learning management system - microsofthbexipas.blob.core.windows.net/public/2013-10-29 covered...

Learning Management

System

October 29th, 2013

TOPICS COVERED IN THIS PRESENTATION

• How to access the Learning Management System

• Registering for Training classes

• Instructor-Led Courses (ILT) 2.5 day in-person

training – Now available online!

• ILT Survey

• (2) Computer-based courses (CBT)

• Online exam

• Next steps to get Certified

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Covered California LMS URL:

https://learning.coveredca.com

OVERVIEW OF

CERTIFICATION PROCESS

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Timeline for Certified Enrollment Entity (CEE) and Certified Enrollment Counselor (CEC) Process

2 days 4 days 6 days 10 days 15 days 20 days 25 days

CEE Submits Application

CEE application approved

CEE receives email regarding CEE Mgmt. Webinar training

CEE completes Mgmt. Webinar training online ( CEE should complete in 30 days – but here lets assume CEE finishes the training immediately )

CEE is Active

CEC receives email with Login information from Learning Management System (LMS) ( 3-5 business days after CEE application Submission)

CEC logs in to LMS and registers for their ILT Session or Self-Guided Training

CEC completes 2.5 days ILT training or Self-Guided Training

CEC completes CoveredCA.com training and passes the exam

CEC submits the Criminal Disclosure Form by mail to Covered California and receives fingerprinting at the available LiveScan locations (Will take up to 2 weeks to receive the Approval report)

CEC will be certified if they meet all the requirements 1. Must pass CEC exam 2. Must clear background 3. CEC agreement must be on file 4. CEE must be Active

CEE Process

CEC Process

CEC logs into LMS to 1. Complete Survey (for

ILT participants 2. Take 2 CBT courses 3. Complete Exam

CEC will receive an email from Covered California reg. process to acquire CEC badges.

CEC will receive information to create account in CoveredCA.com

CEC CERTIFICATION PROCESS

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CEC Name

CEE Name CEC Certified?

CEC Part of Active CEE?

CEC Agreement Doc Approved?

CEC is Training Certified?

CEC Passed Background Clearance?

CEC Certification Status

CEC Certification Number

Lindsay Callahan

ABC Organization

Yes Yes Yes Yes Yes Certified 1000000008

Julie Weigand

ABC Organization

No Yes Yes No No CEC ready for training

COVEREDCA.COM ACCOUNT

LOGGING INTO YOUR COVEREDCA.COM ACCOUNT

CECs will receive an e-mail with a Delegation

Code and instructions for logging into their

CoveredCA.com account after all Certification

requirements have been completed

• Account will be locked after 3 or more

attempts

• Do not use LMS or IPAS login information for

CoveredCA.com

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CEC BADGE

COVERED CALIFORNIA IDENTIFICATION BADGES FOR CECS

• CECs are required to wear their identification badge when providing consumers with assistance

• CEEs will receive an email when their CECs have been Certified with instructions to upload photos

• CEEs may upload CEC photos at any time and encouraged to upload at the start of training

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CEC BADGES

BADGES

• CEEs should upload CEC photos to IPAS

https://ipas.ccgrantsandassisters.org/

• If you are having issues uploading a photo make

sure you click “Counselors” at the top of the page

(Do NOT try to go into the “Enrollment Counselors”

section of your application)

• Please call the Help Desk if you have any issues

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CEC BADGES

BADGE PHOTO INFORMATION

• Photos should be from the shoulders up

• Photos should be high quality, color, and

up to 2 MB

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LEARNING MANAGEMENT

SYSTEM (LMS)

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LEARNING MANAGEMENT SYSTEM

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If you have questions during the webinar about a topic that

is being covered please “CHAT” us and we will respond live

for the group, or reply to your message privately.

We have reserved time at the end of training to respond to

questions by navigating the LMS website to provide real-

time demonstrations.

This webinar’s primary focus is assistance of CECs through

LMS. If you have other role specific training questions

please chat us.



https://learning.coveredca.com/


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Covered California training is provided through a variety of

modes, including Instructor Led (ILT), Self-Guided Training

(SGT) and Computer-Based (CBT) Training courses. The

Learning Management System (LMS) is the training system

for Covered California.

What is LMS?

• Manages who receives training

• Manages training courses assigned

• Manages content and courses available based on

assigned role Covered California LMS URL:




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How will I be using LMS?

• LMS is where a CEC can search and register for the

2.5-day ILT or complete CEC Self-Guided Training

(SGT)

• LMS is where a CEC completes the two (2) Computer-

Based Trainings

• At this time the CBT courses provide the overview of the

CoveredCA.com system.

• LMS is where a CEC completes the Certification Exam

• Other roles, such as Certified Educators, also

complete training in LMS


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Correspondence from the LMS will come from the

following email address:

[email protected]

• If you have not received your login information yet, check your spam

filter and add [email protected] to your

“Safe Senders” list.

• CECs will receive an email 3-5 days after the CEE application is

approved.

• If you have not logged into LMS yet, please do so immediately.

• If you are still having issues logging into LMS email:

[email protected] for assistance



mailto:[email protected]



LOGGING IN

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Before CEC can access features in the system, CEC must log in to the LMS

Enter the login ID and temporary password

received from

[email protected]

NOTE: If you have had your password

reset, it will be sent from:

[email protected]






LOGGING IN

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Click “Save”

The next screen allows for you to reset your system generated password

Type new customized password

in the required fields above

Here are the password requirements:




REGISTERING FOR CERTIFIED

ENROLLMENT COUNSELOR TRAINING

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CEC TRAINING IS NOW AVAILABLE ONLINE!

CECs will have the option to attend an in-person 2.5

Instructor-Led Training (ILT)

Or

Complete online Self Guided Training (SGT) in-lieu of ILT.

Note: CECs who register for SGT will not receive a printed

binder of course material. Course material is available for

download for printing from LMS.


CEC SELF-GUIDED TRAINING

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LIST OF ONLINE CEC TRAINING COURSES:

1. CCF – 401W: INTRODUCTION TO THE AFFORDABLE CARE ACT

2. CCF – 409W: INTRODUCTION TO COVERED CALIFORNIA

3. CCF – 407W: INTRODUCTION TO HEALTH INSURANCE

4. WEBINAR – CERTIFIED ENROLLMENT COUNSELOR ROLE

5. IND – 401W: ELIGIBILITY FOR INDIVIDUALS AND FAMILIES

6. IND – 403W COVERED CALIFORNIA PLAN OPTIONS

7. WEBINAR – ENROLLMENT SUPPORT FOR INDIVIDUALS AND FAMILIES

8. CCF – 405W: COMPLIANCE STANDARDS

9. CCF – 411W: PRIVACY AND SECURITY

10. SRV – 405W: PROVIDING CONSUMER ASSISTANCE


REGISTERING FOR CERTIFIED

ENROLLMENT COUNSELOR TRAINING

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Verify you are on “My Own Learning & Training Home” page

In the search bar type “Certified Enrollment Counselor-ILT”


LOCATE “CERTIFIED ENROLLMENT

COUNSELOR”

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Locate “Certified Enrollment Counselor-ILT” in the list provided.

You may need to scroll down to locate “Certified Enrollment Counselor-ILT”


SELECTING YOUR TRAINING

21 Help Desk 888.402.0737 Covered California LMS URL:


Scroll down to look for more training locations

Note: new “Certified Enrollment Counselor SGT ” Equivalency. We will return to this section a little later on.

Click: “Enroll” once you’ve selected a training location


TRAINING CONFIRMATION

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SELECTING SELF-GUIDED TRAINING



Click here if you would prefer to complete Self-Guided Online Training instead of Instructor-Led Training

The equivalency can be found by searching for ILT as described in previous slides


SELECTING SELF-GUIDED TRAINING



Listed in Certified Enrollment Counselors – SGT is the training curriculum online activities. To begin, click the first available Course, “CCF-401w Introduction to the Affordable Care Act” Once completed, the next course will be available. It is strongly encouraged that participants download and print each course’s Participants Guide prior to beginning so that you can follow along with the material and have resources at hand while taking the Certification Exam.


FINDING CURRICULUM MATERIALS



To access training curriculum materials, search: “Certified Enrollment Counselor Reading Material” Click this link which will lead you to a list of all training material Participant Guides and Power Point Slides.

If you are having trouble finding training curriculum materials, try searching content by “Bundle”


ACCESSING MODULES

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ACCESSING ASSIGNED CEC

REQUIRED TRAINING

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Select the green title of the Certification Track “Certified Enrollment Counselor”

Do not click the “Resume” button


ACCESSING ASSIGNED CEC

REQUIRED TRAINING




POST ILT REQUIREMENTS

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After completing the CEC Training (Instructor-Led or Self-Guided) completion will be verified and updated in the LMS. You will receive an email confirming completion of the ILT, from [email protected]. This is will unlock the remaining training items in the Certified Enrollment Counselor Certification track:

1. Login to the LMS

2. Take survey (~2 min, only required for ILT attendees)

3. Complete Computer-Based Training Modules (~2 hours)

a. CAM-500c

b. IND-510c

4. Pass the 50 question Certification Exam (set aside a minimum of 2.5 hours)

• 80% score or better

• May take exam up to 3 times (must answer all 50 questions in one sitting)

• Exam does not have a time limit, but will timeout after 20 min of inactivity

• You may use your training materials as a resource to answer questions




ILT- SURVEY



Complete ILT Survey click: “survey link” to tell us about your experience. Not required for SGT participants


CBT CRT-500C: CREATE AND MANAGE

CONSUMER ACCOUNT




CERTIFIED ENROLLMENT

COUNSELOR EXAM




LEARNING MANAGEMENT

SYSTEM

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After successful completion of the Certification Exam, a certificate can be printed from the LMS verifying completion if you’d like a copy for your records.




LEARNING MANAGEMENT

SYSTEM



Certified Educators (CE) becoming Certified Enrollment Counselors (CEC) • CE conversion to CEC requires a different Learning Track than

new CECs

• CE to CECs are not required to attend ILT or SGT but may do so if desired

• CEs are required to complete a series of CBTs

• After completion of the CBTs, CEs must take a Quiz

• Background checks/LiveScan Fingerprinting and Photo Identification Badges are still required for CEs converting to CECs


UPCOMING ILT TRAINING



Starting Next Week

Days Start Date End Date Location

M - W 11/4 11/6 Chino M - W 11/4 11/6 Los Angeles

M - W 11/4 11/6 Long Beach

M - W 11/4 11/6 Whittier M - W 11/4 11/6 San Bruno

M - W 11/4 11/4 Sacramento W - F 11/6 11/8 Newport Beach

W - F 11/6 11/8 Newark

Starting the Week of November 11th

Days Start Date End Date Location

T - Th 11/12 11/14 Norwalk

T - Th 11/12 11/14 Culver City

T - Th 11/12 11/14 Santa Barbara W - F 11/13 11/15 Clovis W - F 11/13 11/15 San Diego

W – F 11/13 11/15 Emeryville Th - Sat 11/14 11/16 Petaluma


FOR QUESTIONS ON TRAINING AND

LMS PLEASE EMAIL:

[email protected]

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PROGRAM RESOURCES

Enrollment Assistance Help Desk

888.402.0737

[email protected]

Learning Management System

If you have issues accessing the Learning Management System or questions about Training please email:

[email protected]

Consumer Help Desk

If you have questions about plans or other consumer related issues please call:

888.975.1142

CEE Application & Resource Page


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THANK YOU!

QUESTIONS & ANSWERS

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