learner handbook 20014 v1.0 (1)

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[Type text] Page 1

2014

Learner Handbook

2014

Australian Business Academy


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Australian Business AcademyABN: 72 101 963 240

CRICOS: 01752GRTO : 88201

Learner Handbook 20014 v1.0

Educate. Empower. Employ. i

Last Update: 7 December 2013

THE ABA ADVANTAGEGreat Results

- 100% of our learners who have wanted to go to university have received entrance intotheir 1STor 2NDchoice.

- 97% of graduates, who have wanted jobs, have found employment within 12 weeks ofgraduating.

Unique Australian Business Academy Experience

- Job ready programs integrated as a value add into our course offering

- Small class sizes and Learning Facilitators with industry experience- Personal attention with one-on-one support to all Learners- Progressive assessment- No ATAR required

Value for time and money

- Great value for time and money with accelerated pathways to employment oruniversity entrance

- VET FEE-HELP and flexible payment options - 'study now and pay later'

Award winning reputation

- Learners have high regard for our unique Australian Business Academy Experience- Nationally accredited and recognised courses and qualifications- Articulation and credit transfer options- Industry Recognised Awards - ABA as ACT Small Registered Training Organisation of

the Year: Winner in 2008, 2003 and 2001 Finalist in 2012, 2006, 2005, 2004, 2002 and 2000


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Educate. Empower. Employ. ii


General Managers Welcome

Matthew Smith

General Manager

Australian Business Academy (ABA) was founded in 1996 as a private

education provider with the philosophy of providing a dynamic, quality

approach to vocational education and learning. ABA is committed to

providing learners with access to vocational education that is highly

relevant and sought after in the employment market and incorporates

advances in knowledge, skills and technology. ABA provides learners

with a learning environment that embodies and nurtures innovation,knowledge and determination.

This will be a challenging and rewarding year where you will see the

results of your effort and commitment as you progress through your

course and enjoy the learner life and camaraderie of your colleagues at

ABA. Your development, progress, welfare and ultimate success as a

valued member of the ABA community are paramount. We are ready

to advise and assist you on all aspects of your study and participation

in ABA life.

This handbook provides information about ABA and your participation

in your chosen course. It guides our work and your study to create a

learning environment where we treat each other with respect and

dignity and the best opportunity for success. From all the staff and

Learning Facilitators of ABA we hope you enjoy your time with us and

achieve all the success you are seeking.

Thank you for coming to study at ABA as we look forward to your

graduation in your chosen field.


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Educate. Empower. Employ. iii


TABLE OF CONTENTS

THE ABA ADVANTAGE ................................................................................................................. IIGENERAL MANAGERS WELCOME .................................................................................................................. II

2014 KEY DATES....................................................... ................................................................. .................. 1

THE ABA CAMPUS TEAMS................................................................. ................................................... 2

1. ABOUT ABA .............................................................. ................................................................. ....... 3

1.1. The Australian Business Academy Handbook .......................................................... 31.2. On Campus locations ....................................................... ........................................ 31.3. Registration, accreditation and partnerships ............................................................ 31.4. Awards ........................................................ .............................................................. 31.5. Courses ................................................................................................ .................... 31.6. Industry and business partnerships ........................................................ .................. 41.7. University articulation................................................................................................ 4

2. PHILOSOPHY OF EDUCATION ................................................................ ........................................ 6

2.1. Principles .................................................................................................................. 62.2. Quality of education .......................................................... ........................................ 7

3. LEARNER RESPONSIBILITIES ................................................................ ........................................ 8

3.1. Behaviour ................................................................................................................. 83.2. Participation ........................................................... ................................................. 103.3. Safety ..................................................................................................................... 10

3.4. Learner contact details ........................................................................................... 113.5. Learner identification cards..................................................................................... 113.6. Timelines ................................................................................................ ................ 11

4. ACADEMIC MATTERS ........................................................ ............................................................ 12

4.1. Assessment ........................................................... ................................................. 124.2. Attendance .................................................................................. ........................... 134.3. Industry internship .................................................................................................. 134.4. Payment of monies outstanding and return of equipment ...................................... 134.5. Return of materials and equipment ......................................................... ................ 144.6. Conferring of awards and graduation ..................................................................... 144.7. Credit transfer and recognition of prior learning...................................................... 14

4.8. Qualification documents ......................................................................................... 154.9. Website accessible learner resources ............................................................... ..... 154.10. Passwords and learner numbers ............................................................................ 154.11. ABA as a case study ................................................................ .............................. 154.12. Academic Appeals and Non-academic Appeals processes .................................... 154.13. Penalties ................................................................ ................................................. 16

5. LEARNER SERVICES AND FACILITIES ........................................................................................ 18

5.1. ABA opening hours ........................................................... ...................................... 185.2. Austudy, Abstudy and Youth Allowance ......................................................... ........ 185.3. Printing ................................................................................................................... 185.4. Learner concessions .............................................................................................. 18

5.5. Learner lounge and facilities ........................................................ ........................... 19


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Educate. Empower. Employ. iv


6. CENSUS DATE, FEES, ENROLMENT DEFERRAL AND WITHDRAWAL ..................................... 20

6.1. Census Date .......................................................... ................................................. 20

6.2. Fee arrangements .................................................................... .............................. 206.3. Qualifications for enrolment ......................................................... ........................... 206.4. Terms and conditions of enrolment ........................................................................ 206.5. Withdrawn by the Campus Manager ...................................................................... 206.6. Withdrawal from a subject or program ............................................................... ..... 216.7. Inter-campus transfers ................................................................ ............................ 21

7. ABA INFORMATION TECHNOLOGY FACILITIES ......................................................... ................ 22

7.1. Guidelines for acceptable use ............................... ................................................. 227.2. Internet ................................................................................................................... 227.3. Responsibilities ................................................................. ...................................... 227.4. Passwords .............................................................................................................. 22

7.5. Acceptable and unacceptable use and behaviour .................................................. 237.6. Security Breaches .................................................................................................. 247.7. Privacy ........................................................ ............................................................ 257.8. Copyright compliance ..................................................................................... ........ 267.9. Violations of information technology guidelines ...................................................... 26

8. EMERGENCY PROCEDURES ....................................................... ................................................. 29

8.1. Emergency procedures - Canberra campus ........................................................... 298.2. Emergency procedures - Parramatta campus ........................................................ 30

9. AUSTRALIAN BUSINESS ACADEMY POLICIES AND FORMS ........................ ........................... 32

9.1. Equity and Fairness Policy Purpose................................................ ........ 33

9.2. Personal Information Policy................................................................ ....... 359.3. Privacy Policy................................................................................................... 379.4. VET Tuition Fee Assurance and Refund Policy.................................. 419.5. Request to refund VET FEE-HELP Tuition Fee................................. 459.6. Application for Credit Transfer and RPL..................................... ........ 479.7. Deferred Assessment Request Form..................................................... 499.8. Application for Consideration of Special Circumstances Form.. 519.9. Application for an Appeal Against an Academic Decision............ 559.10. Application for an Appeal Against a Non-Academic Decision..... 599.11. Enrolment Variation and Amendment Form..................................... 62


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Educate. Empower. Employ. 1Last Update: 18 December 2013

2014 Key Dates

On Campus Semester 1 / Term 1 begins Monday 3 FebruaryOnline Intake 1 begins Monday 3 February

Online Intake 2 begins Monday 3 March

Canberra Day (ACT Only) Monday 10 March

Online Intake 3 begins Monday 31 March

Good Friday Friday 18 April

Easter Monday Monday 1 April

On Campus Semester 1 / Term 1 ends Friday 11 April

On Campus Semester 1 / Term 2 begins Monday 21 April

Anzac Day Friday 25 April

Online Intake 4 begins Monday 5 May

Online Intake 5 begins Monday 2 June

Queens Birthday Monday 9 June

On Campus Semester 1 / Term 2 ends Friday 28 June

On Campus Semester 2 / Term 3 begins Monday 14 July

Online Intake 6 begins Monday 14 July

Online Intake 7 begins Monday 11 August

Online Intake 8 begins Monday 8 September

On Campus Term 3 ends Friday 19 September

Family and Community Day (ACT only) Monday 29 September

On Campus Semester 2 / Term 4 begins Monday 29 September

Online Intake 9 begins Monday 29 September

Labour Day Monday 6 October

Online Intake 10 begins Monday 27 October

On Campus Semester 2 / Term 4 ends Friday 5 December

View Census dates atwww.aba.edu.au/about/Apply-Now/Vet-Fee-Help
http://www.aba.edu.au/about/Apply-Now/Vet-Fee-Helphttp://www.aba.edu.au/about/Apply-Now/Vet-Fee-Helphttp://www.aba.edu.au/about/Apply-Now/Vet-Fee-Helphttp://www.aba.edu.au/about/Apply-Now/Vet-Fee-Help


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The ABA Campus Teams

Parramatta: Canberra

Campus Manager: Anita Woischuk Campus Manager: Brendan Farnhill

Learner Services Officer: Rochelle Newman Learner Services Officer: Tanya Dimitrova

Learner Recruiters: Clara Metti, Emily Lim, Learner Recruiters: Lucas WalkerSapideh Dorraji, Evan Moring Dan Eddleston

Liverpool OnlineCampus Manager: Mel Kane Campus Manager: Brendan Farnhill

Learner Services Officer: Kym Cashen Learner Services Officer: Belinda Reed

Learner Recruiters: Daniel Ho, James Daher Learner Recruiter: Kim Nguyen

General Manager

Matthew Smith


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1. About ABA1.1. The Australian Business Academy HandbookThis Handbook describes the Australian Business Academy (ABA), its facilities, courses of study,responsibilities of learners, policies for grievances, emergency procedures and other matters. It is your primaryresource for all matters concerning your study at ABA.

After reading this Learner Handbook, if any matter is unclear please contact your campus Learner ServicesOfficer or Campus Manager. We are here to help.

1.2. On Campus locationsParramatta Street address Level 4 56 Station

StreetParramattaPostal Address PO Box 562,

Parramatta, NSW 2124

Phone (02) 9806 0233

Canberra Street address Level 1 12 Moore Street

Canberra City

Postal Address GPO Box 1675,

Canberra, ACT 2601

Phone (02) 6248 0877

Liverpool Street address Level 1, 7 Moore Street

Liverpool

Phone (02) 9806 0233

1.3. Registration, accreditation and partnershipsABA is a Registered Training Organisation (RTO) number 88201. We are also registered with theCommonwealth Register of Institutions and Courses for Overseas Learners (CRICOS), number 01752G, to offercourses to overseas learners.

1.4. AwardsABA won the ACT Small Registered Training Organisation of the Year in 2001, 2003 and 2008 and was afinalist in 2000, 2002, 2004, 2005, 2006, 2007 and 2012.ABA was a state finalist in the Telstra Small Business Awards in 2004.In 2002 and 2006 ABA learners won the award of ACT Vocational Learner of the Year.In 2010 ABA was a finalist in the AFTA national awards for Industry Tourism Trainer of the Year.

1.5. CoursesABA offers the following courses:


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DIPLOMAS ADVANCED DIPLOMAS

Diploma of Graphic Design

Diploma of BusinessDiploma of Business Administration

Diploma of Human Resources Management

Diploma of Management

Diploma of Accounting

Diploma of Information Technology

Diploma of Tourism

Diploma of Sport and Recreation Administration

Diploma of Marketing

Advanced Diploma of Graphic Design

Advanced Diploma of ManagementAdvanced Diploma of Accounting

Advanced Diploma of Tourism

1.6. Industry and business partnershipsABAs reputation in industry has grown due to the practical edge of ABA courses across these industry sectorsand the expertise of Learning Facilitators who are sourced directly from industry. Industry and businesspartnerships are a cornerstone of the ABAs educational and learning strategies. These partnerships assure therelevance, adaptability and applicability of each subject area to changing industry and business skill needs, theemployment needs of employers and the job readiness of our graduates. Each course is highly practical withmost learners having an industry-based project to research, prepare and present for assessment as part of theEMP100 unit.

The benefit of this learning strategy is that it gives learners direct experience in live projects in a controlledenvironment and builds stronger links with industry and businesses as they see the value and skills of ABA

learners and graduates. Live assignments include market research projects, business plan development,corporate identity and style design, interactive multi-media CD-ROM and website development, travel packagedevelopment and sports event management.

1.7. University articulationABA advises and supports its new graduates who wish to further their studies at university and gain a degree intheir chosen field.

Through the process of articulation, ABA graduates can gain entry to university and credits for subjects studiedat ABA. ABA has agreements with large universities who will allow ABA graduates entry into second year forspecific courses.

Entry into university courses is highly competitive but an ABA credential, especially with good results, would bea real advantage in gaining a university place and receiving credit status in degree subjects. Even where entryor credit status is indicated, you may have to compete with many others for a limited number of places in thecourse of your choice.


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QUALIFICATIONS WITH 12 MONTHS CREDIT QUALIFICATION WITH 18 MONTHS CREDIT

Diploma of Graphic Design

Diploma of Business AdministrationDiploma of Human Resources Management

Diploma of Management

Diploma of Accounting

Diploma of Information Technology

Diploma of Tourism

Diploma of Sport and Recreation Administration

Diploma of Marketing

Advanced Diploma of Graphic Design

Advanced Diploma of ManagementAdvanced Diploma of Accounting

Advanced Diploma of Tourism

Please talk to your Learner Services Officer for further advice or view our credit transfer and articulation

agreements on the website under the VET FEE-HELP page.


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2. Philosophy of education2.1. PrinciplesIt is in the ecology of the ABA Academic Philosophy to empower our learners to build, define and achieve theiracademic goals via a teaching framework that supports, challenges, engages, promotes and rewards learning.This, then, empowers our learners to prosper in their future careers or study.

The underlying principle of our academic philosophy is to create a learning environment that is focussed,relevant, demanding and to do this within a context of support, mutual respect, ambition and pride.

Our academic philosophy is therefore:

2.1.1. Objectives basedCreating a learning environment that fosters the development of learner's aspirational goals that can guidethem in their studies.Being success driven in creating graduates that can grab pathways to employment or further education withthe confidence that a sound knowledge in their discipline can give.Developing in learners an inquisitive mind, open to new ideas and an invigoration to explore and build upontheir knowledge gained at ABA as their future lives bring challenges to be relished and solved.

2.1.2. Relevancy basedOur philosophy is grounded by creating programs that are relevant to the learner and their future pathways.In developing our diplomas and advanced diplomas, we present graduating learners with achievements thatare valued to those who would employ our graduates or accept them in further education.We recognise the necessity to build a learning environment that develops our learner's problem solvingabilities cogitative skills.We understand that subject matter that is real-world focussed is better learned and better applied. As such,we develop programs that have a direct association between the subject matter and how/ why the learnercan apply this knowledge to their future.Our belief that learning that is not confined to rigid parameters will better reflect the future to which learnerswill need to apply their knowledge.

2.1.3. Sound pedagogically basedOur philosophy is that learning is enhanced through engaging the learner in a process of guided learningtogether with encouragement and support to develop ideas for themselves.We see value in a learning program that is fairthat expects commitment from the learner and thatdevelops a firm sense of responsibility in their own learning and, ultimately, their achievement.Our belief is that, as a measure of competency, assessment that refrains from testing knowledge but, moreso, tests application of that knowledge in a practical sense, achieves superior results in learning.Academic philosophy that develops a learner centric learning model and encourages the learner to takecontrol of their learning.


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2.2. Quality of educationLearners benefit in studying at ABA through:

qualified, committed academic staff with relevant and current industry experience and knowledgesmall class sizes and individual attentioneveryday access to Learning Facilitators, the Campus Manager and the Learner Services Officerdedicated internship, employment and job search programs (EMP100, not mandatory for all learners)high quality, modern premisescurrent technology, computer systems and softwareencouragement and trainingpost-graduation support


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3. Learner responsibilities3.1. Behaviour3.1.1. What learners can expect from ABA staffLearner can expect that ABA staff will uphold ABAs values, which is to say that ABA staff will always be:

InspiringPassionatePersonalProfessionalRespectful

toward ABA learners and staff.

3.1.2. What ABA expects from learnersThe ABA expects all learners to treat other learners, staff and other users of the buildings in which ABAcampuses are located appropriately. This will enable everyone to make the most of their talents and abilities.Behaving appropriately means that learners will not:

Exhibit aggressive or abusive behaviour or behaviour which may affect other learners, staff members,or any other person in the campus and building area

Verbally abuse another learner, staff member, or any other person in the campus and building areaBe under the influence of illicit drugs or impaired by alcohol while in the campus and building areaBully, harass or intimidate another learner, staff member, or any other person in the campus andbuilding areaMake any form of unwelcome physical contact with another person in the campus and building areaTease or ridicule others in the campus and building areaDeny the reasonable request of another person in the campus and building area maliciously,discriminatorily, unfairly or without basisExclude or isolate other learnersUndermine the performance, reputation or professionalism of learners or staff by deliberatelywithholding information, resources or supplying incorrect information

Maliciously or mischievously gossip or complainPass abusive or harassing notes, emails, telephone calls, text messages, images, etc to learners orstaff during or after working hoursPass belittling opinions or unreasonable and unconstructive criticism or make offensive gesturesSteal or misuse ABA resourcesViewing inappropriate images or pornography in hard copy or electronically in the campus and buildingarea

Learners who do not comply with this policy may be suspended, asked to provide medical evidence of goodmental health, or have their enrolment cancelled. Fees for the units that have not yet been undertaken will notbe refunded. Appeals in relation to this policy are to be lodged in writing in accordance with the Non-AcademicAppeals policy described in this Handbook.


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3.1.3. ClassroomsLeave your classrooms in a tidy and clean state for the next users of the room.No food or drink, except for bottled water, is to be consumed in the classrooms.You are not permitted to place your feet, on the furniture or sit on desks.

3.1.4. Dress standardsDress at the ABA is to be clean, neat and presentable at all times. Unkempt, revealing (including midriff andsinglet tops) or offensive clothing are not acceptable. Rubber thongs and bare feet are not acceptable footwearon campus for safety reasons.

3.1.5. IllnessABAs emergency procedures require that if you become ill during class and need to leave the Campus, you firstadvise your Learning Facilitator and then the Learner Services Officer. This ensures that we know where youare in the event that the building requires emergency evacuation.

Details of doctors, medical facilities, chemists and counsellors are available from your Learner Services Officer.

3.1.6. LanguageABA expects all individuals to use appropriate language on campus. If you use disrespectful, inappropriate or

use foul language you will be asked to leave the classroom and the campus.

We accept no criticism of individuals. If you do not agree with someones ideas, feel free to question, challenge,ask for an explanation or agree to disagree. Do not attack or judge the individual. Always respect your peers.

3.1.7. Mobile phones, PDAs, MP3s and iPODsMobile phones, PDAs, MP3s,iPODs and iPads are not to be used in class or assessments without theexpressed permission of the Learning Facilitator. Mobile telephones are to be turned off or silent during classtime as a courtesy to your Learning Facilitators and fellow class members. You may direct genuinely importantcalls to the Learner Services Officer.

Mobile phones cannot be used as calculators in assessments or for similar purposes as this requires phones tobe switched on. Please ensure that you bring a calculator to class when needed.

Learners may bring personal laptops to the ABA for their personal use. Use of a laptop in class for taking notes,working on group projects and making presentations must be with the agreement of the Learning Facilitator.

In all cases, a laptop must be used in battery mode. It is prohibited to connect your personal laptop to the ABAspower or computer network. If you have data on your computer that you wish to use in a class presentation, youshould copy that data to either a CD-ROM or a USB drive which can then be loaded into ABAs computers foryour presentation. ABA does not take responsibility for any lost data stored on personal or ABA equipment.


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3.1.8. Respect for other users of the buildingAs a representative of ABAs learner body, you are expected to conduct yourself in an appropriate manner forother occupants of the building in which ABAs campuses are located. The thoroughfares in and around thebuilding are used by building occupants and visitors. It is not acceptable to block the thoroughfares in any wayor conduct ball games or similar activities in the building or its surrounds.

3.1.9. Rubbish and recyclingThere are rubbish bins in each classroom and in common areas. Please place any rubbish in the bins beforeyou leave the room. Do recycle any items where possible.

3.1.10. SmokingSmoking is prohibited within the building. Please observe permitted smoking areas outside the building.

3.1.11. VandalismVandalism on campus is not tolerated. Penalties include suspension and restitution. Learners found responsiblefor any vandalism will be required to restore the vandalised item or area to its original condition or make such

restitution as deemed appropriate by ABA. Suspension may be enforced until such actions are taken.

3.1.12. Left and lost propertyABA accepts no responsibility for learner property left in classrooms, on campus, at reception or with anymember of staff. Valuables, including laptops and other electrical items, will not be held at Reception forsafekeeping. They are the sole responsibility of the learner.

Please check with the Learner Services Officer for any lost property.

3.2. ParticipationTo facilitate learning, learners are expected to participate actively in classes by asking relevant questions,answering questions, participating in group exercises and in other ways contributing to the positive learningenvironment within the class. Where appropriate, learners will be asked to assess the contribution of fellowlearners in group exercises.

Learners are also expected to behave and not disrupt learning for fellow classmates. The Learning Facilitatorwill ask any learner who constantly disrupts a class to leave the class. Learners who continue disruptivebehaviour after counselling with ABA staff may be suspended or expelled from ABA.

3.3. SafetyWhere required, staff and learners will use appropriate safety or protective clothing or equipment.


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3.4. Learner contact detailsPlease keep the Learner Services Officer informed of your contact details and those of your responsible feepayer. Should you or your responsible fee payer change address during the semester, or acquire a new mobilephone number, please let us know the details. This way we can keep you, and them, up to date with informationduring and after your time at ABA.

3.5. Learner identification cardsAll learners are issued with a Learner Identification Card when they start at ABA.

Each learner must have their ID card with them at all times on campus. You will be required to produce your

card to borrow ABA equipment and undertake certain assignments and excursions.

The card includes a photo, your signature, date of birth and expiry date and is widely accepted as proof ofidentity. If you lose your card, every effort should be made to relocate it. Many full time learners are eligible fortravel concessions on public transport and the identity card confirms that eligibility.

If you lose or damage a card you can order a replacement from the Learner Services Officer.

3.6. TimelinesLearners are required to complete all assignments, reading, worksheets and set work either prior to or on thedate specified by your Learning Facilitator. Please ensure you are provided with an Assessment Submission

Receipt.

Email of work submitted to your Learning Facilitator is permitted. In all cases, learners must keep a copy of theirassignment work and their Assessment Submission Receipt.

There are academic penalties if assessment work is not submitted on the due date.


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4. Academic mattersTo successfully complete the requirements of your course, learners must:

Successfully complete all assessments for all required units of competenceMeet or exceed the minimum attendance requirement of 80%Meet or exceed the industry experience requirementsComplete all payments due to ABA, andReturn all materials and equipment borrowed from ABA in good order.

4.1. AssessmentLearners are assessed progressively throughout their course at ABA. Learners are allowed two attempts foreach assessment. Should a learner receive a grade of fail or be assessed as not yet competent in their first

attempt, the highest grade that can be achieved in their second attempt is a pass. Should a learner fail todemonstrate their competence in their second attempt at an assessment, they assessed as not competent inthat unit of competence.

Assessment will vary between subjects but will have some of the following types of assessment:

AssignmentIn class participationPortfolioIn-class observationWritten activitiesInterviewPresentationAssessments may be individual or group based. In a group assessment all learners should be equallyinvolved.

Learners should retain their submission receipts and their assessment feedback sheets until the end of theircourse. Learning Facilitators will brief learners about their progress in weeks 5 and 9 of each term.

4.1.1. Submitting an assessmentAssessments are submitted directly to your Learning Facilitator. If your Learning Facilitator is not available

you can submit your assessments to your Learner Services Officer.Assessment due dates are provided by your Learning Facilitator and must be adhered toWith their agreement, assessments can be emailed to your Learning Facilitator and send to their ABA emailaddressAll written assignments are to be typed and presented in the style and format set out in the ABACommunications Guidelines

4.1.2. Late or no submission of an assessmentAssignments not received by the due date will be recorded as an NYC result


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4.1.3. Re-submission of an assignmentAssignments can be submitted up to 14 calendar days after the date on which the assignment was due for re-assessment or initial assessment. An NYC result that exists more than 14 days after the assessment was duecan only be changed if the learner re-enrols in the relevant unit.

4.1.4. Assessment due date extensionIf a learner requires an extension to the due date for an assessment they must discuss this with their LearningFacilitator for their approval.

4.2. AttendanceClass attendance is compulsory. Learners who do not maintain a class attendance rate of 80% at all timesthroughout each term may have their enrolment cancelled as it may not be possible for learners who do notattend 80% of their classes to assimilate the knowledge component of their course.

Learning Facilitators give breaks at appropriate points during class however learners are expected to be in theclassroom before class commences and stay until the end of the class. Late arrival and early departure is notacceptable as it disrupts other learners and affects their learning outcomes. If you are more than 15 minuteslate, you will not be allowed to go into the class and you will have to wait until after a break to be allowed backinto the class.

4.3. Industry internshipAn important part of your education is the industry experience that all learners are required to complete. Thisinvolves gaining unpaid employment for 60 hours in a field relevant to your studies.

Industry Internship is a requirement of your course and will need to be completed in full. It is the learnersresponsibility to source an internship. While on your internship our learners are covered by ABA work coverinsurance.

Any learner who is unable to attend the internship work place is to give 24 hours notice to the host organisationand ABA.

As placements are designed to mirror normal work conditions, learners are expected to conduct themselvesappropriately at all times while on their internship. This includes wearing appropriate clothing and following theworkplace rules.

In some circumstances, recognition of prior or concurrent industry experience will be given and part or the wholeof the industry experience requirement will not need to be taken. This decision will be made by the CampusManager upon your application for RPL.

4.4. Payment of monies outstanding and return of equipmentA condition of an award granted by ABA is that all fees and payments due to ABA have been paid in full.


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4.5. Return of materials and equipmentA condition of an award granted by ABA is that all books and equipment borrowed or hired from ABA arereturned in good order.

4.6. Conferring of awards and graduationDiplomas and Advanced Diplomas will be conferred on learners meeting the conditions of that particular award.The date of confirmation will be the Graduation Day. A graduation ceremony will be held in each On Campuslocation each year. Learners not meeting the requirements of their Award will not graduate and will notparticipate in the Graduation Ceremony.

4.7. Credit transfer and recognition of prior learningWhen entering ABA, learners are invited to seek recognition of prior learning (RPL) and credit transfer for anyprevious formal study and learning achieved through life or industry experience that the learner believe coversspecific elements of the course in which they are enrolled.

Recognition of prior learning (RPL) and credit transfer are alternative learning pathways within the AustralianQualification Framework (AQF). The difference between the two is that credit transfer relates to learningachieved through formal education and training and RPL is learning achieved outside the formal education andtraining system.

Credit transfer and RPL can both be used in two ways:

as alternative mechanisms for access to a course or qualification such as obtaining a place in a course

using RPL (based on life or industry experience) or credit transfer (based on having completed analternative course at an equivalent level) when they have not completed the Higher School Certificate orequivalent qualificationfor the award of credit in a course or qualification leading to the partial completion for that course orqualification credit may be awarded on the basis of a combination of credit transfer and an individual RPLassessment for additional non-formal or informal learning.

It is ABA policy that a learner cannot receive more than a total of 50% for credit transfer or RPL in an ABAcourse.

The following procedures will be followed:

Learners are invited to seek credit transfer for any previous study and recognition of prior learning (RPL) forlearning from work and life and experience they believe cover specific elements of a subject in which theyare enrolled,Learners must apply for credit transfer and RPL before the Census Date.The application is to be made on the Application for Credit Transfer and RPL, a copy of which is included inthis Handbook.Learners must submit all relevant documentation and other relevant evidence as part of their Application forCredit Transfer and RPL. Assessment of the application will be in the form of a review of the documentationand may include an interview and oral and written assessment.Required documentary evidence includes academic and training transcripts and certificates, course andsubject outlines, job descriptions, evidence of industry experience, referee reports and testimonials.Address the application and submit it to the Learner Services Officer who will issue a receipt.


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Application for Credit Transfer and RPL assessments will be conducted by a Learning Facilitator.Application for Credit Transfer and RPL assessments will be completed and the learner advised of theoutcome within three weeks from the day the application is submitted. Meanwhile, it is in the learner's bestinterest to participate fully in their course until they are informed of the outcome of their application.Appeals against the outcome of credit transfer and RPL assessments are to be lodged in writing inaccordance with the Academic Appeals policy described in this Handbook.

4.8. Qualification documentsAn Academic Statement is a statement of results for all subjects completed to date and completion, if attained,of any award. A Certificate is the document that conveys upon the learner their Award.

Each learner will receive an Academic Statement and a Certificate at the completion of their studies, upongraduation. There is no charge for either at graduation. Replacement documents are available from Learner

Services.

4.9. Website accessible learner resourcesLearners can access student resources via the LearnerResources menu item on the ABA website.

Learner Resources gives access to:

ABA Communications GuidelinesEmployment pathway informationLearner resultsThe Online Campus

Learner GuidesTimetablesThe ABA style guideLearner awardsAnd key dates

4.10. Passwords and learner numbersAccess to Learner Resources is by username and password. This is provided during orientation. Learners mustkeep their password confidential.

4.11.

ABA as a case study

Learners are not permitted to use ABA as the subject of an assessment piece without prior permission from theCampus Manager. Written submissions to use ABA as a case study for a subject must be forwarded to theCampus Manager via the relevant Learning Facilitator before any such project is commenced.

4.12. Academic Appeals and Non-academic Appeals processesAn appeal must be received within three weeks of a decision being conveyed to a learner for which the appeal isbeing made. An appeal will not be heard if made after this period.

An appeal can take two forms: an Academic Appeal or a Non-academic Appeal:


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Application for an Appeal Against an Academic DecisionApplication for an Appeal Against a Non-Academic Decision

4.12.1. Academic AppealLearners are to raise their concern with their Learning Facilitator in the first instance or with their CampusManager. Learners must raise the matter, if unresolved with their Campus Manager prior to submission of aformal Academic Appeal. Learners must submit any appeal on the appropriate Appeals Form contained in thisHandbook. The appeal will be heard by the General Manager. An appeal will not generally be heard unless thisprocedure is followed.

If the learner is not satisfied with the decision made by the General Manager the learner may refer the matter tothe Administrative and Civil Appeals Tribunal, an Australian government body. There may be fees and charges

involved in this action to be borne by the learner.

4.12.2. Non-academic AppealLearners are to raise their concern with their Campus Manager in the first instance prior to submission of aformal Non-academic Appeal. Learners must submit any appeal on the Appeals Form contained in thishandbook. The appeal will be heard by the Campus Manager. If a learner is not satisfied with the decision of theCampus Manager the learner may appeal to the General Manager. An appeal will not generally be heard unlessthis procedure is followed.

If the learner is not satisfied with the decision made by the General Manager the learner may refer the matter to

the Administrative and Civil Appeals Tribunal, an Australian government body. There may be fees and chargesinvolved in this action to be borne by the learner.

4.13. Penalties4.13.1. CheatingCheating is any means by which a learner gains or causes to be gained an unfair advantage in an assessment.

Cheating includes, but is not limited to the following:

passing information to, or receiving information from, other sources during tests or assignmentsbringing or importing disallowed material into examinations or testscopying the work of others, including plagiarism (see 4.1.4.2)allowing other learners to copy your work.

4.13.2. PlagiarismPlagiarism is a form of cheating that involves improper use of another persons work without dueacknowledgement of the source, thereby inferring that the work is that of the person who has plagiarised.

This is a very serious form of cheating.


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4.13.3. Cheating penaltiesThe penalties for cheating are:

1st Offence: A warning will be issued and a make-up assessment will be required. The maximumgrade will be a Pass.

2nd or subsequent offence in any assessment of any subject. A grade of NC will be awarded for thatUnit of Competence. No make-up opportunity will be given. The learner will need to re-enrol in the Unitof Competence and pay appropriate fees when next the Unit of Competence is presented.

Appeals in relation to a cheating related penalty are to be lodged in writing in accordance with the Academic

Appeals policy described in this Handbook.


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5. Learner services and facilities5.1. ABA opening hours

Monday to Friday 8:30 am to 5:30 pm.Saturday by appointment.Opening hours during non-teaching or exam weeks vary. Notifications are provided on LearnerNoticeboards in the campus. Learners with particular needs during these periods should contact theirLearner Services Officer.

5.2. Austudy, Abstudy and Youth AllowanceLearners taking ABA courses may be eligible for financial assistance through Austudy, Abstudy and YouthAllowance subject to the conditions which apply to each allowance

Centrelink administers these allowances. For information phone Centrelinks youth and learners line13 24 90 or Abstudy line 13 23 17 or go towww.centrelink.gov.au/internet/internet.nsf/individuals/st_payments.htm

5.3. PrintingPrinters are supplied for learners in all computer labs. Paper is provided for learners to print assignments andassessment pieces.

Learners are allocated an allowance of $20 each semester for printing. Each page of black and white printing ischarged at 10 cents and Graphic Design learners who wish to print in colour are charged 20 cents. Wheneveryou choose a print, the system will tell you how much the proposed print will cost you, the balance left in your

account and ask for confirmation that you wish to print. Use this resource carefully.

You can recharge your print account with a minimum of $5.00 credit via the Learner Services Officer. Toconserve resources, learners should save files onto their own storage devices or email them.

5.4. Learner concessions5.4.1. CanberraFull-time ABA Canberra learners are eligible for all normal concessions including:

State Rail Concession for New South Wales RailwaysStudent discount for air travelOther concessions normally granted to full-time students

5.4.2. Parramatta and LiverpoolFull-time ABA Parramatta learners who are not employed part time are eligible for all normal concessionsavailable to full-time students within NSW. This includes:

public transportall CityRail train, STA buses and ferries
http://www.centrelink.gov.au/internet/internet.nsf/individuals/st_payments.htmhttp://www.centrelink.gov.au/internet/internet.nsf/individuals/st_payments.htmhttp://www.centrelink.gov.au/internet/internet.nsf/individuals/st_payments.htm


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private bus companies (such as Westbus, Harris Park Transport and Baxter Coach Lineapplicationrequired)State Rail Concession for New South Wales Railwayscountry servicesstudent discount for air travelother concessions normally granted to full-time students

5.5. Learner Study Area and facilitiesEach ABA campus has a study area where learners may congregate between classes. Please use thesefacilities responsibly and ensure that you leave the lounge area clean and tidy for all users.


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6. Census Date, fees, enrolment Deferral and Withdrawal6.1. Census DateAll census dates are published on the ABA website on the VET FEE-HELP page. The Census Date will be notbe less than 20% of the way through the course being studied.

The Census Date is that date after which it is not possible to defer, alter or withdraw from a subject withoutacademic penalty or monetary cost.

6.2. Fee arrangementsAll fees are firm for the period of initial enrolment initially and for study taken contiguouslyABA reserves the right to vary course fees without notice

Payments can be made by cash, cheque, EFTPOS, MasterCard, Visa, AMEX or Diners Club

6.3. Qualifications for enrolmentABA accepts:

learners currently studying for the Higher School Certificate or its equivalent or those who have completedthe HSC or its equivalent in recent yearsgraduates who have completed university courses and who want to add a professional qualification to theirdegree, and/ ormature age people who have industry experience and who want to change, re-orient or upgrade theircareers

6.4. Terms and conditions of enrolmentABAs terms and conditions of enrolment are accepted when theApplication for Enrolmentform is signed by theApplicant (and by the Responsible Fee Payer (RFP), if that person is different) and submitted to ABA. Theapplication may be accepted or rejected by ABA, and if it is accepted, it will be signed by ABA and a copy storedon the applicants Learner File.

6.5. Withdrawn by the Campus ManagerABA reserves the right to cancel the enrolment and/or withdraw a learner for breaching the rules of ABA as setout in this or subsequent Learner Handbooks.

Should enrolment cancellation or withdrawal initiated by ABA occur prior to the Census Date, tuition fees will notbe applied and no academic penalty noted.

Should this occur after the Census Date there will be no refund of tuition fees and an academic penalty will beapplied.


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6.6. Withdrawal from a subject or programIt is important to realise that once a learner (or responsible fee payer) has signed the Application for EnrolmentForm and that enrolment is accepted by ABA, the learner is personally liable for all fees payable to ABA eitherdirectly, if a non-VET FEE HELP learner, or through the VET FEE HELP system. If a learner either leaves ABAor does not commence study and fails to withdraw or defer from a course or subject(s)/units in the manneroutlined below, on or prior to the Census Date, they remain liable for all tuition fees.

A learner wishing to withdraw or defer must complete and lodge an Enrolment Variation orWithdrawal Form prior to Census Date. Failure to do so will cause the learner to be liable for

tuition fees.

6.6.1. Withdrawal PolicyApplications for withdrawal must be made in writing on the prescribed formWithdrawals from a unit after Census Date will incur the full cost of the unit

6.6.2. Deferral PolicyApplications for deferral must be made in writing on the Enrolment Variation and Amendment Form, acopy of which is included in this HandbookA request for withdrawal prior to the Census Date will be granted in all instances and all tuition chargeswill not be applied nor academic penalty be notedAn Enrolment Variation and Amendment Form, a copy of which is included in this Handbook, must besubmittedDeferral from a unit after Census Date will incur the full cost of the unitThe maximum deferral period is ONE YEARA learner may appeal a decision made in relation to deferral using the Application for an Appeal Againsta Non-Academic Decision Form

6.7. Inter-campus transfersTransfers between ABA campuses are allowed only at the discretion of the Campus Manager. A learner seeking

transfer should write to the Campus Manager outlining their request using the Application for Credit Transferand RPL.


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7. ABA Information Technology FacilitiesThe ability to use ABAs computing facilities is accompanied by the responsibility of exercising high standards ofhonesty and consideration for others. When you log on to the ABA network you are accepting ABA InformationTechnology acceptable use requirements as set out below. You take responsibility for your actions in using thecomputing hardware and software and consent to any sanctions or disciplinary action which may result.

The using of and participation in ABA on-line, in-class, on-campus and remote computing resources forunproductive, offensive, inappropriate or illegal tasks is not allowed. This Handbook describes what isacceptable and not acceptable use and behaviour on ABA IT and computer facilities. This Handbook alsodescribes actions that may be taken if inappropriate use of facilities is made by learners.

Use of ABA IT and computing facilities includes but is not limited to the ABA network, ABA access to theInternet, Computers, software, printers, scanners, display monitors and other peripherals.

7.1. Guidelines for acceptable useThe guiding principles for acceptable use are for learners to:

use computing facilities only for their academic workshow consideration to othersdo not provide access to unauthorised usersrespect the privacy of all other userscomply with all relevant rules

7.2. InternetABA computing systems are connected to the Internet. For your academic work you may use the Internet tocommunicate with other users by electronic mail, read newsgroups, transfer files and search for information onthe World Wide Web.

7.3. ResponsibilitiesAll users share responsibility for the integrity and security of ABAs networks, hardware and software. If youobserve any breach of system or network security please inform a member of the ABA staff immediately.

Learners may:

use the facilities available in any of the laboratories and the learner common room if the laboratories are notbeing used for a class, and if you are not depriving other learners of access. Do not occupy a terminal forexcessive periods if others are waitingonly use ABA computing systems for which you have been given an account by an authorised persononly use a personal laptop on battery power and not connected to ABA power or computing network in anyarea of ABA and in class only with the agreement of the Learning Facilitator

7.4. PasswordsPasswords are critical to system security. These are the important points to remember about choosing apassword:


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choose a password that is easy to remember but hard to guessnever write down your password

never tell your password to another personnever let another person see you enter your password

7.5. Acceptable and unacceptable use and behaviour7.5.1. Penalties for unacceptable use of computer or IT facilitiesABA reserves the right to withdraw access rights to any learner who misuses computing services. Furtherdisciplinary action may be taken may be taken against learners who misuse computing services. The non-academic appeal processes described in this Handbook are open to Learners against whom disciplinary actionis taken.

7.5.2. Monitoring of learner use of IT and computing facilitiesABA reserves the right to monitor all communications, use and data stored on ABA network servers andworkstations, all interactions across the network made by learners and all interactions made on or via theInternet by learners.

7.5.3. Acceptable use of IT and computing facilitiesLearners are to show respect for others when using or participating in on-line learning activities. Acceptable use

includes but is not limited to:

limited use of ABA network and facilities for private useusing computing facilities for academic workrespecting the privacy of all other users at all timesobeying all relevant rulesusing language appropriate to the public nature of blog or wiki sites provided for learner commentfacilitating a respectful two-way on-line communication without bullying or ridiculing othersshowing consideration to others

7.5.4. Unacceptable use of IT and computing facilitiesABA sees as unacceptable use of its Computing and IT facilities as including but not limited to the following:

Learners should ensure that they do not:

distribute ABA licensed software to othersopen attachments from un-trusted sources when using email or the internet or when using external storagedevices such as discs or USB drivesbrowse, read or send mail from any other users mailbox unless granted permission

originate or circulate items with objectionable or offensive contentuse abusive, objectionable or offensive language or provide unlawful information in emails, blogs, wikis or

websites


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send or participate in the circulation of chain letterssend inflammatory, harassing, threatening or slanderous email

violate any software licenses, copyrights, state, federal or international laws governing intellectual propertyand online activitiesuse encryption on email as this circumvents virus checking software and firewall rules of operationclick on the unsubscribe option to unsolicited email (spam) mailprovide access to unauthorised usersaccess internet sites that are not associated with their academic workdownload inappropriate filesupload any content from ABA that would be seen as inappropriate distribute software to othersgive their ABA password to any other person except to the ABA Systems Administrator

Except for limited personal use for email purposes that ABA would consider reasonable, activities whichobviously violate the principles of acceptable use are unacceptable. Such unacceptable behaviour includes, but

is not limited to, the following actions:

using the computing systems for the conduct of a business or any other commercial purposesfailing to obey any reasonable instruction from a Learning Facilitator, network administrator or other staffmemberwilfully or through negligence damaging or altering the arrangement of the ABA's computing hardware andsoftware. This includes connecting laptops or any other device to computers or networks without priorpermissionattempting to interfere with supervisory or accounting activities of the ABA's computer systems or obtainingsystems privileges to which you are not entitled. Any such attempt is a serious transgressionencrypting information in your files for any purpose other than those prescribed or explicitly permitted by

ABAusing language appropriate to the public nature of blog or wiki sites provided for learner commentfacilitating a respectful two-way on-line communication without bullying or ridiculing others.having any publicly accessible files (such as a plan or project) in your account that contain abuse or anyother material that contravenes ant-discrimination laws, which includes harassment, or is otherwiseinsulting, rude, abusive or offensivesending forged email messages from or to the ABA network

7.6. Security BreachesSecurity breaches include, but are not limited to, the following actions by learners:

allowing another person to access your account, such as telling them your passwordintentionally accessing or attempting to access another user's account, programs or data files with orwithout their explicit permission. An exception may be for group projects where a prior arrangement hasbeen made for learners to collaborate on a projectusing the computer systems for any form of cheating or plagiarismattempting to gain unauthorised access to any computer system within or outside the ABAattempting to circumvent any hardware or software protection or prescribed resource limits.

7.6.1. What you are allowed to doFollowing is a list of things you are allowed to do with the computers and in the computer labs:


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surf the Internet for research purposes, not for personal use. Leave your personal research for home or thepublic libraryuse computing programs provided for ABA and study use only, not for personal useask as many questions as you likeadd paper to the printerscopy your work onto a CD ROM, floppy disk where that is available, or save it onto a USB with permissionof your Learning Facilitator. You are not allowed to copy other peoples worklogon with your User ID and passwordnobody elsesuse your personal laptop in battery mode in any area of ABA and in class only with the agreement of yourLearning Facilitatorlisten to music on an ABA computer through headphones only with permission of the Learning Facilitator.

7.6.2. What you are not allowed to doYou are not allowed to do the following with computers and in the computer labs

use the computer system for your personal usebring in programs and load them onto the computer systemconnect your personal laptop toABAs power or computer networkdownload computer programs, including games, from the Internet or any other sourcevisit inappropriate web sites that may cause a security breach or offend other users on the networkamend Windows or computer settings and parameters without permission from a Learning Facilitatorview or alter files owned or created by others without their permissiontake any sort of drink or food into any of the computer labs

listen to music on any ABA computer through the internal speakers or attached external speakers unless itis part of a presentation in class.

7.7. PrivacyABAs network, systems and facilities are the property of ABA. Anything sent or received using the network,systems and facilities of ABA will be transmitted and stored on ABA property.

ABA reserves the right to monitor both usage and content of data, discussion forums and visits to Internet sitesusing ABA resources to:

identify inappropriate use

protect system securitymaintain system performanceprotect the rights and property of ABAprotect the rights and privacy of each learnerdetermine compliance with this policy and Commonwealth and state legislation.

ABA also monitors and records network traffic for accounting purposes, troubleshooting and systemsmanagement, including:

internet sites accessedusage data such as account names, source and destination accounts and sites

dates and times of transmission or access


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size of transmitted materialother usage related data.

ABA reserves the right to inspect, copy, store and disclose the contents of the electronic communications ofauthorised users including learners. This may be to identify inappropriate use related to a complaint,investigation request or allegation of misuse.

Following authorisation from appropriate ABA managers, the police or other law enforcement agencies, ABAreserves the right to assist in the investigation of an offence. The contents of electronic communications,properly obtained for legitimate business or ABA purposes, may be disclosed without requiring expresspermission of the employee or authorised user.

Monitoring and inspection can apply to personal and ABA use of intranet or Internet services and personal andABA related email messages. You should always assume that everything you send by email, post to a

newsgroup or network server or post via a web site is public and may be read by people other than expectedrecipients. Any email messages, whether personal or business, may be accessed as documents under theFreedom of Information Act 1982 and may also be tendered in court as evidence.

Always assume that any web site you visit will at least know the Internet address you are coming from and thatthe same is true for emails that you send.

7.8. Copyright complianceThe Copyright Act 1968 sets out the exclusive rights of copyright owners and the rights of users. As well, certainuses may be covered by licence agreements to which ABA is party.

It is illegal to place on a Web page, CD ROM, video or digital image any pictures or videos of people without thepermission of the people in the picture or video or the copyright owner.

Software programs are protected by the Copyright Act. You do not have the right to make or distribute copies ofprograms without specific permission of the copyright holder.

It is not permitted to:

perform any action that is in breach of the Copyright Act, in particular downloading, copying or donatingcopyrighted softwaredownload or store any commercial, shareware or freeware software not related to your academic work,without prior written approval from ABA

install or use any executable program, other than those created during your own academic work, withoutprior written approval from ABA.

7.9. Violations of information technology guidelines7.9.1. What happens if you don't act responsibly?ABA considers any breach of your responsibilities in the use of the information technology facilities a seriousoffence. ABA reserves the right to copy and examine files or information resident on, or transmitted via, ABAinformation technology resources.


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Learners deemed to be in breach of the information technology principles and guidelines are subject todisciplinary action, which may include suspension or expulsion.

Offenders may also be prosecuted under Commonwealth, state and international law.

ABA:

may temporarily remove material from web sites or close any account that is endangering the running of thesystem or that is being reviewed for inappropriate or illegal useimmediately suspend your access to the computing facilities and suspend your account on the centralsystemsrequired you to appear before appropriate ABA staff members who will determine action to be taken.

7.9.2. Legal implicationsUnauthorised access to computer systems and materials stored on such systems is a criminal offence underCommonwealth Law. You may wish to refer to the Crimes Act 1914.

Any action that constitutes a breach of the Copyright Act 1968 will have legal implications for ABA as well as thelearner responsible for the breach.

ABA cooperates with law enforcement authorities to ensure the security and integrity of ABAs networks andcomputer systems.

7.9.3. ABA computing facilitiesThe following pages provide more information on ABAs computing system and are part of ABAs InformationTechnology acceptable use requirements.

7.9.4. Data retention and securityIn the event of computer failure, major maintenance or system change over, the master image is copied onto theABA system, restoring the system to new. This process deletes all files from student data storage areas andreplaces them with the new system.

Learners are strongly advised to back up regularly ALL work to a USB (flash) drive, a CD ROM or anexternal drive.

7.9.5. PC lab - Software and hardwareYou have access to the local C drive on computers to run programs. You have access to the student networkdrive to store your documents and files. Please note that all students have access to this area. Do not storecompleted assessments in this area as they can be accessed by other students.

Do not store your documents on the C drive as it is cleaned up on a regular basis.


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Each lab has a printer connected to a specific computer. This computer is responsible for sharing the attachedprinter with all the other computers in the lab and must be switched on and running Windows for printing fromany of the other computers.

All computers are connected to a server. This makes up the network. The server manages how you connect tothe student folder and any other computer resources you are allowed to connect to, such as printers and sharedfolders on the server.

7.9.6. Computer security and the InternetThe Learner network uses security monitoring software to monitor all uses of the computer and network andprovides reports to authorised ABA staff. The computers and programs are for learner work only and not forpersonal use. Any use outside prescribed use of the programs provided is considered a breach of security andmay result in a learners access being withdrawn either temporarily or permanently.

This monitoring software also monitors web pages and web sites that users attempt to visit and prevents accessto inappropriate web sites and pages. There are general categories of web pages and web sites that aredeemed to be inappropriate. The filter can also block individual web sites.

7.9.7. Blocked file typesThe security monitoring software also blocks file types. These are files that have certain file extensions. A filehas a name and a file extension, which is related to the program in use.

For example, Microsoft Word is a word processing program that stores its files with a DOCextensionMyDocument.doc. Microsoft Excel stores its files with anXLSfile extensionMySpreadSheet.xls. Music filescan have a WAV(wave file) file extension or a MP3(MPEG file) file extension, such as MySong.wavorModona.mp3. The security filter will stop downloading of files that are of the types:

MP3MPEGEXEAVIZIP

7.9.8. Unauthorised softwareLoading and using unauthorised programs on ABA computers is considered a severe security breach.

Any learner breaching network security will have their computing account suspended immediately. Your accountwill not be restored until management resolves the security breach. If ABA incurs a cost in restoring the learnercomputing network the offending learner(s) are liable for full payment of that cost before their access rights arerestored.


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8. Emergency procedures8.1. Emergency procedures - Canberra campusDuring your first week at ABA, and at various points throughout the year, the Campus Manager and LearningFacilitators will drill you on emergency procedures.

8.1.1. Roles in emergenciesChief Warden (white helmet)Floor Wardens (yellow helmet)Area Wardens (red helmet)In-house First Aid Officers (green helmet with a white cross)

8.1.2. What to do in case of a building evacuationFollow the directions of the wardens or emergency officers (police, fire brigade) to leave the building.

8.1.3. AlarmsOn activation of the fire systems in your building the following tones will be heard. Follow the directions of yourwardens to minimise unnecessary evacuations.

WARNING TONE ACTION

Alert BEEP BEEP BEEP Be ready to evacuate. Followwardens directions

WARNING TONE ACTION

Evacuation WHOOP WHOOP WHOOP Wardens only respond to this tone

Evacuate to the Assembly area.

REMEMBER: DO NOT USE LIFTS IN AN EMERGENCY

8.1.4. Assembly AreaThe corner of Barry Drive and Northbourne Avenue.


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8.1.5. After hours instructionsIn the event of an Alert Tone being sounded after normal working hours, do not assume it is a false alarm, evenif there is no evidence on your floor.

After hours all persons should, for their own safety, evacuate their floor when the evacuation signal is soundedand wait for instruction from the Fire Brigade before re-entering the building.

WARNING TONE ACTION

Alert BEEP BEEP BEEP Evacuate to the Assembly area.

WARNING TONE ACTION

Evacuation WHOOP WHOOP WHOOP Evacuate to the Assembly area.


8.2. Emergency procedures - Parramatta campusDuring your first week at ABA, and at various points throughout the year, the Campus Manager and LearningFacilitators will drill you on emergency procedures.

8.2.1. Roles in emergenciesChief Warden (white helmet)Floor Wardens (yellow helmet)Area Wardens (red helmet)In-house First Aid Officers (green helmet with a white cross)

8.2.2. What to do in case of a building evacuationFollow the directions of the wardens or emergency officers (police, fire brigade) to leave the building.


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8.2.3. AlarmsWARNING TONE ACTION

Alert BEEP BEEP BEEP Be ready to evacuate. Followwardens directions

WARNING TONE ACTION

Evacuation WHOOP WHOOP WHOOP Wardens only respond to this tone

Evacuate to the Assembly area.


8.2.4. Assemble PointsParramatta: St Ioannis, Greek Orthodox Church in Hassal St..Canberra: Cnr of Moore st and Barry DrLiverpool: Cnr of Moore and Bigge St


8.2.5. After hours instructionsIn the event of an Alert Tone being sounded after normal working hours, do not assume it is a false alarm, evenif there is no evidence on your floor.

After hours all persons should, for their own safety, evacuate their floor when the evacuation signal is soundedand wait for instruction from the Fire Brigade before re-entering the building.

WARNING TONE ACTION

Alert BEEP BEEP BEEP Evacuate to the Assembly area.

WARNING TONE ACTION

Evacuation WHOOP WHOOP WHOOP Evacuate to the Assembly area.



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9. Australian Business Academy Policies and FormsThe following policies apply to ABA learners:

Application for an Appeal Against a Non-Academic DecisionApplication for an Appeal Against an Academic DecisionApplication for Consideration of Special Circumstances FormApplication for Credit Transfer and RPLDeferred Assessment Request FormEnrolment Variation and Amendment FormEquity and Fairness PolicyPersonal Information PolicyPrivacy PolicyRequest to refund VET FEE-HELP Tuition Fee

VET Tuition Fee Assurance and Refund Policy


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9.1. Equity and Fairness Policy PurposeThe purpose of this policy is to describe procedures and policies relating to the fair and equitable treatment of alllearners, or prospective learners, seeking to enrol in a course or subject of study, participating in or beingassessed in a course or subject of study, applying for financial assistance and other matters as provided byAustralian Business Academy.

Scope

This Policy covers but is not limited to the following:

All prospective learnersAll learners

Communication of Policy

The Policy will be made known to persons acting on behalf of Australian Business Academy in the enrolment oflearners.

The Policy will be included in the Academic Handbook.

Procedures

Australian Business Academy will:

1. Assess each learner enrolment application on its merits without cognisance to the learners applicationfor or acceptance of VET FEE-HELP assistance.

2. Present each subject of study in a similar way to all learners without cognisance to the learnersapplication for or acceptance of VET FEE-HELP assistance.

3. Assess the performance or competency of each learner in a subject of study without cognisance to thelearners application for or acceptance of VET FEE-HELP assistance.

4. Assess each learner enrolment application on its merits without cognisance to the learnersreligion,gender, physical disability, sexual preferences, age, nationality or ethnicity.

5. Present each subject of study in a similar way to all learners without cognisance to the learners religion,gender, physical disability, sexual preferences, age, nationality or ethnicity.

6. Assess the performance or competency of each learner in a subject of study without cognisance to thelearners

7. Provide an environment of equity and fairness in all aspects of the learners experience at AustralianBusiness Academy

8. Have in place policies to address any evidence of, but not limited to, sexual harassment, bullying, racialor ethnic discrimination, religious intolerance or other matters leading to unfair treatment.


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Exception

This Policy does not prevent Australian Business Academy from taking into account a learners educationaldisadvantages in determining a learners application to enrol in or continue enrolment in a subject or course ofstudy.

Associated Policies

This Policy may be applied in conjunction with non-academic and academic grievance policies.

Endorsements and Warranties

These Policies have been ratified by the ABA General Manager or by its delegated authority.


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9.2. Personal Information PolicyPurpose

The purpose of this policy is to describe procedures and policies relating to information collected and used byAustralian Business Academy and the rights of individuals to that information and the proper storage andsecurity of this information.

Australian Business Academy treats the privacy of its learners and employees with the utmost seriousness andfirmly upholds the ideal that every person has a fundamental right to privacy, which extends to the use anddisclosure of their personal information. Australian Business Academy is committed to maintaining privacy ofinformation in accordance with the Information Privacy Principles (IPPs) as set out in the CommonwealthPrivacy Act 1988, the requirements of the Higher Education Support ACT 2003 and its own internal procedures.

Scope

This Policy covers the following:

All prospective learnersAll learners

Communication of Policy

The Policy will be included in the Academic Handbook.The Policy will be included in the Learner Handbook.

ProceduresWhen you enrol with Australian Business Academy, you will be asked to provide a certain amount of personalinformation. Australian Business Academy collects personal information in order to assist in the provision ofacademic and non academic services. Australian Business Academy will only collect information if it is requiredfor a specific function or purpose of the Australian Business Academy.

You will be required to provide personal information on your Enrolment forms, Learner Services forms and othersuch forms and all this information will then be included in your personal file. You will be notified of anyinformation that is being collected and kept on file.

Australian Business Academy:

will only use your personal information for the purpose for which it was provided; in order to provide products orservices, to communicate with staff and learners and to communicate with nominated people in the event ofan accident or emergency.

does not sell or provide your personal information to external companies for the purposes of marketing.may also collect statistical information in order to improve the provision of services; however this information is

provided anonymously.

By law, Australian Business Academy is required to provide certain personal information to externalorganisations. This may include sharing information with the Department of Immigration and Citizenship (DIAC),the Department of Education, Employment and Workplace Relations (DEEWR) and with Centrelink. Theinformation Australian Business Academy provides may include personal and contact details and courseenrolment details and changes.


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ACN: 101 963 240CRICOS: 01752G

RTO : 88201



Learners choosing to access VET FEE-HELP will also have personal information shared with the Australiangovernment for record keeping purposes.

If you provide any health related information to Australian Business Academy, the information may be accessedby staff and health practitioners for the purpose of providing further services.

Australian Business Academy understands the importance of personal privacy and ensures that all informationyou provide is treated with the appropriate respect. Australian Business Academy keeps all personal informationand documentation in secure locked files and employs the use of data storage programs which have passwordsecurity to electronically store information and communications between the Australian Business Academy andits learners.

Australian Business Academy relies on learners to advise of any changes to personal information in order tomaintain a complete, accurate and up to date record.

You have the right to inspect your own personal information held by the Australian Business Academy free ofcharge at any time. To access personal information, a Request to Access Personal Information form needs tobe completed and su

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