Learning & DevelopmentBest Practices at

Bank Alfalah LimitedBy:

Sirajuddin AzizCEO Bank Alfalah limited

October 19th 2010

1

Bank Alfalah Limited today

• Total number of branches 385 (Dec 2010) • 5th largest bank of the country asset wise• Pioneer in the ‘free forever’ credit cards

industry• Employee base of 9500

2

Our singular key strength

We pick out the unique ones and polish them to a shine!

3

Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • The only financial institution in the industry with the largest

and most state of the art training facilities

• Best trained banking resources being churned out from Bank Alfalah- something acknowledged by our competitor banks

• The only financial institution which has been approached by other sectors & financial institutions to avail our learning services

• The best Management trainee program in the industry

4

Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • One of the most coveted department where people would

like to come & work

• Learning not only at the finger tips but also in the employees’ tv lounges in the comfort of their homes!

• Every year 5600 number of people are trained

• We challenge our own learning endeavors through regular tests of our field resource!

5

Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • Bank Alfalah is like a corporate university, from being trained

by a trainer to being trained at your PC

• Not a banker until developed on technical, self & humanitarian fronts as part of training

• Bankers encouraged to learn from tolstoy, Sun Tzu, Jack Welsh in addition to picking up SBP’s prudential regulations

• Career long learning!

6

How do we perform the miracles??

???

7

Welcome to the Learning & Development centre

8

Infrastructure

• A dedicated floor for learning activities• Three state of the art learning rooms which can

accommodate 180 trainees at one time• Video conferencing facilities to connect with trainees in

Lahore, Islamabad, Peshawar saving significant cost per annum

• A state of the art library• Computer lab• Games/dining area to cultivate the physical self!

9

A quick peek at our learning factory!

10

Our super learning team

11

Learning through multiple intelligences

• Class room based learning• Mentor programs• CBT learning• Video based learning• On-the-job trainings• E-modules• Library based learning• Web conference learning• University exchange programs

12

The crux of our forte

• We have a total of approx 80 courses being offered in a year• Every employee is to compulsorily go through minimum 4

days of training in a year• Trainings attended in a year have a weighting in the appraisal

and impact the final increment being awarded• Total number of trainings in a year are 210• A rigorous follow up on training imparted is done to gauge

the training effectiveness• We liaise with the field constantly to tailor programs

according to their needs

13

The crux of our forte

• Class room based trainings are being complemented with the ‘Learning Portal’

• We have also introduced CBT and video based learning to facilitate employee learning at home or in their free time

• Employees are encouraged to borrow books from the library and develop themselves on many facets

• Trainers and instructors are available on online forums to address queries of employees through real time chat mediums during office hours.

• Regular tests are conducted of middle and senior management to assess the quality of imparted and applied learning

14

The crux of our forte• Inter-branch quizzes are arranged to motivate people to learn

and cash prizes are awarded to the winning branches• A generous investment is made on development of people

through competent external trainers in the industry• We have a comprehensive LNA system whereby managers and

senior management can nominate their team members for future courses

• An exhaustive training evaluation system is in place for assessing the quality of training imparted by our in-house faculty

• Learning Council headed by the Co-chairman Central Management Committee, and includes the CEO endorsing top management support

15

We constantly re-invent ourselves!

• ‘Mind your language’ program• ‘Groom yourself for success’

16

Our signature MTOs program• Comprehensive training program is tailored for our

MTOs who are picked up from the finest business schools of the country and from abroad after a rigorous recruitment process

• The Learning centre is part of this immaculate selection process end to end

• The MTOs undergo a thorough training program of one year which includes on the job training & class room training as well

• Community building is part of grooming them to become bankers

17

A glance at the MTO development

18

Learning is never out of style!

Despite cost cutting drives in today’s recessionary times our learning expenditure has increased by x%

Learning is something Bank Alfalah just cannot compromise on, no matter what the circumstances!

19

Thank you

20