legalex pre-event brief
TRANSCRIPT
Microsoft Future Decoded
A practical guide to building a more accessible workplace
1/11/2018
@neilmilliken @hminto
The 1bn
Digital transformation must increasingly represent the diverse population it aims to serve
=Disability Disability
Mismatchedhuman
interactions
=
Food for thought
If life expectancy continues to grow at the rate of two to three years every decade, as it has done over the last 150 years, then a child born in Japan in 2007 will have a more than 50% chance of living past the age of 107. Under the same assumptions, children born in that year in most of the advanced economies will have similar odds of living past their 100th birthday.1
Most Disabilities Are Acquired As People Age The Numbers Are Huge & Will Continue To Grow
▶ Accessibility helps people with disabilities it also benefits many people who are “situationally disabled” (unable to do something because of other circumstances).
▶ Think of dropped curbs in pavements, designed for wheel chair access they also benefit people with prams and delivery drivers.
▶ Accessibility delivers the digital equivalent. It makes stuff that is impossible for some easier for everyone.
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Even if you don’t have a disability accessibility already directly positively impacts your life.
| Neil Milliken | © Atos Accessibility & Digital Inclusion 10
Is technology empowering us or disabling us?
Poor Usability & Accessibility
Changing Ways of Working
Constant learning
requirement
Constant & accelerating
change
More information leads to new
pressures
Technology Fragmentation
Multigenerational Workforce
New Interfaces
Employees & Customers
Technology impacts upon
PressureCreates Barriers
Technological barriers can be disabling for
everyone.
Disability is a mismatch between a person & their environment that creates a barrier to them participating fully.
Inclusive User Experience
IUX
IUX applies an inclusive lens to a design thinking
approach & is enabling for everyone.
Icons by Gregor Cresnar licensed under a free for commercial use with attribution license.
Accessibility puts our customers, employees and you in control, sometimes for the 1st time ever.
Journey 2022 Addressing Digital Dilemmas
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion 14
Boundaries of acceptabilityUnderstanding “art of the possible” and “art of the permissible”
▶ The real-world, digital-world tensions cannot be avoided. However, businesses must operate within a boundary of acceptability that is determined by Ideals.
▶ Understanding the Ideals perspectives of all stakeholders in a business process will inform the “Could we? / Should we?” questions in relation to digital technology adoption.
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
▶ Technology is becoming ever more integral, impactful and intrusive to our way of living. A new Digital Divide is emerging not just related to those unable to engage digitally, but to those who for various reasons choose not to.
▶ The speed and scale of impact that digital technologies have on business and society demand a new level of corporate responsibility that anticipates both long and short term implications of enterprise strategies.
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Business models and societyDigital society
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
Some of the most transformative and disruptive technology trends will relate to how humans interact with the digital world. New challenges will emerge in areas of health, wellbeing and ethics as the level of physical and technological integration increases.
▶ Human Machine Interaction is progressively using a wider range of our senses and connection mechanisms.
▶ Science and entertainment competencies combine to create new control and feedback mechanisms:
• Air gestures
• Haptics
• Dermal implants
• Neural interfaces
▶ Assistive technologies are often leading the way in adopting new forma of HMI.
▶ Individual behaviour patterns and biometrics:
• means of identity verification
• security concern and risk
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How we interact is changing
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion 17
Journey 2022
Culture
ABILITY SUMMIT 2018
Representation
Culture: Embedding In DNA of Microsoft
Real Estate and Facilities partnering with
vendors and employment agencies to
create job opportunities for people with
intellectual developmental disabilities.
Hiring individuals with Autism into
identified open roles across multiple
divisions in company. New methods of
recruiting, onboarding, training
individuals/ teams.
Continuous hiring of People with
Disabilities across Microsoft in all
different roles.
• aka.ms/inclusivehiring
• Internal Microsoft Career site
• Ability Hiring Event 2x per year
“As a culture, we are moving from
a group of people who know it
all to a group of people who want to learn it all.”
SATYA NADELLA
Signing ceremony of the International Labour Organisation Global Business & Disability Network Charter Geneva October 2018 with Director General Guy Ryder
“An inaccessible hack is whack” – aka.ms/ukabilityhacks
Culture: Inclusive Design
aka.ms/inclusivedesign
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
IUX
Effective
Satisfying
Efficient
Supportive
Perceivable
Operable
Understandable
Robust
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Inclusive Design ThinkingMaking User Experience Inclusive
▶ An Inclusive User Experience (IUX) delivers products and services that meet the needs of everyone.
▶ Marries the core principals of Accessibility & Usability.
▶ IUX is efficient and cost effective, driving down operational costs and increasing user satisfaction.
▶ Spending 10% of your development budget on usability should improve your conversion rate by 83%1
▶ IUX helps organizations meet their legal and CSR commitments.
▶ IUX helps win & retain valued customers & employees.
▶ Removing barriers is an innovation trigger solving the problems of impairment brings benefits for all.
1 Source Jacob Nielsen (NNG)
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
Delivers valuable insights into how we
will all use technology.
Understanding challenges of users with
accessibility needs.
Drives early adoption &
creation of new technology
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IUX - A learning engine for your organisation
IUXThinking About Users With
Complex Needs
▶ People with Disabilities are customers & colleagues:
– Up to 20% will directly benefit from improvements to accessibility.
– Many more benefit indirectly.
▶ Accessibility is a legal obligation - legislation in all EU territories and similar legislation across the globe.
▶ Friends & family magnify the spending / voting power.
1 5th Quadrant Analytics2 Gartner
Icons by Gregor Cresnar licensed under a free for commercial use with attribution license.
AI and Accessibility
Multiple AI channels
• Instant Text to Speech
• Face Recognition
• Handwriting Recognition
• Scene description (with pointing)
Seeing AI
Accessible Authoring
Accessibility brings business benefits
Over 75% of surveyed organizations agree that accessibility strategies help them
1. Build a more diverse workforce from a broader talent pool or retain employees who have become disabled
2. Increase productivity and efficiency among their entire workforce
3. Improve their overall customer experience
Accessibility is becoming mandatoryGovernments around the world are recognizing this societal trend and mandating web, app and document accessibility for public sector organizations
In 2016, new EU Procurement Directive became effective, requiring EU public sector entities to include in tenders, accessibility criteria established by the EN 301 549 standard
In 2018, UK Parliament recommended that the public sector and business leaders sign up to their Disability Confident scheme procure and report on the implementation of assistive technology
Mainstream Productivity
Accessibility for one, usability for many
Microsoft Stream
PowerPoint Designer
Learning Tools / Immersive Reader
Dyslexia My Journeys & AdventuresWith Technology
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion 43
Dyslexia Simulation
Whilst this simulation is not entirely accurate.
N.B. I don’t see pages like this.
It does enable people to grasp the difficulty people have absorbing information in written form.
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
If Life Gives You Melons …Then Maybe You Have Dyslexia
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
▶ Don’t make Assumptions:
– I have 2 Degrees one of which is English Literature
▶ Keep Language Simple & Clear
▶ Use clear fonts (preferably sans serif at a decent size)
▶ Left Justify
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Myth: People With Dyslexia Can’t ReadWe Do Read It Just Takes Longer
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion 46
This Guy Has More Short Term Memory Than Me
Areas where this can affect me:
▶ Note taking
▶ Online meetings
▶ Following directions / instructions
▶ Using software
▶ Remembering the critically important thing I was doing before you pinged me on Skype
▶ If you want to make me nervous ask me to take meeting minutes
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
Adventures With DyslexiaI Often Find Myself Lost
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion
▶ Even if I use something every day I can struggle with navigation and recall.
▶ Often it’s a case of continuous discovery trial and error.
▶ Make my life easier by making stuff obvious.
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Some User Interfaces Confound Me
| Neil Milliken | © Atos UK&I | MS ESO | Accessibility & Digital Inclusion 49
This Guy Has Better Sense Of Time Than Me
Dyslexia affects time keeping:
▶ Poor sense of time & dates –hyper focus means I lose track of time frequently.
▶ I misread meeting times.
▶ I get the day or even week wrong.
▶ It is not uncommon for me to book a meeting in the past or on a weekend.
▶ I am reliant on tasks, calendars and reminders and when they fail I do too.
Dyslexia Solutions today – all built in
Windows Hello
Dictate in Office 365
Read Aloud everywhere
Spellchecker plus
Cortana reminders/My Analytics
Office Lens
Enterprise Support
Run the Accessibility
Checker to find and fix
issues
AaBbCcHeading 1
Use built-in styles and
templates, with fonts and
colors that are easy to see
Make content easy to navigate:
include section headings, slide
titles, sheet names
Link
Give hyperlinks descriptive
and meaningful display
names
Describe visual objects
such as photos with
alternative text
Avoid using color as the
sole means of representing
important information
aka.ms/OfficeAccessibility
Free technical support for Windows and Office
to any customer with a disability or person
asking a question related to accessibility.
Languages: English, Spanish, French, and
American Sign Language (US Only)
Training for support representatives: Core
Product training + 3rd party Assistive Technical
Training + Disability Etiquette
Enterprise Disability Answer Desk also available!
Session Feedback
Please rate this session in the Future Decoded app!
Microsoft UK AI Research Report
Download the AI Report at http://aka.ms/UKAIreport
Azure Marketplace Consulting Services
Find Microsoft partners to help at http://aka.ms/UKMarketplaceService
Enhance your Digital Skills
Find great guidance and resources at http://aka.ms/fdskills
Things to do next
2016 2017 2018 (Jan-Sept) Q4‘18 or later
Mobility
Cognitive
Vision
Hearing
Content Accessibility
Eye Control
Learning ToolsLine Focus
Mode
Color filters
New accessible navigation experience in OneNote
Automatic, real-time subtitles
Automatic, searchable video transcripts
Automatic Alt-Text for images
adding closed captions in PowerPoint Sway
Dictate
Picture dictionary Adverb highlighting and additional color choices for page themes
Immersive Reader
for ePub and Reading view in Edge
Editor
New Ease of Access Settings in Windows 10
Narrator
Large text support
Automatic captions for recorded meetingseditable with Microsoft Stream
Recommended Actions Menu
Simplified Ribbon
Automatic captions for Live Events
Automatic transcription for audio and video in OneDrive/SharePoint
Prefer accessible content MailTip
Tell Me
Designer
Learning Tools
Editor context menu
Word Excel PowerPointOutlook Sway SharePointmore Office 365 apps
Frame guide in Office Lens iOS
playing back closed captions in PowerPoint
Accessible Templates
Save as tagged PDF
Prefer accessible content MailTip
Thank You