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1 Ben Linders Consulting Learning to Become Agile, with Retrospectives QCon London, March 5, 2015 Ben Linders Consulting

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Page 1: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Learning to Become Agile, with Retrospectives

QCon London, March 5, 2015

Ben Linders Consulting

Page 2: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

On the agenda today …• “What” and “why” of Retrospectives• Business Value and Benefits• Environment for Retrospectives• Retrospective Exercises

With agile retrospectives teams drive their own actions! Ben Linders

Page 3: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Agile, Lean, Quality & Continuous Improvement

Retrospectives Facilitator Agile Coach/Mentor/TrainerCMMI & People-CMM Assessor

Freelance Editor for InfoQ.com

Ben Linders

Co-Author Getting Value out of Agile Retrospectives Dutch French Japanese Spanish Italian Chinese

Author: What Drives Quality

eBook: Download from Amazon, InfoQ or LeanpubPrint: Buy on Amazon or Lulu

Page 4: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

State of PracticeDoing them?

Like doing them?

Valuable?

Page 5: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Agile RetrospectivesPractice for teams to reflect on their way of working

and to continuously become better in what they do.

Focus upon• Team• Self organizing• Collaboration• Direct Improvement

What is an Agile Retrospectives

Page 6: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Prime Directive“Regardless of what we discover, we understand

and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.”

Norm Kerth http://www.retrospectives.com/

Create an Open Culturewhere team member Speak Upwith Respect for each otherto Learn and Improve

Soft Skills Matter

Page 7: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Why Retrospectives?To help teams to solve problems and improve themselves!

• Becoming Agile and Lean• Make existing processes more Agile• Increase Value of Agile• Less resistance to Change

Page 8: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Page 9: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Environment for RetrospectivesAdopting retrospectives is an organizational change

where professionals adapt their way of working, their behavior - It won’t just happen, and if not properly supported it may take much time, or even fail.

• Purpose• Facilitation• Do and Evaluate

Adopting Agile Retrospectives

Page 10: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Purpose of RetrospectivesUnderstand why to do retrospectives

• Authority and responsibility on how to work together• Need for continuous improvement• Celebrate and reward success• Empasize “why over how”

Sustainable Improvement through Agile Retrospectives

Page 11: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Capable Retrospective Facilitators

Effective and Efficient Retrospectives:• Vital few improvement actions• Keep invested time low

Facilitation by capable people:• Qualify and Authorize facilitators• Train: Purpose, techniques, skills Agile Improvement• Mentoring & coaching • Share & discuss retrospective experiences

Page 12: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Do and Evaluate Retrospectives

• Prepare: Purposes and establishing capable facilitators• Start with retrospectives in your first iteration • Simple technique: asking questions or boat exercise

Evaluate the Retrospective, ask:• Is this useful? • Helps to get a shared understanding how things go?• Do the actions make sense? • Does meeting as a team to reflect feel good? 

Page 13: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Leading RetrospectivesRoles• Facilitator – Servant Leader• Coach – Support Change• Manager – Arrange for Change

All roles are neededPlay the game togetherAction is in the interaction

Page 14: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Business ValueAgile retrospectives help teams learn and improve, and

increase their business value to their customers and the company

Getting more Business Value:• Expectations• Limit Actions• Follow up on Actions

Getting Business Value out of Agile Retrospectives

Page 15: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Expectations for Retrospectives• Effective Teamwork • Better Collaboration• Development Process• Velocity / Productivity• Product Quality• Costs• Lead Time

Page 16: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Limit the number of Actions

• Small Action • Change Frequently• Focus on Value• Stop Starting, Start Stopping• Kanban

Short Cycled Improvement

Page 17: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Follow up on Actions

• Make them Visible• Check status in the next Retrospective• Mentor & Coach teams on Continuous Improvement

Making Quality & Process Improvement VisisbleUncovering Better Ways to do Process ImprovementGolden Rules for Agile Process Improvement

Page 19: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Toolbox of Retrospective Exercises

• Teams are different• Needs vary in time• Deliver more value for Teams

You can plan a retrospective meeting, and think about the technique that you want to use, but be open to change it on the spot whenever needed.

Toolbox of Retrospective Techniques

Page 21: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Designing your Retrospective

amazon.com/dp/B00SWJO1DI benlinders.com/exercises/

Page 22: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Examples

The Sprint that failed

• Trust and Empowerment• Deal with Feelings

The team that wasn’t a team yet

• Getting to know each other• Skills & Open Culture

Page 23: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Take AwayRetrospectives:• Frequent, Fast Feedback• Well Facilitated• Effective Exercise• Take Actions

Page 24: Learning to Become Agile, with Retrospectives · Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator Agile Coach/Mentor/Trainer CMMI & People-CMM Assessor Freelance

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Ben Linders Consulting

Questions?Questions?

Ben LindersIndependent Consultant Agile, Lean,Quality & Continuous Improvement

[email protected]@BenLinders.com @BenLinders www.linkedin.com/in/benlinderswww.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies www.benlinders.comwww.benlinders.com