learning gets personal - workplace trends · future workplace network meeting at fidelity...
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Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 1
Guillermo Miranda Vice President, Global
Learning & Enablement IBM
Learning Gets Personal1:00 – 1:45
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 2
Creating a New Learning CultureAround Personalized Experiences Guillermo MirandaVP Global Learning and Enablement
IBM Corporation
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 3
Experience journey Digital ubiquity
Technology forces…
…are creating new experiences…
24x7 Omni-channel
…and disrupting operational models.
Traditional Value Chain Platform Ecosystems
Digital transformation is driving new business models
Analytics & cognitive
CloudMobile Internet of Things
Social Security
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 4
ü Digital and Cloud savvy
ü Self-starting Learners
ü Multi-tasking teams
ü Intellectually curious
ü Resilient and Flexible
ü Ecosystem and non-hierarchical mindset
ü Global + Borderless outlook
The hyper-connected workforce of today’s economy
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 5
Innovative and Irresistible Learning Solutions
Workforce Needs
Business
Technology
Sensing,Reacting
and Adjusting
From:Industrial Model
To: Dynamic Model
Adaptive Learning
Digital Learning is NOW!
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 6
A new culture around Employee Experience
AdoptionImmersionExploringDiscovery
The Learning Journey
Yesterday Today +Tomorrow
Optimized for linear productivity Optimized for the employee experience
Process and programs driven Digital platform driven
Academic mindset Learner journey mindset
Complex and fragmented Collaborative ecosystem
Designed to be “almost perfect” Experimental and iterative
Classroom-centric Accessible anytime, anywhere
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 7
The Learning Journey
AdoptionImmersionExploringDiscovery
What starts your journey? Where do you find it? How is it delivered? What is the impact?
Curious to find:
An answerAn expert
Info beyond firewall
An invitation because of:
Job changeYour role
Compliance
A suggestion by:
Word-of-mouthMarketing
Social networks
Video teasersOnline
abstractsClick-to-Chat
Bots Advisors
Ratings / trending content
Suggestions from Leaders
and Role Models
Delivery type:
Web page / videoEmbedded support
Online courseWebinar
Face-to-faceCohort journey
Work-based
Outcome:
CompletionBadges
CertificationQualification
Impact:
Business EngagementPerformance
Retention
Changed orientation to learning:
Advocate forWilling to serve as
a SME / coach / mentor
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 8
Key Metrics for SuccessNew focus on experience requires Redefining our metrics…
Digital InfluenceDiscover and
Engage Digitally
Engagement, Experience
and Autonomy
Consumption
‘Net Promoter Score’
Business Value
Skills + Career Acceleration
TheLoop
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 9
The Key New Charactersin the Learning Team
CloudArchitect
DesignThinking
Guru
Content &Merchandising
Fanatic
Curator &Community
Leader
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 10
Incorporating Feedback and Engaging Millennials
Feedback
UserExperience High
NPS
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 11
Leveraging Technology to Personalize Learning
Driving Partnerships across Platforms
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 12
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 13
YL Platform high level architectural design
Future Workplace Network Meeting at Fidelity Investments www.futureworkplace.comFuture Workplace Network Meeting at Fidelity Investments www.futureworkplace.com | 14
Key Takeaways
User ExperienceLearner Journey
FeedbackTechnologySimplicity