les chatbotsvont-ils révolutionner la relation...
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Les chatbots vont-ilsrévolutionner la relation client?Artificial Intelligence for your business
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Digital Transformation FundScope of investment
Investment topics
Telecom and IT Infrastructure
ArtificialIntelligence
Cybersecurity
40%40%
20%
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Swisscom Hotlines (0800 800 800)
1.50 CHF
50%of all contacts
13 MVoice calls per year
7 minaverage
handling timecost per minute
1,5 MEmails/text per year
20%of all contacts
TEXTVOICE
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Are you ready for theFuture?Lausanne, June 21st, 2018
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The recipe for artificial intelligence
Experts Data AlgorithmsProcessing power
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Partnerships with Leading AI Researchers
Lausanne
Martigny
Zürich
Lugano
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Search Best Solutionfor Agents
Best Solutionfor Customers
VirtualAssistant
A way to your digital assistantJourney: From an intelligent search to a cutting edge AI-Bot
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Customer
AgentsI have a
problem with…
Thanks!
I would love to help you!
1 Suggested Solution A2 Suggested Solution B
Messaging
Social
Call
Mail / Fax
Personal Assistant
AI-Bot for Customer Service
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It‘s time for a demo
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Swisscom Dialogue Platform
13
Dialog ManagementCIM, Dialog Engine, Flow Engine
RCS
NLUIntent & Entity Recognition, Sentiment,
Retrieval
API Hub
Training
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Business & Technology & Senior Management
Scoping Workshop(Co-Creation)
Integration and AM team
Integration
Small AI/Business/IT projectteam
Implementation
AM and Support
Operations
Goal formulationAnalysis and prioritization
of Use CasesTechnical Dependencies
Integration into the productive environment and handover
to operations
Implementation of customer-specific AI functionality
Maintenance,operation, support
½ dayper topic
1-2 weeksper topic
weeks/months ∞
Agile Implementation Process - AI Chatbot
Offer & Contract
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Thank you!Lausanne, June 21st, 2018