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Learning Innovation
…in reality
Piers Lea CEO
Summary
Learning Technology – do you use it/does it work?
Some results stories
The emergence of mobile
Some examples
How can you scale its use?
Ingredients of a strategic approach
Questions and debate
“Now, this complete, all-in-
one model has a thirty-nine-
tube television receiver,
equipped for both black-and-
white and color reception; AM
and FM radio; a record player
geared for 33 1\3 rpm, 45 rpm
and 78 rpm; automatic record
changer; the latest thing in a
wire recorder; and this large,
roomy cabinet at the bottom,
in case anything new is
invented.”
You?
•How many are involved in or oversee the running training for a large
organisation?
•How many of you have the support from your top management or
leadership when it comes to Learning Innovation and Learning
Technologies?
•How many of you feel they listen hard enough on this subject?
CEO Survey
L&D strategy and delivery is completely aligned with your company’s
operational strategy
Independent opinion research
among senior decision
makers at 100 of the UK’s largest
500 firms by turnover.
Conducted by:
Coleman Parkes for Capita
Agree
18%
Education
Experiences
Individual
Formal
10%
Relationships
20%
Experiences
70%
Internal
70/20/10
Education
Experiences
Supply Chain
& Partners
Sales &
Distribution
Automotive - Ford of Europe
Automotive - Ford of Europe
Over 24,000 sales people
registered
Automotive - Ford of Europe
Per capita training cost
reduced by 74%
Automotive - Ford of Europe
Training time reduced from
37 months to 13
Automotive - Ford of Europe
Average of 2.4 cars increase per
learner (21.8% increase in sales)
Control Group Sizes of 1,000 people
Across 21 European markets
Government - Identity and Passport Service
Government - Identity and Passport Service
Twice as effective as benchmarked
management and leadership
programmes*
* Knowledge Advisors – independent study
Government - Identity and Passport Service
Return on investment: 2:1
* Knowledge Advisors – independent study
Government - Identity and Passport Service
Customer satisfaction rating: 96%
Retail – IKEA – management training
Retail - IKEA
Training time compressed
by 50%
Retail - IKEA
€1.2m saved in first year
Retail - IKEA
Further Asian expansion
made possible
Business School - IMD
“How do you…save money on printing, contribute to
environmental sustainability, improve networking
opportunities among participants and bring cutting edge
knowledge into the classroom?”
Business School - IMD
Business School - IMD
400 iPads issued to delegates in
Summer 2010
Business School - IMD
iPads paid for themselves in 2 short
courses
Business School - IMD
Environmental benefits
500,000 sheets of paper saved at annual
summer course
= 60 trees saved*
*Research by the University of Maine, 1992, showed that 8,333 sheets of A4 paper
equated to a tree with a height of 12.2m and a diameter of 15-20cm
NHS - Radiology
NHS - Radiology
Fourfold increase in the number of
radiologists qualifying
NHS - Radiology
Reduction of time to competence:
16 weeks down to 7 weeks*
*Trial by: Norwich Academy of Radiology
NHS - Radiology
Most important benefits to the NHS:
…reduced demand on senior
clinicians time and…
…the consistent quality of learning
across the NHS
NHS - Radiology
“the most positive development in
medical education in 20 years.” NHS Chief Medical Officer
Towards Maturity - update
Towards Maturity
6 longitudinal
surveys
2200
organisations
22%
improvement
Time to
Competency
Towards Maturity
Transforming
business
through
learning
innovation
LINE
Using the right
channels
creatively and
technically
to deliver the
most effective
learning
LINE
• Survey just completed across 500 organisations
• Organisations that say they will implement mobile
learning over the next two years
76%
Cultural awareness iPhone
Cultural awareness iPhone
Cultural awareness iPhone
Outstanding Leaders As part of British Airways’
Behaviours for Success
programme.
A blended programme comprising
a two-day workshop, video
scenarios, online and offline
activities, printed materials, social
networking, blogs and support
tools.
Programme summary
iPad framegrabs
iPad framegrabs
iPad framegrabs
iPad framegrabs
iPad framegrabs
iPad framegrabs
Public > Brand home
Public/staff split Public > Vehicle page
Dealer > Home page
Dealer logged in
Public > Brand-specific home page
But how?
Our Customers needed:
▪ Unlimited capability to build apps.
▪ Apps for iOS, Android on tablets & smartphones.
▪ A way to publish to mobile in days not weeks.
▪ To ensure that content is available to all authors.
▪ To protect their apps and also their content/IP.
▪ The ability to easily make language and localised versions.
▪ An easy way to gather usage data for ROI.
▪ Standardised navigation for simplicity.
▪ Standardised branding to support their organisations brand
▪ A partner that understands their IT mix.
Product Statement:
LINEstream allows you to easily
create, manage and publish
mobile content throughout your
organisation in a controlled,
secure, future-proof and scalable
way, with no programming skills
required.
Create app solutions that instantly streamline, inform and inspire
different areas of your operations
Create dynamic apps
Apply best-in-class learning expertise
Perfectly package and deliver your content with LINE’s built-in e-learning
and communications expertise - developed over 20 years of best-in-class
delivery
Deliver targeted knowledge
Put focussed knowledge and learning directly into the hands of your
employees when and where they need it
Stream content from your experts
Stream up-to-date information from your experts, archives and partner
agencies into and throughout your organisation
Learn to create apps in one day Non-technical content developers can learn to create, publish and
update apps and mobile content in a day
Unified navigation, structure & branding Consistency of user experience will mean your people will understand
how to use each new app straight away
Maintain a secure app ecosystem
Secure apps, secure communications, secure content
Simply integrate with existing IT systems
Wide reaching infrastructure compatibility and easy integration
Create simple or sophisticated apps
Easy, pre-designed, templated app creation for beginners or detailed
app content customisation for experts
PUBLISH MANAGE
An end-to-end Approach
CREATE
UK US CHINA
App creation in your hands
App creation in your hands
App creation in your hands
App creation in your hands
App creation in your hands
App creation in your hands
Learning Architectures /Mobile channel
Use of learning technology still in its infancy
Speed and complexity of our world means it has to be strategic
Slide
People Process
Content Technology
Business
& Culture
Creating a strategy
Learning &
Communications
Media &
Learning
Technologies
Making it Work Measuring the
Results
The
Business
The
Business
Benefit!
Slide
Learning Architectures /Mobile channel
Use of learning technology still in its infancy
Speed and complexity of our world means it has to be strategic
Mobile learning and communications - a significant ‘kicker’
Create your own strategy and learning architecture
Within that create the mobile channel in your organisation
Recognise this covers learning and communications
Make sure you own the channel
Slide
Summary
Learning Technology – do you use it/does it work?
Some results stories
The emergence of mobile
Some examples
How can you scale its use?
Ingredients of a strategic approach
Questions and debate