LESSONS FOR ‘UNDERCOVER’ BOSSESGroup Members:Amytha Fatimah Putri (15111022)Annisa Surya P (15111025)Ilman Majid (15111024)Mayasita Novelia (15111018)Kevin Wiliam P (15111020)

CASE BACKGROUND: Some of industry are failed in implementing their strategy or failed in

communicating the policy of top level management to their employee due to different perspective on how to achieve company goals in their company.

The leader is not understand well the day to day operation of their employee.

Come a new concept of MBWA which has benefit and failure potential on its implementation

ADVANTAGE AND DISADVANTAGE OF MBWA

Advantage Disadvantage

Helping the team to achieve company's goals. By understanding the difficulties of challenges.

Get acquaintances well with the team member.

Possibility of having sparkle idea for improvement.

Understand what skill require to perform the job even from the lowest level task.

• The managers can’t really focus on the core job task.

• Can be very subjective impression in making managerial decision.

• The leader can be seen as intruders, overseers and the employee feel being spied on.

Q AND A SESSION:1. What are some of the things managers can learn by walking around and having daily

contact with line employees that they might not be able to learn from looking at data and reports?

Answer:

They can understand how difficult many of the jobs in their organization, and they can now how much skill was required to perform even for the lowest level tasks.

Experience taught them a lot to make a new improvement and sparked idea for their company.

Q AND A SESSION:2. As an employee, would you appreciate knowing your supervisor regularly spent

time with workers? How would knowing top executive routinely interact with line employees affect your attitude toward the organization?

Answer: - Yes, we would appreciate it if our supervisor spend time and listen our

complain and ideas.- As an employee of course we feel appreciated knowing that our managers

care about us and this will motivate employees to do their best at work.

Q AND A SESSION:3. What ways can executives and other organizational leaders learn about

day to day business operations besides going “undercover?”Answer:

The company can make several company trips such as :- Company Gathering- Playing sports games- Family Day - Company Hearing

Q AND A SESSION:4. Are there any dangers in the use of a WMBA strategy? Could this

strategy lead employees to feel they are being spied on? What actions on the part of managers might minimize this concerns?

Answer:Yes, there are some of dangers potential of WMBA strategy. It will

make the employee to feel they are being spied on. And to minimize the problem, the managers have to be friendly and open minded. So there's no

misunderstanding between the employee and managers.

THANK YOU FOR ATTENTION, HAVE A NICE DAY