lease return guide - mercedes-benz. lease return options 3 c. first class condition card 4 ... to...
TRANSCRIPT
ContentsA. Introduction 2
B. LeaseReturnOptions 3
C.FirstClassConditionCard 4
D.VehicleReturnProcess
Overview 5
Step1:Third-partyVehiclePre-Inspection 6
Step2:ReviewPre-InspectionResults 13
Step3:ReturnYourVehicle 13
Step4:Lease-EndStatement 14
E. VehicleConditionReview 15
F. FrequentlyAskedQuestions 17
anyserviceorrepairsbeforethetimeofreturn.Thisbookletincludessometoolsandinformationtohelpyouprepareforthispre-inspection.
Wevalueyourbusiness,ifyouhaveanyquestions,pleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endoflease.
WehopeyourMercedes-Benzleaseexperiencehasbeenexceptionalandwelookforwardtocontinuingthisjourneywithyouinthewaythatservesyoubest.
TheMercedes-BenzFinancialServicesLeaseReturnGuidewillhelpyoumakeasmoothtransitiontothenextphaseofyourlease.Itprovidesyouwithacomprehensiveoverviewofyourleasereturnoptions,aswellasourvehicleconditionguidelinesshouldyouchoosetoreturnyourvehicle.
Tohelpyouprepareforyourleasereturn,Mercedes-BenzFinancialServiceswillcontactyoutoscheduleavehiclepre-inspection,whichwillbeconductedbyanindependentinspectioncompany.Thispre-inspectionwillprovideyouwithavehicleconditionreviewtoidentifyexcesskilometrageand/orexcesswearandtear.
Werecommendschedulingyourpre-inspection45-90dayspriortoreturningyourvehicletoallowenoughtimefor
A First Class Driver Deserves a First Class Lease Experience
INTRODUCT ION1 FEDCBA
ContactyourMercedes-Benzdealertofindoutaboutanyexclusiveloyaltyoffersthatcouldbeavailable.
Option 1
Return your vehicle and start your next journey with Mercedes-Benz
Ifyou’reinterestedinreturningyourcurrentvehicleandgettingbehindthewheelofanewMercedes-Benz,thefollowingpageswillhelpguideyouthroughtheprocess.
Option 2
Pay off your vehicle
Ifyouwanttobuythevehicleyouaredrivingorfinancethepurchaseprice(subjecttocreditapproval),youcandosoatanytimeduringyourleasebycontactingyourdealerorMercedes-BenzFinancialServicesat1-866-202-6969.
Intheeventyoudecidetopayoffyourvehicle,avehiclepre-inspectionisnotrequired,butitisstillavailableifyou’dliketoreviewyourvehicle’scondition.
You’rewelcometoconductyourownreviewpriortothepre-inspectiontofamiliarizeyourselfwiththeprocessandguidelines.TheFirstClassConditionCardlocatedinthecoverofthisbookletwillhelpyoutoidentifywhatisconsideredexcesswearandtear.
PlacetheFirstClassConditionCardoveranexteriororinteriorblemish.Ifthedamagecannotbeseenwiththecardoverit,thenarepairorreplacementatyourexpenseismostlikelynotrequired.*
Aspartofyourassessment,checkthenumberofkilometresyou’vedrivenduringyourleaseperiodtoverifywhetheryou’vegoneoveryourpredeterminedlimit.
Keepinmindthisself-assessmentisnotareplacementofthepre-inspection.
*Exceptionsapply
LEASE RETURN OPT IONS / F IRST CLASS CONDIT ION CARD3 FEDCBA
Lease Return OptionsWe’vegotoptions,you’vegotchoices
First Class Condition Card
5 VEHICLE RETURN PROCESS FEDCBA
Returningyourvehicleatthecompletionofyourleaseisasimple4-stepprocessthatshouldbestartedapproximatelythreemonthsbeforeyourexpectedreturndate.Ifyou’vechosentopayoffyourvehicle,thisreturnprocessdoesnotapply.
Step 1: Third-Party Vehicle Pre-Inspection 45-90daysbeforeexpectedreturndate
Step 2: Review Pre-Inspection Results Contactyourdealertoreviewtheresults
anddeterminethemostsuitableoptionforyou
Step 3: Return Your Vehicle Whenyourleaseends
Step 4: Lease-end Statement Afterreturningyourvehicle
Didyouknow?YoucouldmakeyournextleaseexperienceevensimplerbypurchasingFirstClassLeaseProtection.Availableonmostvehicles,itoffersaddedpeaceofmindthroughavarietyofoptionsthatprotectyoufromexpensesthatmayresultfromexcesswearandtear.ConsultyourMercedes-Benzdealerfordetails.
Step1:Third-PartyVehiclePre-Inspection
Ifyou’vechosentoreturnyourvehicle,Mercedes-BenzFinancialServiceswillcontactyoutoscheduleyourvehiclepre-inspectionandprovideinformationregardinganyspecialloyaltyoffers.Thepre-inspectionisflexibleandconvenient.Youcandecidetohaveitconductedatyourhome,officeorlocaldealershipatatimethatworksforyou.
Weencourageyoutohaveyourvehiclepre-inspectioncompletedbetween45and90dayspriortoyourexpectedreturndatetoensureenoughtimeformaintenanceorrepairs.Yourinsurancepolicymayevencoverthecostofsomework.Keepinmindyouwon’tbeabletomakeanyrepairsonceyoureturnthevehicletothedealership.
Vehicle Return ProcessOverview
a. All four tires match the original tires in type*, size, load and speed rating with at least 0.32 cm (4/32 inches) of tread depth at greatest wear point
b. Thetiresonthesameaxleareofthesamebrand(4Maticvehiclesmusthaveallfourtiresofthesamebrand)
c. Thetiresandrimsmatchtheoriginalspecifications(forMercedes-Benzapprovedspecifications,seestickerinsidethedriver’sdoorandOwner’sManual).Please note, winter tires are not considered original equipment
d. Thesparetireandrim(orinflationkitforthosevehicleswithoutasparetire)arepresentandinoperablecondition
e. Therimsarenotbentandtheyarefreeofbreaks(regardlessofthesize)
f. Thetiresarefreeofbulges,cuts,sidewalldamageandabnormalwear
g. AnywheelscratchesandgougespasstheFirstClassConditionCardTest
Tires&RimsRepairsorreplacementsarenotnecessaryif:
WerecommendrepairsbeperformedbyanauthorizedMercedes-Benzdealerorbodyshoptoensurethebestqualityandavoidanyunexpectedcharges.PleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endofleasetoobtainalistoftheseauthorizedlocations.
Thefollowingpageswillhelpyoudetermineanyexcesswearandtearinpreparationforyourpre-inspection.
DamagetotherimsisonlychargeableifitextendsbeyondtheFirstClassConditionCard.
Tirecuts,bulges,andsidewalldamageareallchargeableregardlessofthesize.
7 VEHICLE RETURN PROCESS A FEDCB
*Somevehiclesmayhaveaspecialtypeoftires(e.g.summerperformancetires)
a. Theexteriorisfreeofholes,tearsorbreaks(regardlessofthesize)
b. Scratchesarenotthroughthepaint(regardlessofthesize)
c. ScratchesthroughthepaintanddentspasstheFirstClassConditionCardTest
d. Thegrilleisfreeofanybreaks
e. Theinteriorisfreeoftears,cuts,holes,burnsorstainsthatcannotberemoved(regardlessofthesize)
f. AnyinteriordamagedoesnotpenetratethefabricandpassestheFirstClassConditionCardTest
Interior&ExteriorRepairsorreplacementsarenotnecessaryif:
a. AllmaintenanceservicespecifiedbythemanufacturerhasbeenperformedanddocumentedbyastampedServiceBookletoracopyoftherepairorder
b. Anyissuescoveredunderwarrantyhavebeenrepaired
c. Allengineordrivetraincomponentsareoperable
d. YoustillhaveyourServiceBooklet/Owner’sManual/COMANDManual/ServiceandWarrantyInformationBooklet
e. Bothkeysarereturned
Mechanical&ElectricalRepairsorreplacementsarenotnecessaryif:
ScratchesthroughthepaintareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.
DentsareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.Holes,tears,orbreaksarechargeableregardlessofthesize.
BumperdamageisonlychargeableifitextendsbeyondtheFirstClassConditionCard.Allholes,tears,orbreaksandstructuraldamagearechargeableregardlessofthesize.
InteriorscratchesthatdonotpenetratethefabricareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.
9 VEHICLE RETURN PROCESS A FEDCB
Haveyoukeptyourserviceuptodate?It’soneofthebestwaystoensureasmoothvehiclereturn.
Whenassessingyourvehicle’sexterior,keepinmindamaximumof5damageoccurrences(thatpasstheFirstClassConditionCardTest)perpanelisacceptable.These‘panels’includethevehicle’sfrontandrearbumper.
a. Allequipmentleasedwiththevehicleandallfactory-installedpartsarepresent,undamagedandingoodworkingorder
b. AllmodificationsinstalledbyanauthorizedMercedes-Benzdealershipareintact
c. Anythird-party,aftermarketalterationshavebeenrestoredtotheiroriginalcondition,includingbutnotlimitedto:
• Loweringthevehicle’ssuspension
• Changingthevehiclecolourornonfactorypaintschemes
• Spoilerandtrailerhitch
• Holesintheframe
• Damagecausedbytheremovalofpartsandaccessories
• Otheraftermarketalterationsnotcoveredbythemanufacturer’swarranty
AftermarketModificationsorMissing&BrokenPartsRepairsorreplacementsarenotnecessaryif:
Nochargewithtowhookcover.
Chargeableiftowhookcoverismissing.
Pleasenote,notallmechanical,electrical,structuraldamage,ordamageresultingfromalterationstothevehiclecanbeimmediatelyuncoveredduringthevehiclepre-inspectionprocess.Incaseanyofthosedamagesarefoundafterthevehicleisreturned,aninvoicewillbeissuedaccordingly.
11
Chipsareonlychargeableiftheyaremorethan0.3cmindiameter,anddonotfitwithinthecircleofthemeasurementtoolontheFirstClassConditionCard.
VEHICLE RETURN PROCESS A FEDCB
Glass&LensesRepairsorreplacementsarenotnecessaryif:
a. Allglassandlensesarefreeofstars,cracks,orholes
b. AnyscratchescanbecoveredbytheFirstClassConditionCard
c. Nomorethan2chipshavebeenplugged
d. Anychipsorplugsaresmallerthan3mm
e. Anychipsorplugssitoutsidethedriver’sfieldofvisiondefinedbywiperpath
f. Anyaftermarketwindowtintisfreeofanyscratches,bubbling,tears,ordiscolouring
A“star”isachipwithoneormorelegs.A“plug”referstoanyrepairtowindshielddamage.
WerecommendanywindshieldreplacementbecompletedbyanauthorizedMercedes-Benzdealertoensuretherepairmeetsthemanufacturer’sspecifications.Keepinmindwindshieldreplacementisoftencoveredbyinsurance.Checkwithyourinsuranceagent.
IntheeventyouhavenotreceivedtheLease-endStatementatthetimeofreturn,youwillreceivethisdocumentationinthemail.Itwilldetailanychargesincurredfordamages,kilometreoveragesorexcesswearandtear.
Wehopethese4stepswillhelptoprovideaseamlesstransitionintoyournextMercedes-Benzvehicle.Ifyouhaveanyquestionsregardingthisprocess,pleasecontactyourdealerorvisitwww.mercedes-benz.ca/endoflease.
Step4:Lease-EndStatement
Uponvehiclereturn,youwillbeprovidedwithaVehicleReturnReceipt.InmostcasesyouwillalsobeprovidedwithaVehicleConditionSummaryandaLease-endStatement.However,ifathird-partypre-inspectionwasnotperformedonyourvehiclepriortoreturnoriftheconditionofyourvehiclehaschangedsincethevehiclepre-inspectionwasconducted,aVehicleConditionSummaryandaLease-endStatementmaynotbeavailableandafinalthird-partyinspectionmaybeneededtodetermineyourfinalkilometrageandanyexcesswearandtear.
Providedyouhavecompletedthenecessarypre-inspection,yourdealerwillbeabletoperformawalkaroundtoverifyanychangestothevehicle’scondition.Onceyourthirdpartypre-inspection
hasbeencompleted,youcancontactyourdealershipwithanyquestionsyoumayhaveregardingtheresultsandtheprocesstocompleterepairs.Yourdealercanhelpyouunderstandyouroptionsandanyassociatedcosts.
Step2:ReviewPre-InspectionResults
13 VEHICLE RETURN PROCESS A FEDCB
Weencourageyoutocontactyourdealershipandsetupanappointmenttoreturnyourvehicle.Schedulinganappointmentinadvancewillensureyourdealershipisabletoprovideyouwiththebestpossibleexperience.
Step3:ReturnYourVehicle
15 VEHICLE CONDIT ION REV IEW FEDCBA
Vehicle Condition ReviewThefollowingchecklistwillhelpyoureviewyourvehicle’sconditionandprepareforyourvehiclepre-inspection.Ifyoucheck‘yes’tothefollowingquestions,yourvehiclemeetsmostoftheVehicleConditionGuidelines.Checking‘no’mayindicatethatrepairsarerequiredbeforereturningyourvehicle.
IfyouhavenotbeencontactedbyMercedes-BenzFinancialServices,youcancontactanyofourprogramadvisorsat1-866-202-6969toscheduleyourvehiclepre-inspection.
KilometrageIsthekilometragedriventhroughoutyourleaseperiodlessthanthemaximumkilometrageallowancestatedinyourcontract?
Tires and RimsDothetiresandrimsmeetthemanufacturer’sspecifications,accordingtotheOwner’sManual?
Dothetireshaveatleast0.32cm(4/32inches)oftreaddepthatthegreatestwearpoint?
Arethetiresfreeofabnormalwearanddamage(bulges,cutsandsidewalldamage)?
Arethetiresonfrontandbackaxlesthesamebrand?4Maticvehiclesmusthaveallfourtiresofthesamebrand.
Arerimsingoodcondition(notbrokenorbent)?
Y|N
Y|N
Y|N
Y|N
Y|N
Werecommendyourvehicleisclean,bothinsideandout,toensureaccuratepre-inspectionresults.
Aftercompletingthischecklistyoucanconsultyourdealershipwithanyquestionsregardingtheconditionofyourvehicleandthepre-inspectionprocess.Oncethepre-inspectionhasbeenconducted,contactyourdealertoreviewtheresults.
Werecommendyoumakeallnecessaryarrangementswithenoughtimetorepairanydamagespriortoreturningyourvehicle.
ServiceHasallmaintenancebeencompletedaccordingtothemanufacturer’sspecifications(asshownintheServiceManual)?
Ifyes,isitdocumentedbyastampedServiceBookletoracopyoftherepairorder/invoice?
Haveanywarrantyconcernsbeenaddressedpriortoreturn?Keepinmindthatanyitemcoveredunderwarrantyandnotrepairedpriortoreturningyourvehiclemaybecomechargeable.
Missing PartsIsallequipmentthatwasdeliveredwithyourvehiclestillinplaceandinworkingorder?Examplesinclude:
Twokeys
Floormats
Owners/servicemanuals
Registration
Windscreen(convertibles)
DVDremotes/headphones(rear-seatentertainment)
Mediacables
Cargocover
Sparewheels/toolkit
Firstaidkit
COMAND/audioequipment(navigationdisks/CDchangersifapplicable)
CigaretteLighter/Cupholder
Aftermarket AlterationsIsyourvehiclefreeofanyalterationsperformedafterthetimeofdelivery?
Ifno,werethesealterationsperformedbyanauthorizedMercedes-BenzdealerorbodyshopusingauthorizedMercedes-Benzequipment/parts?
IfanyalterationswerenotperformedbyMercedes-Benz,havetheybeenremoved?
Ifyes,hasanydamageresultingfromthesealterationsbeencorrected?
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
Y|N
17
Frequently Asked Questions
1. What should I do if I’m not able to return my vehicle on the scheduled maturity date?
WerecommendcontactingyourMercedes-Benzdealertoscheduleyourleasereturn.YoucanalsocontactMercedes-BenzFinancialServicesat1-866-202-6969foranyadditionalreturnoptions.
2. Why is it important to have a vehicle pre-inspection completed before returning my vehicle?
Thepre-inspectionisanimportantpartoftheLeaseReturnProcess,asitprovidesyouwithavehicleconditionreviewandidentifiesexcesswearandtearpriortoyourexpectedreturndate.Nothavingapre-inspectioncompletedpriortoreturningyourvehiclewillputyouatriskofunexpectedchargesappearingonyourLease-endStatement.
Oncethepre-inspectioniscompleted,weencourageyoutocontactyourdealer,whowillreviewthepre-inspectionresultswithyouandprovideinformationregardingtherepairprocessandyourreturnoptions.
3. Can repairs be performed by a dealership other than a Mercedes-Benz dealership/body shop?
WerecommendrepairsbeperformedbyanauthorizedMercedes-Benzdealerorbodyshoptoavoidanypotentialchargesforsubstandardorincompleterepairs.PleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endofleaseforalistofauthorizedMercedes-Benzdealersandbodyshops.
4. What charges will my Lease-end Statement include?
Anyexcesswearandtearcharges,excesskilometrecharges(refertoyourleaseagreement),damagechargesforanythingthatmakesthevehicleunsafeorunlawfultooperate,anyremainingpayments,andanyadditionalfeesyoumayhaveincurredpriortoreturningyourvehicle.
5. Why might I not receive a Vehicle Condition Summary and a Lease-end Statement at the time of return?
Ifathird-partypre-inspectionwasnotperformedonyourvehiclepriortoreturnoriftheconditionofyourvehiclehaschangedsincethevehiclepre-inspectionwasconducted,aVehicleConditionSummaryanda
Lease-endStatementmaynotbeavailableandafinalthird-partyinspectionmaybeneededtodetermineyourfinalkilometrageandanyexcesswearandtear.
6. When will I get the refund of my security deposit?
OnceMercedes-BenzFinancialServiceshasbeennotifiedofthevehiclereturnbythedealership,youraccountwillbesettled.Iftherearenoexcesswearandtearcharges,outstandingpayments,excesskilometrageoradditionalfeesassessedtotheaccount,yoursecuritydepositwillberefundedwithin14days.IntheeventthatyoumoveduringthetermoftheleasepleasecontactMercedes-BenzFinancialServicesat1-866-202-6969toupdateyourfile.
FREQUENTLY ASKED QUEST IONS FEDCBA
©2014Mercedes-BenzFinancialServices.AllimagesofvehiclesarecopyrightofMercedes-BenzCanadaInc.andusedunderlicenceofMercedes-BenzFinancialServices.AlltrademarksdisplayedareownedorsubjecttotherightsofDaimlerAGandusedunderlicenceinCanadabyMercedes-BenzFinancialServices.
Theinformationprovidedinthisdocumentanditscontentmaybechangedatanytimewithoutnotice.Allleasereturnobligationsaresubjecttothetermsandconditionssetoutintheapplicablegoverningagreement.
Forcurrentinformationregardingtheleasereturnprocess,contactMercedes-BenzFinancialServicesorvisitwww.mercedes-benz.ca/endofleasePrintedinCanadaLRG2014-ENMercedes-BenzFinancialServices2680MathesonBlvd.EastSuite500Mississauga,ON,L4W0A51-888-532-7362