lecture 8 - group behaviour and interpersonal influence (1)

8/17/2019 Lecture 8 - Group Behaviour and Interpersonal Influence (1)

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Grace Abban - Ampiah

The Nature and signifcance oGroups in Organizations


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Learning Outcomes.

At the end o this lecture, students will beable to :

o Understand the nature and characteristicso eecti!e teams

o "e!elop eecti!e teams to ensureorganizational eecti!eness


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#esson $tructure%hat is a group&haracteristics o group

T'pes o groups(ormal Group

)normal Group$tages o group de!elopment *Tuc+man

(unctions o Groups

Team roles and its eecti!eness *elbin.s eight

team roles&haracteristics o eecti!e and ineecti!e teams

/ow to ensure team eecti!eness ororganizational eecti!eness


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What is a groupA group is made up o two or moreindi!iduals who are aware o each other,interact with one another as well as sharesimilar goals and !alues0


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Characteristics of a Group The' engage in regular interaction0 The' are aware o themsel!es *i0e0 the'

defne themsel!es as a group0

The' share common goals regardingmatters o mutual interest0

The' are defned b' others as a group0

The' eel a shared sense o collecti!eresponsibilit'0


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Exercise"i!ide 'oursel!es into groups, write down

the !arious groups to which 'ou belong0

&onsider what 'ou get out o the group

and how the' in1uence 'ou0


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Functions of Work Groupsin the Organization

Analyzing and soling of !ro"lems: Theorganization use wor+groups to sol!e

comple2 problems and ma+e polic' in orderto ensure organizational eecti!eness0

#issemination of $nformation%%or+groups are used b' the organizationto send inormation to people in the

organization0 ) ew members in a group+now the inormation, the' 3uic+l' pass it

on to the rest o the group members0


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Uniting the organization in order toachie!e organizational goals: 4ostOrganizations uses wor+group as a wa'o gaining support o emplo'ees orachie!ing organizational goals0

"elegation o wor+: )n order ororganizations to carr' out se!eral tas+,

authorit' needs to be gi!en to leaders owor+groups0


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Con&ict 'esolution% &on1icts does note2ist at the indi!idual le!el but on the

group le!el0 &on1icts arises most inorganizations with large number o groups,

so the' resol!e issues to ensure a sereneatmosphere in the wor+ place0

The' satis' indi!idual needs or riendshipand social interaction0

Group protects and support indi!idualsagainst the interruptions b' emplo'ers

and 0


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T'pes o Groups

There are two main classifcation o groups

namel':

• (ormal groups

•

)normal Groups


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Formal Groups The' are set up b' the organization toaccomplish assigned tas+s0


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Characteristics of formalGroups

The' ha!e o5cial status bestowedon them either b' the organizationor societ' that created them0

The' are led b' a leader who isappointed b' management tocontrol members to achie!e

assigned duties0 The' are mostl' tend to be

permanent groups0


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Examples of Formal Groups

6ro7ect teams"epartmental wor+groups

&ommittes

6arent-Teacher Association

8.(ootball supporters.. &lub


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)normal Groups

These are groups de!eloped out o relationships at wor+ in order to satis'

indi!idual needs rather than an

organization.s needs0


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Characteristics of$nformal Groups)normal groups are oten created b'

indi!iduals within the ormal groups0

The' are less structured0 The' do not

ha!e an' ormal rules binding them0 The' ma' or not be permanent

depending on whether the' continuall'share a common interest or needs or

their members0


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(he )tages of Group#eelopment

According Tuc+man *9;


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Forming

This is the frst stage o group de!elopment0 )t

is the stage members in the group gets to

+now each other0

Groups set rules or accomplishingassigned tas+0

4embers anal'ze the attitudes and

beha!iours to enable them get on well withothers0

There.s mistrust among members in thegroup0


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)torming

This is a stage o con1ict anddisagreement among group members as aresult o dierent opinions, resistance to

demands o meeting tas+ re3uirement orchallenges o leadership as well ascompetition or authorit'0


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Norming

=esistance and con1icts are o!ercomeb' group0

The' establish norms o attitudes and

beha!iour which are mutuall'accepted b' all members in the group0

There is cooperation, mutual supportand indi!iduals recognise the !alue

and dierent contributions o people inthe group0


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6erorming

Group is !er' eecti!e in accomplishing itsassigned tas+0

eha!iours and attitudes o members inthe group are positi!e0

4embers are united and supporti!e to eachother0


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(eam 'oles and e*ectieness+el"in,s Eight team roles

According to elbin, an eecti!e groupshould ta+e into consideration personalitiesare well mi2ed0

"o not ha!e more than one personalit' in agroup0

/e classifed eight team roles pertaining inthe organization0


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+el"in,s Eight (eam 'oles

(eam 'oles Functions&o-ordinator • Controls actiities and

o"-ecties• onitors and organizesresources for accomplishingtask.• $denti/es strengths and0eaknesses of mem"ers tohelp achiee roles

)mplementer Ensures that goals andplans are adhered to orachieed

$haper • $n&uence the direction ofgroup "y proiding adiseon application of team


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Factors that in&uence thenature of (eam )pirit

The size of the group% The size o thegroup will aect how the group wor+stogether and tas+s are completed0

Leadership )tyle *>0g0 Authoritati!eor democratic leader0

$ncenties oered or accomplishing otas+ or schedule0

Common features of indiiduals inthe team *e0g0 gender, 3ualifcations ande2perience0


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>2ercise

"iscuss among 'oursel!es thecharacteristics o eecti!e and ineecti!eteams0


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e*ectie and ine*ectie(eams

E*ectie (eams $ne*ectie (eams

O"-ecties o the teamis well understood and

accepted b' themembers0

)t is di5cult ormembers in the team

to understand theirob7ecti!es or tas+outlined or them0

!articipation% Almost

all members participatein lot o discussions inthe team to achie!egoals0

(ew people participate

in discussion and ma+econtributions towardsachie!ing goals andtargets in the team0


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Characteristics of e*ectie andine*ectie (eams

E*ectie (eam $ne*ectie (eamListening% 4embers listenand embrace each others!iews or issues in the team

Listening% 4embers ignoreeach others !iews or issues inthe team0

Con&ict 'esolution% There is

disagreement the group iscomortable with it becausethe resol!e it amicabl'0

#isagreement are not

normall' dealt with eecti!el'in the group0

#ecision2making% mostdecisions are reached b'

consensus and all membersare in agreement withoutcomes o discussions0

#ecision2making% "ecisionsare ta+en beore issues are

anal'zed or resol!ed0

#iision of La"our% clearstandards are assigned and

accepted b' each indi!idual0

#iision of La"our%$tandards are normall'

unclear and members are.


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Conclusion

Groups or teams are needed in theorganization to help accomplish

laid goals and objectives to ensureorganizational efectiveness


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?uestions

lecture 8 - group behaviour and interpersonal influence (1)

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