leland insider - summer 2016 edition
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InsiderLeland
Educa� on Updates
In the first & second quarters of
2016, the Leland Management
educa� on team awarded 291
state approved Board Member
Cer� fica� ons to community
board members throughout the
state of Florida. We are proud of
the impact our educa� on ini� a-
� ves have had on our communi-
� es and look forward to our next
series of courses in the late
Summer. Visit our website at
www.LelandManagement.com
for more info.
One of my favorite quotes is from the Greek
philosopher Heraclitus in which he points out
that, “The only thing that is constant is change.”
The second quarter of 2016 here at Leland was
full of change. This quarter we con� nued our
transi� on to Caliber Management So� ware.
With any change comes some challenges but
our team is dedicated to making the transi� on
to Caliber as smooth as possible. We now have
several associa� ons that are ac� ve in Caliber.
We will con� nue this transi� on through 2016
and look forward to welcoming you all to Cali-
ber soon.
This quarter Leland also switched phone provid-
ers. Our new pla� orm offers be� er call quality
and enhanced features that allow our team to
be more efficient when making and receiving
calls. Our Assessments & Billing department
now has access to metrics and repor� ng tools
that show areas where we can improve our
communica� ons.
Last quarter we introduced you to our affiliated
company Alden Contrac� ng & Services. This
quarter we are proud to share that Alden has
partnered with several Leland communi� es on
large maintenance and construc� on projects.
Their posi� ve referrals and industry specific ex-
per� se have earned Alden a great reputa� on
among our clients.
We are also pleased to announce that Doug Har-
rier, Lisa Dixon-Bogolub, and Martha Ledford
were promoted from Divisional Directors to
Vice Presidents. Doug, Lisa and Martha have
done a tremendous job in growing their respec-
� ve markets and leading their divisions to suc-
cess. To learn more about our new VPs make
sure to check out page eleven, and join us in
congratula� ng them on their achievements.
Although the second quarter of 2016 did bring a
great deal of change in technology, Leland’s
mission of providing superior management ser-
vices to our clients has not changed. We con� n-
ue to find new and innova� ve ways to surpass
your expecta� ons and make Leland the stand-
ard in Community Associa� on Management.
Rebecca Furlow
Leland Management has been
named a Diamond Level winner
in the 2016 Florida Community
Associa� on Journal’s Reader’s
Choice Awards! This award was
created to recognize communi-
� es, individuals and service pro-
viders that demonstrate excep-
� onal service to the community
associa� on industry and the
larger community. Thank you to
everyone who voted for Leland
Management as your reader’s
choice in the Management cate-
gory.
This Issue
• Caliber Web
• Easter Celebrations
• Gardening for Spring
• V.P. Promotions
• Reader’s Choice Awards
• Special Assessments
• Spruce Creek GCC &
Leland - Trendsetters
• Team Training 2016
games is the community sup-
port. All of the net proceeds
are donated from the com-
munity to a chosen charity.
To con� nue providing
increased services and ac� vi-
� es, in early 2015 the Spruce
Creek lifestyle team of ac� vi-
� es directors and Leland
Management began discuss-
ing the opportunity for
Spruce Creek to expand their
games by crea� ng a champi-
onship series with nearby 55+
communi� es. The team devel-
oped 6 compe� � ons including
pickleball, billiards, table ten-
nis, photography, a spelling
bee and bowling. There were
four nearby communi� es in-
vited to join Spruce Creek in
developing the first annual
Leland Games that was held
in January 2016.
Each of the five communi� es
hosted one of the onsite
events with the photography
compe� � on hosted on Le-
land’s Lifestyle website.
(www.lelandlifestyles.com)
The top teams from each
community par� cipated and
took home medals and
awards geared towards each
event. At the closing ceremo-
nies Leland Management an-
nounced special awards for
the Games and announced
Kings Ridge in Clermont as the
2016 Leland Games Top Com-
munity.
We are very proud to share
that Spruce Creek, partnered
with the Leland Games, was
named the 2016 Communi� es
of Excellence Trendse� er
award winner. This award
recognizes innova� on in an
area where a community has
created a service that others
may some day adopt.
In response to that challenge,
the ac� vi� es team at Spruce
Creek decided in 2006 to focus
on offering an annual set of
Olympic Games that could be
adapted each year to the needs
and interests of the residents.
Those games have grown to
include over 1,100 par� cipants
in 82 games ranging from water
volleyball and pickleball to bak-
ing and photography compe� -
� ons. The games not only in-
clude resident par� cipa� on in
the compe� � ons but are also
run by resident volunteers.
The resident commi� ee works
with the ac� vi� es team to in-
clude an opening and closing
ceremony with bronze, silver
and gold medals given to the
winners of the different events.
Even more impressive than the
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“Over 1,100par� cipants competed in82 games”
Spruce Creek Golf & Coun-
try Club is an ac� ve adult
community with 3,250
homes in Summerfield, FL
and over 6,000 residents
that vary in ages from 55
and up. Like most 55+ com-
muni� es the associa� on
staff and Board are chal-
lenged with keeping the
residents ac� ve and healthy
which makes it extremely
important to create and
maintain a lifestyle with a
broad range of ac� vi� es
and events. To meet that
challenge Spruce Creek
staff has developed over
115 ac� vity groups
throughout the years and
maintains a full calendar of
events.
Another challenge for 55+
communi� es is to con� nu-
ally adapt to the ever
changing demographic and
aging of residents.
11
Doug Harrier, Director of Leland’s North East Division, has been promoted to Vice Presi-dent. Doug is a Licensed Community Associa� on Manager with over 30 years of experience in business management including: Property, Associa� on, Long Term Care, Hospitality Management and previously owned his own company. Doug has been with Leland since2004 and held the posi� on of Director of Manager Development prior to taking responsibil-ity for Leland’s North East Division in 2006. Under his guidance the Jacksonville Divisionhas grown to encompass the area from Flagler Beach to the Georgia border. Doug holdsthe CMCA (Cer� fied Manager of Community Associa� ons), AMS (Associa� on Management Specialist), and PCAM (Professional Community Associa� on Manager) designa� ons from the Community Associa� on Ins� tute (CAI). Doug has been a curriculum provider and in-structor for Na� onal Business Ins� tute and is cer� fied by the State of Florida to teach ac-credited Board Cer� fica� on Classes.
Lisa Dixon Bogolub, Director of Leland’s Tampa Division, has been promoted to Vice Presi-dent. Lisa is a Cer� fied Community Associa� on Manager with a degree in Management from the University of Florida. Lisa has 15 years management experience and was the busi-ness development manager for two major execu� ve suite franchises and commercial leas-ing companies prior to becoming Director of the Tampa Bay Division at Leland in 2005. Lisahas served as Vice-President of the Suncoast Business Alliance Group, is an ac� ve member of the Suncoast Chapter of CAI (Community Associa� on Ins� tute) and the Execu� ve Direc-tor of the non-profit organiza� on, KGD Founda� on. Lisa manages associa� ons in Hills-borough and Pinellas Coun� es and is responsible for the overall opera� ons of the Tampa Division.
Martha Ledford, Director of Leland’s Ocala Division, has been promoted to Vice President.Martha has been a Licensed Community Associa� on Manager with the State of Florida since 2004. She has been in the Associa� on Management industry for over 15 years and holds the Cer� fied Manager of Community Associa� ons (CMCA) designa� on from the Com-munity Associa� on Ins� tute (CAI). Martha is also a cer� fied instructor by the State of Flori-da to teach accredited Board Cer� fica� on Classes and holds various Na� onal Recrea� on Designa� ons. Prior to joining the Leland Management team in 2011, Martha held the posi-� on of Vice-President for an Associa� on Management Company based in Lake County, Florida that specialized in the development, transi� on and management of Ac� ve Adult 55+ communi� es. Martha manages associa� ons in Marion and Lake Coun� es and is re-sponsible for the overall opera� ons of the Ocala Division.
Leland Announces New V.P. Promo� ons
We are pleased to announce that three Leland Division Directors havebeen promoted to Vice President.
The Leland family gets the opportunity
to work with people they may not get to
work with on a regular basis. This
strengthens the working rela� onships
between team members long a� er the
event is over. Team members return
from this event feeling refreshed and
posi� ve about their working environ-
ment which carries through when they
are comple� ng their daily tasks. These
team building and training ac� vi� es
throughout the year are part of what
has made Leland the “Best Place to
Work” for five consecu� ve years.
In the past, many companies encour-
aged a compe� � ve, non-coopera� ve
environment. By shying away from this
model, employers can see tremendous
increases in employee happiness, com-
munica� on, crea� vity, and produc� vity.
Leland Management knows that it takes
a team to get a job done and by pro-
mo� ng a unified workplace Leland en-
sures that the team has the tools they
need to shine.
Many studies have found how team
building ac� vi� es and events can pro-
mote a be� er working environment
with more effec� ve employees. By en-
couraging coopera� ve projects, compa-
nies may begin to see many benefits.
Teamwork in the workplace fosters cre-
a� vity, encourages dynamic communi-
ca� on, and blends mul� ple skill sets to-
gether to approach common problems.
Leland Management understands the
importance of training and team build-
ing ac� vi� es. In addi� on to team bowl-
ing ou� ngs and holiday potlucks, Leland
hosts an annual corporate training
event at an offsite loca� on. This event
brings employees from different depart-
ments and divisions together for three
days to learn new informa� on and work
together to solve various challenges.
2011 - 2015Orlando Business Journal
Best Places to Work
10
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We Want to Hear from You!
Does your community have a story or photos of an event you would like to share? Send usyour photos and stories to [email protected] and check us out onFacebook, Twi� er, LinkedIn, and WordPress.
Grand Haven Master and Avalon Park celebrated Easter
with their residents at the Annual Easter Egg Hunt.
Over 10,000 eggs were stuffed with prizes and candy
and strewn across the community parks.
A surprise visit from the Easter bunny was a highlight
for many of the children in a� endance, and many of
the parents who were able to skip the annual trip to the
mall to have their child’s picture taken with the Easter
bunny.
WELCOME
WAGON
◊ Cherryridge
◊ Cedar Lakes
◊ Osprey Residential
◊ Aliki Townhomes
◊ Royal Troon
◊ Via Paradisus
◊ Storey Park
◊ Highlands at Summer-lake Groves
◊ Roses Bluff
◊ Grandefield
◊ Enclave at Forest Lakes
◊ Artisan Lakes
◊ Woodbridge Lakes
◊ Harbour Royale
◊ Cottages of Argyle
◊ Covenant Cove
◊ Bentley Green
◊ Villas at Somerset
◊ Oaks at Moss Park
◊ Solvino at Lavina
◊ Tanglewood
◊ Chartres Gardens
◊ Wyndham Lakes Estates
◊ Golfview at HuntersCreek
3
• Angela Evans named Rising Star of 2016
• Tracey Clement named Shining Star of 2016
• Janet Henderson won the “Leading the Way” award 2016
• Venessa Ripoll won the “Above and Beyond” award 2016
• Lisa Weathers won the “Leland World of Difference” award 2016
• April Kaiser earned the CMCA designa� on
• Amanda Whitney earned the CMCA designa� on
• Doug Harrier promoted to Vice President
• Martha Ledford promoted to Vice President
• Lisa Dixon-Bogolub promoted to Vice President
• Holly Connell promoted to Assessments & Billing Group Manager
• Melanie Vidal promoted to Assessments & Billing Group Manager
• Kent Taylor promoted to Senior Community Associa� on Manager
• Josh Panagos, Mark Michalek, Venessa Ripoll, Debbie Pearlman andLauren Waite were named Super Stars.
Florida’s naturally subtropical region
combined with climate change and a
spike in our state’s popula� on, has
resulted in a water crisis that is
reaching dangerous levels. In Cen-
tral Florida the threat is very real;
roughly 90% of the region’s potable
water is harvested from the Floridan
Aquifer, a finite resource. The Cen-
tral Florida Water Ini� a� ve says that
Florida is using as much water as it
safely can from the supply and is
taking as much water as the Aquifer
has to give. This begs the ques� on,
what can we do to meet our com-
munity’s needs while leaving the
smallest footprint possible on our
water supply?
Roughly 3,000 gallons are spent wa-
tering each golf course in the U.S.
every day and the average Floridian
consumes 124 gallons of water per
day, half of which is used for irriga-
� on purposes. Obviously finding a
more sustainable means of irriga� on
is a step in the right direc� on to-
wards allevia� ng the stress we put
on our water supply.
Lakes of Mount Dora is a new 575
acre housing development located
in North Lake County that is leading
the charge in terms of water conser-
va� on. Lakes of Mount Dora’s
planned unit development
agreement requires that the devel-
opment use the lowest quality of
water available for landscaping
and irriga� on. To meet the terms
of this agreement the community
was designed with a central irriga-
� on system that uses reclaimed
water from the City of Mount Dora
as the primary source for irriga� on
of 183 landscaped acres through-
out the community. To supple-
ment the reclaimed water supply,
a series of interconnected reten-
� on lakes were created. These
lakes total 178 acres in surface and
are strategically placed within the
development. The final design
demonstrates a water balance that
is sensi� ve to the groundwater
recharge area. Recharge is the pri-
mary method in which groundwa-
ter re-enters an aquifer.
Lakes of Mount Dora currently has
over 800 irriga� on zones and 16
controllers. Once the community is
fully developed there will be over
2400 zones and 24 controllers. A
master irriga� on distribu� on sys-
tem, connected directly to the re-
claimed water from the City of
Mount Dora, is used to supply the
irriga� on water to the community.
Two booster pump sta� ons with a
Combined 2,650 gallon per minute
capacity are used to both boost and
balance the system pressure and
maintain a steady delivery of water
throughout the system. The commu-
nity installed central filters to main-
tain the quality of reclaimed water
that is distributed to the individual
zones. Addi� onally, zone pressure
regulators were installed to prevent
over-spraying and fogging in an
effort to ensure each gallon is used
efficiently.
The Associa� on retains a full-� me,
trained irriga� on specialist on staff
who manages and maintains the sys-
tem including programming the cen-
tral irriga� on system computer, ana-
lyzing daily reports, providing
maintenance services, and monitor-
ing the pump sta� ons.
9
The computerized central irriga� on
system u� lizes a PC based so� ware
package that makes control of a
large scale irriga� on system afford-
able, usable and comprehensible.
The so� ware contains interac� ve
map graphics that communicate
with each of the 24 controllers. The
controllers then communicate with
each zone and the individual valves
in those zones. This comprehensive
system puts the Lakes of Mount
Dora irriga� on specialist in com-
plete control of wide-area watering
opera� ons.
Lakes of Mount Dora also handles
all of the irriga� on for residen� al
lots and commercial areas. Edu-
ca� ng and engaging the residents
on water conserva� on tac� cs is cru-
cial to the success of the program.
Although water conserva� on is re-
ceiving increased a� en� on
throughout the state, the topic is
not new to the St. Johns River Wa-
ter Management District. Water
supply u� li� es in the district are
required to develop programs for
the use of reclaimed water and all
consump� ve use permit holders are
held to the same standards of
efficiency. New strategies and tech-
nologies were developed to bolster
water conserva� on in the region,
including the district’s residents.
Lakes of Mount Dora also takes
steps to spread water conserva� on
awareness throughout the commu-
nity via frequent posts on the com-
munity intranet. All residen� al
plan� ngs are low to medium water
users and bark mulch is used to aid
in soil moisture reten� on. The
Home Owners Associa� on sets the
irriga� on watering days, � mes and
amounts. The watering schedule is
split evenly over a Sunday to Satur-
day schedule to ensure a balanced
applica� on. The community main-
tains excellent communica� on with
the City to account for changes in
seasonal availability, maintenance
and/or down� me of the reclaimed
water supply. Any community that
is not fully developed should also
maintain communica� on with the
developer to coordinate irriga� on
and landscaping for future phases.
Lakes of Mount Dora Community
Associa� on Manager Cindy
Pierson commented saying
“Having a good system with the
right staff and suppliers elimi-
nates problems in the future and
provides the community with a
good looking landscape while
responsibly using our scarce wa-
ter resources.” Lakes of Mount
Dora was awarded the Florida
Communi� es of Excellence
Trendse� er and Disaster Prepar-
edness Awards in 2014 for their
proac� ve and innova� ve ap-
proach to water conserva� on.
“The average Floridianconsumes 124 gallons of
water per day, half ofwhich is used for irriga-
� on purposes.”
Leland Management con� nues to grow to support the needs of our clients. This quarter we welcomed the following team members:
● Denise Plavetzky ● Doris Myers ● Jose Jauregui ● Christy Ronduelas ● Lori Marcano ●
● John Womack ● Maria Martinez ● Cindy Kramer ● Kim Whittemore ●
● Kelly Ard ● Elizabeth Jimenez ● Allyson Veazey ● Salena Ibrahim ● Sheree Shearey ●
● Blanca Heinsen ● Angela Fryfogle ● Michael Lanosz ● Debra Paradis ● Debra Loehr ●
● Walt Davidson ● Carla De Yorgi ● Sam Gatch ● Sylvia Nival ● Nina Woods ●
● Thomas Leary ● Jennie Byram ● Doris Collins ● Lavonda Harris ● Enid Perez ●
Q. “Why should an associa� on adopt an architectural review process?”
Having architectural guidelines in an associa� on not only ensure that the community will remain a� rac� ve, it also helps preserve the value of each property. The chosen method to uphold the architectural guide-lines of an associa� on is to have an architectural review process. The process allows homeowners to adequately explain their plans and forthe plans to be measured against the established standards outlined inthe governing documents. This process guarantees that the community
will maintain a uniform and welcoming appearance for years to come.
This answer brought to you by Hayley Pena, Architectural Review Department
Leland Management
5
Did you know...
• Florida is home to 26,890 Condo Associa� ons comprised of 1,505,725 units
• Florida is home to 12,898 Home Owners Associa� ons comprised of 2,587,294 units
• Florida has 15,161 Licensed Community Associa� on Managers
_________________________________________________________________________________________________________________
Many Homeowner Associa� ons have requirements for the storage of trash and recycle bins which o� en in-
clude that the bins be stored in a garage or “out of view of the community” on non-pickup days. While it isn’t ap-
pealing to see these carts out in the neighborhood, it can certainly be frustra� ng to take up valuable parking space
in your garage to store garbage bins.
Tradi� onally, the more stringent language for trash and recycle storage appears in the adopted Rules and Regula-
� ons and not as specific language appears in the Declara� on and CCR documents. In the majority of cases, the
Rules can be changed by the Board of Directors through a no� ce process. Some Associa� ons have adopted lan-
guage to allow owners to create an L shaped storage area on the side of the house bordered by fence panels. An-
other recommenda� on for addressing the storage issue is to consider alternate storage on the side of the home
shielded by landscape. Boards should take care to ensure the newly adopted rules contain specific criteria on what
is allowed in terms of size, type, and placemen in order to maintain a favorable overall appearance of the communi-
ty.
If this is an issue for your associa� on, consider reviewing your documents and adop� ng a workable solu� on that
retains the integrity of the community.
There is a new frustra� on amongst Homeowners and Associa-
� ons due to the automa� c distribu� on of larger recycling bins in
areas that previously used the smaller bins. While the dimen-
sions of the bo� om of the carts are similar to the smaller bins,
the shear bulkiness is crea� ng parking and storage issues for
many owners. Some Florida coun� es have a smaller version of
the new larger sized bins available upon request, but that
doesn’t totally solve the storage issue.
6
Testimonial“Just wanted to take a moment to tell you what a fantas� c job Leland is doing. Our CAM is consistently on the
ball and always very flexible and works hard to please the members. Today we completed an inspec� on of the community and everyone was blown away with how great the ameni� es look.”
7
King’s Ridge Expands Clubhouse
Caliber WebIn conjunc� on with Leland’s new management so� ware, Caliber, Leland is launching a
private web portal for residents. This portal allows owners to view homeowner infor-
ma� on, account balances and ledgers, compliance viola� ons, maintenance issues and
associa� on documents. Board Members will have addi� onal features including viewing
invoices and community-wide, real- � me delinquency, compliance and maintenance
reports.
The Caliber Web Portal will also have integrated payment methods for echeck and cred-
it card processing. Coupons mailed with paper checks will s� ll be accepted, as well as all
ACH payments.
As communi� es transi� on to Caliber they will be given access to the Caliber Web Portal
through the resident portal on Leland’s corporate website.
We believe this portal will be very convenient for our owners to have online access to
their account informa� on and will provide a new level of transparency.
The King’s Ridge clubhouse is approximately 20 years old. Two years ago, the Board of Direc-
tors sought recommenda� ons from the Capital Improvement Commi� ee to enlarge the East
Wing area in an effort to create a mul� -purpose social and recrea� onal area to accommodate
the community’s growing number of clubs, groups and ac� vi� es. In addi� on, a conference
room was needed to accommodate the 15 member Board of Directors and other group
mee� ngs.
In late January of 2016 renova� on of the East Wing was completed. An addi� on was added on
to the back of the clubhouse to accommodate a maintenance/storage room. A game room
was added to house four new pool tables, a WII game system as well as a small social area.
They now have a large mul� -purpose area which can accommodate two medium or one large
group to play cards, games, hold seminars and more. This room has a movable wall that al-
lows the space to be split in two sec� ons, each with their own big screen televisions. Also add-
ed were a kitchen, si� ng area, library and several si� ng areas throughout.
The newly constructed and decorated East Wing will bring many years of enjoyment to the
residents as well as give Kings Ridge a compe� � ve edge for resales. Kings Ridge Community
Manager, Kim Myers, says they “are now ready to start renova� ng the rest of the building!”
6972 Lake Gloria Blvd
Orlando, FL 32809
407-447-9955 ph
407-447-9899 fax
www.LelandManagement.com
Orlando - Jacksonville - Rockledge - Ocala - St. Augustine - Clearwater - Clermont - Orange ParkVolusia - Palm Coast - Amelia Island - Satellite Beach - Eustis - Sarasota -Tampa
12
Go-To Gardening Tips for Spring
Prepare Your Lawn for SpringRake the lawn to remove any dead growth and winter debris. This helps bring light and air to the soil level,encouraging the grass to grow. Re-seed bare patches of the lawn.
Weed Young Spring WeedsAny weeds which appear in your garden beds will be easiest to pull now, as the roots are s� ll shallow. Cov-ering bare spots with mulch or ground cover will minimize the emergence of new weeds.
Clear Drainage DitchesLeaves and debris gather in drainage areas over the winter. Now is the � me to ensure that the spring rains will have adequate runoff. Spring seedlings grow best in soil that drains well. Because vegeta� ve growth is at a low point in the early spring, this is the easiest � me of the year for clearing draining ditches.
Prune and Shape Woody OrnamentalsEarly spring is the best � me to shape evergreen hedges with a light shearing and to rejuvenate old vines and shrubs with a sever pruning. It is also the � me to trim and shape shrubs that flower in the summer and fall.
Start New Plants by Dividing Clumping PerennialsEarly spring is the ideal � me to put propaga� on techniques to work. The primary method of propaga� on in early spring is dividing perennials. To divide a large clump, place the � nes of two garden forks back-to-backin the center of the clump. Drive the � nes into the clump and pull apart un� l the clump splits in two. Plant the new clumps immediately to ensure healthy, robust growth.