lee kee siang - how nlb leverages on bcm, cloud and big data for its services
DESCRIPTION
BCM Conference 2013TRANSCRIPT
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Lee Kee Siang, CIO / Director – Technology & Innovation
How NLB Leverages the Cloud, BCM &
Big Data to Deliver its Services
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Quick Facts
Libraries
1 National Library
3 Regional Public Libraries
21 Public Libraries
Other Libraries
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Quick Facts
Libraries
1 National Library
24 Public Libraries
Other Libraries
Membership More than 2m members
Visits More than 36m visits
Collection More than 1.5m titles
More than 8.5m items
Loans More than 33m loans
Online Usage Digital User Visits: > 8.1m
e-Retrievals: > 47.4m
FY2010 figures
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Today … LIBRARY comes to you
BUILD “DIY”
BUILD MORE
BUILD VIRTUAL
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We Built More … Built Virtual …
Built “DIY”
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RFID sorting RFID check-out
RFID check-in RFID Gates
•No more queues •Almost instantaneous borrowing & returning •Efficiency in operation •Cost avoidance
Internet of Things (RFID)
SMS, Email Notification, Web and Mobile
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Connected LifeStyle
7/23
Mobile Population Penetration Rate: 152%
Household Broadband Penetration Rate: 105%
> 60% of population are Facebook members
Seventy-eight per cent of people in Singapore now
have one smartphone, up from 74 per cent last year.
Two in five own a tablet computer, compared with one
in three a year ago. -- ST PHOTO: TED CHEN (18
Jun 2013, The Straiits Times)
Anytime, anywhere, any device
Source:
IDC
In Singapore…
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Analytics
Dashboards
MOTS
BI Applications
Collection
Finance HR . . .
EIS
Demand
Analysis
Collection
Planning
Cost
Modeling . . .
On Demand Analysis
Structured Data
Unstructured Data
Business Analytics
BIG DATA - Enterprise Business
Intelligence
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NLB content!!
Monthly Page Views:
400 to 175,000!!! 32.50% 37.85%
37.43% 60.97%
Search Engine Optimisation & Data
Mining
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NLB SearchPlus –
One Search Service
Data Mining:
Read Alike
Search Engine Optimisation &
Data Mining
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Via data mining and text analytics
“Patrons also
borrowed these…”
Identify related content for
Infopedia and PictureSG
using Mahout and Hadoop
Big Data – Connecting Knowledge
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Text Analytics + Linked Open Data Some possibilities
Enrich with Linked
Open Data
Related content
processing
Enrich with machine
translation
Related content
recommendations - across collections
- across languages
- LOD enriched
Big Data – Connecting Knowledge
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Using GIS to M-A-P libraries data
• 100,000,000 loans
• 24,000,000 books
• 6,000,000 patrons
(NLB)
• Location (X, Y) of
Addresses (SLA)
• Resident Population
2009, 2010, 2011 (DOS)
• Planning Area, Projected
overall dwelling units in
2011 & 2025 (URA)
> 130 million rows of data
M-A-P with GIS New Insight
13
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Social Media and Mobile Spaces
14
Library In Your Pocket
m.nlb.gov.sg Mobile Read Social Media
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Mobile Checkout
15/23
Use the camera on phones to enable mobile checkout anywhere in the library
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Cloud Computing Enquiry Management System
Public Cloud (Non Sensitive Data) Private Cloud
Hybrid Cloud
Web Services
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Cloud Computing - Server
Virtualization
Faster provisioning of
servers. Windows/Linux
can be mixed in one
physical server.
250 servers virtualized on
20 Physical servers
Preference given to tender
proposals that can support
server virtualization
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Cloud Computing – Augment Reality
18/23
Using augmented reality to make a physical brochure interactive
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Business Continuity Plan Exercises
Sturdy Snake 2013
2012
SS 540 BCM
Certification
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Thank You
Lee Kee Siang
CIO / Director – Technology & Innovation
National Library Board, Singapore