leonardo machine learning now - sap · exploring machine learning but has no plans to adopt at this...
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CUSTOMER
Build your intelligent enterprise with SAP Leonardo Machine Learning NowChristian Boos
VP & Head of ML Business Development
SAP Innovation Center Network
July 27, 2017
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2INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
MachineLearning
Integration
Real-time Analytics
Natural Language
Mobile
Collaboration
IoTMicroservices
Networks
APIs
connecting People, Things and BusinessesIntelligently
Big Data
Business ProcessInnovation
Connected Data
DigitizationEvery company to become a software-driven company by
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SAP Leonardo Digital Innovation System
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Machine learning is the reality behind artificial intelligence
Big Data (for example, business networks,
cloud applications, the Internet of Things,
and SAP S/4HANA)
Massive improvements in hardware
(graphics processing unit [GPU] and
multicore)
Deep learning algorithms
Computers learn from data without
being explicitly programmed.
Machines can see, read, listen,
understand, and interact.
What is machine learning?
Why now?
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Technology trends: Computer visionComputer vision is surpassing human abilities
Sources: LeCun: The unreasonable effectiveness of deep learning, Zeiler: Visualizing and Understanding Convolutional Networks, http://www.clarifai.com/, http://imageannotator.cs.tau.ac.il/
A skier is jumping
over snow
covered hill
Water
Travel
No person
Sea
Landscape
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The Intelligent Enterprise Show Case
Apparel and Emotion Recognition Intelligent Advertising & Shopping Window
Trend Detection Augmented Business Analysis & Planning
Link to Facebook video
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SAP’s vision for enterprise machine learning
Create your own intelligent infrastructure
SAP Cloud Platform and SAP HANA
Do the ImpossibleAutomate Knowledge Work
Image-based Ariba commerce
Contextual Concur travel concierge
Self-driving customer service
Conversational sales bots
Customer retention insights
Vision-enabled manufacturing
Contextual logistics
Video-aware marketing
Visual store execution
Drone and satellite-based
asset management
Transformational HR services
Lights out finance operations
SAP LeonardoMachine Learning
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SAP Leonardo Machine Learning
Make all
Applications
Intelligent
76% of the world’s
transaction revenue
25 Industries
Largest business
network of the world
12 Lines of Business
+ = IntelligentSelf-driving Business
SAP
Applications
Business
Services
Technical
Services
SAP Cloud Platform &
SAP HANA
Lifecycle
Management
and
Model Training
Build your intelligent enterprise now
SAP Leonardo makes machine learning incredibly simple
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75kUp to
SLOW
Minutes (B2C) to
days (B2B)
MANUAL
Read, categorize,
solve
EFFICIENT
Time only spent on
important tasks
AUTOMATIC
Categorize, route,
propose
NOWYESTERDAY
tickets per day (B2C)10k+tickets per month (B2B)
SAP Service Ticket Intelligence
Accelerate Customer Service in an Omnichannel Front Office
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SAP Cash Application
Intelligently Matching Invoices with Payments
Automated
Reduced time to value
Improved service quality
and days of sales
outstanding
Indefinitely scalable
Manual process
Time-consuming
Delayed cash
processing
Difficult to scale
NOW
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SAP Brand Impact
Monitor Brand Assets and Exposure in Video
NOW
Manual processing
(watch TV)
Slow: > 6 weeks
after event
Sampling and
Extrapolation
High cost
Automatic
Fast: real-time analysis
of full HD videos
Enterprise-grade
precision
Unprecedented
scalability
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Ask for information with
natural language
Receive contextual
solution recommendation
One personality
across products
Self-learning
Open and extensible
Struggle to find
information
Manually filter
required facts
Hard to focus on
relevant actions
Multi-Channel
Communication
NOW
SAP CoPilot
The Digital Assistant for the Enterprise
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The Foundation for Powering Intelligent Innovation
SAP Leonardo Machine Learning Foundation
Enabling the
Intelligent
Enterprise
Business Services
New Apps
Functional Services
Lifecycle
management
(internal)
Existing Apps
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Next Generation Customer Service will combine text, image and audio capabilities
to provide a total new customer experience
CoPilotDigital assistant with
NLP capabilities
Hi I found some abandoned
bikes in the public area.
Can you help me to f ind
w hich company are the
bikes from?
Do you w ant to take a picture or
upload from your album?
Upload from album
please.
Service Ticket Intelligencefor efficient ticket categorization
Image similarityfor rapid product identification
Enhanced
user experience
Real-time
response
Operational
efficiency
Proposed Service Category
Assigned Group
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PUBLIC
Become part of themachine learning revolution.
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Machine Learning Adoption: The Time is Now
Companies across all industries
starts to adopt Machine Learning
and sees it as a critical requirement
to gain a competitive advantage
55%Within 2 years,
94%
19%Exploring
Machine
Learning but
has no plans to
adopt at this
time
26%Planning to adopt
Machine
Learning in 2-5
years
15%Has adopted
Machine
Learning
40%Planning to adopt
Machine Learning
within 2 years
Of companies believe Machine Learning
will become critical to gain competitive
advantage
Of companies will adoptMachine Learning
It is a new reality for Enterprise IT
Source: IDC and SAP survey, Q3 2016
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60%Of human tasks will be
automated by 2025
97%Image recognition accuracy today
(better than human rate 95% )
95.1 %Speech recognition accuracy today
(better than human rate 94.1% )
$18BEnterprise Machine Learning
Market by 2020
Process Automation
Full automation of business processes, from HR
to payments processing, to workflow approvals
for purchase orders and sales execution
Dynamic Analytics
Proactive analysis of new data types and
discovery of unfamiliar patterns that provide a
new level of insights
Next–gen UX
User experience based on voice, vision and
messaging will replicate how people interact in
real life and increase business productivity
Machine Learning can reinvent Businesses
Source: SAP CSG analysis, McKinesy Quarterly Report July 2016, Google PR, Microsoft PR, SAP Market Model
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Ready to Use
• SAP Cash Application
• SAP Service Ticket Intelligence
• SAP Leonardo ML Foundation
• Brand Impact
• Customer Retention
Ready to Co-Innovate
• Co-Innovate on existing
products next release
• Additional functional services for
ML foundation
• 10+ new co-innovation projects
in business areas
Ready to Ideate
• Ideate new use cases with
Leonardo Machine Learning
Discovery Service
• Proof-of-Concept
Engagement possibilities
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Ready to Co-Innovate – ML Foundation services portfolio
Tabular Image Text Audio/ Video
General
availability*
Time series change point
detection
Time series forecasting
(AA algorithm)
Clustering
Key influencer analysis
Outlier detection
Recommendation
What-if analysis
Image classification
Image feature extraction
Earth observation analysis
Topic detection/keyword
extraction
Alpha Time series forecasting
(R algorithms)
Similarity scoring
Product image classification Machine translation
Document feature extraction
Language detection
Product text classification
Road map Time-to-failure forecasting
Association rule learning
Image segmentation
Face detection
Document optical character
recognition
Image text extraction
Image NER/extraction
Apparel detection
Sentiment analysis
Named entity recognition
Text classification
Hate speech detection
File-to-text conversion
Speech-to-text
Text-to-speech
Voice recognition
(speaker identification)
Video object segmentation
Video classification
Video human action recognition
* Prioritized for SAPPHIRE NOW delivery
NOW AVAILABLE on the SAP API Business Hub: SAP Leonardo ML - Functional Services
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Reimagine your value chain with Machine Learning
• Trend Analysis
(Face, Age, Gender,
Emotion, Apparel)
• Personalized Design
Design
• Learning Recommender
• Synchronous Translation
of training content
• Career Path Recommender
Human Resources
• Predictive Maintenance
• Quality Inspection
• Optimal Planning &
Scheduling
Operations
• Cash Application
• Accounts Payable
• Remittance Advices
• Predictive Accounting
• Fraud Management
Finance
• Image-based Purchasing
• Goods & Services Classification
• Supplier Risk Assessment
Inbound Logistics
• Routing Optimization
• Supply Chain Resilience
• Last-mile Delivery
Outbound Logistics• Brand Impact
• Social Media Analysis
• Customer Behavior
Segmentation
Marketing
• Conversational AI
• Service Ticketing
• Customer Support
• Solution Recommender
Sales & Service
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Links and Further Information
Official Website
Explore SAP Leonardo ML underhttp://www.sap.com/ml
• Watch the intro video
• Download the solution brief
• Read about the intelligent enterprise
• Learn about our machine learningfoundation
Education
Participate in the openSAP course Enterprise Machine Learning in a Nutshell (overview course)
Early Adoption & Co-Innovation
Be an early adopter and co-innovate with us for next-wave cases
Try out our Machine Learning services:
api.sap.com
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Christian Boos
VP & Head of ML Business DevelopmentSAP Innovation Center Network
Thank you.