity and, ultimately, with the entire health system.

• Report cards: used to measure success in meeting system performance . The results will be used to track progress.

Succession Planning for Partnerships

• This tool provides a snapshot of how strategic planning can lay the groundwork for success in succession planning. It shows the steps needed to make the two processes intertwine

Step 1

• What is your vision for your company or organization over the next 5 years?

Step 2

• What are the leadership skills you need tomorrow?

Step 3

• What structure will best create value for the company or organization?

Leadership Styles• This tool describes four different leadership styles. It shows

you how to identify your own style, and then provides a chart showing the strengths and weaknesses of each style.

Four leadership styles

Leadership self assessment toolThese tool helps you to manage your own learning and development by allowing you to reflect on which areas of leadership framework you would like to develop further.

Leadership & Quality Improvement

Step I: Building the will to make improvements as quickly as possible

Step II: Generating and spreading ideas

Step III: Successfully introducing change

Search strategies• The list of the first four tool was taken from sharp health care

website and then we found out that these tools can also be applicable to leadership in different health centres. Through google search

• The Leadership assessment was taken from NHS institute of innovation website( google was used)

• Used google scholar using keywords: ‘quality improvement leadership’

• Via google using keywords ‘ leadership tool’

Collaboration process• We discussed about the division of tasks and decided that

Trang and Juta would work together on leadership tools and Eva would work on the use of leadership in quality improvement

• Juta was identified as the presenter. • We decided to meet before the presentation to finalise our

work

References• http://www.leadingresources.com/learning/tools/leadership/leadershipstyles/ .

CRI Leading Resources Inc, For leader and leading organizations, n.d. Web. 15 April.2012.

• NHS institute of Innovation and improvement(2011). Leadership framework: self assessment tools. Uk: Right management inc

• Public Health Wales. The Quality Improvement Guide: Teamwork and Leadership

• Sharp health care(2012). The sharp experience: leadership tools. http://www.sharp.com/choose-sharp/sharp-experience/leadership-tools.cfm

• U.S. Department of Transportation, National Highway Traffic Safety Administration. (1996) A Leadership Guide to Quality Improvement for Emergency Medical Services (EMS)Systems