Leasehold ForumCleaning Services16 April 2015

Why do our leaseholders need a forum?

• Julie and I are always on the end of the phone if you have questions or issues

•But - the same questions keep coming up – and it is clear that not all leaseholders really understand the terms of their lease

• We want to keep you informed about leasehold issues and the services provided by the Council

• We want to give you the opportunity to hear from our service providers and to speak directly to them

Cleaning Services

Weekly Cleaning

Weekly tasks

•Sweeping of internal corridors and stairs•Mopping / washing internal floors as required

•Collecting rubbish around the bins

Cleaning ServicesWeekly cleaning

Monthly tasks

• Sweeping bin areas, chute rooms• Bin powder to chutes and bins • Remove and beat entrance mats• Clean balustrades and handrails• Remove cobwebs from light fittings

Cleaning Services

Weekly Cleaning

Annual tasks

• Deep-clean all floors• Bins, bin areas and chutes

pressure-washed • Internal walls washed to hand

height

Cleaning Services

Six-weekly cleaning

• Introduced during 2014

• Senior Housing Management decision

• The communal walkways, steps & bin

storage areas of our buildings are

regularly cleaned and inspected by

Council staff

• Minimal charge £15.24 p.a.

Cleaning Services

There should be a cleaning rota

displayed in your block, which gives

details of the standards of cleaning

you should expect. If the cleaning is

not up to standard (or the cleaning

rota is not displayed), please report

this to the Cleaning Department.

Cleaning Services

You can help us maintain shared

areas and keep them safe by:

• reporting any repairs, vandalism, graffiti or

fly-tipped rubbish to us

• not leaving belongings outside your flat

dealing with your rubbish responsibly

• making sure you, your family, pets

and visitors are considerate of others

Cleaning Service Charges

• Invoiced every six months

• Half of the annual charge – not representative of

the current season

• Charges differ according to the block

• Need to have realistic expectations of the service

• Residents have a significant effect on what the

cleaners can achieve in the given time

If you have issues

For example:

• The cleaning has not been done for a number

of weeks

• Please be aware that the cleaning is done 48

weeks per year, not 52 weeks

• There are areas which have been missed

Please report this direct to the Cleaning Service

Email: housingcleaning@dacorum.gov.uk

Tel: 01442 228000 and say “Cleaning”

Cleaning Services

Any questions?

Staff present:

Alison Chatterjee, Leasehold Services

Julie Moseley, Leasehold Services

Sue Prowse, Tenant Involvement

Fiona Williamson, Group Manager