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CIH Distance Learning Centre

Leading Places of ChangeLeadership and Change in the Homelessness Sector

Course Information PackAugust 2013

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Leading Places of ChangeLeadership and Change in the Homelessness Sector

Introduction

This leadership programme has been designed to support managers in the homelessness sector who want to examine the way they work and to develop new and more effective approaches to the way they develop their service. It would be particularly useful for managers of hostel accommodation.

Programme structure and content

The overarching aim of this programme is to support service managers working in the homelessness sector in leading change that will develop and improve the effectiveness of their services.

The programme builds upon a model of ensuring that homelessness facilities are “Places of Change” and will enable participants to:

Make the case for a more engaging style of service Develop tools and implement plans to ensure that their homelessness facilities are a place of change Evaluate services and make recommendations for their future development Plan for the future sustainability of their service

The programme is structured and delivered in three ‘blocks’ and will combine training input , which includes a range of activities to be undertaken individually or in groups, with independent study that is assessed by assignments at postgraduate level (there are three assignments – one for each block of the programme).

Qualification

Those who successfully complete the assignments will be awarded a Post Graduate Level CIH qualification. This qualification is widely recognised in the homelessness sector and provides access to the Direct Final qualification which allows senior professionals to become chartered members of CIH.

Programme Blocks

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The programme is split into three modules or “blocks”.

Note: Some of the objectives will be addressed on training days whilst others will be part of the associated activities and assignments.

Block 1: Project Standards and Services

Block 1 sets the scene for the whole programme. It examines the context for services and will support participants in developing or building on their vision for leadership and change in relation to the client services delivered by their own organisation.

By the end of Block 1 participants will be able to:

Discuss the social and political context for service delivery and how we got to where we are today Critically examine service standards and culture and develop a vision of their facility and services for

the future Evaluate key aspects of leadership Identify and develop critical partnerships to develop local services and demonstrate service

relevance Identify and evaluate common deficiencies in services Understand how services can challenge people to learn and grow Recognise how approaches to support planning, client working and engagement can move people

on to more independent living Compare and contrast examples of successful change and how it was achieved Understand the principles of and fully participate in ‘Action Learning Sets”.

Block 2: People Management and Accountable Practices

The Places of Change model outlines a structured and engaging style of management and this element of the programme will support service managers in establishing or enhancing management practices. Leadership has been covered in Block 1 but this module will focus on resourcing, performance management and learning and development. It enables the participant to set clear expectations through clear, consistent policies and procedures and employee involvement. This will provide the base for the development and delivery of services.



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Know how to use recruitment and selection approaches to recruit and retain the right people, broaden the recruitment pool and promote diversity

Be equipped to manage and develop staff and volunteers by setting clear expectations, objectives and performance standards and using them to drive service improvement

Be able to ensure that staff are supported and encouraged to attend work Be able to deal with any problems consistently and effectively. Develop techniques to asses their own performance, gain structured feedback and produce a

development plan for the future Explore practical ways for engaging clients in feedback on staff and services

Block 3: Driving continuous change: Outcomes measurement, Quality and the Contract Culture

This block focuses on managing, developing and sustaining services, it explores the strategic and operational tools that are needed to seek out and secure opportunities and to work effectively within the current environment.


Drive continuous change by applying tools and techniques to self-audit services Develop techniques which ensure clients’ views are sought and used to shape the service in the

future, applying a range of tools – including benchmarking – to develop their service. Assemble appropriate information and evidence for monitoring and evaluation purposes Compare and contracts approaches to quality assurance, outcomes measurement and organisational

performance Evaluate current service commissioning frameworks Develop effective skills for influencing service commissioners, funders, local businesses, key partners

and the community. Develop techniques to assess their own performance and produce a development plan for the future

Support

Participants will have the support of trainers, an academic tutor and the CIH Learning Centre and membership CIH throughout the programme.

Programme Time Frame


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The programme takes place over approximately four months. During this time participants can expect to spend about five hours each week working on independent study, including the three assignments that are set during the programme time frame.

You will have access to the following learning and support:

Five Days of training led by an expert in the field Access to comprehensive e-learning resources Undertake activities (including Action learning sets) and assignments which encourage reflection and

embed learning Membership of CIH

Application Process

Apply now by:-

Downloading and completing the application form http://www.cih.org/leadingplacesofchange Calling our friendly team on 024 7685 1789Emailing us [email protected]

You will require either authority to invoice from your employers or, if you are paying for the course yourself, your payment.

Note: If your organisation has 8 or more people who would benefit from the programme it can be delivered as an in-house programme. An in-house course would be run at your premises with dates to suit your organisation. If this is of interest please contact [email protected]

Closing date for applications: 23 August 2013

Testimonials


mailto:[email protected]

http://www.cih.org/leadingplacesofchange

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“The programme was a very positive experience for me personally. I found the mix of quality of material, along with a fantastic group of very experienced people to share with, a very motivating experience.”

“The programme allowed me to skill-up and to deal, not only with day-to-day service operation, but to have a more informed strategic plan.”

“I found the programme really helpful and useful. I think the fact that I have completed this programme in some ways provides me with greater credibility and recognition in my work.”

Contact

Chartered Institute of Housing, Distance Learning Centre, Octavia House, Westwood Way, Coventry, CV4 8JP

T: 024 7685 1789

F: 024 7669 4209

E: [email protected]


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