lecture #1 - overview of project management monday 28th february 2011 v3 vu

8/7/2019 Lecture #1 - Overview of Project Management Monday 28th February 2011 v3 VU

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Alan SmallMonday 28th February 2011

BMO 5602Business ProjectManagementLecture #1 Overview of ProjectManagement


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Welcome

Course will take a holistic view of business and management as they relate to aby, projects and project management

The textbook, The Theory & Practice of Project Management Richard Newton

explores how projects deliver change and value in businproject management relates to other business disciplines

Evolution of Projects and Project Management as a recognised professional disc

Mega projects of antiquity Advent of projectised industries and professions

Rise of specific and formalised project management methodologies

Manufacturing: GE / Motorola / Toyota Six Sigma / Lean Six Sigma / Kaizan

UK Government PRINCE 2, PMBoK, SAP & others.

BMO 5602 Business Project Management

- Course overview and Philosophy


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LearningOutcomes


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Lectures- Content & Schedule

Session Date Topic

1

28 Feb

Overview of Project Management

2

07 Mar

PM Goals and Framework

Projects, Programs and Project Portfolio

3

14 Mar

Leadership, Team and Culture

4

21 Mar

PM Definition and Planning

5

28 Mar

Implementation and Managing Execution

6

04 Apr

Strategic Alignment

7

11 Apr

Organizational Alignment

8

18 Apr

Building a Capability Delivery

25 Apr -01 May

EASTER BREAK

9

02 May

Risks

Cost / Resource

10

09 May

Defining Project Success

Achieving Benefits from Projects

11

16 May

Evaluation/Audit and Closure

12

23 May

Capital Investment/ Global / e-project


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Tutorial Content- Assessment

Session Date Topic

1

28 Feb

Introductions

Knowledge, Skills and Attributes Exercise

Group Formation

Allocating Individuals on Discussion Roster

UNIT GUIDE AND ASSESSMENT DISCUSSION

2

07 Mar

Review and Design templates

3

14 Mar

Article Discussion

Due Date for Article Discussion Assessment 1(Selected Individuals)

4

21 Mar

Identifying Documentations for Project Proposal

Group Meeting on Project Proposal - Ideas Generation

5

28 Mar

GROUP PROJECT MEETING TIME (Facilitated by Lecturer)

Due Date for Literature Review Assessment 26

04 Apr

EASTER BREAK

7

11 Apr

Article Discussion

Due Date for Article Discussion Assessment 1

(Selected Individuals)

Due Date for Project Proposal Assessment 3

8

18 Apr

Project Plans

Program and Portfolio Management

25 Apr - 01May

PUBLIC HOLIDAY - ANZAC DAY

9

02 May

Article Discussion

Due Date for Article Discussion Assessment 1(Selected Individuals)

10

09 May

GROUP PROJECT MEETING TIME (Facilitated by Lecturer)

11

16 May

Projects and Change

12 Group Project Plan Presentation

-


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Projects and Project Management - De


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Project Methodology

Project components Alternative Project M


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The Project Lifecycle PMBoK- Simplified into Four Phases

Initiation

Planning

Execution

Closure

Fo

rmulati

on

Delivery

A Project is;

A temporary endeavouunique product service

Projects have a definiteprojects move through

PMBok defines a framework for project managemconsisting of a four phase generic project lifecycle and

knowledge areas, which sub-divide into 44 project man


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The Nine PMBok Project ManagementKnowledge Areas

1) Project Integration Man

2) Project Scope Managem

3) Project Time Managem

4) Project Cost Manageme

5) Project Quality Manage

6) Project Human Resourc

7) Project Communication

8) Project Risk Manageme

9) Project Procurement M

Initiation

Planning

Execution

Closure

Formulati

on

D

elivery


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Detailed Project Lifecycle- Five x Phase Example

DEFINE PLAN EXECUTE DELIVER CLOS

Set Objectives Approve &Prioritise

Design & BuildSolution

Test & trial Release

Define Scope Develop TaskBreakdown

Monitor &Control Project

Prepare for OpsImplementation

Track Be

CollectRequirements

IdentifyResource

Manage risks &issues

Rain & transferdocs

Project R(PIR)

Develop BusCase

DevelopSchedule

Change Control Handover SupplierPaymen

Allocate Budget ManageStakeholders


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1a

SelectProcess to

Improve

1bSelect

Sponsor &

TeamMembers

3aDocument or Map

the Process

4aCollect Data

Hard/Soft

4bDisplay Data

& Analyse Variation

7aPlan Implementation

7bPILOT

8a

Evaluate & EstablishMeasures

5bPerform

Root CauseAnalysis

5c

GeneratePossible Solutions

6aEvaluate

Alternatives

6b

Select aSolution

2Identify

Customers& Require-

ments

1c

Start Up the ProjectTeam & Write

Problem Statement

6c

StakeholderCheck in

3bStakeholder

Check in

5aCalculate Process

Sigma

ImproveImproveMeasure &

Analyse

Measure &

AnalyseDefineDefine

Six Sigma Roadmap (Lifecycle)Define, Measure & Analyse, Improve and Con(DMAIC)


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Six Sigma & Change Leadership Tool1Business &

Customer Case

BUILD UNDERSTANDING OF

THE PROCESS

AND THEPROJECTCharter

In Frame/Out of Frame

DD

EE

FF

II

NN

EE

Responsibility GridResponsibility GridOperating AgreementsOperating Agreements

Team Progress ChTeam Progress ChG.R.P.I. Check ListG.R.P.I. Check List

4

4

4

TEAMTEAM

STARTUPSTARTUP

CLARIFY

CUSTOMER

REQUIREMENTSDEFINE PROCESS

(SIPOC)

Process MapProcess Map

55

22

xx

xx

xx

Customer PrioritiesCustomer Priorities


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Project Management- The process of managing projects

1. Objectives2. Scope & requirements3. Project Resources4. The Team5. Progress & Control6. Acceptance7. Change Control8. Risk &9. Governance (Template Examples)


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EXAM

PLEWOR

KSHE

ET

Champion

Local Project Sponsor

Coach

Member

Member

Member

Time Requirements

Meeting Frequency

Meeting Location/Team

Defines the specific problem

Process name

Clearly written problem statement

Quantify how often problem occurs

Quantify problem impact

Defines the specific outcomtime, measures)

Process performance improv

Time frame

Measures of success

Project & team

Defines what team is working on

Project boundaries begins with ends with

Alignment in/out scope issues Critical Success Factors Business case

Defines when the project ismilestones along the way

TE

AM

PROBLEM

DEFINITION

GOALS

MILESTONES

The Project Defined Project / Team Charter Tool Example

Project timeline overall by phase detailed activities

Key deliverable dates

Reviews with Champion /

Sponsor


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TEAM

PROBLEM

DEFINITION

GOALS

MILESTONES

Team Charter Worksheet


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PROJECTDEFINITION

PROJECTDEFINITION

PRDEF

Fifteen Words

Each team member is given a flip chart page and marker. They must words or less, the project definition. Post all and check for agreement

all fuzzy words by circling them and asking "What does it look like?" oknow it when we have it?"

15 Words Flip Chart


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Are the mission and goals of the team clear a

by all?Are the roles and responsibilities of the tdescribed and understood?

Do the defined roles make sense and Do the team members have the righ

resources tofulfill their responsibilities?Are there agreed-upon plans, pro

procedures that guide how the t

work done?Are there clearly understoodapproaches to how we opera

Are the working relatioteam members healthygood team work?

Is there a solid leveand acceptance in

Goals

Roles &

Responsibilities

Processes

& Procedures

Interpersonal Relationships

G

R

P

I

GRPI Framework


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Assessing Project Team Status: How would you rate the degree your teamhas Clarity, Agreement and Effectiveness on the following GRPI-relateelements:

G

Purpose & Outcomes: We understand and agree on our project mission and the desired outcome.(vision)

Customer & Needs: We know who the project stakeholders are, what they require, and why this projectis really needed.

Goals & Deliverables: We have identified specific, measurable & prioritised project goals anddeliverables linked to our business goals.

Project Scope Definition: We understand/agree on what is in/out of our project scope and tasks. The projectscope is set.

0%

G.R.P.I. Check List

R

P

I

Roles & Responsibilities: We have defined and agreed on our roles, responsibilities, required skills andresources for the project team.

Authority & Autonomy: Our team is clear on the degree of authority/ empowerment we have to meet ourproject mission.

Critical Success Factors: We know and are focusing on the key factors needed to meet the projectgoals and mission.

Plans & Activities: We have an effective game plan to follow that includes the right tasks;clearly defined/assigned.

Monitoring & Measures: We have an effective monitoring process and specific metrics linked to progressand goals.

Schedule/Milestones: We have defined our project schedule and know what the key phases andmilestones are.

Team Operating Agreement: We have shared expectations, agreed and followed guidelines for how our teamworks together.

Interpersonal/Team: We have the necessary behaviors, openness, trust, participation and relationshipsfor a healthy, productive team.

Ri k d Ri k Miti ti T l t E l


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Obj

IdRisk

Type

Risk

Sources

Risk Description Curren

t Risk

Level

Mitigati

Current () or()

A Strateg ic Products &

Services

Delays in addressing complexity in our product and plan

offerings (770 mobile plans) may delay IT Transformation

3C Pricing Review panel Feasibility forums RA testing of conflicting bProduct Solutions Managem

Project team reviewing exis

Simplification criteria to be

of future products and plans

migration opportunities

B, D Compliance Regulatory Ahead of the FTTN decision we have adjusted business

plans, projects/programs/costs/resources and network

infrastructure investment potentially increasing the risk of

inventory run out, network incidents, infrastructure

fatigue etc

3C Engage suppliers, custome

appropriate

A, B Strategic Competition Variations to customer spend preferences/behaviour

and/or competitor activities may result in stranded

investment.

3C Operating controls- PTP, M

IMC Review of investment p

Id Key Objectives

A. Management of Transformation strategic programs

B. Management of investment program and supporting system across Telstra

C. Conversion of corporate strategy into strategic and operating plans for

Operations Group

D. Management of risk and compliance for Operations Group

E. Development and operation of TLA

Risk and Risk Mitigation Template ExampleProgram Office - Key Risks and Mitigation Plans 2007

G & W k St t


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Governance & Work Structure- Managed Services - 2007

TBG Governance Group

Project Director /

Program Office

Alan Small

Sponsor

Leica Ison

Expert Working Group

Work streams

RolesProvide ExpertiseSounding BoardConsultationBU Conduit

Gavan Corcoran

Process Owner

Project LeadAlan Small

Project Specialist DeploymentPaul GlasbergRick van der MeerEdyta Szmyd

ISPCLeisa Fielding

KAZ AlignmentDarren SommervilleShane KellySuzanne Campbell & Paul Keating

Roles & ResponsibilitiesProject ownership of stream Approval of major milestonesCommunication to GMD & senior

stakeholders within stream Continual review of adequacy of

resourcing Presentation to & signoff by

senior stakeholders Participation as required

Key Deliverables Identify Customer

Requirements Ascertain LOB Capability Identify current LOB

operating costs Determine Desired

Business Capability to

meet Customer

Requirements for Voice

Services Determine High Level

Operating Model for

Voice Services

Lynda OGrady

Sharron Nugent

Malcolm Flannagen

Mike Foster

Financial P&L AssessmentMira Smith

Customer Requirements & Converged Services ModelBevan Millin

TBS Service ModelPeter Eley / Anthony Mullan

Customer CareJohn TarlingtonBrenda HughesJohn Koellner / Erika GriffithsCisco Call Manager LOB model & TransformationBrendan Brownie

Business Strategy & LOB Alignment

Nicole CameronBrenda Hughes

Key Stakeholders

David Thodey, Mike Fo

Lynda OGrady, David

Lee

Key Business SMEs

Alister Simmington, Gary Grimshaw,Louise Brown, Graeme Lee, Mary Egan,Federal Government Sales, Amy Cheung


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The Project Manager Role & Responsibilities


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Project, Program and Portfolio Manag


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Relationship between Program Types


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Larger Projects


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Strategy

Delivery

Program Office Overview Telstra 2008

The Program Office is responsible for operationalising corporate

management of the strategic program of work across Telstra

Corporate Strategy Planning Program of WorkProgram

Management

Re

T

Translation of the Telstra corporate strategy

into strategic and operating plans

Management of risk and

compliance in Telstra

Management of the cross company investment

program and supporting system across Telstra

Development and

management of crosscompany strategic

programs.

Program Support


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Relationship Between Project Managementand Other Business Disciplines

Holistic View between Management of the Organisation & Project(s) / Pro

Strategy

Key focus of our next lecture Monday 7th March.

Your examples of company or Corporate Strategy?

Operations

Interface being BAU / production and normal function

Financial Management & Control

Governance & Stakeholder Dialogue / Management

Gating / Reviews / PIRs / Check-Ins

HR & Change Management

Impact on People, Function and Process


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Next Steps

Lecture # 2 Monday 7th March

PM Goals & Framework & Strategy

Preparation & Required Reading

Tutorial # 1 Monday 28th February

Unit Administration & Assessment

Expectations & Ground Rules

MIS Handbook in Blackboard

Assessment & Tasks

Group Formation

Allocation of Individuals on a Discussion Roster

General Administration and Communications

Other

lecture #1 - overview of project management monday 28th february 2011 v3 vu

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