learn how ca services can help you optimize your ppm journey
TRANSCRIPT
World®’16
LearnHowCAServicesCanHelpYouOptimizeYourPPMJourneyStephenieHarp,BryanReidandGeorgeStarrPPMServicesOrganizationCATechnologies
AMX124P
AGILEMANAGEMENT
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Abstract
Collaboratewith3of‘CAServices’luminaries:BryanReid,GeorgeStarr,andStephenieHarptolearnwhatisworking,andwhathaschangedinhowyouimplementand/orgrowadoptionofCAPPMsuccessfully.
Thissessionisfocusedonsharingbestpractices,tools&techniquestohelpyouachieveyourbusinessoutcomesweatheryouareanew,experienced,orseasonedcustomer.
Someofthediscussiontopicswillinclude:On-Premisevs.SaaS? Whencana'ValueRealizationRoadmap’or‘MaturityAssessmentPlan’helpmeandhowdoIgetone? Cananyonehelpme,nowthatIhave‘customized’toomuch? Therewillalsobeplentyoftimeforadhoctopicstomakethisaninteractiveanddynamicsession.
StephenieHarpBryanReidGeorgeStarr
CATechnologiesPPMServicesTeam
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Agenda
BUSINESSAGILITYENABLESADOPTIONANDVALUE
RAFFLE
TECHNIQUESTOGAINADOPTIONANDGROWPPMMATURITY
TRANSFORMYOURSOLUTIONWITHTHECLOUD
Q&A
1
2
3
4
5
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“Yes- weareconvinced:weneedtoadapttocompeteintheapplicationeconomy!
HowwillbusinessagilityenableustonotonlyincreaseouradoptionofourCAPPMsolutionbutdeliverthevalueweexpect?”
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SolutionadoptionrequiresquicktimetovalueWINDOWOFOPPORTUNITY
60%ofcustomerssaythewindowofopportunitytodrivesolutionadoptionbeforeitbecomesan“uphillbattle”is90daysorless
SOLUTIONADOPTIONCHALLENGE
77%ofcustomerssaysolutionadoption isasignificantormajorchallengewhenimplementingnewtechnology
50%ofcustomerssayimprovedbusinessoutcomesisatopadvantageofquickersolutionadoption
IMPROVEDBUSINESSOUTCOMES
https://www.techvalidate.com/app/facts/9ED-ED2-749
https://www.techvalidate.com/app/facts/9ED-ED2-749
https://www.techvalidate.com/app/facts/E78-A38-EFB
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Defined BusinessOutcomesDriveAdoption
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Release # Business Outcomes # of Sprints EstimatedTime
ROI Measurements Health
R1 - Demand Management
Faster turnaround time to start projects x of 11 4 Months
- % of Ideas created and linked to ‘Strategy’
- Cycle Time of Project Creation
R1 - Agile ProjectManagement
- Increase associate satisfaction- Improve financial margins
x of 6 3 Months
- % of Active Projects created (x of Y) - % Reduction in ‘Project
Administration’ (e.g. time to submit a Status Report, Time Entry, etc.)
- % Average Financial Margin per project
As-of-Date:Month1fromNoticetoProceed
CA Services - Project Success Value Scorecard (Sample)95-99% 85-95% <75%
ü Measure what mattersü Draft on what worksü Tailor your scorecard
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ValueIsTheDriverOfAdoption
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ValueStream(s)
PlanOfRecord/IntakeProcess
ReleaseTrain1
ReleaseTrain2
ReleaseTrain3
Valuestreamimplementationapproachtoenhanceadoption
PortfolioMgmt
InterfacesResourceMgmt
ScheduleMgmt
ReportingDemandMgmt
ProjectMgmt
FinancialMgmt
Risk/IssueMgmt
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“CAPPMisawonderfulapplicationandweknowitwillallowustomeetourbusinessoutcomes.
Howdoweconfidentlydefinetherightsolutionthatprovidesevenmorevaluetoday…whilelayingafoundationtoextendcapabilitiesinthefuturewhenweareready?”
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Well-definedvision,outcomesandplansareessentialtodefiningandmeasuringsuccesswithPPM
Multipleorganizations;notaligned
Differentmaturitylevels
Differentsystems
Unclearordivergentpriorities
Nocommonvisionand
plan
Multipleorganizations;inconcert
DifferentMaturityLevels
Commonsystem
AlignedPriorities
Commonvisionand
planLowerLikelihoodof
Success
HigherLikelihoodof
Success
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AValueRealizationRoadmap(VRR)quicklyalignsmultiplestakeholderstoonePPMvisionandplan
ProjectManagement
PortfolioManagement
ResourceManagement
Integration
SystemReplacement
• Multipleorganizations• Differentmaturitylevelsandsystems• Alignimplementationwithbusinessdriversandpriorities• Takeshoursversusweeks
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TheCAPPMMaturityAssessmentProcess(MAP)assessespeople,processandtechnology
ProcessGroupA
ProcessGroupB
Organization People
Technology
• Considersmorethanjusttechnology• HelpsbuildaplanforPPMprocessesandorganizationalchangemanagement• Takes<2days
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InsightsfromtheVRRandMAP
Scenario Observations Insights
Alignment islacking • Multiple stakeholders• Differenceprocesses,competencies
andsystems• Sometimeshavealackofsynergy
• Solution:VRR• Getorganizationsonthesamepageand
followingacommonvision• Eachapproachtakeslessthan2days• TheVRRhashelpedbuildsynergyinupto10
differentorganizationsatonce
Progress isslow • Initialimplementationiscomplete,butmomentumhasslowed
• Hardtoget executivesupport
• Solution:MAP• Measuresmaturity,definesimprovementgoals,
andmeasuresprogress• Repeatevery18months• Itonlytakes1-2daysvs.severalweeksfortypical
approaches• CustomershavesuccessfullyusedtheMAPasa
basisforcontinuousimprovement
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“Weareconsideringmigratingoursolutiontothecloudforbusinessandtechnicalreasons.
Aswebeginthisprocess,whatshouldwebeawareoftohelpensureoursolutionismigratedsuccessfully?Whatshouldwefocusonandprioritizeduringthisprocess?”
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Discover
1
CaptureandAnalyze
Improveuserexperienceandincreasesolutionadoption
§ Conductassessment§ Providefindingsandrecommendation
Evolve
4
Enhance
Plan
2
DeterminePath
Migrate
3
DeploySolution
§ Selectoption§ Preparation
§ Migratesolution§ Remediation§ Knowledgetransfer
§ Monitor§ ExtendPPMmaturity§ Adoptioncheckpoints
“CAServicescommitmenttocustomerserviceiswhatcontinuestobejustoneofthejoiningforcesinthebusinessrelationship.Withtheirhelp,wewereabletoimplementPPMtoincludetimetracking,financialsandresourcemanagementquickly(5weeks).”
ITProjectManager,SecurityProductsandServicesCompany
TransformyourCAPPMsolutionwiththecloudFollowthese4keystepsduringyourmigrationjourney
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IdentifyareasfortransformationImproveyoursolutionperformanceandmaximizethevalueofyourCAPPMinvestment
§ Evaluatebusinessprocesses
§ AssessPPMmaturity
§ DetermineOCMimpacts
§ Identifybestpracticestoleverage
§ Reviewusageandtelemetrystatics
§ Evaluatetechnicaldebt
§ AnalyzeSaaScostsavings
Atimetoreflect…......
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PlanningisessentialtosuccessfuladoptionConsideringimpactstopeople,processandtechnologyisamust!
PEOPLE
PROCESSTECHNOLOGY• Businessprocessunderstanding• Policies,proceduresandreporting• Businessprocessreengineering• DefineKPI’sandadoptionmetrics
• Organizationchangemanagement• Rolesandresponsibilities• Userexperience• Enablement
• Rationalizationofservices• Technicaldebtreduction• Complianceandaudits
Strategy
Compliance
Governance
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GoodcommunicationoptimizesthemigrationjourneyEnsuringbuyinfromstakeholders andteam iscrucialforasmoothmigrationprocess
§ Followtheplanbut bepreparedtopivotandreassess
§ Communicateoften
§ Definecleartestingstrategy
§ Ensuretestingteamunderstandsthesolutionandtheprocess
§ Dailystandupshelprisksmoreeasilybubbletothesurface
§ Setrealistictimelinesandvelocitygoalsfortheteam
§ Listen!
§ EvaluateadoptionKPI’swithdefinedtimelinestocheckprogress
§ Create18monthroadmaptoalignwithstrategy,desiredoutcomesandenduserneeds
§ Ensureteamhasproperskillstosupportsolution
§ Donotgetstuckatadeadend
§ Processeschange….it’sok
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Questions?
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Give-awaytime!
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Thankyou.
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