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MODULE

Learning Outcomes

Advanced Business Correspondence10

• Format memo and use templates.• Format block and modified block business letters with special

features.• Format two-page memos and letters.• Create envelopes with special notations.• Improve keying speed and accuracy.

2© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

• Each module in this text ends with a workplace project named Hess Office Park

• Standard operating procedures for project:• Use block letter style with open punctuation

and the Hess Office Park letterhead.• Prepare all documents using the Retrospect

document theme.• Create envelopes for letters only when

directed; many letters are attached to emails.• Use the Hess Office Park form for memos.• Add your reference initials and other notations

as appropriate.

Hess Office Park Lesson 60