lesson: documents overview

210 Advanced Worldspan Documents

3/13/2003

Lesson: Documents Overview

Total Time: Content: Question/answer:

60 minutes 50 minutes 10 minutes

Lesson Description: This lesson is designed to assist experienced travel professionals converting to the Worldspan Global Distribution System, with document production in Worldspan. Subjects covered include:

• Document types and print options • Daily Document Log • Document History • Electronic ticketing • Itinerary/invoice • Document Instructions

This topic is written for U.S. agencies reporting to ARC, using ATB ticket stock. Author: Allison Best SME: Approved:


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Master PNRs: All master PNRs are built in PQ2. PARKS/ERIC MARTIN/SHELBY þ Instructors’ Notes

Check the virtual class schedules and find out when the next 210 (not Expert) ticket exchange lesson is offered. Recommend the lesson to the class after the objectives and agenda are covered. Offer to sign them up! Make sure the printers are in VALID status. Perform YSTR if necessary. Eric Parks: You may wish to book a passive flight segment for Eric Parks prior to class, and change his ticketing date, etc. Suggest America West Airlines between Phoenix and Las Vegas. The lesson is written showing the students these entries in application sharing, but they can be done beforehand, if desired. This PNR is ticketed in class using paper ticket and the ticket is voided from the DDL. Shelby Martin: Sell an electronic-eligible flight segment prior to class. Suggest United Airlines from Chicago to Denver. Change the ticketing date. This PNR is priced and ticketed in class using e-ticket. The e-ticket is voided from the ETR, and the flight segment is canceled.


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ÿ PowerPoint - 1

Welcome to


ÿ PowerPoint - 2

Objectives

At the end of this lesson, you will be able to

• Locate HELP and INFO reference pages for ticketing functionality and EZ document production.

• Explain document types and identifiers. • Use basic ticketing entries and ticketing options. • Display and explain the Daily Document Log (DDL).

ÿ PowerPoint - 3

Objectives

At the end of this lesson, you will be able to

• Issue electronic tickets and explain the Electronic Ticket Record (ETR).

• Void tickets. • Display and explain Document History (DH). • Interpret and modify Document Instructions (DI).


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ÿ PowerPoint - 4

Agenda

• Review HELP and INFO reference page indexes for document production.

• Learn document types and identifiers. • Talk about logging stock control numbers for ATB ticket stock, and

beginning invoice numbers. • Demonstrate paper ticket document production using EZ options. • Explain updates to the PNR ticketing field and Document History.

ÿ PowerPoint - 5

Agenda

• Discuss the Daily Document Log. • Void both a paper ticket and e-ticket. • Discuss electronic ticket guidelines and issue an electronic ticket. • Review Electronic Ticket Acknowledgements and an Electronic Ticket

Record. • Discuss itinerary/invoice document production. • Explain Document Instruction lines.


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þ Instructors’ Notes

We recommend that you also take the virtual class on ticket exchanges, which is offered {give them current schedule here}. The ticket exchange class covers basic exchange entries and the ticket exchange script. This is an extremely useful lesson if you are going to be performing ticket exchanges. Let’s look at the basic Worldspan ticketing entry and its counterparts in Apollo, Amadeus, and Sabre.

ÿ PowerPoint - 6

Ticketing Entry Comparison

Worldspan EZ Apollo HB: Amadeus TTP Sabre W#


Worldspan ticketing and documentation entries begin with EZ. Reference page indexes are available to help you with ticketing and EZ document production entries: 1. HELP and INFO TICKET 2. HELP and INFO EZ

HELP TICKET and HELP EZ are indexes to reference pages for documentation entries. INFO TICKET and INFO EZ are indexes to reference pages for explanations of these functions and the entries. For now, we will look at the EZ reference pages.


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: Application Sharing

1. Access the EZ Document Production HELP index.

HELP EZ > EZ DOCUMENT PRODUCTION INDEX HELP EZ ADD-ON STORED A.I.R. EZ OPTIONS >HELP EZ ADDON( ALL DOCUMENTS STORED IN A.I.R. TABLE >HELP EZALL( BLIND DOCUMENTATION W/OUT PNR RETRIEVED >HELP #EZ#( BURST TICKETING/INTERFACE >HELP BURST( COUPON SUPPRESSION >HELP COUPON( DOCUMENT - BOARDING PASS >HELP EZB( CREDIT MEMO >HELP EZC( DIVIDER CARD >HELP EZD( ELECTRONIC TICKET/ITIN RECEIPT >HELP EZEL( INTERFACE MESSAGE >HELP EZI( ITINERARY >HELP EZN( INVOICE - ITINERARY/INVOICE >HELP EZL( BLANK - ITINERARY/INVOICE >HELP #BV()>


HELP EZ is the main index for all EZ document production HELP pages. HELP pages offer basic example entries and options. Most HELP pages have a corresponding INFO page that offers a fuller explanation of the purpose of the entries. Notice that there are individual HELP pages with entries for credit memo, divider card, e-ticket, itinerary invoice, and so on. 2. Move down on the page to show additional references.

MD


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INVOICE - ITINERARY/INVOICE >HELP EZL( BLANK - ITINERARY/INVOICE >HELP #BV( POCKET ITINERARY >HELP EZP( TICKET >HELP EZT( DOCUMENT INSTRUCTIONS - MULTIPLE >HELP 4-DI( EZ OPTIONS - INDEX >HELP EZOPT( PRICING INSTRUCTIONS >HELP PI( **ADDITIONAL REFERENCES** EZ DOCUMENT PRODUCTION-INDEX >INFO EZ( ITIN/INV PRINT DESCRIPTIONS - INDEX >INFO EZLPRINT( 05FEB01/SL >

3. Tab to INFO EZ.

INFO EZ

> EZ DOCUMENT PRODUCTION INDEX INFO EZ -TICKETING NOT APPLICABLE TO COMMERCIAL WORLD- GENERAL OVERVIEW >INFO EZG( ACTIVATION >INFO EZDACT( COUPON SUPPRESSION TEMPLATE >INFO 4G#CS( DOCUMENT INSTRUCTIONS >INFO 4-DI( DOCUMENT PRODUCTION OVERRIDE INDEX >INFO EZOVR( EXAMPLES ITINERARY/INVOICE >INFO EZL( ITINERARY - EZN >INFO EZNEX( EZ DOCUMENT PRODUCTION OPTIONS INDEX >INFO EZOPT( EZ ERROR RESPONSE INDEX >INFO EZERR( ISSUE ALL DOCUMENTS STORED IN A.I.R >INFO EZALL()>

4. Move down to briefly familiarize with the index. Go to bottom of page to point out there is also an itinerary/invoice reference page index.

MD


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INTERFACE MESSAGE ONLY >INFO EZI( INVOICE ONLY >INFO EZL( MCO DOCUMENT ISSUANCE ONLY >INFO EZM( ITINERARY ONLY >INFO EZN( PAPER TICKET ONLY >INFO EZT( POCKET ITINERARY ONLY >INFO EZP( **ADDITIONAL REFERENCES** EZ DOCUMENT PRODUCTION INDEX >HELP EZ( EZ ITINERARY/INVOICE INDEX >INFO ITIN/INV( >


Note there is also a reference page index specifically for itinerary/invoice. Keywords used in the Worldspan HELP and INFO reference system are designed to be as practical as possible. If you enter HELP or INFO INVOICE you get an index of everything that might be related to invoices. If a keyword doesn’t work, try another related word, or you can use a basic entry, such as EZ, for a keyword. Let’s talk about the types of documents produced with EZ entries.

ÿ Power Point – 7

Document Types and Identifiers

T - Paper ticket E - Electronic ticket L - Itinerary/invoice N - Itinerary only I - Interface message


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Each type of document, whether it is a paper ticket, electronic ticket or itinerary/invoice, has a document identifier. These are used to tell the system what type of document you want. There are a couple of ways to do that, and we’ll cover those in a moment. Most agencies store selected document identifiers in their Agency Information Record (A.I.R.). Stored codes serve as a default so you do not have to remember to use the code in the EZ entry every time.

ÿ Power Point – 8

Document Types and Identifiers

P - Pocket itinerary D - Divider card M - MCO C - Credit Memo B - Boarding pass


Here are the remaining document types and their codes. Let’s look at an Agency Information Record and see where the default codes are stored.


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: Application Sharing

1. Display the A.I.R. for PQ2.

4G DISTANCE LEARNING ATLANTA GA 30339 IATA....99 06477 PSEUDO.......PQ2 NMC CITY CODE..USE SATO..N/A AUTO VAL.....YES COMP SEG SELL..NO INTERFACE LVL..017 VR BP TRAILER...YES DUAL USER......NO BP PRINTER...NO COMMERCIAL.....NO EZ OPTIONS.....TEMLI PD TELEX........NO APRVD E-TKT....YES LADDER.........HZ AMTRAK TKTG..YES TRAINING.......NO BP PTR EXCEPT..NO ISO CODE..... ARC REPORT.....YES CUR CODE. DAILY DOC LOG..YES DIAL IN......347215 MINI-LLI W/TKT.NO TD LOCATION..N/A CAR CURRENCY...USD TIME OUT......YES LANGUAGE....... DIAL PP AUTH...000 DIAL PP USED.000 )>


Document identifiers stored in your A.I.R. are a default selection for the documents that are routinely produced. The stored default gives you the ability to produce single or multiple documents with one entry.

I Question/Answer

1. Can anyone remember what documents are represented by the codes shown here, in the EZ options field? A. T = paper ticket; E = e-ticket; M = MCO; L = itinerary/invoice; I = interface message; P = pocket itinerary; D = divider card


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Worldspan defaults to e-ticket when both paper and e-ticket document types are present in this field. There are methods to override this system default, and we’ll cover that in a few minutes. Before producing your first ticket or itinerary/invoice, you must log the beginning batch stock control numbers from the ATB ticket stock you are using, and you must assign a beginning invoice number. Usually, one agent handles these responsibilities for the agency. 2. Access the Log Ticket/Invoice HELP page index.

HELP LOG > LOG TICKET/INVOICE INDEX HELP LOG ATB SEQUENTIAL TICKET NUMBER >HELP 4GTA( BSP LOCATIONS >HELP 4GTBSP( ASSIGN INVOICE NUMBER >HELP 4GI( STOCK CONTROL NUMBER -ATB TEMPLATE >HELP 4GS( **ADDITIONAL REFERENCES** LOG TICKET/INVOICE INDEX >INFO LOG( >


It is important to remember that stock control numbers on ATB ticket stock are preprinted, but Worldspan assigns ticket numbers when documents are issued. The first option on this menu refers to the entry 4GTA, and that is used when you first convert to Worldspan to ensure your ticket numbers are sequential and not random. That is a one-time start-up entry you probably don’t need to worry about.


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Of course BSP locations are agencies not reporting to ARC. The last two reference pages access the entries to log your invoice numbers and stock control numbers. To log stock control numbers, a template is used. Let’s take a quick look at it, although we won’t cover this in depth in this lesson.

3. Access the stock control number log for PQ2.

4GS

4GS IATA 9906477/CRT FFFFFF DISTANCE LEARNING ATLANTA GA PRT D IATA TKT TYPE DATE NEXT TKT LAST TKT 484B02 9906477 H1 FLT 484B02 9906477 H1 MCO 18DEC 9010175189 9010175487 NEXT SCN LAST SCN 484B02 9906477 H1 AUD 484B02 9906477 H1 AGT 484B02 9906477 H1 FLT 484B02 9906477 H1 CHG 12JUL*(1234569406 (1234569500 ( B1 (1234569501 (1234569900 ( B2 ( ( ( B3 ENTER HERE WHEN COMPLETE ()>


The entry to access the template is 4GS. Template explanation: Move down as you explain this. Main header: >4GS IATA 9906477/CRT FFFFFF DISTANCE LEARNING ATLANTA GA

Entry to display template, agency IATA, CRT address (FFFFFF = remote “dial in” terminal location) and agency name/city/state


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Column Headers: PRT Printer addresses

D Indicates the use of divider cards when a D appears in

this column.

IATA Agency IATA assigned to a printer

TKT Ticket formatter H1 ATB ticket stock HW ATB compressed format PP Plain paper LN Invoice/itinerary paper

TYPE Coupon/document printer types:

TKT All coupons (for CRTs using non-split documentation) MCO MCO numbers from assigned block AUD Auditors coupon AGT Agent coupon FLT Flight coupon CHG Charge coupon EAUD ETKT auditor’s coupon EAGT ETKT agent coupon ECHG ETKT charge coupon EPAX ETKT passenger receipt coupon (not itinerary receipt) LLI Itinerary/Invoice printer

DATE Dates last block of sequential ticket numbers or MCOs were assigned.

NEXT TKT LAST TKT

Next Ticket/MCO number to print Last Ticket/MCO number to print


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NEXT SCN LAST SCN

Next SCN - stock control number of next coupon to print Last SCN - stock control number for last coupon in allotment

( B1 ( B2 ( B3

Option override fields for bins 1 – 3. Override codes: - OK - SCN override. Use when new SCN is lower than current number OFF - Used to delete SCN’S for a specific bin -B - Denotes stock is currently being pulled from this bin.

INV NBR 5D3002 9906477 PD LLI (000100 ( 5D3004 9906477 LN LLI (000178 (

Column header for invoice number, printer addresses, IATA, document type (LN, PD), ticket formatter (LLI), invoice numbers. Invoice numbers can be entered here or using the 4GI template.

ENTER HERE WHEN COMPLETE (

Tab stop for entering template modifications. Cursor must be immediately to the right of the parenthesis before pressing <ENTER>.

It is not important to try and remember everything about this template unless you are assigned to use it and log the stock control numbers when you replenish the stock in your ticket printers. For a full explanation of this template, see INFO 4GS. INFO 4GS is listed under INFO TICKET. Once you have got your document numbers logged, you are ready to start issuing documents. There are two steps to issue documents:

1. Display the PNR 2. Enter EZ

It is possible to display the PNR and issue documents in one entry, although this is not recommended unless you are thoroughly familiar with the PNR and Worldspan entries.


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We will refer to EZ entries in this lesson as EZ drivestream entries. We say drivestream, because you can stream options together after the initial EZ by using the end item (#). Let’ look at EZ documentation options. 4. Access HELP EZOPT.

>EZ DOCUMENT PRODUCTION OPTIONS - INDEX HELP EZOPT EZ - ALL DRIVESTREAM OPTIONS - INDEX >HELP EZAOPT( BOARDING PASS-EZB OPTIONS >HELP EZBOPT( CREDIT MEMO-EZC OPTIONS >HELP EZCOPT( DIVIDER CARD-EZD OPTIONS >HELP EZDOPT( EZEL - ETKT/RECEIPT TICKETING OPTIONS >HELP EZELOPT( INTERFACE-EZI OPTIONS >HELP EZIOPT( INVOICE W/ITINERARY-EZL OPTIONS >HELP EZLOPT( SERVICE FEE MCO >HELP EZMOPT( ITINERARY-EZN OPTIONS >HELP EZNOPT( POCKET ITINERARY-EZP OPTIONS >HELP EZPOPT( TICKET-EZT OPTIONS >HELP EZTOPT( AMTRAK-EZ OPTIONS >HELP 2VEZOPT( )>


Options exist for all the different document types as well as Amtrak ticket production. Let’s tab to HELP EZAOPT and look at the page that lists all drivestream options.

5. Tab to HELP EZAOPT and display the All Drivestream Options Index.

HELP EZAOPT


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EZ - ALL DRIVESTREAM OPTIONS - INDEX HELP EZAOPT MORE DETAILED INFORMATION CAN BE FOUND ON THE INFO PAGE FOR EACH OPTION. EXAMPLE >INFO #BK. OPTION DESCRIPTION ID REFERENCE ------------------------------ ------ ----------------- ADDRESS-EXPANDED #EA >HELP #EA( -REVERSE CD/CB PLACEMENT #R >HELP #R( AGENT NAME/LOCATION #A >HELP #A( BOOKING AGENT/LOCATION #BK >HELP #BK( TICKETING AGENT #TK >HELP #TK( BAGGAGE ALLOWANCE - PRINT #BG >HELP #BG( BP-SUPPRESS SEAT INFORMATION #BP >HELP #BP()>


Each option has its own HELP page as well as its own INFO page. Let’s look at the option for agent name/location. 6. Tab to HELP #A, and display the page for EZ Option – Agent and Branch Information.

HELP #A

> EZ OPTION - AGENT AND BRANCH INFORMATION HELP #A - BOOKING AGENT HELP #BK - TICKETING AGENT HELP #TK AGENT AND BRANCH INFORMATION #A - APPLICABLE EZ EZC EZEL EZL EZN AMTRAK 4-DI AGENT NAME ONLY EZ#AMAUREEN BRANCH ONLY EZ#A /PLAZA AGENT NAME AND BRANCH EZ#AMAUREEN/PLAZA PNR DOCUMENT INSTRUCTION 4-DI#AMAUREEN/PLAZA BOOKING / TICKETING AGENT #BK #TK - APPLICABLE EZ EZC EZD EZEL EZL EZN EZP AMTRAK 4-DI)>


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If you want to include your agent name on the itinerary/invoice, add #A to the EZ drivestream entry. This page combines three EZ options, for agent name (#A), booking agent (#BK), and ticketing agent (#TK). You can combine more than one ticketing option by stringing them together in the drivestream using the end item as a separator. Not every option is compatible, but for the most part they can be combined. Let’s practice issuing a ticket with some options. 7. Display the PNR for Eric Parks. Change the flight or flight date if necessary. Change the ticketing date for today’s date. Add a ticket record to the PNR and store a fare quote. End and redisplay the PNR.

*-PARKS/ERIC X1#0/DDMMM

7@TAW/00/DDMMM 4P* 4PQ ER

1P- LUPM8Y 1.1PARKS/ERIC*ADT 1 HP 711Y 29SEP SU PHXLAS MK1 730A 840A/O P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/TERRY 2.PQ2 404 234-5678-H T- 1.TAW/00/29MAR TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 27MAR BY AGT-AA/PQ2 ADT PHX HP LAS Q4.65 243.72USD248.37END HP ZPPHX XT2.50AY3.00XF PHX3 BF-248.37 TX-27.13 TTL-275.50 Y6 TOTAL BF-248.37 TX-27.13 TTL-275.50 USD )>


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8. Type the entry to issue a paper ticket with EZ options for: #ATERRY/GALLERIA Agent name

#$CA Cash FOP

#K0 Commission (zero) #DR Display Direct Access record

locator in itinerary

Do not enter! Explain this entry before issuing the ticket.

EZT*#ATERRY/GALLERIA#$CA#K0 #DR þ Instructors’ Notes

Let’s take a close look at this entry. Drivestream entries can be as short as EZ, or very long, depending on the options. The options in this drivestream entry could be added to the PNR instead. EZ entries read the PNR for information, or you can add it at the time of ticketing as we are doing now. Options in the EZ drivestream always take precedence over what is stored in the PNR. By adding the document identifier T after EZ, we are telling the system to override the system default of e-ticket, and issue a paper ticket. The display key * follows the document identifier. The display key in this entry tells the system to read the A.I.R. and add any applicable document options, in the EZ options field, to the entry. So it is telling the system to print an itinerary/invoice, pocket itinerary, divider card, and to send an interface message to the back-office accounting system. The e-ticket and MCO document types are not applicable, even though they are listed in the EZ options field of the A.I.R.


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If we used EZ in this entry, and left off the T and the display key, the system would produce an e-ticket, provided the segment was valid for one, and your agency has not stored a default override in the agency Document Instruction line. We’ll look at DI lines in a moment. EZ would also produce all the other document types I just mentioned. EZ is the basic ticketing entry. When you start adding specific document types to it, the display key becomes a valid option for “all other” applicable types in the EZ options field. It is a shortcut instead of listing each document type separately in the entry, which is also valid. EZTLIPD is a valid ticketing entry. For help with this concept, see INFO EZADDON. The DR option we are using in this entry prints the airline record locator on an itinerary/invoice, itinerary, pocket itinerary, or credit memo document. This is helpful in case the ticket agent at the airport cannot locate the PNR. Any questions? Let’s issue this ticket. 9. Issue the ticket.

EZT*#ATERRY/GALLERIA#$CA#K0#DR

ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 275.50A 4019010185631 0.00 PARKS/ERIC 00000238 PNR >*LUPM8Y(


When a successful EZ ticketing entry is made, the PNR is automatically ended. If the Daily Document Log is activated, the response provides a tab stop to redisplay the PNR, and a copy of the DDL item is given.


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An EZ entry: • Updates the ticketing field with ticket number(s), invoice number(s)

and any selected options. • Creates an item on the Daily Documentation Log (DDL). • Creates an item on the Stock Control Table (ATB stock only). • Increments Log Document Tables. The PNR must be priced, or eligible for pricing, before issuing an accountable document, such as a ticket or invoice. A ticketing entry reads the ticket record and fare quote information in the PNR or tries to price the PNR if that information is not there. If unsuccessful, a pricing error response occurs and no documents are issued. One major cause of this is when the ticketing field doesn’t show the current date. That must be updated before ticketing. The error response can be researched through INFO EZERR. After the PNR or entry is corrected, you can repeat the ticketing entry. 10. Redisplay the PNR. Display the ticket record and stored fare quote to the class as you explain how they must match.

*LUPM8Y 4* *FQ

T- 1.T/28MAR1459 1P/PQ2/AA*4019010185632 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 28MAR BY AGT-AA/PQ2 ADT PHX HP LAS Q4.65 243.72USD248.37END HP ZPPHX XT2.50AY3.00XF PHX3 BF-248.37 TX-27.13 TTL-275.50 Y6 TOTAL BF-248.37 TX-27.13 TTL-275.50 USD >


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If you have added a ticket record with the 4P* entry, and a stored fare quote with 4PQ, they must match each other also at the time of ticketing. If the information does not match, you receive the response: STORED FARE QUOTE MISMATCH. You have the following options: • Create a new stored fare quote with 4PQ or 4PQC, then end and

redisplay the PNR, and issue the documents. • Override the response by adding #NC (No Comparison) to your EZ

entry. • Delete the stored fare quote. End and redisplay the PNR, and

then issue the documents. The deleted stored fare quote is not stored in history.

The stored fare quote display (*FQ) contains a copy of the ticketing field, which has been updated with the ticket number. Let’s redisplay the PNR and look at it, and then take a look at document history for the ticket.

11. Redisplay the PNR.

*R

1P- LUPM8Y 1.1PARKS/ERIC*ADT 1 HP 711Y 29SEP SU PHXLAS MK1 730A 840A/O P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/TERRY 2.PQ2 404 234-5678-H T- 1.T/28MAR1459 1P/PQ2/AA*4019010185632 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 28MAR BY AGT-AA/PQ2 ADT PHX HP LAS Q4.65 243.72USD248.37END HP ZPPHX )>


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The updated ticketing field includes: • T/, meaning a PNR is ticketed • Date and GMT a ticket was issued • 1P - Worldspan identifier • Your agency SID • Issuing agent’s sine • Ticket and invoice number • *I indicating an interface message was sent 12. Move down to show the suppressed items line. Display document history.

MD *DH

*DH 1 28MAR1459 1P/PQ2/AA*4019010185632 PARKS/ERIC*ADT 2 28MAR1403 1P/PQ2/AA*4019010185631 I000238 *I PARKS/ERIC*ADT >


For a detailed record of documentation transactions, you can display document history. Document History is indicated with the code of DH in the ITEMS SUPPRESSED line of the PNR. The updated ticketing field is also a pretty good indicator there is a document history record.


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This is an index of the document transactions we’ve done on this PNR. If only one transaction were present, the full-view document history record for that transaction would appear. To see a full-view record for a specific item from this list, enter *DH followed by the item number. 13. Display document history for item one.

*DH1

*DH1 2 28MAR1403 1P/PQ2/AA*4019010185631 I000238 *I PARKS/ERIC*ADT **DOCUMENT COMMANDS** EZ EZTLIPD#ATERRY/GALLERIA#BK#K0#TK#WL#$CA#DR#HVD#RL 4P 4P* FARE STORED ON 28MAR 1403 SELECTED PRICING CARRIER -HP **INTERFACE** CTLNBR 0870000403 **DOCUMENT** FOP CA FARE USD248.37//XT5.50/US18.63/ZP3.00/USD275.50 Y6 FCALC PHX HP LAS Q4.65 243.72USD 248.37END HP ZPPHX XT2. 50AY 3.00XF PHX3 SCN 1234569416 A 9906477 1234569417 T 9906477 1234569418 F 9906477 1234569419 P 9906477 **ITINERARY/INVOICE** AMT AIR FARE 248.37 TAX 27.13 TOTAL AIR FARE 275.50 AMOUNT DUE 275.50 >


Document history (DH) is a secondary record attached to a PNR that stores information associated with each accountable document. Accountable documents are: paper ticket, electronic ticket, interface message, invoice, and credit memos.


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All information processed by the system during documentation is stored in DH. Once a DH record has been created, it remains attached to the PNR for the entire life of the PNR. This is a full-view document history record. We’ll go over this display briefly.

Display explanation (move down three times as you explain this). *DH1 1 28MAR1403 1P/PQ2/AA*4019010185631 I000238 *I PARKS/ERIC*ADT

Display entry. Document information (also found in updated ticketing field and fare quote display): DH record item number (1) Date and time of transaction GDS code (1P), agency SID and issuing agent sine Document number(s) – E indicates ETKT Invoice number (I000238) Interface indicator (*I) Passenger name, PTC, and customized data indicator (@) if applicable.

**DOCUMENT COMMANDS** EZ EZTLIPD#ATERRY/GALLERIA#BK#K0#TK#WL#$CA#DR#HVD#RL 4P 4P* FARE STORED ON 20FEB 1555 BY AA/PQ2 SELECTED PRICING CARRIER -HP

Stores documentation and pricing commands used in the transaction. EZ drivestream entry. This includes the options we added, plus options from the document instruction line in the PNR. Pricing command used to store ticket record. This line only appears if a ticket record is created for the PNR. Date and time ticket record was created. Agent sine and SID appears only when PNR is manually priced. Validating carrier.


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**INTERFACE** CTLNBR 0870000403

Stores original interface (TAIR) control number and Void TAIR if applicable.

**DOCUMENT** FOP CA

Stores additional document information. Form of payment. Credit card FOP may also include: Card number and expiration date Extended payment indicator (XE) Signature on file indicator (SOF) Source code indicator (for approval codes): M - manual S - system generated (obsolete) blank - direct link with credit card vendor Approval code (12345)

FARE USD248.37//XT5.50/US18.63/ZP3.00/USD275.50 Y6

Stores fare data as printed on the ticket with the fare basis codes.

FCALC PHX HP LAS Q4.65 243.72USD 248.37END HP ZPPHX XT2. 50AY 3.00XF PHX3

Stores complete fare calculation from ticket record or pricing instruction.

SCN 1234569416 A 9906477 1234569417 T 9906477 1234569418 F 9906477 1234569419 P 9906477

Stock control numbers (ATB ticket stock). IATA 9906477 has issued each coupon. C - charge coupon A - auditor’s coupon T - agent coupon F - flight coupon P - passenger receipt coupon R - REA coupon


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**ITINERARY/INVOICE** AMT AIR FARE 248.37 TAX 27.13 TOTAL AIR FARE 275.50 AMOUNT DUE 275.50

Stores the charges as formatted and printed on invoices and credit memo transactions.

The information in document history depends on what was used at the time of ticketing. For example, this record doesn’t contain information from the endorsement field because we didn’t put any endorsements in the PNR or the ticketing entry. Because we used cash FOP, there is no credit card information. For more information about document history, see HELP and INFO DOCHIST. Let’s ignore this PNR and talk about the updates to the Daily Document Log (DDL). 14. Ignore the PNR.

I þ Instructors’ Notes

The DDL is a very important record of daily transactions and is automatically updated when accountable documents are issued. 15. Display the current date primary DDL.

DD


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DAILY DOCUMENTATION LOG DISTANCE LEARNING 9906477 28 MAR 02 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000001 891.00A V 0169010185628 0.00 MARTIN/S 000002 891.00A V E0169010185629 0.00 MARTIN/S 00000236 000003 891.00A V E0169010185630 0.00 MARTIN/S 00000237 000004 275.50A V 4019010185631 0.00 PARKS/ER 00000238 000005 275.50A 4019010185632 0.00 PARKS/ER ***** END OF REPORT ***** >


The DDL provides a means to track daily ticket transactions and details for each ticket transaction. The primary DDL is the daily list of ticketing transactions. A secondary DDL is provided for each individual item. The Daily Document Log is activated when you issue the first ticket each day. Worldspan maintains 11 days of DDL files. Previous weeks’ files are purged very early Friday morning, allowing updates and printing of DDL reports through Thursday. Updates should be done with discretion according to the cutoff time set by ARC. We’ll discuss voiding transactions from the DDL in just a moment. Let’s go over the primary DDL. Display explanation:

DAILY DOCUMENTATION LOG ABC TRAVEL INC.9912345 21 NOV 00

Report title, agency name, IATA and date of report

ITEM Item number listing

GROSS P Gross amount of ticket or refund and form of payment A - cash transaction C - credit card transaction


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S Status of ticket

A - Manual add C - Credit memo D - Debit Memo K - Commission recall ER - Electronic refund EX - Electronic exchange R - Refund V - Void X - Exchanges XR - Exchange refund V* - System void (cancel) for ETKT N - Void today for previous issue date T - Ticket transmission recap Z - Agent automated deduction

A/L TKT NBR Airline ticket number E – electronic ticket P – printed electronic ticket M – MCO Blank indicates paper ticket.

COMM Commission amount Dash denotes negative commission on a sale

PSGR NAME INVOICE Passenger name and invoice number

To view the secondary display, use the line item number from the primary display.

16. Display the ticket for Eric Parks just issued, by item number from the DDL.

DD*X (X = ITEM NUMBER)

DISTANCE LEARNING 9906477 28 MAR 02 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000005 275.50A 4019010185632 0.00 PARKS/ER FA - LUPM8Y TLI - YNN AGT-AA SID-PQ2 NAME - PARKS/ERIC FOP- CASH >


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þ Instructor’s Notes

And here we see the details of our ticket for Mr. Parks. Reference page indexes for DDL can be found in HELP and INFO DDL. Explanations for primary and secondary DDL displays can be found in INFO DDLPRI and INFO DDLSEC. If it is necessary to void an automated (as opposed to handwritten) ticket that was charged to a credit card, it must be voided electronically through the DDL or Electronic Ticket Record. A void transaction is sent to ARC to cancel the sale. While this authorizes cancellation of the sale, it does not reinstate the amount of the void to the client’s line of credit. If a ticket must be reissued and there is no change in the amount charged, you should use the same credit card approval code received prior to voiding or exchanging the ticket. You can find the approval code in the secondary DDL or the Document History for the original ticket. There is an EZ option, #$*Z for adding approval codes to a ticketing entry. Entries to void electronically through Worldspan are found in HELP DDV. This page can be found in the HELP VOID reference page index.

17. Access the HELP page for ECCP – Void EZ Ticketing.

HELP DDV

> ECCP - VOID EZ TICKETING HELP DDV VOID FROM DISPLAYED DDL OR DDP BY- DATE AND ITEM NUMBER DDV*31OCT12 ITEM NUMBER DDV2 ITEM NUMBER W/NAME SELECT DDV54#N2.1 *NOTE* IF THE DDL OR DDP WAS DISPLAYED WITH A SPECIFIC DATE- A DATE IS NOT NEEDED WITH THE DDV ENTRY. THE IATA NUMBER IS RETAINED. VOID ITEM USING- TRANSMISSION CONTROL NBR /TCN/ DDV3117005387 TICKET OR SERVICE FEE MCO DDV0061234567890)>


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To void Mr. Park’s ticket, we can display the primary DDL, and use the entry DDVX (X = item number for Park’s ticket). 18. Display the primary DDL and void Mr. Park’s ticket.

DD

DDVX (X = ITEM NUMBER FOR PARK’S TICKET) ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 275.50A V 4019010185632 0.00 PARKS/ERIC >


The item now reflects a V in the status column, for void status. Use extreme caution with this entry! Any questions? Our next subject is electronic ticketing. Let’s look at the e-ticket HELP reference page index.

19. Access HELP ETKT and review the index.

HELP ETKT


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> ELECTRONIC TICKETING INDEX HELP ETKT ACKNOWLEDGMENT/AUTHORIZATION >HELP ETA( COUPON SUPPRESSION TEMPLATE >HELP COUPON( DDL SORT BY ELECTRONIC TICKET TRANSACTION >HELP DDSE( DOCUMENT DISTRIBUTION TEMPLATE /ME/ >HELP ETDOC( ELECTRONIC TICKET RECORD >HELP ETR( ELECTRONIC TICKETING EZ OPTIONS >HELP EZELOPT( ELECTRONIC TICKET EXCHANGES E TICKET ADDITIONAL COLLECTION >HELP ET ADDCOLL( E TICKET EVEN EXCHANGE >HELP ET EVEN( E TICKET REFUND EXCHANGE >HELP ET REFUND( ELECTRONIC TICKET HISTORY >HELP ET HISTORY( ELECTRONIC TICKET REFUND REQUEST >HELP ET REFUND( ELECTRONIC TICKET VOIDS >HELP ET VOID()>

20. Move down and review the additional references. Access INFO ETKTLIST.

MD INFO ETKTLIST

> ELECTRONIC TICKETING PARTICIPANTS - INDEX INFO ETKT PART INFO ETKT LIST AEROMEXICO - AM >INFO ETAM0( AIR CANADA - AC >INFO ETAC0( AIR FRANCE - AF >INFO ETAF0( ALASKA AIRLINES - AS >INFO ETAS0( AMERICA WEST - HP >INFO ETHP0( AMERICAN AIRLINES - AA >INFO ETAA0( AMERICAN TRANSAIR - TZ >INFO ETTZ0( BRITISH AIRWAYS - BA >INFO ETBA0( CONTINENTAL AIRLINES - CO >INFO ETCO0( DELTA AIR LINES - DL >INFO ETDL0( DEUTSCHE BA - DI >INFO ETDI0( FRONTIER AIRLINES - F9 >INFO ETF90()>


This is a list of the airlines participating in e-ticket in Worldspan. Each airline has its own INFO page. Let’s see what the AeroMexico page says.


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21. Access the AeroMexico e-ticket information page.

INFO ETAM0

> ELECTRONIC TICKETING - AEROMEXICO INFO ETAM0 E-TICKETING FUNCTIONS/GUIDELINES ------------------------------------------------------------ BULK TICKETING FARES YES CLAIM PNR YES CODESHARE TICKETING NO E-EXCHANGE YES E-HISTORY NO E-REFUND YES E-VOID YES ETR DISPLAY MIN/MAX 7 DAYS/24 MONTHS FORMS OF PAYMENT CA-Y CC-Y CK-Y GR-N MS-N SGR-N GROUP PNR NO INTERLINE TICKETING NO)>


This page informs you if the airline participates in e-exchange, e-refunds, and so forth. If we move down on this page we also see that AeroMexico restricts e-ticket for infants and unaccompanied minors (UNN). 22. Move down.

MD OPEN SEGMENTS NO PASSIVE SEGMENTS NO PRINT OPTION YES RESTRICTED PTC*S YES INF/INS/UNN REVALIDATION NO MAXIMUM SEGMENTS PER TICKET 13 INCLUDING ARNK*S IT FARES YES POINTS OF SALE WITHIN THE FOLLOWING ------------------------------------------------------------ MEXICO / UNITED STATES NOTES 1. NAME CHANGES ARE NOT ALLOWED ON AEROMEXICO PNRS-)>


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23. Move to the bottom of the page.

MB

BOARDING PASS FOR E-TICKET TRANSACTIONS. 5. AM DOES NOT ALLOW MORE THAN ONE TICKET PER NAME/ PER SEGMENT TO BE ISSUED. IF A PREVIOUSLY ISSUED TICKET NEEDS REISSUING- YOU MUST VOID- EXCHANGE- OR REFUND THE ORIGINAL TICKET FIRST OR THE ERROR RESPONSE *ALREADY TICKETED* IS RETURNED. **ADDITIONAL REFERENCES** ETKT - INDEX >HELP ETKT( AM ETKT - INDEX >G/AIR/AM0/ETKT( ETKT PARTICIPANTS - INDEX >INFO ETKTLIST( 08AUG01/AH >


If we move to the bottom of this page, there is a tab stop for the e-ticket reference page maintained by AeroMexico in Worldspan. Many airlines maintain reference pages in Worldspan. The basic entry to access the main index for each airline is:

G/AIR/XX0 (XX = AIRLINE CODE)

To go straight to the e-ticket page for a lot of them, you would just add ETKT after another slash separator. {Demonstrate if desired.} Ticketing requirements for electronic-eligible segments include:

• All segments must show the electronic eligibility indicator of E. • The validating and operating airline must be the same. • The APRVD E-TKT field of the A.I.R. must show YES.


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After the e-ticket is issued, an electronic ticket acknowledgment must be received from the airline. 24. Access the PNR for Shelby Martin.

*-MARTIN/SHELBY

1P- MH46MQ 1.1MARTIN/SHELBY*ADT 1 UA 243Y 28AUG WE ORDDEN HK1 700A 829A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/SEAN 2.PQ2 404 987-1234-H T- 1.TAW/00/28MAR A-CM0 TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 28MAR BY AGT-AA/PQ2 ADT CHI UA DEN Q23.25 796.28USD819.53END UA ZPORD XT2.50AY4.50XF ORD4.5 BF-819.53 TX-71.47 TTL-891.00 YUA )>


The E indicator appears at the end of the flight segment. Let’s price this PNR, issue an e-ticket, and look at the Electronic Ticket Acknowledgment or Authorization, and the Electronic Ticket Record. Then we’ll void the e-ticket.

25. Price the PNR, end and redisplay, and issue the e-ticket.

4P* 4PQ ER

EZ#*R


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1P- MH46MQ 1.1MARTIN/SHELBY*ADT 1 UA 243Y 28AUG WE ORDDEN HK1 700A 829A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/SEAN 2.PQ2 404 987-1234-H T- 1.T/28MAR1506 1P/PQ2/AA*E0169010185633 I000239 *I A-CM0 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 28MAR BY AGT-AA/PQ2 ADT CHI UA DEN Q23.25 796.28USD819.53END UA ZPORD XT2.50AY4.50XF ORD4.5 BF-819.53 TX-71.47 TTL-891.00 YUA )>


In this case, the only EZ option used was *R, to redisplay the PNR. This keeps you from having to tab to the record locator prompt like we did before. We also let the system default to e-ticket. The ticketing field is updated with the ticket number, preceded by E to indicate e-ticket.

An electronic message with all flight coupon information is sent to the airline. The airline returns an Electronic Ticket Acknowledgment (ETA) to the Worldspan PNR. Enter *ETA to view the information. 26. View the ETA for Shelby Martin. Move down to show the last item.

*ETA MD

2.UA V 28MAR02 133803 ETR 0169010185629 - 001633B2215931 3.UA I 28MAR02 132509 ETR 0169010185630 - MARTIN/SHELBY 4.UA V 28MAR02 133810 ETR 0169010185630 - 001633B2109762 5.UA I 28MAR02 150656 ETR 0169010185633 - MARTIN/SHELBY 6.UA V 28MAR02 154134 ETR 0169010185633 - 001633B2199267 7.UA I 28MAR02 154534 ETR 0169010185634 - MARTIN/SHELBY 8.UA V 28MAR02 154547 ETR 0169010185634 - 001633B2303205 9.UA I 28MAR02 173338 ETR 0169010185639 - MARTIN/SHELBY 10.UA V 28MAR02 173542 ETR 0169010185639 - 001633B2426929 11.UA I 01APR02 112137 ETR 0169010185942 - MARTIN/SHELBY 12.UA V 01APR02 112213 ETR 0169010185942 - 001633B6370288 13.UA I 01APR02 172556 ETR 0169010185945 - MARTIN/SHELBY >


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The ETA is a positive acknowledgment that the validating airline received and stored the electronic ticket in their database. One ETA is added per name per ticket. The ETA field is a suppressed PNR item. The ETA can be displayed; but it cannot be removed. Because this is a test PNR, we have a long list of tickets issued, acknowledged and then voided. In this case, the ticket we just issued is item number X {X = last item on list}. Let’s go over the display briefly.

Display explanation UA Validating airline code

I, V Type of acknowledgment or authorization:

E - Exchanged e-ticket I - E-ticket original issue PR - Printed e-ticket RF - Refunded e-ticket V - Voided e-ticket PV - Revalidated e-ticket

28MAR02 Date of issue

132448 Time of issue - local time in a 24-hour clock with seconds: 160112 = 4:01PM and 12 seconds.

ETR 0169010185629

Electronic Ticket Record (ETR) indicator followed by the ticket number

MARTIN/SHELBY 001633B2215931

Passenger name or a settlement authorization code (SAC). ARC refers to this as an ESAC.


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Airlines send a Settlement Authorization Code to authorize a print, void, exchange or refund request for an e-ticket. The SAC means that the airline has acknowledged that the coupon status for the e-ticket was valid for an exchange, refund, or in these cases, a void. Let’s look at the Electronic Ticket Record for this ticket. 27. Display the ETR.

ETR

>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER (0169010185633) 2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR ( ) DATE OF FLT( ) -OR- AIRLINE CONFO ( ) 3.VALIDATING AIRLINE(016) DATE OF FLIGHT ( ) LAST NAME (MARTIN ) FIRST NAME (SHELBY ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( ) -OR- B. CREDIT CARD CODE ( ) NUMBER( ) -OR- C. TELEPHONE NUMBER ( )


The Electronic Ticket Record (ETR) is a request template used to retrieve the coupon status for an e-ticket (open for use, used, void, refunded, exchanged). The ETR is stored in the validating airline’s database. Because we requested this ETR with an active PNR in our work area, it is pre-populated with the ticket number from the ETA. In this case, it read the last ticket we issued. When you request an ETR without a PNR, it is blank. Options 2 and 3 are used when the ticket number is not available.


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To retrieve the coupon status of the ticket, simply enter within the template. To request another passengers ETR, use name select or overlay the displayed ticket number with the desired ticket number and enter.

28. <ENTER> to display the coupon status screen.

<ENTER> TICKET 0169010185633 MARTIN/SHELBY MH46MQ/1P/PQ2 9906477 CPN FROM/TO FLT DATE FBC STATUS 1 ORDDEN UA243 28AUG02 YUA OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR VOID ELECTRONIC TICKET ( ) >ETR PRINT *OPEN FOR USE* FLIGHT COUPONS ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >


The coupon status can be one of the following:

• Open for Use • Used • Refunded • Printed • Voided • Exchanged • Unavailable

In addition to the coupon status, options are available here for various functions. Not every function is supported by every airline. If you remember the INFO ETKTLIST index where we accessed AeroMexico’s e-ticket INFO page, you will recall that some of these options had YES and some had NO. The options listed here are the ones supported by United Airlines. Let’s go over these briefly.


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ETR View Ticket Data

An ETR view ticket data option is available to access information used during ticketing. Information includes:

• Flight segment information • Coupon status • Endorsement and fare calculation information • Fare data • FOP • Commission rate • Passenger information • File addresses (record locators) • Ticketing details (agent, time)

To use this option, place an X in the parenthesis, and <ENTER>. {Demonstrate if desired. You must reenter ETR to go back to the coupon status display for the next option.} ETR Void Electronic Ticket Only tickets issued during the current reporting period can be voided. E-ticket void is processed immediately by the airline, after which the coupon status cannot be returned to open for use. Use extreme caution when voiding electronic tickets to ensure you are voiding the correct ticket. Electronic tickets should not be printed before voiding. If an e-ticket is converted to paper, and the ticket is then voided within the same reporting period, the ETR shows a coupon status of printed. See HELP and INFO ET VOID for more about e-ticket voids.


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ETR Print *Open For Use* Flight Coupons

The print option can only be performed when the coupon status is ‘open for use’. Many airlines have elected to eliminate this option as they implement e-ticket exchange and refund. If the option is available, and you need to use it, select the option using an X, or a P, in the parentheses and <ENTER>. Electronic Refund Authorization Request The electronic refund authorization request option can be selected using X or R in the parentheses. The electronic ticket refund template is displayed. Participating airlines use the Refund Exchange Authorization (REA) Coupon as the settlement document in place of the printed flight coupons. The REA coupon is produced at the time of refund. The refund template must be completed. We won’t go into the refund template in this lesson. For a full description of it, see INFO ET REFUND. Two other possible options that United Airlines does not use are: 1. ETR DISPLAY HISTORY (see INFO ET HIST) 2. ETR REVALIDATION (see INFO ET REVAL) Let’s void this e-ticket. 28. Tab to ETR Void Electronic Ticket, and enter X in the parentheses.

X <ENTER>

ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 891.00A V E0169010185633 0.00 MARTIN/SHE 00000239 APPROVAL OBTAINED - VOID PROCESSED - SAC 001633B2199267 >


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The response indicates approval was obtained and the void processed, and an accompanying Settlement Authorization Code (SAC) has been received. It is also valid to void e-tickets from the DDL the way we voided the previous paper ticket. The response would be identical either way. Are there any questions about electronic ticketing? Let’s talk about itinerary/invoices. 29. Access the Itinerary/invoice reference page index.

HELP INVOICE

> EZ - ITINERARY/INVOICE - INDEX HELP ITIN/INV WORLDSPAN PRINTS SEVERAL TYPES OF ITINERARY/INVOICES ON DEMAND AT ANY LOCATION THAT HAS THE APPROPRIATE PRINTER. ASSIGN INVOICE NUMBER TEMPLATE >HELP 4GI( BASIC ENTRIES >HELP EZLLIST( CREDIT MEMO-EZC OPTIONS >HELP EZCOPT( DUPLICATE ITINERARY/INVOICE >HELP DUP*( ISSUE CREDIT MEMO ONLY >HELP EZC( ITIN/INV DOCUMENT DISTRIBUTION TEMPLATE >HELP 4G#ML( ITINERARY/INVOICE >HELP EZL( ITINERARY/INVOICE AND ITINERARY EXAMPLES >HELP EZLEXP( ITINERARY/INVOICE - EZL OPTIONS >HELP EZLOPT( ITINERARY-EZN OPTIONS >HELP EZNOPT()>


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In addition to itinerary/invoices, you can produce:

• Itinerary receipts (e-ticket) • Itineraries • Credit memos • Pocket itineraries • Divider cards

30. Review this index page and then access the Issue Itinerary/invoice HELP page.

HELP EZL

> ISSUE ITINERARY/INVOICE HELP EZL ITINERARY/INVOICE EZL AIR ONLY INVOICE EZL#S$X AIRFARE OVERRIDE EZL#@B300.00/X30.00/T330.00 AUXILIARY SERVICE ONLY EZL#SX AUXILIARY/NON AIR CHARGES EZL#SX#LB100.00X10.00T110.00 FQTV NUMBER EZL#FT LANGUAGE OPTION EZL#L-PTE/ENG#HVD NAME SELECT EZL#N1.2 NO FARE EZL#FNF REISSUE INVOICE EZL#4T0151234567890#*I000123 SEGMENT SELECT EZL#S1/2 SEGMENT SELECT AUX. SEG EZL#S$5#SX TWO ITINERARY/INVOICES EZLL)>


With the exception of pocket itineraries and itinerary receipts for electronic tickets, the system default is to print one of each document type requested, per PNR. Pocket itineraries and e-ticket itinerary receipts print for each passenger. Options are available to override these defaults, and produce documents per surname, per passenger and multiple copies.


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An itinerary receipt can only be produced in conjunction with an electronic ticket. The examples on this help page show ways to add, change, or suppress information with any entry to request an itinerary/invoice. Examples include: Adding charges for non-air services (#LB) Suppressing the airfare amount (#FNF) Language option (#L-) Two invoice copies (EZLL) The language option example here is for Portuguese (PTE). Use ESP as the code for Spanish. For more about the language option, see HELP #L-, which can be found in HELP EZLOPT.

All the applicable itinerary/invoice options are found in HELP EZLOPT. 31. Access the Itinerary/invoice – EZL Options HELP page.

HELP EZLOPT

> ITINERARY/INVOICE - EZL OPTIONS HELP EZLOPT OPTION DESCRIPTION ID REFERENCE ------------------------------ ------ ----------------- ADDRESS-EXPANDED #EA >HELP #EA( -REVERSE CD/CB PLACEMENT #R >HELP #R( AGENT NAME/LOCATION #A >HELP #A( BOOKING AGENT/LOCATION #BK >HELP #BK( TICKETING AGENT #TK >HELP #TK( BAGGAGE ALLOWANCE - PRINT #BG >HELP #BG( BP-SUPPRESS SEAT INFORMATION #BP >HELP #BP( NO/SUPPRESS BP PRODUCTION #NB >HELP #NB( CAR - SUPPRESS OPTIONAL DATA #*CX >HELP #*CX( CLOSING STATEMENT-ALWAYS PRINT #*CS >HELP #*CS()>


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This looks exactly like the HELP EZAOPT page we accessed earlier, however, this lists only the options that are applicable to EZL entries. Let’s look at just a couple more. I’m going to take a shortcut to the lines on this page I want to discuss. 32. Go to line 86.

G/L86 087 -SUPPRESS #*IX >HELP #*IX( 088 INVOICE ISSUE-PER PASSENGER #SI- >HELP #SI-( 089 -PER SURNAME #SSI- >HELP #SSI-( 090 LAND CHARGES #L >HELP #L( 091 LANGUAGE #L- >HELP #L-( 092 MCO/TOUR ORDER NUMBER #MT >HELP #MT( 093 MULTIPLE CUSTOMIZED NAME DATA-PRINT #MCN >HELP #MCN( 094 NAME SELECT #N >HELP #N( 095 NAMES WITH TKT NUMBERS-PRINT #*P >HELP #*P( 096 OVERRIDE PRINTER #OP- >HELP #OP-( 097 OVERRIDE TICKETED TR #OK >HELP #OK( 098 PRICING-DATE OVERRIDE #T >HELP #T( 099 -INSTRUCTION-SPECIFIC NBR #PI >HELP #PI( 100 -FROM TICKETING RECORD #PI* >HELP #PI*()>


To produce documents per passenger or per surname, use #SI- and #SSI-, respectively. Do not input any data following the dash. The option on line 96, to override the printer, requires you to enter the printer address after #OP-. This option allows you to send the invoice to another location.


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What if you run an invoice, and the printer jams, or your client loses it and needs a copy of the original? If you simply run a new invoice, you’ll have a different invoice number and your back-office accounting staff will get confused. To issue a duplicate invoice, a template is accessed using document history or the invoice number. 33. Access HELP INV and tab to HELP DUP*.

HELP INV HELP DUP*

TEMPLATE/LINEAR ENTRIES HELP DUP* HELP DUPR DUPLICATE TEMPLATE ENTRY FROM SPECIFIC INVOICE NBR DUP*I987621 FROM SPECIFIC DH ITEM NBR DUP*DH587 /DOC HISTORY INDEX MUST BE DISPLAYED/ USING OVERRIDE PRINTER/DH ITEM NBR DUP*DH4/OP-742803 LINEAR ENTRY BASIC DUPR/P-YE7BD4/IN-100200/DF-8168912000/T-E/CR-12EE OVERRIDE PRINTER DUPR/OP-742803/IN-100200/P-4CAMNS **ADDITIONAL REFERENCES**)>


The duplicate template is accessed using a specific invoice number, or a specific document history item number. Let’s look at one for Shelby Martin. 34. Display document history. Access the duplicate invoice template using item 1.

*DH DUP*DH1


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1P-MH46MQ DUPLICATE INVOICE REQUEST >VIEW 28MAR1733 1P/PQ2/AA I000241 MARTIN/SHELBY*ADT DUP ( ) TYPE #P# PRINTER #347215# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------- ( ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >


A complete explanation of this template can be found in INFO DUPTEMPEX. For Shelby Martin, we can just tab to the first set of parentheses, enter X to select that option, then tab down to the command line and enter P to process the request. 35. Select the first duplicate option in the template and process the request.

1P-MH46MQ DUPLICATE INVOICE REQUEST >VIEW 28MAR1733 1P/PQ2/AA I000241 MARTIN/SHELBY*ADT DUP (X) TYPE #P# PRINTER #347215# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------- (P ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >

<ENTER>

DUPLICATE DOCUMENT REQUEST INITIATED >


The first option in the template sends the duplicate copy to the same printer used to produce the original. The template can be used to send copies by fax and email as well.


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Let’s talk about Document Instructions now, and then we’ll be through!.

36. Redisplay Shelby Martin’s PNR and move down.

*R MD

A-CM0 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 01APR BY AGT-AA/PQ2 ADT CHI UA DEN Q23.25 796.28USD819.53END UA ZPORD XT2.50AY4.50XF ORD4.5 BF-819.53 TX-71.47 TTL-891.00 YUA TOTAL BF-819.53 TX-71.47 TTL-891.00 USD *** DI ITEMS EXIST *** FOP- 1.CA **** ITEMS SUPPRESSED ****/DH/ETA/U/DR >


Below the fare quote in our PNR is the advisory that DI Items Exist. To display the Document Instruction line in a PNR, enter *DI. 37. Display the DI line in the PNR.

*DI

>4-DI@*#RL#WL#BK#TK#HVD >


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When you display the document instructions in a PNR, it is assumed you want to view or modify it. This display is in modify mode, indicated by the change symbol after 4-DI. The asterisk following the change symbol indicates this is the primary DI line. A primary DI stores options to use with all documents. A PNR can contain only one (1) primary DI. The primary DI is usually set up by your agency and resides in the agency World File. 38. Display the agency World File.

G*

LEVEL1 (PQ2 ) 001A 9PQ2 770 555-1234-T/E-LEARNING TRAVEL/$# 002O 5-CM5*$$C50.00# 007A 4-DI#RL#WL#BK#TK#HVD# **** ITEMS SUPPRESSED ****/L >


When you copy World Files to create a PNR, the DI line is also copied. The options present in the DI line are used to help standardize the way documents are produced by your agency. For example, If your agency prefers a paper ticket default, you can store the T document identifier here to override the system default for e-ticket.


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Usually the options have more to do with the way itinerary/invoices look. Your agency may always want the ticketing agent sine on the documents, and therefore the option #TK is in the primary DI line. In our case, we have options for:

• Print record locator (#RL) • Print waitlist segments (#WL) • Print booking and ticketing agent (#BK and #TK) • Print logo lines, column headers and code definitions on blank

form itinerary/invoice paper (#HVD). There are other options for printing itinerary/invoices on blank form paper or pre-printed forms. The option that best suits your agency is usually determined when you first convert to Worldspan. 39. Redisplay the DI line in the PNR.

*DI

>4-DI@*#RL#WL#BK#TK#HVD >


Because the DI line is already in modify mode when you display it in the PNR, you can just add options using the end item separator, and enter. Likewise, you can delete options and enter. Be sure to end transaction on the PNR to save those changes. There are four types of Document Instructions:

1. Primary 2. Name Select 3. Associated to a Pricing Instruction (PI) 4. Associated to a Ticket Record (TR)


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To learn more about these types of document instruction lines, see HELP and INFO DI. Let’s cancel our PNR and review the main points of the lesson.

XI E

ÿ PowerPoint - 9

Summary

• HELP and INFO TICKET are the ticketing reference page main indexes.

• HELP and INFO EZ are the EZ document production reference page main indexes.

ÿ PowerPoint - 10

Summary

• Document type identifiers are used in EZ drivestream entries. They can be pre-stored in the Agency Information Record.

• When both the paper and e-ticket document types are stored in the A.I.R., Worldspan defaults to electronic ticket.


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Summary

• Stock control numbers and beginning invoice numbers must be logged prior to ticket production in Worldspan.

• EZ options are added to EZ drivestream entries using an end item # separator. The All Drivestream Options index is found in HELP EZAOPT.

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Summary

• Document history (DH) is a secondary record attached to a PNR that stores information associated with each accountable document.

• The Daily Document Log (DDL) is a record of daily transactions, and is automatically updated when accountable documents are issued.

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Summary

• INFO ETKTLIST is a list of the airlines with electronic ticket capability in Worldspan. Tab stops are provided for individual INFO pages for each airline.

• G/AIR/XX0 (XX = airline code) is the entry to access reference pages maintained by the airlines in Worldspan.


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Summary

• The Electronic Ticket Acknowledgment (*ETA) is received from the airline after an e-ticket is issued.

• The Electronic Ticket Record (ETR) is maintained in the airline’s database and contains the coupon status and e-ticket function options.

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Summary

• Tickets issued through Worldspan should be voided through the DDL or the ETR within the ARC reporting period.

• Do not print e-ticket flight coupons before voiding. ÿ PowerPoint - 16

Summary

• HELP and INFO INVOICE are the reference page main indexes for itinerary/invoice document production.

• Invoices can be issued in conjunction with tickets, or separately using EZL.


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Summary

• Duplicate invoices can be produced through a template accessed using DUP*DHX (X = document history item number).

• Options for itinerary/invoice production are often stored in the primary Document Instruction (DI) line for the agency.

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Quiz (51XA)

1. Which of the following HELP pages lists all the options that can be included in an EZ drivestream entry? a. INFO TICKET b. INFO EZ c. INFO EZOPT d. INFO EZAOPT Answer: d 2. The entry EZT* does which of the following? a. Issues a paper ticket, an MCO, an itinerary/invoice and a divider card. b. Issues a paper ticket and any applicable document types stored in your Agency Information Record. c. Issues an e-ticket and any applicable document types stored in your Agency Information Record. d. Displays the Electronic Ticket Record. Answer: b


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3. Which of the following displays does not contain the coupon status for a voided e-ticket? a. Document History b. Daily Document Log c. Document Instructions d. Electronic Ticket Record Answer: c 4. To issue a copy of a previously printed invoice, just run a new one. True or false? Answer: False.

1P- MH46MQ 1.1MARTIN/SHELBY*ADT 1 UA 243Y 28AUG WE ORDDEN HK1 700A 829A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/SEAN 2.PQ2 404 987-1234-H T- 1.TAW/00/28MAR A-CM0 TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 28MAR BY AGT-AA/PQ2 ADT CHI UA DEN Q23.25 796.28USD819.53END UA ZPORD XT2.50AY4.50XF ORD4.5 BF-819.53 TX-71.47 TTL-891.00 YUA )>

5. Based on the display above, has this PNR been ticketed? a. Yes b. No Answer: No


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Related Topics

Self-paced tutorials:

Documentation -17 topics Virtual e-learning:

Documentation - 12 topics (Expert Program) Ticket Exchange Script

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Thank You ÿ PowerPoint - 21

Evaluation