lesson 1 overview of hospitality industry
TRANSCRIPT
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By: Jiwon Han
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WHAT IS THE HOSPITALITY INDUSTRY?
• the reception and entertainment of guests, visitors or strangers with liberality and goodwill.
• hospitality comes from the word “hospice” – House Of Rest for travelers
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• The oldest industry in the world
• Remain same until today Guests Are
Always Welcome
• Offers travelers a home away from home
• It is also the largest and fastest growing
industry in the world
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PINEAPPLE
• Universal symbol for hospitality
• Signify that visitors are welcomed to the place
• Displayed at the doors/gates
• Symbol of welcome, friendship, hospitality
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LODGING
ALLIED INDUSTRY
TRAVEL AND
TOURISM
FOODSERVICE
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CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
• Business Open 365 Days a year and 24 hours a day.
• Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week.
• The difference between hospitality business and other business sectors is that we produce guest satisfaction – intangible (test drive – car)
• Our product is for guest use only, not for possession.
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CAREER IN HOSPITALITY INDUSTRY
• is a service industry ;employees take pride in caring about others.
• Characteristics
leadership
communication
dedication
smile
honest
work long hours
ambition
interest
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LODGING SECTOR
• HOTELS • MOTELS/BUDGET HOTELS• APARTELS• CONDOTELS• CHALETS• TRAVEL LODGES• BED AND BREAKFAST
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Airport Hotels
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Commercial Hotels
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Economy Hotels
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All Suite Hotels
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Casino Hotels
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Resort Hotels