ELEMENT 1LIAISE BETWEEN

KITCHEN AND SERVICE AREAS

APPROPRIATE COMMUNICATION TECHNIQUES

• THE FOLLOWING ARE TECHNIQUES WHICH YOU CAN USE TO HELP ENSURE PROPER AND EFFECTIVE COMMUNICATION OCCURS WHEN RELAYING INFORMATION:

SIGN LANGUAGE/ HAND-WRITTEN NOTE

WRITING CLEARLY

• WHEN PRODUCING WRITTEN COMMUNICATION MAKE SURE IT IS CLEAR ENOUGH FOR OTHERS TO READ AND INTERPRET

OPEN AND CLOSE QUESTIONS

• GAIN REQUIRED INFORMATION ABOUT THE TOPICS BEING

TALKED ABOUT

PAYING ATTENTION AND CONCENTRATING ON OTHERS ARE

SAYING

NEVER INTERRUPT THE OTHER PERSON

• INSTEAD ALLOWING THEM TO FINISH WHAT THEY ARE SAYING

ASKING QUESTIONS

• TO CLARIFY INFORMATION AND DIRECTIONS YOU ARE UNSURE OF

DO NOT TRY TO GUESS

• WHAT THE OTHER ERPSON WILL SAY OR INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS

REPEATING BACK

• WHATTHEY HAVE TOLD YOU TO VERIFY UNDERSTANDING OF WHAT HAS BEEN SAID

SPEAKING SLOWLY AND CLEARLY BUT NATURALLY

BEING CONCISE

• MEANS GIVING ONLY THE REQUIRED INFORMATION AND AVOIDING UNNECESSARY WORDS AND UNECESSARY INFORMATION.

APPROPRIATE LANGUAGE

• USE SIMPLE WORDS,CHOOSING YOUR WORDS CAREFULLY AND AVOIDING COMPLEXITY IN THE WORDS USED AND THE PHRASING