learner experience design: a new hope? #lxdesign #icdeunisa
TRANSCRIPT
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LEARNER EXPERIENCE DESIGN: A NEW HOPE?
JOYCE SEITZINGER #ICDEUNISA OCTOBER 2015
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WE HAVE SOME WICKED PROBLEMS
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MY EXPERIENCE
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Aberdeen Research interpretation of Andrew’s CX hierarchy
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WHAT IS USER EXPERIENCE DESIGN?
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The world is complex, and so too must be the ac6vi6es that we perform. But that doesn’t mean that we must live in con6nual frustra6on. No. The whole point of human-‐centered design is to tame complexity, to turn what would appear to be a complicated tool into one that fits the task, that is understandable, usable, enjoyable.
Don Norman, The Design of Everyday Things
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USER EXPERIENCE DESIGN
…to achieve high-‐quality user experience in a company's offerings there must be a seamless merging of the services of mul6ple disciplines.
The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.
Don Norman, & Jakob Nielsen
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INTERACTION DESIGN
In design, human–computer interac6on, and soMware development, interac6on design, oMen abbreviated IxD, is defined as "the prac6ce of designing interac6ve digital products, environments, systems, and services."
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SERVICE DESIGN
Service design is the inten6onal and thoughPul design of internal and customer-‐facing ac6vi6es needed to deliver a service. Where experience design concerns itself only with the customer-‐facing aspects, service design looks also at the experience of staff
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EMPATHY FOR THE USER
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METHODOLOGY
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IS THERE POTENTIAL FOR LEARNER EXPERIENCE DESIGN OR #LXDESIGN?
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DR. JESS KNOTT
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CARD SORTING
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USER OBSERVATION
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CODING CONVERSATIONS
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CODING CONVERSATIONS
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PERSONAS
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PERSONAS
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LEARNER JOURNEY MAPPING
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LEARNER JOURNEY MAPPING
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LEARNER JOURNEY MAPPING
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SMALL CHANGES ARE FINE: MIKE WESCH’S SYLLABUS
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EXPERIENCES ARE CO-CREATED
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CO-CREATED EXPERIENCES
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COMMUNITIES INFORMATION STREAMS
PERSONAL HUB COLLECTIONS
PRESENCE CURATION
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COMMUNITIES INFORMATION STREAMS
PERSONAL HUB COLLECTIONS
PRESENCE CURATION
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DESIGN IMPROVED CONNECTIONS
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INSTITUTIONAL EXPERIENCE
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COMMUNITY OF PRACTICE EXPERIENCE
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MOOC EXPERIENCES
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CONFERENCES
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DESIGNING FOR A CONSTELLATION OF EXPERIENCES
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Image cc license @BryanMMathers http://bryanmmathers.com/
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https://adventuresinbadging.wordpress.com/
AUSTRALIAN NATIONAL UNIVERSITY
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Image cc license @bryanmathers
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WHAT WILL IT TAKE TO ADOPT LEARNER EXPERIENCE DESIGN PRACTICES?
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EXPANDED TOOLKITS
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DIFFERENT WAYS OF COLLABORATING
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DIFFERENT WAYS OF COLLABORATING
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DIFFERENT WAYS OF COLLABORATING
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A COMMITMENT TO THE LEARNER EXPERIENCE
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EXPAND ON LX DESIGN RESEARCH
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THINK OF OURSELVES AS LEARNER EXPERIENCE DESIGNERS