Mr Leon Wright

Flat 7, 366 Bensham Lane,Thornton Heath, Croydon, London, CR77EQ

I believe that preparation, organization, time management and great communication are the key factors to any management role, this way you can

always be ready for the unexpected, and support those working around you so that they are able to work in a productive, stress free and customer orientated

environment that breeds consistency. I have come to learn that a team does not require a manager but a leader, once you can master this, the team will manage

themselves.

Employment History

As of May 2016 I am now running the ‘Welcome Team’ for all London Based Travelodge hotels, as well as my current role as GM at Kew Bridge Travelodge.

As a Brand Ambassador I will be running weekly Orientation and Inductions Sessions for all new starters within London.

Kew Bridge Travelodge (111 Rooms and Restaurant) January 2015 to present

North Road,High Street,Brentford,TW80BD

I am responsible as the GM for the day to day running of this 111 room hotel with a Restaurant on the Thames River, we service a full spectrum of clientele Inc business persons, contractors and

tourists.

I run a management team that consist of 1 Assistant Manager, 3 Shift Supervisors and 1 Housekeeping Manager along with another 30 employees through Reception, Bar/Restaurant

and Housekeeping.

We provide a breakfast service and dinner service every day.

I am well versed in HR/ER Relations, Payroll, Customer Service and H&S training, H&S within hotels and Restaurants, Housekeeping Management, Brand Management and Implementation

and Stock Control.

Clapham Junction Travelodge(84 Rooms) September 2012 to January 2015

155 Falcon Rd,Battersea/Clapham

London,SW11 2PD

In my first role as General Manager I was responsible for a team of 20 staff including 1 Assistant Manager and 1 Housekeeping Supervisor. Clapham Junction was a new build were I managed to

keep the same team of 20 staff for 2 years, we managed to hit all of our KPI’s for both of those years along with not receiving 1 complaint for the first 12 months. This resulted in us winning a

company excellence award for Customer Service in 2013.

Our KPI’s for those 2 years consisted of Payroll, Ops Costs, F&B Sales, Trip Advisor, Laundry Control and WYR (Customer Surveys)

Watford Travelodge(96 Rooms) February 2012 to September 2012

23-25 Market StreetWatford

WD18 0PA

Hotel manager (5 Month Secondment)

My main duty was the general day to day running of the business with the main focus point being maintenance.

This hotel was 456 out of 456 when I started my role with a constant Customer Service rating of -60% and a -60% YTD score, within the first month of my employment I achieved 3 positive

scores where none had been achieved within a year, I then set about bringing the YTD figures down by constantly achieving high scores. On my departure the YTD score was -15% and had I

remained in the role I would have been on course to exceed the YTD target.

These figures where achieved by re-organizing the staff dynamic and focusing on maintenance issues, this presented the hotel as more Customer Friendly and gave a more prolific customer

experience. With the new staff dynamic we were able to get the best results possible during key events along with capitalizing on evening/weekend customers.

I adopted a ‘Will not take no for an answer’ attitude towards maintenance which resulted in a more pleasant environment for customers, this was reflected in our Customer Service results.

My main achievement here was being able to remain target driven despite having other glaring issues holding the business back from its true potential and then maneuvering into a position

where I could exceed the business/company targets.

Daily duties as follows:

Managing an Assistant Manager and Housekeeping Manager, Daily Cash and Credit Card Compliance, Health & Safety Compliance, Company Brand Standards Compliance, Processing Payroll, Weekly Stock Takes, Preparing Rota’s, Linen Control and liaising with Housekeeping Contractors, Keeping high room standards, Basic Maintenance, Complaint Handling, Incident

Handling and Training new staff.

Maidenhead Travelodge Hotel(92 Rooms)– July 2011 – September 2012

99 King StreetMaidenhead

SL6 1DP

Assistant Hotel Manager

During my time here, I have been supporting an outsourced Hotel Manager. This has involved helping them get up to speed with Travelodge Hotels Brand & Policies. This has been a good

experience and has enabled me to apply my knowledge and experience of the Hotel Group to a Manager without any knowledge of the company.

During my time at Maidenhead, I have been allocated 3 key areas of the business.The 1st being our ‘Would You Recommend’ Targets and score. The Hotel has enjoyed some good

scores, but my role, was to maintain and improve this.I set about supporting the Manager by walking the Guest Journey every day to ensure that the

customer perception of the Hotel was 1st class every day.I also supported the Manager in getting the team to pledge a commitment to this area of the

business. The scores dipped slightly, but the Hotel is now in a strong position to finish second in the region. We are currently 28 YTD, and enjoyed our highest weekly score of the year of 48

more recently.

I have also been challenged with Health & Safety. This has involved weekly checks on legal documents such as Fire, Water, and Training elements. I also play a key part in ensuring that the

Hotel is showing due diligence with the Food & Beverage side of the business.

My third Business Objective was micro managing the 3rd Party Housekeeping Team. This has been a difficult journey as the team, are largely inexperienced and the supervisor was only

recently promoted. My role here was to support the team as much as possible – this includes daily room checks, constant communication with the supervisor, and 1 to 1 guidance with Cleaners. I have also used the Cluster Manager on numerous occasions to feedback on

performance of others, as well as highlighting the key issues affecting the Hotel.

I have been preparing myself for the next level of Management by taking on tasks such as Rota planning, financial analysis, as well as being the ‘face’ of the business for all of my guests. My

time in Slough Travelodge, gave me a new skill set which enables me to run the Hotel smoothly, as I now have the tools and experience to manage my team as well as my guests.

Slough Travelodge Hotel(156 Rooms) – February 2009 – July 2011

Landmark PlaceHerschel Street

SloughSL1 1PG

Assistant Hotel Manager

My main duties at Slough were assist the Hotel Manager with the day-to-day running of the business & to run the hotel at times when there was been no Hotel Manager employed. This was

my 1st role within a Hotel environment, and I began to learn the following duties -

Daily Cash and Credit Card Compliance, Health & Safety Compliance, Company Brand Standards Compliance, Processing Payroll, Weekly Stock Takes, Preparing Rota’s, Linen Control and liaising with Housekeeping Contractors, Keeping high room standards, Basic Maintenance,

Complaint Handling, Incident Handling and Training new staff.

The duties listed above played a key part in me moving to Maidenhead, were my District Manager

was now confident that I could carry out the tasks and job duties efficiently enough. Slough was a steep learning curve as the Hotel had a fairly large team, running 156 bedrooms. The customer

base at Slough is one of the toughest in the company to deal with, and the experience of dealing with such guest’s taught me a lot on how to manage people, and their behaviors.

Travelodge Head Office – July 2005 – February 2009

Sleepy HollowAylesbury road

Thame

OxfordshireOX9 3AT

Customer Service Advisor

We would reply to questions, queries and complaints via email and telephone with a set target to reach each day.

Constant liaison would be required with other 400 hotels in the Travelodge Company all subject to different questions, queries and complaints.

I would handle each complaint from start to finish assuring that the correct resolution for company or customer was achieved depending on complaint validity. If a complaint required passing to a

relevant hotel manager I would then finish with the customer assuring that they are suitably happy and checking that the hotel manager has done everything required to resolve the initial complaint.

Powergen/E-On – January 2003 – June 2005Caxton Road,

Elms Farm Ind Est.,Bedford,

MK41 7PT

Customer Service Advisor

My main duty was to create a timely and accurate bill using the information supplied by the customer.

I supplied a high level of customer’s service and dealt with customer complaints only forwarding them to a supervisor when requested by the customer.

I worked within a large team of people that fluctuated from 18 to 30 CSA's at any given time, where I was actively able to work as part of the team or independently when required.

I communicated with staff at all levels from colleagues to senior management ensuring work was completed, standard where met and the workload was managed efficiently.

There were many systems and databases that where required to carry out the processes and functions needed such as ICE and BSmart as well as databases that were used to prioritize our

workload.

Padeol Ltd - March 1999 - December 200367 Kimbolton Road,

Bedford,MK40 2NX

My main duty was to process orders for out sourced customers using a German database as well as being the first contact for customers dealing with questions, queries and complaints.

I was also in charge of setting out the daily schedule for the rest of the staff members so that our daily targets and requirements were met.

BRS, Beers Wines and Spirits – November – March 2004Caxton road,

Elms farm Industrial Estate,Bedford.

Logistics Assistant/Warehouse Supervisor

I processed orders within a busy alcohol distribution company and created the final invoice once I had checked that the orders were picked and packaged correctly.

I issued the orders to the warehouse staff and when the orders where picked and checked I made sure that the drivers knew the directions and destination for the orders.

I then would have the final interaction with the Customer to assure that they were satisfied with the delivery and took any queries and complaints where necessary.

McDonalds - November 2001--November 2002 Aspect Leisure Park,

Bedford River,Bedford.

Sales Assistant/Kitchen Team Member

I experienced working in a fast paced and high pressurized environment where I was, when not preparing food, the first point of contact for the customers taking their orders and serving them

food.I dealt with cash handling and followed and implemented the Health and Safety regulations.

Education:

St Thomas Moore R.C. Upper School,Tyne Crescent,

Brickhill,Bedford.

Dates: 1995 -- 1998

Qualifications/GCSE:

English—A-Math’s –A-

Science—A-Information Technology--A

Hobbies

I am a keen reader and get through anything from 30-40 books a year , I favour books written by Philip K dick and Isaac Asimov

I am a fan of old and current cinema and include Stanly Kubrick and Christopher Nolan amongst many of my favorite film directors.

I am highly interested in all things historic and often find myself visiting places of historic interest such as Windsor Castle and the Tower of London to name a few.

Hobbies

I am a keen reader and get through anything from 30-40 books a year , I favour books written by Philip K dick and Isaac Asimov

I am a fan of old and current cinema and include Stanly Kubrick and Christopher Nolan amongst many of my favorite film directors.

I am highly interested in all things historic and often find myself visiting places of historic interest such as Windsor Castle and the Tower of London to name a few.