lesson 3 why is it important to deal with and resolve conflicts? it is important to resolve...
TRANSCRIPT
Lesson 3
Why is it important to deal with and resolve conflicts?
It is important to resolve conflicts since they can interfere with healthy relationships if left unresolved.
Resolving Conflict
Lesson 3
In this lesson, you’ll learn to:
Analyze the causes of conflict.
Analyze the relationship between the use of refusal skills and the avoidance of unsafe situations.
Demonstrate healthful strategies for resolving conflicts, and evaluate the effectiveness of conflict resolution techniques in various situations.
Lesson Objectives
Lesson 3
The types of conflicts that impact relationships are interpersonal conflicts.
Interpersonal Conflicts
Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.
The type of conflicts that impact relationships are interpersonal conflicts.
A beneficial result of some conflicts is that they require people to come together to work out problems.
Understanding Conflict
Lesson 3
What Causes Conflicts?
In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person.
Common causes of conflict:
Power struggles
Loyalty
Jealousy/Envy
Property disputes
Territory and space
Understanding Conflict
Lesson 3
Avoiding Conflict
Understanding the causes of conflict in relationships may help you keep conflict from developing.
If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved.
Understanding Conflict
Lesson 3
Responding to Conflict
Your primary concern should be your health and safety.
Walking away from a potentially dangerous situation is amature, healthful choice.
Minor conflicts can often be resolved by a simple compromise.
A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters.
Understanding Conflict
Lesson 3
Conflict Resolution Strategies
You can learn effective conflict resolution skills to prepare yourself for various situations.
Conflict Resolution
Lesson 3
Respect for Oneself and Others
To resolve a conflict fairly and effectively, you must showrespect for yourself and others.
When you respect yourself, you can stand up for your beliefs.
When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values.
When you are tolerant of different viewpoints or ideas, fewer conflicts arise.
Conflict Resolution
Lesson 3
Negotiating During Conflict Resolution
The negotiation process involves the following:
Talking
Listening
Considering the other person’spoint of view
Compromising, if necessary
Devising a plan for working jointly to resolve the conflict
Conflict Resolution
Lesson 3
Negotiating During Conflict Resolution
Check your facts.
Remind yourself that your goal is to find a solution, not to fight or prove who is “in control.”
Rehearse what you will say, even if you have to script it out in advance.
Make sure the issue is important to you.
Conflict Resolution
Lesson 3
Steps to Take When Negotiating
Select a time and place suited to working out problems.
Work together toward a solution.
Keep an open mind.
Be flexible.
Take responsibility for your role in the conflict.
Give the other person an “out.”
Conflict Resolution
Lesson 3
What Is Mediation?
When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.
The Mediation Process
Lesson 3
Mediation Sessions
During the mediation process, the mediator maintains strict confidentiality.
The process has well-defined ground rules that are set by the mediator and explained to both sides.
Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.
The Mediation Process
Lesson 3
Q. _________ is a process in which
specially trained people help others resolve their conflicts peacefully.
1. Mediation 2. Conflict
3. Negotiation
4. Confidentiality
Choose the appropriate option.
Quick Review
Lesson 3
A. Mediation is a process in which specially trained people help
others resolve their conflicts peacefully.
Click Next to attempt another question.
Quick Review - Answer
Lesson 3
Provide a short answer to the question given below.
Q. What is an interpersonal conflict? What are some causes of
interpersonal conflict?
Click Next to view the answer.
Quick Review
Lesson 3
A. Interpersonal conflicts are disagreements between groups of
any size, from two people to entire nations. Causes of interpersonal conflicts:
Power struggles
Loyalty
Jealousy/Envy
Property disputes
Territory and space
Click Next to attempt another question.
Quick Review - Answer
Lesson 3
Provide a short answer to the question given below.
Q. What are the benefits of walking away from a situation
when a conflict is building?
Click Next to view the answer.
Quick Review
Lesson 3
A. Walking away may prevent the conflict from escalating. It
is also a mature, healthful action.
Click Next to attempt another question.
Quick Review - Answer
Lesson 3
Describe a conflict you have had with another person. Explain how
you resolved the conflict, and evaluate the effectiveness of your conflict resolution techniques.
Provide a detailed explanation.
Quick Review
Lesson 3
A. Correct! Mediation is a process in which specially trained
people help others resolve their conflicts peacefully.
Click Next to attempt another question.
Quick Review - Answer
Lesson 3
You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.
Quick Review - Answer
Lesson 3
Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.
The type of conflicts that impact relationships are interpersonal conflicts.
A beneficial result of some conflicts is that they require people to come together to work out problems.
The types of conflicts that impact relationships are interpersonal conflicts.
Interpersonal Conflicts
Conflict is any disagreement, struggle, or fight.
Conflict is any disagreement, struggle, or fight.
Understanding Conflict
Lesson 3
Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.
The type of conflicts that impact relationships are interpersonal conflicts.
A beneficial result of some conflicts is that they require people to come together to work out problems.
The types of conflicts that impact relationships are interpersonal conflicts.
Interpersonal Conflicts
Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.
Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.
Understanding Conflict
Lesson 3
You can learn effective conflict resolution skills to prepare yourself for various situations.
Conflict Resolution Strategies
Conflict resolution is the process of solving a disagreement in a manner that satisfies everyone involved.
Conflict resolution is the process of solving a disagreement in a manner that satisfies everyone involved.
Conflict Resolution
Lesson 3
The negotiation process involves the following:
Talking
Listening
Considering the other person’spoint of view
Compromising, if necessary
Devising a plan for working jointly to resolve the conflict
Negotiating During Conflict Resolution
Negotiation is the use of communication and often compromise to settle a disagreement.
Negotiation is the use of communication and often compromise to settle a disagreement.
Conflict Resolution
Lesson 3
What Is Mediation?
When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.
Mediation is a process in which specially trained people help others resolve their conflicts peacefully.
Mediation is a process in which specially trained people help others resolve their conflicts peacefully.
The Mediation Process
Lesson 3
During the mediation process, the mediator maintains strict confidentiality.
The process has well-defined ground rules that are set by the mediator and explained to both sides.
Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.
Mediation Sessions
Confidentiality involves respecting the privacy of both parties and keeping details secret.
Confidentiality involves respecting the privacy of both parties and keeping details secret.
The Mediation Process
Lesson 3
During the mediation process, the mediator maintains strict confidentiality.
The process has well-defined ground rules that are set by the mediator and explained to both sides.
Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.
Mediation Sessions
Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.
Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.
The Mediation Process