LEONARDO REYES - RESUME Address 08440 - Cardedeu, Barcelona - (Spain) NIE: X3187490M Nationality: Mexican Indefinite Available Work in Spain

email: pro@leonardoreyestorres.com Driver Licence B & Car Owner https://www.linkedin.com/in/leonardoreyestorres

Professional Profile - PMP #1614018

Bachelors Degree in Computer Sciences, PMP, ITIL V3 & Scrum Master Certified, MBM, Post-Graduate in Business Management, Post-Graduate in Quality & MCSE with IT Implementation Project Management, Business Analyst, Technology Infrastructure, Technical Users HelpDesk & Customer Service international projects strong experience into multi-cultural & multi-disciplinary areas in several sectors (datacenters, automotive, transport, aviation, insurance, medical-pharmaceutical textile), specialist in Process Improvement Analysis with extensive standards, models & methodologies (PMI, ITIL, BPR ,BPO, BPMN, ISO & SCRUM)

Social Media Profile 3.0

Portfolio (projects, diplomas & IT certifications) http://www.slideshare.net/leoreyes71 Infographics CV http://re.vu/www.leonardoreyestorres.com

IT Background & Skills Management & technical support: in English, Catalan, Spanish & Italian developing timming & control by MSProject

Infrastructure Plataforms & Technologies: Windows Server, MacOS, Unix, VMWare, Wintel, Siebel, Linux, SAN Storage & Backups

Guarantees & Contracts Suppliers: Servers, Pc & Printers: Hp, Dell, Fujitsu Siemens, MAC, Ricoh, Xerox.

Technical telecommunications: Support & management Routers CISCO-LAN GPRS (Movistar y Vodafone suppliers)

IT Plataforms: WinServer 2000, 2003, 2008 (installation, configuration, administration, corrective actions support, DC, AD, GPO, DNS, DHCP); Pc´s (Windows, MacOS, Linux-Ubuntu); Installation & Configuration Virtual Machines & Remote Tools (TerminalServer,VNC)

Databases: Installation, configuration and management (Oracle10g, Progress, TOAD, ODBC, Access, Jboss)

Lenguages Programming: SQL, Progress 4GL (Transactions & Reporting) HTML,NET, Web Services, VBasic & Java (Maintenence Apps)

Backups Híbrid Management: OnSite ( DAT, HDD & Servers NAS) and OnLine (Cloud Services 24 X 7)

GIS Systems: Implementation and technical support by GPS and GPRS for fleets & vehicles real time location

Skills and capabilities (under pressure):

- Proactive, positive attitude, ability to take decisions quickly and efficiently (always finding any problem several solutions) - Communication, negotiation, leadership, planning and management team work orientated to objectives & results - Quickly Teach: technical, commercial & operational information to all company levels both in English & Spanish - Team Work Philosophy: for all people involved (stakeholders, customers, suppliers, staff management, job partners) - Work under presure with able to prioritize the work in multi-tasking environment - Immediate start date, availability for travelling and open relocate (national & international both)

EXPERIENCE - LAST POSITION

1.- HEWLET PACKARD - HP BCN HQ in Sant Cugat del Vallés. As a member of the PMO responsible for developing the DC

Consolidation/Transformation program in Iberia B.U.

Last Position: IT INFRASTRUCTURE PROJECT MANAGER March 2013 – Actually

-Defines project scope, charter, goals & deliverables working with senior leadership & stakeholders for PMO strategy.

-Define project scope, identify transformation & consolidation opportunities Lead capture detailed inventory for Apps, Servers,

Networking, Backups, Storage, Middleware, DBs and Virtualization infrastructures.

-Collaborates with cross-functional teams including Solution Architects, Subject Matter Experts (SMEs) and Technical Leads (TLs)

to ensure timely delivery of the all managed projects established by PMO

2.- RAConsulting 2.0 – Entrepeneur to offer BPM Services for PYMES (Reengineering, Optimization and Process Improvement),

Business Process Analysis (Aris Express, Adonis Community, FreeModeler, FreeMind-MentalMaps), Cloud Projects Solutions (Google

APPS, AWS, Citrix) & Digital Identity 2.0 in the Social Media as a Catalyst

Last Position: IT & BUSINESS CONSULTANT July 2011 – October 2013 - QA&T: Test control activities & quality assurance iOS applications for APPLE focus in Mexican Market.

- CloudBkp Project: Híbrid (OnSite + Offsite) Critical information Systems Backups in the Cloud

- BPR Project: Manufacturing & Production Industry Company. Applying BPR (Business Process Reengineering) Model

- ID 2.0 Project: Creating Identity Digital 2.0 (Social Media & IT) that generates value for competitive advantage

3.- INTERFACOM – Spanish company located in Barcelona which designs, manufactures, sells electronic devices and software SaaS

applications for fleets & taxis management under international brand Taxitronic for an international infrastructure of 83´s RadioTaxi´s

(Data Centers) in English, Catalán, Spanish & Italian lenguages

Last Position: PROJECT MANAGEMENT & TECHNICAL SYSTEMS SUPPORT March 2008 – July 2011

-Infrastructure DataCenter´s Project Management: PMI Methodology.

-SHANS Project: Critical Data Systems Technical Service 24 X 7. Applying BPO Model, ITIL, SCRUM & PMI frameworks.

-Systems Technical Users Support: Technical Service 24 X 7. Remote, Phone & On-Site 1 & 2 level of users technical helpdesk based

own ERP e-ticketing system-MWS international infrastructure networks of 83 data centers & +1000 users

-Telecom Contract Suppliers: Management & Technical Support for GPRS-LAN´s (Movistar,Vodafone) & VPN´s (Orange)

-Payment Methods Contract: Management and operational national support for SERMEPA, 4B, CECA & AMEX

-National Commercial Support: Development of demos & presentations for Commercial Director Officer.

-International Customers Support: Focus on 80´s RadioTaxi-Data Centers for Customers & Suppliers support for Spain, Europe,

México, Arabia Saudit & Egypt based in CRM & SaaS applications

4.- INFOGROUP SISTEMAS – IT Consulting based in Barcelona managed various customers accounts as IT Outsourcing Services

developing my functions in <TMB> Transports Metropolitans de Barcelona (Zona Franca Headquarters, 20 Operating Centers, Bus

Maintenance & for all Infrastructure Offices of Subway Stations) 3 - 10 technical staff in charge.

Last Position: SAT COORDINATION (SERVICE DESK) April 2006 – March 2008

-Responsible Service Desk: Development of Strategy & Implementation for the Users Life Cycle Service framework.

- SCCM Implementation: Monitoring and software update installation for complete printers infrastructure.

-Technical Users HelpDesk: 1&2 level Remote,Telephone & On-Site Technical HelpDesk. e-ticketing SAP R/3 System

-MICROInformatica Project 2007: HW Corporative renewal equipments for + -2000 users - PMI & ITIL frameworks.

-METRO Project 2008 (continual improvement process) - Preventive Maintenance for Metro Stations Network HW Infrastructure.

Applying BPO (Business Process Optimization), ITIL & PMI methodologies

-Warranty Management: Suppliers Warranties for Servers, Computers, Printers & Plotters equipments (Hp, MAC, Dell, Fujitsu

Siemens, Macintosh, Ricoh, Xerox.)

5.- SHARE INFORMATICA – IT Consulting company based in Barcelona working as Outsourcing for the Corte Ingles with

1 - 5 technical field engineers staff in charge.

Last Position: IT FIELD TECHNICIAN May 2005 – April 2006

-Technical Support: 1 & 2 level technical users & PYME´s support for all Catalunya

-Warranty Management: Resolving Telephone & On-Site problems for Servers, Computers & Printers

6.- MADEM - A pioneer company which Manufacturing & Selling as ISO9000 certified polymers products (based in polypropylene

material) for medical, clinical, hospital & chemical-pharmaceutical based in Mexico City 35-50 staff in charge

Last Position: COO (CHIEF OPERATIONS OFFICER) December 2002 – January 2005

-Business Process Reengineering: Restructuring the production, commercial & operations areas company that increased sales by 35%

for the period 2003-2005 (for major clients as GlaxoSmithKline, AstraZeneca, Grupo Roche Syntex,Schering-Plough, Laboratorios

Silanés, Cerveceria Modelo, Grupo Bonafont,Hospital Medisalud, among others).

-Product Life-Cycle Project: Apply BPO for Suppliers-Company-Costumers process obtained to reduce -50% Cost of the Materials for

Logistics & Production areas for the period 2003-2004.

7.- MEXICANA DE AVIACION - The second mexican largest airlines based in Mexico City applying Model ISO9000, BPO &

PM Methodologies with technical engineers, operations, IT outsourcing & office 50 – 100 people staff in charge .

Last Position: IT NATIONAL OPERATIONS EXECUTIVE December 1998 – January 2000

-Y2K Infrastructure Project: Coordination for LATAM, USA & Canada under Outsourcing Suppliers: EDS (Mainframe, Servers and

Computer Networks Wan), Telmex (National Telephony, Routers, Hubs, Switches), ECSA (Infrastucture wiring and LAN networks ) &

SITA (International Network Telephony). Applying BPO & ISO9000 Models & PM Methodology

-Y2K Call Center Coordination: Specific customer service for to inform & explain the real impact of the Y2K project in the

aeronautical service world staff in charge of 5 operators.

-Project Official Certified: Obtaining ATA Certification achieved international for the Y2K Project

8- SEGUROS MONTERREY AETNA NYLife – Mexico Insurance leading company with technical engineers, operations, IT

outsourcing & office Project Management staff in charge of 80 people from 42 regional offices at National Level.

Last Position: PMO - IT Y2K INTERNATIONAL PROJECT LEADER December 1995 - December 1998

-Business Process Optimization: Implementing & Controlling the Strategic, Tactical & Operational Systems Company

-Infrastructure Project: Coordination & Implementation for the infrastructure renewal LAN´s & WAN´s Networks based in the BPO

Systems, Telecommunications, Servers & Pc´s for 42 commercial-operational corporate & national offices.

-Call Center Coordination: Implementation, controlling and technical & operative user support of all information systems defined for

the company in Strategic Systems, Tactical Systems and Operational Systems at national level.

BA, Master & Post Degree´s

Master E-Business Management (MBM) Barcelona School of Management – UPF BCN Oct 01 Jul 02 Graduate in Business Management Barcelona School of Management – UPF BCN Jan 00 Jul 00 Graduate in Quality & Productivity UNITEC MEX DF Jan 96 Dec 96 Bachelors Degree in Computer Science UNITEC MEX DF Dec 89 Dec 93

Methodology, IT Tools, Cloud & BPM Knowledge

CloudComputing: Google APPS, Amazon Web Services. Project Open, iBackup OnLine Server, Citrix, Zimbra Desktop

BPMN: Aris, Adonis, Free Modeler & MentalMaps with FreeMind

Business Intelligence: Pentaho Suite & Datawarehouse IBM Impromptu Suite

OpenSource: CRM (Vtiger, SugarCommunity), ERP (OpenERP) ,Thunderbird (Gestor de Correo), VoIP Asterix

Courses IT & Projects

Agile Project Management Methodologie Scrum (Certified) Oct 2012 ITIL V3 IT Service Management (Certified) July 2012 Coaching for Project management by PMI <practical workshop> June 2012 High performance management teams <practical workshop> June 2012 BPMN APPS (Aris, Adonis, Free Modeler & FreeMind) Mar-Dec 2012

Project Management Methodology by PMI <PMP Certified> Dec 2011 JOOMLA – Content Management July 2011 Improving Time Management April 2011 VMWare Virtualización < practical workshop> April 2009 MASTER MCSE ( Windows Server 2003 ) June 2007