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Program Management Competency:A Competency Model 

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Boeing 787

Boeing 787 Dreamliner  Very complex aircraft

Accelerated delivery schedule

80% outsourced

43 top tier contractors

Hundreds of subcontractors

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Boeing 787

Boeing 787 Dreamliner  Complex, global supply chain

No prior experience with that

many contractors

Technology “not cooperating”

Cumulative delays

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Here’s what we’ll cover

What is complexity?

The Levin-Ward Competency

Model

 Assessing ProgramManagement Competency

using the Levin-Ward Model

Implementing the Model !  A

Five Step Process

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What is complexity?

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Complexity is “natural”

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"and, “man-made”

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When it absolutely, positively has to be

there…..at some point!

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The Levin-Ward

Competency Model

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Basic Structure

Purpose of the model

Identifying the specific competencies

!  6 Performance Competencies

!  8 Personal Competencies

Model TaxonomyCompetency

•  Elements"

  Performance Criteria

" 

Types of Evidence 

Validating the model

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Performance Competencies

1. Defining

2. Initiating

3. Planning

4. Executing

5. Monitoring & Controlling

6. Closing

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PERFORMANCE CRITERIA 

Identifies the program’s benefits

Defines the program’s benefits in

measurable outcomes

States roles and responsibilities for

benefits realization and management

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Performance Competencies - anexample from “Planning the Program”

ELEMENT 3.2 A BENEFITS REALIZATION PLAN IS PREPARED

T YPES OF EVIDENCE 

Tangible and intangible benefits areidentified

Documented benefits that are specific,

measurable, attainable, realistic, and

time-based

Documented roles and responsibilities in

a Responsibility Assignment Matricx(RAM), or in a RACI chart

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Personal Competencies

1. Leading

2. Building Relationships

3. Negotiating

4. Thinking Critically

5. Facilitating

6. Mentoring

7. Embracing Change

8. Communicating

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PERFORMANCE CRITERIA 

Celebrates success throughout theprogram

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Personal Competencies-an example from“Mentoring?

ELEMENT 7.4 RECOGNIZES AND REWARDS INDIVIDUAL

 AND TEAM ACCOMPLISHMENTS

T YPES OF EVIDENCE 

Example is formal recognition ofaccomplishments by specific individuals

or team

Examples are how the team celebrated

achievements

Documented evidence of lessons learned

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 Assessing Program

Management

Competency using

the Levin-WardModel

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Organizational Assessment

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Prospective Program Manager

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Implementing the

Model-A Five Step

 Action Plan

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Task 1  !  Define User Requirements

# 

Define the “respondent” population

#  Create e-mail distribution lists

#  Define scope of assessment

#  Define demographics section

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Task 2  !  Customize Survey Content

# 

Methodology use

#  Applying key best practices

#  Adherence to stated practices

#  Other areas of interest

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Task 3  !  Develop Online Survey

# 

Develop the survey

#  Send link to org’s contacts for review

#  Refine survey questions

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Task 4  !  Deploy Survey

# 

Send email survey invitation

#  Specific time period noted

#  Include contact name and email forquestions

#  Send reminder and “thank you” emails

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Task 5  !  Data Analysis & Assessment

# 

Analyze data

#  Write draft report & distribute

#  Review comments/write final report

#  Develop presentation of findings

# Refine improvement roadmap

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read moreabout it?

www.crcpress.com

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