learning cafe learning outsourcing 30 aug2012 ver4
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TRANSCRIPT
LEARNING CAFÉ DISCUSSION
Outsourcing of Learning – Good, Bad, Challenges & Opportunities30 Aug 2012, Thursday, 12 – 1 pm
PUREDISCUSSION
WEBINAR
Participants ToolbarWebinar ID: 650198008Date – Thus 30 Aug, 12 – 1 pm ESTTelephone Conf CallTelephone Conf Call - +61 2 8014 4933 Access Code: 859-720-501
Any questions please send it via Q&A box or raise your hand.Phones or PC speakers on mute till you are ready to speak.This session is being recorded for replay.
This is a discussion amongst peers, we would love your thoughts and comments.
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Panel
Background Primer Chat with the panel
Dion Groeneweg
Director – The Cape Group
Tim Wilding Head of
Organisational Devp & Trg –CommInsure
Jeevan Joshi
Producer
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Helping out - Robin Petterd & Divya Ramachandran
Primer - Outsourcing
Insourced Selective
Significantly Completely
Approach
1 Undertaken by outside supplier
2 Transfer of activities or assets to an outside supplier
3Activities undertaken by suppliers but could have been done internally
-> Off shoring-> Near sourcing
Outsourcing of Learning
Classroom Learning
Online Learning
Online Content
Learning Mgt System
Leadership Trg Trainers
Business Process
Admin & records Support helpdesk
Strategy & Design
Design
Components of Learning Function
Dynamics are different
2011 Training Industry Report 2011
Selecting Outsourcing Vendor
KnowledgeWorking Outsourcing Selection Method
LET US TALK TO THE PANEL
Can and should some or all of learning be outsourced ?
Where do you stand as business manager and as a learning professional ?
Is Learning a A or B or C player ?
C• Surplus• Not much economic
impact• Compensation –
Market price
B• Supporting -
Supports A• Compensation – Job
Level
A• Strategically
important• Enhances revenues• Compensation –
Performance
A Players or A Positions ? The Strategic Logic of Workforce Management, Mark Huselid,, Richard Beatty & Brian Becker , HBR
Outsource or eliminate
Coffee Catch Up Ruminations• L&D are not particularly good at
creating credibility about the value they deliver, hence outsourcing is considered.
• Maybe we also need to create more value.
• Being part of HR means that Learning does not get a seat at the table and is considered an add on.
What are your observations on outsourcing of learning in Australia and Asia Pacific ?
Cape Group Research 2005 • Examined company trends in the outsourcing of
learning functions • Interviewed vendors in the Asia Pacific region
• Key findings: - Most commonly outsourced functions included
content development and technology infrastructure- Outsourcing of entire learning functions was rare- Main drivers for outsourcing included cost reduction,
to remain competitive and keeping up to date with technology
Recent Research from US
• Survey of 790 US based organisations and educational institutions (29% small companies, 40% midsize and 31% large) from various industries
• The findings showed a significant rise in training outsourcing spending: $606, 563, up from $257,871 in 2010
• On average, 23% of total budget is spent on outsourcing• Average training budget spent on outsourcing is expected to stay
relatively stable in 2012 (79% organisations saying they will stay the same)
• Number one driver is still cost reduction, but there is a longer term focus on improving performance over years to come
• Other drivers include better management of resources, improved quality of content development and delivery and achieving greater geographic reach into foreign market
www.trainingindustry.com
Cape Group Research 2012
• Preliminary findings on Australian organisations:- Increase in adoption of SaaS to deliver
eLearning- Similar to US, common outsourced
components are content development and facilitation
- Unlike US, increase outsourcing of LMS - Drivers for outsourcing include innovation,
reduced cost and increased demand - Challenges in outsourcing are the ability of
vendors to meet client service standards, building trust bet and communication barriers
Cape Group Research 2012
• Preliminary findings on Australian organisations:- Drivers for outsourcing include innovation,
reduced cost and increased demand - Challenges organisations facing with
outsourcing include:- the ability of vendors to meet client service
standards- building trust with the vendors - ensuring clear communication of requirements- developing a strong partnering relationship
What has been the impact of outsourcing on various learning activities ?
i.e. classroom delivery, e-Learning, leadership development and learning logistics ?
Classroom Learning
Online Learning
Online Content
Learning Mgt System
Leadership Trg Trainers
Business Process
Admin & records Support helpdesk
Strategy & Design
Design
What will the impact of outsourcing on career options and opportunities availability for learning professionals.
Do we need to develop new skills and capabilities to adapt to outsourcing ?
Turning to Asiapac for learning &
performance frameworks & thought
leadership
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A future looking capability framework
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