lecture#8 travel & tourism industry structures (on the example of uk)
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Lecture#8Travel & Tourism Industry
Structures (on the example of UK)
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The Travel & Tourism Industry
• Travel and tourism is one of the world’s largest industries
• The two aspects of the industry can be viewed separately, as many of the players are involved in both
• Let’s look at each part of the industry on its own
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Parties of the Travel Industry
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Distributors
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DistributorsThe people, groups or firms that
deliver the products and services of travel to consumers.These include:
• travel agents (business and leisure)• travel operators selling direct to the
consumer• firms selling on the Internet• call centres handling customer service
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Regulatory Bodies
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Regulatory Bodies
Organisations set up to oversee the industry :Governmental bodies, ministries and state
committees.
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Public Sector Organisations
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Public Sector Organisations
Government departments with responsibility for the industry:
• Department for Transport (DfT)• Department for Culture, Media & Sport
(DCMS)• Foreign and Commonwealth Office (FCO)
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Transport
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Transport
Delivery of travel products and services by:• Road• Air • Sea• Rail
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Other Industry Players
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Other Industry Players
Insurance firms and car hire companies:
• Insurers provide cover for goods, services and people• Car hire providers meeting onward travel needs of
business and leisure customers
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Tourism Industry
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Accommodation, Tour Operators & DistributorsProviding the ‘nuts and bolts’ of the industry:
• Hotels, villas, apartments, camping parks• Packages of travel tours to popular locations• Selling the travel product/service to individual and
business consumers
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Tour Operators
Four dominant firms• TUI (Thomson)• First Choice• MyTravel• Thomas Cook
All vertically integrated, operating at more than one level in market
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Tour Distributors
Usually includes business and leisure travel agents:
• Some large and well-known• Some small and independent• Others in niche parts of market
Can you think of examples of each?
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Tourism Agencies
Tourist boards and offices:• Promoting Britain to overseas customers (Visit
Britain)• Promoting regions of the UK to overseas and
domestic customers • Providing information to customers (Tourist
Information Centres)
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Conference/Exhibition Organisers
• The importance of location• Value and service at venues• The role of sponsorship• Customer care
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Regulatory Bodies
• Consortium of Independent Tour Operators• Federation of Tour Operators• People1st (Skills Council for Tourism,
Hospitality and Leisure)• Regional Development Agencies (RDAs)
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Other Industry Players
• The Tourism Alliance represents industry views to the government
• Other firms in industry, such as insurance companies and car hire firms
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• Home task!!!Answer the questions and prepare a
report on following themes:
• Can you name the tour operators of Tajikistan?
• What governmental organization is responsible for tourism development in RT?
• What are the main functions of tour operators?